references
Vladimirs Satohins
16.04.2024
Positives
I really liked the sanatorium. The reality even exceeded expectations. Beautiful, romantic, delicious. The thermal pools and the entire relaxation area are available from early morning until late evening.Negatives
Room cleaning began at seven in the morning, so we got up early, like in a hospital. There is no way to iron clothes. Inappropriately high prices for drinks (water, tea), which must be purchased at lunch and dinner.
Answer from Spa Hotel Panoramic Plaza
Dear Mr. Vladimirs and Ms. Lyubova, we are very grateful to you for your high assessment! Our territory truly has a unique location. In a radius of less than 80 km: Venice, Padua, Treviso, Vicenza, Ferrara, Bassano Del Grappa, Verona, Euganean Hills, Prosecco Valley, the sea... as well as unique small, medieval fortified towns, villages, historic villas, and wine cellars with tasting... excursion programs for every taste! As for drinks, you are right: there is no all-inclusive formula in our entire resort. In all restaurants, drinks at lunch and dinner are available for an additional fee. The price varies depending on the type of wine you choose, and coffee in Italy is cheaper than tea - that's true! As for our hotel: in all typology rooms: Deluxe, Junior Suite, Suite - there are tea sets with an electric kettle, and in the Wellness Suite, SPA Executive Suite - there is also a coffee machine. We have cleaning service from 8.00 am, but only those rooms that do not have a “do not disturb” sign. Thank you again for your high rating! We hope that you will return to us again!
VIKTOR SALAI
27.03.2024
Positives
We stayed in this hotel in March 2024. Excellent hotel. Everything was thought out to the smallest detail (we had something to compare with, since before leaving we stayed at a five-star hotel for several days and were disappointed with many things). Angelica, the administrator, greeted us like family, told us everything, took care of everything, a professional in her place. Russian-speaking Ivanna, a girl from the treatment center, came for us on her day off, since they did not know if we spoke English and were worried that we might have misunderstandings in our conversation with the doctor. Those. this only means that there is an individual approach to everyone. We were served by Carlo at the restaurant and he is the best waiter we have met in this area in our lives over the past few years. We always had a good mood in the restaurant from communication with Carlo and very tasty food. Our room was on the 11th floor with a beautiful view of the hills. The room is designed so that you can relax during the day, everything is conducive to this - the color of the walls, the furniture, the super comfortable bed, the relaxing lighting. Robes with a hood are very comfortable, you will appreciate it when you return from the SPA center, steamed in the bathhouse :). The baths are open until 10 pm, and sometimes you could soak in the bathhouse longer; the thermal pools are open until 11:30 pm. In the evenings we made sure to go to the spa to relax before bed. The procedures were carried out very well, the massages were very good. All employees are attentive and helpful. I would also like to draw your attention to the fact that if you come here for at least 11-12 days, you can get a free one-way or two-way transfer. Be sure to check this and keep in mind that this sanatorium currently offers this service.Answer from Spa Hotel Panoramic Plaza
Dear Mr. Victor, thank you for choosing our hotel and for your high rating!!! We will be very glad to see you here!!! Angelica
Svitlana Filipova
11.12.2023
Positives
Hotel location, cozy rooms, excellent food, quality treatment, friendly staffNegatives
room 908 from 11/20/23 to 11/27/23 - poor cleaning, hair on the bed after cleaning, fibers from a rag on the floor, once left without a robe, had to borrow from a friend
Stanislav Shevchuk
07.11.2023
Positives
Perfect! We were very pleased. During our visit, 90% of the clients were Italians and Germans, and there were few Russian-speaking clients and it is not clear why. After all, the level of service, food, treatment and recreation here is much higher than in the Czech Republic. Yes, it’s a little more expensive here, but it was great. If in the Czech Republic we were bored walking to the pump room with water and back, here before lunch we were busy with procedures, and after lunch and before dinner we “soaked” for hours in a warm pool with iodine-bromine water in the open air. The staff here is extremely attentive, neat and friendly, and besides, you will be understood in Russian at the reception, in the hospital, and in the restaurant. All our requests immediately found a response. I would especially like to mention the Russian-speaking hotel manager, Angelica, as well as Ivanna, an employee of the hospital. Therapeutic procedures were done to us conscientiously, and one by one - first mud, then a mineral bath with ozone, then rest (breakfast), and only then a massage to improve circulation. We were generously left to lie on the mud and then in the mineral water for more than the theoretically allotted 10-15 minutes. In the restaurant we were surprised every day by a variety of Italian dishes (especially fish) - simply gorgeous! Oh, yes, thanks to the sanatoriums for the smooth transfer.Answer from Spa Hotel Panoramic Plaza
Dear Mr. Stanislav, thank you very much for your high rating!
