references
Positives
The atmosphere is very pleasant, all the staff are willing to answer, always with a smile. Despite the fact that the hotel was almost full, there were no situations of fuss or discomfort. The mattresses are excellent.Negatives
Soundproofing, and this time it was a standard room, a window overlooking the parking lot. On the day of departure there was a marathon in Abano Terme, the exit from the city was blocked, you could have told us, we did not have a transferPositives
For the first time in many years I truly relaxed on a trip. Very friendly staff, great food, treatments and climate gave me energy back.Negatives
This can't be called a minus, but next time I'll take a more expensive room so that there is no carpet. The bed linen was changed once in 5 nights and not completely. But these are minor things.Positives
Excellent location of the hotel, very attentive and professional staff, excellent food, cleanliness of the hotel.Negatives
The room is very small, there is no menu in English.Positives
Everything was great, I arrived very early, I was met at the airport, I was at the hotel at 8 am, check-in at 2 pm. Many thanks to the office employee Lyudmila, to while away the time before check-in, she organized my stay in the pool (gave me a towel and a robe) and arranged for my breakfast in the restaurant. The hotel is 5 minutes from the pedestrian area in the center of Abana Terme, from the park and boutiques. Everything was great.Negatives
One minus is the food, the buffet for breakfast is monotonous and there is not much choice. Dinner must be ordered from the menu, which has the names of the dishes, but no descriptions. The waiters do not speak Russian, with the exception of Tatyana, but she was not always on shift. As a result, they bring dishes that are not at all to your taste. I would recommend the buffet for dinner, where you can choose your own dish.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for taking the time to share your experience at Hotel Terme Venezia. We are pleased to know that you enjoyed our hospitality and the convenient location of the hotel. We have taken note of your comments regarding breakfast and dinner. We apologize if the menu did not fully meet your expectations. We are currently working to expand the range of dishes and provide more detailed descriptions to make your choice easier. We will certainly take into account your suggestion regarding the evening buffet. We look forward to welcoming you again in the near future and offering an even higher level of service. Best regards, Guest Relations Manager
Positives
The holiday was great, all the staff were friendly, we really liked the food, it was goodNegatives
The resort fee was higher than promisedAnswer from Spa Hotel Terme Venezia
Dear Guest, Thank you for sharing your experience at the Terme Venezia Hotel. We are pleased to know that you appreciated the friendliness of our staff and the quality of our cuisine. We are very pleased to hear that our resort exceeded your expectations and that you had a wonderful holiday dedicated to relaxation and well-being. We hope to welcome you again in the future and give you another unforgettable holiday. Best wishes, Guest Relations Manager
Positives
The value for money is excellent; it's a truly pleasant hotel. The treatments are well organized, and the Italian ambiance perfectly rounds off the stay. The staff is incredibly friendly and accommodating. Highly recommended for people like us who enjoy Italian food and a good wine.Positives
Good hotel, I want to come back. The Sanatoriums team helps with everything, thank them!Negatives
NoAnswer from Spa Hotel Terme Venezia
Dear Guest, Thank you for choosing our hotel and for your kind words! We are glad that our team made your stay unforgettable. We hope to welcome you again for another wonderful and relaxing holiday at Hotel Terme Venezia. Best regards, Guest Relations Manager
Positives
A beautiful good hotel is located in a quiet place of Abano Terme, 3-5 minutes walk to the main street. Very comfortable room (junior suite) with a large bed, good mattress and wardrobe. Treatment in the SPA is at a good level, there is a Russian-speaking worker Lidia, very nice. Other SPA workers are also very friendly, including the reception. Food is not fancy, but you can choose suitable dishes. The pool is just great: hot water, going out (swimming) to the street, outside the water is even warmer.Negatives
