references
Wolfgand Dukart
06.04.2024
Positives
We will book the hotel again.Negatives
Nothing at all!
Answer from Spa Hotel Dr. Adler
Thank you very much for your kind review. The satisfaction of our guests is always our top priority.
Jutta Wolf
24.03.2024
Positives
Long of the hotel Staff very friendlyNegatives
Shortly after our arrival we found a claw on our car. That, I think, happened too quickly. The staff did not point out the parking zones.Answer from Spa Hotel Dr. Adler
We thank you for the high rating of our services. Feedback is very important to us. We are very sorry about the problems with the car. We hope it didn't cause you too many complications. Kind regards, Hana, Hotel Belvedere
Alois Birner
06.01.2024
Negatives
In principle, the applications are prescribed across the board without addressing illnesses. My application plan was changed several times and most recently an overpriced "self-paying" application was suggested. This "spa chain" Aquaforum is simply disappointing and cheap, I will never go there again.
Regina Stark
04.12.2023
Positives
Very good treatments. Very friendly staff. Very good consultation with the doctorNegatives
The dining rooms were cold and drafty. Fruit salads and desserts were missing. Sometimes food quality not very good. Fish was not well prepared. Too many bones. Fish cut incorrectly. Meat sometimes very hard... You think prepared without love or too few staff.
Günter Nägler
24.10.2023
Negatives
Getting in and out of the bathtubs must be made easier - for example, with higher handles on the wall and/or a support option outside the bathtub.
Yuliia Dluhoborska-Korolenko
29.09.2023
Positives
Excellent Russian-speaking doctor Effective treatment Attentive and friendly staff Gorgeous parkNegatives
Internet in the room can be purchased for an additional fee, but it is not guaranteed that it will work
Fritz Wolfgang Pätz
12.06.2023
Positives
- Treatments mainly take place in-house - friendliness towards spa guests in most areas - best classic massageNegatives
I miss the question: why are you coming, what do you expect from the treatment in order to be able to better assign the prescribed treatments.
Mirko Hammermann
01.06.2023
Positives
The staff always tried to make the guests as pleasant as possible. The surroundings are very beautiful and invite you to take walks through the park. There are many historical attractions as well as restaurants and cafes in the area.Negatives
The Hotel Dr Adler is getting old and in need of renovation. The shower was leaking. The water literally ran away. If you don't know a little Czech here, you're at a loss here. Misunderstandings quickly arise, especially if you have health problems. In my case I had to see a doctor in Germany. I had booked full board and I received half board at reception. But it was later corrected at reception. The staff responsible for the applications often seems very stressed. For German guests I can therefore recommend the Hotel Dr. Do not recommend Adler.
Edgar Balliet
23.05.2023
Negatives
Very low toilets very narrow elevators, bad for wheelchair users, that would have to be thrown out in the offer
Silke Breithaupt
05.04.2023
Positives
Location at the park Very nice cleaner who spoke German Very nice lady at Moorpackung events in Cafe PawlikNegatives
The staff's insufficient knowledge of German made my treatment disappointingly difficult. Their planning was complicated, the execution was disrupted with the radio playing, difficult communication and a lack of affection. Unfortunately, the procedures mostly amounted to a clearance. That's why I skipped a massage. My planned extension has now been resolved. A bus trip to Seeberg Castle on April 2nd announced by the tourist guide. were a mystery for the Adler and Pawlik receptionists... so there was no network. As a solo traveler with only Czech tourists in the Adler, I was unfortunately at the completely wrong address.
Ольга Михайленко
01.03.2023
Positives
Very courteous and friendly hotel staff. Lots of good procedures.Negatives
The constant smell of the dining room on the hotel floors as it is in the middle of the hotel, very creaky floors in the rooms.
Ingo Diesterweg
26.09.2022
Positives
The treatment did me good and my sister and I will probably repeat it next year. Happy to work with them again. Just no longer at the Hotel Adler, because of the absolute incompetence and incompetence of the appointment and scheduling department for the 26 treatments as well as the food, especially the last 2 days.Negatives
The complete Pschl. Price was 1274 € and is made up as follows: *Hotel + meals = 1062€ * 26 treatments = 212€ (according to separate invoice) For my treatment application at TK, 2 appointments with a specialist were necessary (total 60km) my time expenditure was 7 Hours. If I now deduct my own contribution from the €212, I'm left with around €150, which the TK will reimburse me at best. That means it's really not worth the effort and effort!!. That's why it would be a great advantage to get this split when booking. Then you can decide in advance about the treatment application, whether yes or no.
Wolfgang Zeiler
04.06.2022
Positives
We would like to thank you with these greetings for your good advice and processing
Wolfgang Zeiler
28.05.2022
Positives
Hotel in a good location, very good treatments, beds very good mattresses. Room service also very good. The staff is always eager to help in all situations, especially for older people. Everyone deserves extra praise.Negatives
The hot food was not famous; with the good products, something tastier could have been prepared. It's actually a shame, since everything else was only positive.