Zorina Beygel
01.11.2023
Positives
All the staff are very attentive and tried to make our stay and treatment as comfortable as possible. For two weeks, the evening menu was not repeated even once.Negatives
It wasn't there for me
Bertram Bittner
30.10.2023
Positives
Unfortunately, inaccuracies occurred in the billing and could not be resolved due to language difficulties. More was debited than shown on the invoice. Nothing like this has ever happened to me before. If a receipt had been printed out, I could have contradicted it immediately. I was given a receipt for €149, which I agreed to, but then a much higher sum was debited. This behavior is unacceptable..Negatives
Isn't that negative enough?
Margarita Sokolovski
12.10.2023
Positives
Мы впервые в Абано-Терме, отель Panoramic Plaza оказался правильным выбором (в центре города, в самом центре). Мы остановились на 11 этаже (полулюкс), который был отличным, просторным, с множеством окон с прекрасным видом на город и горы. Анжелика, русскоязычный менеджер, была лучшей, она предоставила подробные инструкции по всему: начиная с регистрации и проверки наших спа-процедур, туров, мест, еды и напитков. Иванна из отдела бронирования спа-центра была очень внимательна и помогала во всех наших нуждах. Грязелечение было превосходным, а массаж терапевта Ирены был очень хорошим. Ежедневная уборка была очень хорошей, номера каждый день сияли чистотой и новым постельным бельем. Отель предоставил в каждый номер 2 больших полотенца для бассейна и пляжную сумку. О еде: на завтрак хотелось бы побольше разнообразия. Кофе был превосходным, много фруктов, фруктовых соков, которые нам подходят (не для любителей мяса или колбасы), подают много сладкого персонала (сладкие баночки, круассаны с разной начинкой), что является типичным итальянским завтраком (так что, когда в Италии делайте то, что Итальянцы так делают). Что касается ужина: большой стол с закусками, а затем 3 меню на заказ: primo, Secondo и Dolci. Рыба была вкусной каждый день, порции были нежными, но более чем достаточными. Я должен упомянуть хорошую погоду и хороших людей, которых мы там встретили. Спасибо sanatoriums.com, мы ваши клиенты уже много лет. Я надеюсь, что мы снова приедем в Плазу и приведем наших друзей и семью (как обычно)Answer from Spa Hotel Panoramic Plaza
Дорогая Маргарита, будем рады Вашему возвращению, и с нетерпением ждать Вашу оценку о новшествах в нашем ресторане. Будем счастливы видеть Вас у нас!
Joseph Turbovsky
27.09.2023
Positives
Very good service from spa staffNegatives
The food was mostly very salty. We had to wait for ordered dishes for a very long time, sometimes more than an hour. We finished dinner after 9 pm
GRIGORIY PASTERNAK
24.09.2023
Positives
It was our first time on vacation in Abano Terme and we had great pleasure during our stay at the hotel. The senior manager Angelica provided a lot of help in getting us here. We would like to express our gratitude and gratitude to her for her professionalism and excellent work. The treatment is wonderful. We thank Nicole. After her massage we feel better. Yes, I would definitely like to say about Ivanka’s excellent work at the medical reception desk. She does not forget anything and provides assistance at the first call. The food in the restaurant is delicious. Many thanks to the waitress Christina and Tanya for their good service. The hotel room is not big but cozy. The hotel's location is excellent in the very center of Abano Terme. We will definitely come to Panoramic Plaza again next year.Negatives
We left early from the hotel for the airport at 7.00 am. And breakfast started at 7.30. Therefore, we were entitled to take breakfast with us. We did not receive it, although Anzhelika applied.