I don't want to offend a good hotel, but... In the dining room they assigned me a waitress (for dinners) who didn't speak a word of English. Only Italian. Not only did I sometimes get 2 pastas for dinner, because not a single online translator could translate the tricky names of pastas, but they also served me last. I didn't complain and just endured. I think that restaurant staff should be more attentive to people who don't speak Italian and assign them to English-speaking waiters.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for choosing Hotel Terme Venezia and for sharing your experience. We are pleased to know that you enjoyed our location, rooms and SPA services. We are sorry to hear that you had difficulties communicating with our staff in the hall. We will make efforts to improve our service to provide a more comfortable experience for our international guests. Your comments are very valuable to us and help us to continuously improve the quality of our service. Best regards, Guest Relations Manager
Positives
Great location - right in the heart of the resort! The Elegance room exceeded all our expectations - it was even better than in many five-star hotels. New comfortable mattresses, stunning views from the window and modern stylish design - everything was amazing! The food was varied and very tasty.Positives
We were very pleased with our stay at the Terme Venezia hotel. The hotel is simply amazing! Excellent value for money, spacious spa complex, cozy grotto, as well as comfortable water temperature in the pools - all this left an unforgettable impression. The pools are open until 23:00! You can swim after dinner and enjoy the evening Abano Terme. The food was delicious, the menu was varied, also a large selection of dishes on the buffet for breakfast, lunch and dinner. I would especially like to thank the hotel staff for their professionalism and friendliness. Thanks to them, we felt at home, and the holiday became even more comfortable. We wish your hotel prosperity, thank you for the warm welcome and look forward to seeing you again!Positives
Treatment rooms for fango are very spacious and more pleasant than in many other local hotels. Very nice, south-facing lawn by the pool.Negatives
It would be nice if there were more activities like yoga classes. I also missed the water gymnastics that is common elsewhere.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you very much for sharing your experience at Hotel Terme Venezia. We are pleased that you enjoyed our mud treatment rooms and that you appreciated our lawn area by the south pool. It is important to us to know that our guests enjoy our facilities and services. We also appreciate your suggestions for organizing other activities such as yoga classes. We are pleased to inform you that we offer yoga sessions twice a week. Unfortunately, we have to confirm that aquagym is no longer available, but we are continuously committed to expanding and improving our wellness offer. We hope to welcome you back soon to offer you an even richer and more relaxing experience. Best regards, Guest Relations Manager
Positives
Fantastic swimming pool and palm groveNegatives
Make your dinner more varied! Pork three times in a row! That doesn't have to happen!Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for sharing your opinion and for the praise regarding our pool and palm grove. We are very pleased that these aspects contributed to a pleasant stay. We are sorry to hear that the variety of dinners did not fully meet your expectations. Your feedback is extremely valuable to us and we will work to further diversify our menu to offer an even richer and more varied culinary experience. We hope to welcome you back in the future and provide you with an even more pleasant stay. Best regards. Guest Relations Manager
Positives
Lyudmila from the reception was always responsive and helped with any questions. Lidiya from Grezlecheniya performed the procedure very professionally and with soul, special thanks to her. The girls from the medical reception were also very responsive! Huge thanks to everyone!Negatives
I would like to have musical evenings during dinner and after dinner.Answer from Spa Hotel Terme Venezia
Dear Guest, We sincerely thank you for your kind words addressed to Ludmila, Lidiya and our team. We are glad that you enjoyed your stay at the Terme Venezia Hotel. We will take into account your suggestion for musical evenings to make your future visits even more enjoyable. Best regards, Guest Relations Manager
Positives
Very convenient location, attentive and friendly staff. Excellent room. Pools and saunas are just wonderful. Breakfasts are not good at all for people who do not eat flour. All buns and cakes. Dairy, cheeses are the same every day. Dinners are acceptable, but sometimes not tasty at all. And in the evening you have to sit in the restaurant for a very long time and wait for service (the buffet only has salads, and the main dish must be ordered). Overall, I liked it. We will come againPositives
