references
Sergej Miller
15.03.2023
Negatives
For car parking in the backyard, demanding 10.50 Euro is already too much and you can completely forget about the kitchen, for 1050 Euro 6 days I would like to expect better
Kurt Braun
17.02.2020
Positives
Were happy with everything. The staff, nurses and therapists were very friendly and helpful.Negatives
Unfortunately, it was difficult to ventilate because the balcony door and the beautiful, large windows could not be opened except for one casement.
MARINA KOSHEVNIK
26.11.2019
Positives
The convenient location of the medical buildings encourages you to take a walk in the park every day, walk past the colonnade and drink water.Negatives
Our booking included medical tests, and the fact that you indicate that the tests are at the discretion of the doctor is not true, the doctor was not against us taking tests, but only for a fee, because... tests are not included. It’s somehow not pleasant... I would also like the hotels to have information for Russian speakers, it would be more pleasant for us and we would want to come back more often. Thank you.Answer from Spa Hotel Luisa
Ответ от компании Санаториумс: Уважаемая Марина! Спасибо Вам за оставленный отзыв. Лабораторные анализы и второй осмотр доктора, которые входят в стоимость, проводятся только по назначению врача. Если врач не назначает анализы, тогда гость может докупить их. Надеемся, что это обстоятельство не омрачило Ваш отдых
NATALIA BAUR
24.11.2019
Positives
This is the second time we have stayed at this hotel. The holiday was wonderful. We booked three rooms. Very cozy and warm rooms in Louise. Cleaning is daily. The hotel has a relaxing environment. Friendly staff everywhere. We really like the treatment. Some of the procedures are in the hotel, some in the Spa clinic, and some in Caesarske Lazne. Very caring and attentive staff. We had a lot of fun. We'll definitely come again. I would especially like to thank the reservation service Sanatoriums.com! We had unforeseen circumstances on the road and we did not arrive on the flight to Karlovy Vary on which we ordered the transfer. And we flew to another airport in Prague. Representatives of Sanatoriums.com contacted us and clarified where we were and when we were arriving due to a change of city. They were waiting for us, met us in Prague, and brought us to Louise late at night. We checked in very quickly. If sanatoriums.com didn’t take such care of its tourists, we don’t know how we would get from Prague to Louise! Thank you for such a kind and caring attitude towards your clients.Negatives
Not found
Alexander Gorelik
14.08.2019
Positives
We rested at the spa hotel Luisa from July 17 to July 31. We really enjoyed. Convenient location, the quality of the procedures is good, the staff is responsive, if there were problems, they always came to the rescue. The food is good, everything is very tasty, there are many drinks not only for breakfast, but also for dinner (which is extremely rare).Negatives
Lack of curtains in the bathroom.
Клавдия Шаповалова
31.07.2019
Positives
Great location. High-quality treatment. Excellent work by the medical staff.Negatives
They put us in an economy class room instead of a standard one, but they didn't recalculate.
Marina Grishchenko
30.07.2019
Positives
I really liked to relax and be treated at the spa hotel Luisa. I would like to note the head nurse, very positive, attentive, will always come to the rescue. The entire medical staff works perfectly and harmoniously, always ready to answer all questions. The food is excellent, and most importantly there is no problem with drinking, unlike other hotels, which is important when you come with a child. From Monday to Friday you can visit the Aquaforum for free, and on weekends you can register online at the Aquaforum and get a discount card for a visit to the pool (this was suggested by lovely girls at the reception.). Thank you for having a web site like sanatoriums.com, where you can easily book a ticket for yourself.
zhanna zaikina
07.06.2019
Positives
Good food, convenient location. The treatment is very mediocre, the massage is ugly, men did it for me (one tore off the skin, the other was afraid to touch it, mostly ran around the massage table), by the way, my husband was given it by a woman - she does an excellent job. The main procedures in Cesar's Spa, you need to go to the city mud and hydropathic clinic. The staff at Caesar's Spa is very rude. After they forgot me in the “dirt” for about 15 minutes (excessive time beyond the procedure) and I was ready to scream, an employee came, picked me up and doused me with cold water in the shower, I screamed, she doused me with boiling water. I decided to wash myself (they don’t do it), took the shower from her and started washing, accidentally splashed the rag on the floor... if only they had heard that scream! for a wet rag on the floor! She screamed for 10 minutes until I threatened to complain to my superiors and didn’t calm down! So the positive thing was only on the street during a walk, and in the pool, i.e. In aquapark.Negatives
We came from the Moscow region by car. The receptionist on duty didn’t even give us 10 minutes so that after the journey we could pick up our things and use the amenities, she immediately started calling the room on the internal phone, demanding that we immediately!!! paid! To my question: do you think that we will leave right away without paying, she brazenly stated that YES! Personally, I don’t know about my husband, I felt as if I was some kind of criminal, a malicious defaulter. As a result, I understood everything: the hotel is scamming its clients out of money. If you haven’t been to the procedure, you won’t get your money back, even paid procedures are scheduled at such a time that it’s difficult to go through, they don’t reimburse you, you had to pay. By the way, the head nurse who prescribes the procedures is an extortionist, and the schedule is so stupid that you will be tortured by running back and forth to different buildings three times. They write prescriptions for a fee, take money, bring medications that you could buy at a pharmacy without a prescription, they deceive you at every step, they cheat! Our sanatoriums are just... relaxing!! They brought the wrong medicine, they took the money, we asked questions... how could this be, they promised to sort it out and return the money, but they did nothing. THEY BEHAVIOR LIKE BEGGARS! It was unpleasant to rest! Never set foot in this sanatorium again! To be honest, we were very surprised! This is not the first European sanatorium in which we relax, but we have never seen such disgrace until today. Maybe the owners should pay attention: for such money everything is inadequately bad, I repeat once again: THERE IS SOMETHING TO COMPARE WITH!