Mila Gerbs
19.09.2023
Positives
1. All employees of the boarding house are very diligent and positive people. 2. The food is not bad, but compared to other places (Hungary) it needs better 3. The masseuses are worthy of the highest praise (bravo)Negatives
1. The rooms are the size of a prison cell. And the toilet is generally unclear what (in size) 2. There are no towels at the entrance to the pool. There are one towel per person in the room, and if you go to the pool several times, you use the same wet towels (they don’t have time to dry from the last time). Just completely unprofessional. Compare with other sanatoriums 3. There are no coffee bags, only tea, although there is a kettle. We bought it with our own money in store 4. There are no markings on the pool with measurements and the time spent in mineral water, but it is limited. 5. The doctor is generally unclear whether he is a doctor or who. Doesn’t speak 3 words of English, except how to measure blood pressure and can’t listen, doesn’t give recommendations (I compare with other sanatoriums) 6. Very unprofessional and would I want to come to this same room every time?
peter rendel
28.08.2023
Positives
The Hotel staff does an excellent job with their responsibilities. The Lead Manager for working with Russian-speaking visitors does an excellent job with their responsibilities. The treatment is perfectly organized.Negatives
The hotel needs renovation. Air conditioners do not provide cooling. The corridors and elevators do not work at all. The food is organized below average both in terms of food quality and variety.
Natalja Gundareva
27.07.2023
Positives
Everything was wonderful. We'll definitely come again. Thank you.
Karl Wolfgang Ebel
16.07.2023
Positives
We were very satisfied all around, the spa treatments were good for us and we enjoyed the thermal baths every day. The central location and the parking at the hotel were safe for our car. We will be back!Negatives
Going to the doctor was difficult to communicate with, we had a German-speaking doctor on Ischia who treated our neck and shoulder problems with a daily injection (formic acid) and we went home without any pain. But everywhere a different approach leads to success.
Leonid Grabovetsky
05.07.2023
Positives
Amazing service staff - it feels like they were just waiting for you, smiling and doing everything to make you feel good. Room, cleanliness, service - everything is excellent. Food is very good. Very healthy. It doesn’t seem like much, but you don’t feel hungry. The meat is always great. Complete collapse of confectionery and fruits, including pineapples and cherriesNegatives
The first doctor measured the pulse and blood pressure and this was enough for him to allow mud applications. He was not interested in the patient at all, he was in a hurry, wrote permission on a piece of paper and ran away. A meeting with the second doctor - a physiotherapist - was scheduled the day before departure, which was impossible before (during two weeks of our stay). Naturally, we canceled this meeting. The procedures that we chose ourselves were done diligently and professionally. Whether it was beneficial or harmful is another matter - that is up to the patient. The participation of medicine in our visit to the sanatorium was zero. The accommodation is good only because the air conditioning is regulated only from the reception. It is not comfortable. In addition, the air conditioners did not work at all in the restaurant, indoor pool and gym. And it was hot - up to 35.
Victoria Kovba
23.06.2023
Positives
We really liked everything, the hotel, the service and the location, the food was in the evening according to the proposed menu, every day we tried something new from Italian cuisine. Special thanks to Angelica, as well as Yana from the SPA.Negatives
Bathrobes and pool towels were only changed every 3 days.