We are satisfied with all offersAnswer from Spa Hotel Terme Venezia
Dear guest, Thank you for your positive feedback. We are pleased that you enjoyed all the offers of the Hotel Terme Venezia as well as our thermal center and our wellness oasis in Abano. Best regards, Guest Relations Manager
Positives
I liked everything very much! A wonderful team, everyone is kind and responsive... Special thanks to the cooks and waiters! The quality of treatment is top notch... Gratitude to all the medical staff! We will definitely come again... I definitely recommend itNegatives
Too soft mattresses...If you have problems with your spine, a firmer mattress is preferable.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you from the bottom of our hearts for your wonderful review. We are deeply grateful for your words of appreciation for our staff and for your appreciation of the quality of our services. Your satisfaction is our greatest reward. The Terme Venezia Hotel was delighted to be part of your wellness holiday in the heart of Abano, and we hope to welcome you back soon for a new immersion in our oasis of peace and tranquility. Best regards, Guest Relations Manager
Positives
Very pleased. Our best expectations were met. We plan to visit again.Positives
Good morning! We were very pleased with our vacation. Thank you very much! Sincerely, Rimma, Galina.Positives
I really liked the sanatorium. The staff of the sanatorium is very polite, everyone tries to please you, they do everything to make you feel comfortable. I especially liked the massage therapist - Giacomo. He removed the pain in my shoulder, which could not be removed for 2 months. Calm, attentive - an excellent specialist who knows his business. I also liked Lyudmila - she helps, advises Russian speakers. Everything was great. Next time - only to Venice.Negatives
You need to leave the negative at home and then you will like everything.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you very much for your kind words and for sharing your experience at our Hotel Terme Venezia. We are pleased to know that you appreciated the friendliness of our staff and that Giacomo, our massage therapist, was able to relieve your shoulder pain. We are also grateful for your recognition of Ludmila's contribution and support. We look forward to welcoming you back for another restorative holiday dedicated to your well-being in the heart of Abano. Best regards, Guest Relations Manager
Positives
Good afternoon, thank you very much for everything, the highest rating for Abano Terme, the staff is at the highest level, the food is at the highest level, in short, what can I say, just wonderful, thank you very much!!!Negatives
The food was very bad for my taste, something like a 3 star hotel, the restaurant doesn't look good either. The staff were not helpful, everything was just enough for a 3 star hotelAnswer from Spa Hotel Terme Venezia
Dear Guest, Thank you for your feedback. We are sorry that your stay did not meet your expectations. Hotel Terme Venezia is known for its excellent gourmet cuisine and our commitment to providing a first-class service. We take your comments to heart to continue to improve. We hope you will give us another opportunity to offer you a relaxing stay in our thermal center in the heart of Abano. Best regards, Guest Relations Manager
Positives
We received an upgrade to a junior suite at no extra cost! Bravo! The renovation of the hotel, except for the dining room, was very successful. A lot of taste and good materials could be seen throughout the building.Negatives
The dining room is reminiscent of McDonald's or Burger King. Very unpleasant! The dishes on the menu were always well described. This is why we give it a grade of 2-. However, the quality of the food did not meet our expectations and never matched the description. The food therefore gets a grade of 3 - 4.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for your positive feedback regarding the Junior Suite upgrade. We are happy that you enjoyed the renovation of our hotel. We are sorry that the quality of the food did not meet your expectations. We are constantly working to improve and will take your valuable comments into account. We hope to welcome you again to offer you a complete and regenerating experience at Hotel Terme Venezia. Best regards, Guest Relations Manager
Positives
The entire service was excellent. The food tasted very good. One positive thing was that the pools were open until 11 p.m. The location of the accommodation is good, close to the pedestrian zone. We also had a medical pedicure and manicure. The result and the treatment were excellent here too.Negatives