PETR BAUR
06.04.2019
Positives
We rested from 03/10/19 to 03/24/19. I liked everything very much. The food is very varied and tasty. Very comfortable and quiet spa hotel. Everywhere is clean. The staff are very welcoming. I also liked the treatment very much. Already want to come back! Special thanks to the site SANATORIUMS.COM for support and prompt resolution of issues.Negatives
Not found.
Марк Розенталь
02.03.2019
Positives
Dinner at the hotel is a buffet with drinks (juices, beer, wine) included in the half board price, which is very rare. The location of the hotel is good - between the springs and the Aquaforum, next to the theater across the road. The treatment is at a high level, the mud is especially effective: natural, and not like the lavatherm in Marianske Lazne. Recommended for a relaxing holiday with treatment. We'll try to come again.
Elena Avseyko
06.02.2019
Positives
Nice, quiet, calm resort. Very good price-quality ratio. I really liked the drinking springs. We compared it with Marianske Lazne and Druskininkai: not nearly worse, in some ways we even liked Františkovy Lazne more: they provided more procedures and the procedures were all very good. Great parks for walking. I also liked Cesar's Lazne for its atmosphere. I love places like this. Separately, we can say about the cuisine: tasty, high quality, excellent buffet.Negatives
The hotel corresponds to its 3* rating. The carpeted floors squeak a lot, the windows are wooden and large, and in winter they blow into the room. There is a strong smell of kitchen in public places, apparently there are no hoods. There is no internet in the room, and at the reception, where there is one, it is very cold, you can’t sit much. Heaters were placed there several times for short periods of time and quickly removed. There were a lot of people in the restaurant, people came from the neighboring hotel connected to Louise, sometimes there was nowhere to sit. But the quality of the food made up for everything. For some, the lack of the Russian language may be a disadvantage; I saw how our compatriots in Pavlik tried to speak English. There is no English there either, only Czech and German. There were no Russian speakers in Louise at the moment, but this was not a problem for us. During the second week of our stay, the hotel was very crowded. There was only one head nurse at the hotel, she also gave gas injections, rushed around two rooms in the morning and created a queue for injections, several times I had to sit in line for half an hour.
Светлана Смирнова
18.10.2018
Positives
We rested and received treatment in Frantiskovy Lazne for 21 days from September 26 to October 17. The best impressions. The town is wonderful in location and architecture, you can’t take your eyes off the nature. There are many sources of various mineral waters. We stayed at the Luisa Hotel and were very pleased. The medical staff is responsive and attentive, I especially want to mention sister Eva. The hotel rooms were cleaned every day, linen was changed once a week. I liked the delicious food, a large selection of meat and fish dishes, vegetables, salads and fruits. In the morning there was porridge, cottage cheese, scrambled eggs, etc. Drinks - water, coffee, tea, beer, 3 types of dry wine at no additional charge. Buffet, portion sizes are not limited. Friendly staff, no problems in communication. They speak Russian perfectly with a slight accent. We were very pleased with the treatment and rest! Next time only here.Negatives
absent
Владлена Лапина
01.10.2018
Positives
We stayed at the Pavlik Hotel because Louise's hotel had some problems with the room. But we had a rest and received excellent treatment!!! Everything was amazing!!! Thank you!!! I will advise everyone to book through your website.Negatives
The only negative is not the hotel, but the fact that there are problems with excursions from Frantiskovy Lazne. All excursions are from Karlovy Vary, which is extremely inconvenient!!! This is the second time we are vacationing in Frantiskovy Lazne (the first time was in 2013), and since that time, unfortunately, nothing has changed in this regard.
Светлана Семякина
21.08.2018
Positives
Excellent treatment, especially for patients with musculoskeletal problems. Very good sources of drinking mineral water: Glauber's 3, Natalia's spring, meadow and salt springs. Excellent doctor and medical staff. Wonderful procedures, especially mineral carbon dioxide baths. Thermal mud baths are of particular value , in terms of treatment surpassed Karlovy Vary.Negatives
The food is not bad, but there was never any fruit. It was elementary, not even an apple. The breakfast was monotonous, sausages and scrambled eggs every day. I was so tired that I didn’t want to eat at all. Flies were constantly flying over the food, this was repeatedly mentioned to the restaurant workers, but measures None were accepted. They could have simply covered the food with film, but they didn’t do that either.