Galina Dupliakina
11.05.2023
Positives
I was in Panaramik in 2017, I was delighted and took the hotel again for the first time, everything was not bad, the guys had a huge spa on the mud💕, the massage was good.Negatives
The food and service in the restaurant were very disappointing😏.. and this is when the hotel was not fully loaded.. dark colors were chosen for the hotel rooms.. I had olive.. everything and the ceiling 😂.. The only thing that saved me was the view from the window of the Euganean Hills.. again in Panaramic..🤔😊Answer from Spa Hotel Panoramic Plaza
Уважаемая Галина, благодарю Вас, что Вы нашли время и спустя 2-а месяца после Вашего проживания в нашем отеле, оставили отзыв!! УВАЖАЕМАЯ ГАЛИ - ЭТО МОЯ ВИНА, ЧТО Я ВАМ ПРЕДОСТАВИЛА UPGRADE! Я была очень рада Вашему возвращению, и предоставила Вам новый, только что полностью отремонтированный номер, категории выше чем тот, который Вы забронировали. Тон окраса стен – нежно шалфейный, а не зелёный. Я персонально поднималась к Вам в номер, и показала, что при закрытой жалюзи, которою Вы держали, даже белые стены кажутся тёмными. После того, как я подняла жалюзи, Вы сами подтвердили, что ошиблись. Также, я показала Вам несколько типологий номеров, в которые Вы могли переселиться, но Вы сами решили остаться в новом номере вышей типологии, который я Вам предоставила upgrade. Что касается кухни: отличие нашего отеля от других отелей в Абано Терме/Монтегротто Терме, это то, что у нас есть Медицинский Реабилитационный центр AbanoMED, в котором мы проводим комплексные кардиологические, физиатрические, ортопедические, флебологические, пульмонологические реабилитации. Вся наша еда не содержит большого количество соли, жирных соусов и долгих прожарок. Все блюда, и десерты, лёгкие. Да, действительно до 2020 года, до пандемии у нас был богатый шведский стол закусок, но как я Вам уже говорила, в период Пандемии, все отели в Италии вынуждены были убрать этот сервис. Хочу напомнить, что VOS только 7 дней назад полностью сняло все ограничение по ковиду.
MARK FRAIMAN
22.01.2023
Positives
Location of the hotel Service from the team, the ability to help with languages, in our case in Russian. Service and reliability from Angelica are simply top notch!Negatives
Dinner is a bit late and also the food is a bit special and not suitable for everyone. But we weren't hungryAnswer from Spa Hotel Panoramic Plaza
Уважаемый Марк, огромное СПАСИБО Вам за добрые слова и высокую оценку нашему отелю!!! С уважением, Анжелика
Anastasiia Chekaeva
01.01.2023
Positives
Convenient location, close to transport stops, promenade, shops, center. Very attentive staff, good medical facilities, modern restaurant, speak Russian, convenient Cooking from a menu to choose from, waiter service, convenient Good spaNegatives
For 11 days the meat was not cooked properly, it was always tough and raw, impossible to eat, the fish turned out great. Dull knives in a restaurant. There is not enough children's room and paid babysitting services to go to procedures calmly and be more free. Old hair dryers in bathrooms that do not dry hair, and for those who have long hair, are generally a problem. There are no high-quality and complete cosmetics in the rooms, shampoo and shower gel (hair conditioner and body milk are necessary in such hotels)! The quality of room cleaning is poor. The floors were not washed or only dirt was transported. Dog owners should be housed on one floor. Since the barking of dogs was constantly disturbing and there was good audibility.Answer from Spa Hotel Panoramic Plaza
Уважаемая Анастасия, благодарю за высокую оценку и оставленный отзыв! Примем во внимание все советы и пожелания! Спасибо за Ваш отзыв и за то, что помогаете нам стать лучше! Действительно, фены в номерах типологии Superior слабой мощностью, но достаточно было попросить фен у персонала. В любом случае, с 9 января начнуться ремонтные работы 9 -10 этажей, и все номера типологии SUPERIOR будут полностью обновлены. Поэтому, к марту, все фены будут заменены, а также кровати, матрасы, покрытие полов и т.д.. Дорогая Анастасия, я и наша команда будем очень рады Вашему с Терезой возвращению в наш отель!!! С уважение и наилучшими пожеланиями, Анжелика
Emily Goldberg
15.11.2022
Positives
The stay at the resort was extremely pleasant. Our flight was delayed and, according to instructions, we informed the driver about it. The answer was received immediately. We were met, accommodated and introduced to the rules of our stay as our most valued guests. Angelica spent time with us, greeted us with a wonderful cocktail and answered all our questions. She advised who to contact in case of her absence. Ivanna, who works at the hospital’s reception desk, was very friendly, patient and helpful with her advice. All the staff working at the reception were very attentive and professional. Their knowledge of English (we live in America) also helped us. The hospital staff is extremely friendly and professional. I would especially like to thank the masseuse Irene. The presence of several pools with different temperature conditions and all sorts of variations in jets also made us very happy. The department of various spas is also well organized. The food in the restaurant deserves special praise: it is varied, abounding in fresh vegetables and fruits. All the staff are friendly and try to make your stay as pleasant as possible. Thank you everyone for a wonderful vacation!Negatives
I wish treatment packages were more clearly marked. Our stay lasted 2 weeks, and the treatment package was only for three days. The description was not clear and did not give a true picture of future treatment.