If there was one thing to complain about, there was a minibar but plastic cups, no glasses. We didn't understand that. In the past, hotels always had an information folder. This is no longer available because of mobile phones. But what if you left your mobile at home? But that's complaining at a high level.Answer from Spa Hotel Terme Venezia
Dear Guest, Thank you for choosing Hotel Terme Venezia and for your valuable feedback. We are very pleased that you appreciated our service, our cuisine and our wellness area, including the pools and the manicure and pedicure treatments. We take note of your suggestions regarding the glasses and the information folder. We hope to welcome you back soon for another relaxing break. Best regards, Guest Relations Manager
Positives
Very good spa and pools. The rooms are equipped with comfortable mattresses and pillowsNegatives
The lobby and the area in front of the hotel are uncomfortable. In rainy weather there is no possibility to sit outside. In the changing room of the swimming pool you could set up a device for wringing out swimsuitsAnswer from Spa Hotel Terme Venezia
Dear Guest, Thank you for sharing your experience at Hotel Terme Venezia with us. We really appreciate your compliments on our spa area, pools and rooms with comfortable mattresses and pillows. Your comment regarding the lobby and outdoor area is very helpful for us to further improve our services and ensure maximum comfort even when it rains. We look forward to welcoming you back soon for an even more relaxing stay. Thank you again for your valuable feedback. Best regards, Guest Relations Manager
Positives
we want to say a big thank you to the sanatorium.com team for organizing the holiday and a special thank you to the service staff of the Venice Spa Hotel - Francesca Furlan at the reception and Giulia M. at the restaurant. Both workers were very attentive and kind, advising us to try dishes from the large menu in the restaurant and how to allocate time more efficiently regarding procedures. We are also grateful to the reception staff at the spa center for their attention and flexibility in scheduling treatments. We would like to thank the workers at the spa center who perform the procedures - they are very attentive and caring, everyone is friendly. Many thanks to the employee who helped with the translation, unfortunately we didn’t remember her name. Friendly staff, wherever you meet you are greeted with a smile. Room 412 is spacious and bright, with a balcony on a side street, a quiet room. Comfortable mattresses and pillows, cleaning every day, in all the corridors of the hotel there is a pleasant, unobtrusive smell. Spacious restaurant with a large selection of cold appetizers, cheeses and cold cuts for lunch and dinner, fresh pastries for breakfast, a large selection of fruit, and a wide selection of wines, including local ones. Spa center with a swimming pool outside and inside with warm thermal water, a sufficient number of sun loungers, a sauna and a grotto, everything is as in the description on the website. Moreover, everywhere there is perfect cleanliness, workers constantly maintain cleanliness. We are very pleased with our vacation and are choosing the time to return. Thank you very much everyone.Positives
Excellent value for money. The hotel is located in a great location, near a park and intercity bus stops. Very friendly staff. We found ourselves in the period of a costumed masquerade, similar to the Venetian one, and there was also a wine festival. It was great! The food deserves the highest rating. The choice of dishes, their presentation, the work of the waiters - everything is very decent. Excellent swimming pools with thermal water, indoor and outdoor. We rested without treatment, only before leaving we took mud wraps and cosmetic procedures. We were very satisfied. We would be happy to return again to the Spa Hotel Terme Venezia.Positives
A good hotel, it’s clear that it has been renovated, a wonderful swimming pool with thermal water, the staff is attentive, it’s been a few days since I arrived!Negatives
The only negative is that even drinking water is paid forAnswer from Spa Hotel Terme Venezia
Dear Guest, Thank you for taking the time to review your recent stay at Hotel Terme Venezia. We are pleased that the improvements we have made to the hotel, our beautiful thermal pool and our attentive staff have helped make your stay enjoyable. We understand your concerns regarding the cost of drinking water and regret to confirm that we have to charge a small fee, which is unfortunately common in our industry. We promise to do our best to always offer value for money. We would like to assure you that the overall experience offered at Hotel Terme Venezia continues to focus on your complete satisfaction and relaxation. We hope to welcome you again soon. Best wishes, Guest Relations Manager