Анастасия Горшкова
25.06.2018
Positives
I liked the ambience of the resort: silence, clean air. Friendly staff in medical institutions. Quite monotonous food, no warning in advance about paying the resort fee. It is necessary to indicate this information when confirming your reservation or upon check-in, and not when leaving the hotel.
Valery Milyy
14.06.2018
Positives
Price and quality match. I liked everything - the procedures, the service, the food, the location of the hotel. This is our 3rd time in Frantiskovy Lazne and we appreciate both the climate and the therapeutic procedures.Negatives
There is no negativity!!!
YURY KRITSYN
15.05.2018
Positives
We liked everything. Good food. Polite, helpful staff. The Aquaforum, the railway station and the mud baths are very close. We went to the pool every evening. We drank beer in the dining room. There wasn't enough time for the gym. The exchange rate in Paulika is good. The room has a large flat-screen TV, you can insert your own flash drive and watch your movies.Negatives
Of course, the hotel building and rooms require renovation, but the price-quality ratio is good. One moment surprised us a little: on the day of departure, when there are minutes left before leaving the hotel, the woman at the reception says that you are owed! How is that? I'm wondering why? But, he says, chip in for the tourist tax, 15 crowns per day! I was so amazed. This is for two, for 11 nights - 330 CZK. When I booked the hotel, I was told that all fees and taxes would be included in the price of my stay. And we did not see such information anywhere on the hotel territory. I said that everything had already been paid, but there was still no money, so I wouldn’t pay. She let’s call Paulik, three minutes later Svetlana came running, how’s that? Like this? You have to pay money, everyone pays like that, everyone already knows about the collection from tourists on the day of departure. In my opinion, it’s a very interesting point to demand money at the time of departure! A scene designed for a simpleton. Apparently, they wanted to fool, but it didn’t work out. Fortunately, our reservation confirmation was printed out. I gave this printout to this Svetlana to read, where there was not a single word about the tourist tax. At this touching moment we parted with this hotel.
Vladimir Klenov
19.04.2018
Positives
I really liked it. We would like to come again. THANK YOU !
Elvira Gizatullina
16.04.2018
Positives
Good afternoon, I would like to share my impressions of my stay at the Luisa Hotel during the period April 2-15, 2018. For those who are not picky, it’s a decent hotel! The reception at Luisa is open until 13.00, then you need to contact the reception of the Pawlik Hotel with any questions - it’s very close, 300 meters - around the corner. A visit to the doctor... no one needs a sanatorium-resort card)) The doctor asks what you would like, so it is better to ask your attending physician in your homeland about the procedures that you can receive from the variety that is offered. Then you go to the nurse, she schedules the prescribed procedures by day. At the Luisa Hotel, I personally met the sensitive and friendly Eva!!! Wonderful nurse! First, one treatment plan was made, then we adjusted it together, without any negativity! she responded to my request with understanding and wished me a good rest, Wonderful Woman - radiates POSITIVE!!! Treatment - procedures are carried out at both the Luisa and Pawlik hotels. In Aquaforum - swimming pool + hydromassage, we went from Monday to Friday using the cards of the Luisa hotel - free of charge))) The rooms are cleaned every day, but it is better to keep an eye on the maids and show you right away where to wipe the dust or wash the sink))) The bed is changed once a week . The kitchen is a buffet, there are dietary dishes. Meat and fish every day, 2-3 types of salads, grass, cheeses, cold snacks, tea - coffee, water (+ several types of carbonated water), three types of wine (red, white, rose) and beer. The kitchen is open from the beginning of breakfast until the end of dinner, so if you want to drink, you can come at any time and pour yourself any drinks. It is very comfortable!!! I would especially like to mention Anna Dan, an employee of the Luisa Hotel restaurant - a wonderful person! It also radiates ONLY POSITIVE AND GOOD!!!! Tall beauty!!! She speaks Russian well, she told us everything - where the dishes are, what they are made of))), how the drink dispensing machines work. In the morning she offered us pancakes!))) By the way, they have pancakes “to order”))) for general distribution - no. Overall, I really enjoyed my stay!!! Chamber town! And how the birds sing!!! Magnificent parks, springs, colonnades! I hope my review will help you make a choice in terms of price and quality, Hotel Luisa deserves 10 points out of 10!Negatives
The only thing that slightly darkened the overall impression was the nurse Marta... It seemed to me that this person does not like either his job or the people who came to restore their health. Unfortunately, this turned out to be not only my opinion... A nice woman, a “light hand” - she gives excellent injections, BUT SO MUCH NEGATIVITY ((((! I won’t describe everything, perhaps she had some troubles... and by your arrival everything will be different))) better!!! Better try to get to Eva)))
Svetlana Kovaleva
08.03.2017
Positives
location in the center of the resort, in terms of comfort it’s about the same as the Pavlik hotel where I had a chance to relax last year. very friendly staff working at the reception and in the treatment department.
Виктория Говорухина
02.03.2017