Marina Baburova
11.11.2022
Positives
Thank you Angelica for your professionalism and kind attitude!
Лидия Плотникова
07.11.2022
Positives
Perfect staff!!! Friendly, always helps in resolving any issues that arise! Very high quality cleaning, healthy and very tasty food!! Thank you everyone for a good and quality vacation!!!
Viesturs Lipsts
20.10.2022
Positives
PolitenessNegatives
Not every promise is fulfilled
Asya Rayter
04.10.2022
Positives
I was really pleased with the service, and facilities in the hotel.Negatives
Hotel is a little dated and require some updates to the furniture , some walls painting, carpet replacement. Internet was week signal in the room, but it is minor
Alexander Shtiben
31.07.2022
Positives
Excellent treatment, super-location of the hotel, very tasty food, desserts prepared with love by the confectioner deserve special praise, the staff is very friendly and always ready to help and solve any issue. Special thanks to Anzhelika and Ivanna for their help, responsiveness and helpful advice!
Elena Rao
01.06.2022
Positives
A very pleasant and philanthropic staff at the spa hotel. We liked the restaurant with very varied dishes. The dessert is not only visually beautiful, but also very tasty. Angelika informed us about all possible spa treatments and thermal water in the swimming pool. The good hotel location enabled us to travel to Venice, Padua and Florence. I would like to thank the hotel staff for their top job! We would like to come back to the hotel next year.
Svetlana Croitor
08.03.2020
Positives
Dear sanatorium team, we are very grateful for your work and our wonderful vacation! We really enjoyed the time. Thank you for recommending Hotel Plaza to us! We also thank the hotel staff for the attention and a nice service. We have had beautiful and unforgettable days. Thank you!
NATALIA KOSHELEVA
16.02.2020
Positives
Thank you Sanatoriums.com for a wonderful holiday and treatments! The front door transfer, the spa treatments and food are above all praise! A very good service and attentive staff at the reception and in the treatments!
Евгений Диогенов
19.01.2020
Positives
Friendly and helpful staff; The massages are excellent Lots of seafood in the restaurant Room cleaning Location of the hotel Pools availableNegatives
Drafts in the hotel corridors (incompatible with treatment in winter); Uncomfortable pillows, cold floor in the room. Poor ventilation in the room, stuffy (in January) with the radiators on; Over-salted dishes in the restaurant and paid drinking water.Answer from Spa Hotel Panoramic Plaza
Уважаемый г-н Евгений, благодарим Вас за высокую оценку! Что касается подушек, в этом году мы хотим предоставить нашим клиентам меню подушек, чтобы удовлетворить предпочтение всех наших клиентов. Весь персонал отеля ждет вас снова в гости! С наилучшими пожеланиями, Plaza Hotel Abano Terme
Sergey Pashkov
07.01.2020
Positives
Everything is fine. Many thanks to all the hotel staff.Answer from Spa Hotel Panoramic Plaza
Dear Sergey, Svetlana and Elizaveta, Thank you for your highly rated review and for your nice words! We are very glad that your holiday was positive and you had a good time with us. The entire hotel staff is waiting for you to visit again! Best wishes, Plaza Hotel Abano Terme