Renate Granzow
18.05.2022
Positives
The staff was very friendly and helpful. The therapists were great!Negatives
No complaint
Oxsana Wiss
17.04.2022
Positives
I liked it very much. The whole program is just wonderful, the town, the food.... I’m very pleased with everything about itNegatives
Nothing to say. Since he is not there
Sieglinde Steuer
14.09.2021
Positives
The staff in the medical departments were very friendly and funny despite speaking different languages ;-) The service and kitchen staff were all very nice and helpful.Negatives
Despite vegetarian food, I advise vegetarians not to stay in this house: half board in the morning there is little choice and in the evening legumes, cold cheese platters, egg casseroles or cold desserts. Drinks self-service okay. Vegan ?! No chance! No currency exchange at reception
Evgeny Rozovskiy
08.11.2020
Positives
Despite the difficult situation, we are very pleased with the rest and treatment. The hotel's excellent location and attentive staff contributed to this. We were tested for Covid-19, in order to decipher the result we would like to know which application we need to downloadNegatives
I would like the procedures to be distributed more evenly. In the first week I received only one mud procedure, and in just three weeks there were 6 procedures, for a three-week treatment this is very little and not effective, but the nurse did not even allow me to buy it, explaining that many people were being treated.
BORIS KUBINTSEV
14.05.2020
Positives
Both my wife and I really liked the sanatorium. The staff is attentive and caring, the food is wonderful, excellent treatment. The city of Frantiskovy Lazne is a wonderful place to relax, I recommend visiting it, you won’t regret it.Negatives
There were minor problems with the language barrier, but they were successfully resolved using an online translator or the involvement of other people from the sanatorium staff. Weak WI-Fi, for normal communication you have to go down to the reception. The plumbing in the room is old (from the last century) and requires a man's effort. It’s a pity that our vacation was interrupted by the coronavirus; we had to break up to return to our homeland, Russia.
Владимир Еремеев
22.03.2020
Positives
Helpful staff, good doctor, excellent quality of procedures. Good quality of cleaning in the rooms. Very nice town, parks everywhere. Lots of walking routes. Transfer to the sanatorium is well organized.Negatives
Food in the sanatorium is not prepared, but comes from the kitchen of the Pawlik sanatorium. It's difficult to choose something dietary. Another negative thing to note is the bad pillows and bed blankets. Due to the declaration of a pandemic and due to the introduction of restrictions on movement across the border of the Czech Republic, we had to leave the sanatorium earlier. The management refused to return funds for unused 2 days of stay in the sanatorium. The cost of new air tickets was also added to these losses, since Aeroflot canceled our flight.
Sergey Davydov
25.01.2020
Positives
Sanatorium Dr. Adler is an excellent combination of price and quality. Judging by the feedback on communication with staff, we were very lucky. We have not encountered a single case of misunderstanding. Starting with the duty administrator, doctor, honey. sisters and even a maid. Our room was on the 3rd floor. And although there was almost no view from the windows, it had the advantage of being quiet. The fact is that on other floors there are not only rooms, but also treatment rooms, so people walk there all the time, which is not very comfortable. The rooms are excellent, although it’s not very clear from the photographs on this site. You need to get new ones, on Booking it’s much better. That is. our impressions exceeded our expectations))). I liked the treatment. Almost without any problems they changed the time of procedures at my request and replaced several procedures with others. We got everything we wanted. The food was also good, we were especially pleased with the wine and beer taps, which we could use without restrictions during lunch and dinner. Swimming in the Aquaforum is also included. Our holiday and treatment at Dr. Adler is a total positive!Negatives
It’s a pity that the water in Aquaforum is not thermal, which is strange, since the city is based on thermal and mineral waters. This would be an addition to treatment.Answer from Spa Hotel Dr. Adler
Спасибо Вам, Sergey Davydov за оставленный отзыв. Мы обязательно учтем Ваши пожелания. Надеемся увидеть Вас снова в нашем отеле!
Isolde Thormann
24.11.2019
Positives
Everything was to our satisfaction. The short-term booking option was very good.
Adolf Trost
16.11.2019
Positives
good room, good beds, very friendly staffNegatives
When it comes to food, very good ingredients, unfortunately often not tasty
Ольга Овчинникова
17.10.2019
Positives
Good base of medical procedures. Friendly and professional medical staff. I would especially like to note the work of the reception specialists Fedorkova Mirka and Richterova Bozena, professionals in their field, responsive, friendly, although they do not know Russian.Negatives
They didn’t see that there was interest in developing tourism with Russia. I had to hear the phrase “I don’t understand Russian, learn Czech” and turned my back.
Larisa Kharchenko
17.09.2019
Positives
Everything is super. Great room. Good Aquapark.
Екатерина Корчагина
24.08.2019
Positives
I am very pleased that I contacted Sanatoriums. Unfortunately, for a number of organizational issues I had to contact the Sanatorium staff during my stay at the hotel, since the main employee at the reception did not speak either Russian or English. She communicated mainly with Victor via WhatsApp. Everything is clear, and over the weekend I also received answers to my questions. Transfers were also great. Very friendly medical staff. Good food. Great location.Negatives
Unfortunately, the main employee spoke neither Russian nor English. I had to either wait for other employees to change, or ask the Sanatoriums company for help. The young man Yaroslav at the reception knows English well. The evening/night shifts have very friendly staff who understand Russian. If no unpleasant situations had arisen during your stay, then it probably would not have been so important that you were not understood. Therefore, I concluded for myself that if you yourself do not know Czech or German, then it is better to book a sanatorium through an intermediary company. Sanatoriums handled my questions perfectly.Answer from Spa Hotel Dr. Adler
Благодарим Вас Екатерина за то, что выбрали наш отеля для отдыха! Вопросы с языковым барьером мы будем обсуждать с персоналом!
Louisa Krist
14.07.2019