references
Positives
The staff was always friendly and courteous, the treatments were helpful, I felt very good afterwardsNegatives
only the two old armchairs in my room were uncomfortable, otherwise okay
Answer from Spa Hotel Savoy
Dear Ms. Rupp, Thank you for your kind review. We greatly appreciate your words and are pleased that you enjoyed your stay with us. Regarding the older chairs in the room, thank you for pointing this out. We will definitely consider this feedback when making further adjustments. We look forward to welcoming you back in the future. Sincerely, The Savoy Hotel Team.
Positives
I underwent treatment at the Savoy sanatorium for the first time. I took one week as a trial. The food, service, treatment and attitude of the medical staff exceeded all my expectations. I was very pleased with the appointments of the doctor N. Dubinina. I would like it to always remain so. I wish you further success, so that you also please us - your guests, with your sensitivity, attention, care and kind attitude. Good luck to you in everything and great patience. This year I have already booked a trip to you for the second time.Negatives
I found absolutely no downsides to your work. Thank you for everything!!!Answer from Spa Hotel Savoy
Dear Madame Enders, Thank you for your kind review. We are very pleased that you were satisfied with your stay and our services. Your satisfaction is the greatest reward for us. We hope to welcome you again in the future. Sincerely, The Savoy Hotel Team****
Positives
The therapies were helpful for my pain and discomfort. The staff was mostly friendly. The room and bathroom were clean every day.Negatives
The comfort single room I booked was far too cramped for my walker due to a second bed placed in it. The door wouldn't open properly and bumped into the bed. Unfortunately, I didn't complain right away. The bed was removed due to my complaint, so I could move around the room more freely. I didn't like the fact that I had to keep finding a new seat while eating in the dining room. The breakfast offerings were sufficient and okay. Unfortunately, the hot meals always included a lot of meat, but few vegetables, and they were always overcooked. Healthy is a different story! There were enough salads, though. Overall, I was satisfied with my stay.Answer from Spa Hotel Savoy
Dear Ms. Baftiri, Thank you for your review. We are very pleased that you found the treatments helpful and that you appreciated the attitude of most of our staff and the cleanliness of the rooms. We apologize for the inconvenience caused by the size of the room and the limited mobility – we are pleased that the situation was subsequently resolved to your satisfaction. We also thank you for your comments on the dining arrangements and the composition of the meals – we will pass on your observations as we continually strive for improvements. We are pleased that you were satisfied with your stay despite these minor shortcomings. We would be delighted to welcome you back in the future. Sincerely, The Team at the Hotel Savoy****
Positives
Good afternoon, thank you, everything was good, the procedures, the food, everyone was very responsive.Answer from Spa Hotel Savoy
Dear Madame Langliz, Thank you for your kind review. We are very pleased that you enjoyed your stay at the Savoy Hotel. Your satisfaction is our greatest reward. We hope to welcome you again in the future. Sincerely, The Savoy Hotel Team****
Positives
We can recommend the hotel with a clear conscience.Answer from Spa Hotel Savoy
Dear Mr. Ullrich, Thank you for your lovely review. We are delighted that you were satisfied and appreciate your recommendation. We hope to welcome you back in the future. Sincerely, the team at the Hotel Savoy****.
Positives
Thank you very much, I liked everything very much😊Answer from Spa Hotel Savoy
Dear Madam Kovtun, Thank you for your kind review. We are very glad that you enjoyed your stay at the Savoy Hotel. Your satisfaction is our greatest reward. We hope to welcome you again in the future. Sincerely, The Savoy Hotel Team****
Positives
Good day. To say that we liked it, I think, is too little. My husband and I were very, very pleased with the time spent at the hotel for treatment. Very big thanks to all the hotel staff, starting from the first steps. Huge thanks to the service staff during the procedures, everyone is very friendly, attentive and responsive. I would especially like to note and say a heartfelt thank you to M.Kozina, who works on mud procedures, for his constant kind smile and very kind attitude towards clients. The hotel is very conveniently located - next to the park and not far from the springs. Cleaning in the room also does not cause complaints. No complaints about the food, all the dishes from the dietary range, deliciously prepared, enough vegetables and salads, constant presence of smoothies, desserts. We definitely plan to come again. And we will be happy to recommend to friends and acquaintances.Negatives
There was still a small negative - an insufficient number of seats for dinner. We had to "circle" the hall until a table was free. But after the table was free, no one was in a hurry to set it again for the second time, we did it ourselves - we went for napkins, knives and forks. Sometimes they did not allow to occupy newly set tables, preparing them for the next reception, and sometimes this was almost an hour before the end of lunch, dinner or breakfast. It was a little uncomfortable because at this time I felt superfluous and in the way. After visiting a large number of hotels, such a situation is a little unusual.Answer from Spa Hotel Savoy
Dear Madam Streich, Thank you for your kind review. We really appreciate your words and are glad that you were satisfied with our services and the approach of the staff. Your praise has pleased our entire team - we all try to do our best to make our guests feel as good as possible. We also really appreciate your comment on the evening seating - it is important for us to know where we can improve the quality of service. We will definitely look into this issue to avoid such inconveniences in the future. We are looking forward to your next visit, because for us the greatest reward is when guests are happy to return and recommend us in the future. With best wishes for health, Team Savoy****
Positives
Everything is compact, convenient, without long waits. The human factor is taken into account, everything is thought out. And the director deserves a lot of credit for this, she often contacted people, talked, listened to their wishes and comments. The service and medical staff were friendly and attentive, problems were solved clearly and quickly. Doctor Dubinina is young, but competent, I was satisfied with the procedures she prescribed. But not everything went smoothly. I suddenly started having asthma attacks. Both the doctor and the administration tried to help me on the spot, and I was able to complete the course of treatment. But I did not have insurance and it would be quite understandable if I was sent to the hospital or home. I go to Františkovy Lázně every year, I was in Savoy for the first time. And in the future I will only come here! And I will recommend your sanatorium with a pure heart to all my acquaintances, friends and relatives. And 5 people have already decided to go with me in August - my family. (Already booked)Negatives
I came to Germany from Central Asia. There I had severe asthma attacks, especially from house dust. For 22 years of living in Europe I have never had an attack, but in the Savoy... I was put in room 131, it was clean, but the carpet on the floor was terrible - old, soaked in many years of dirt and dust. And this was the reason for my asthma, which I had not had for more than 20 years... In August of this year I want to go to the Savoy again. (I have already reserved it). Can I count on the desired room 132? I have already seen it. This room has new carpeting and a balcony, and this is important for me. When I have difficulty breathing, I need to go out onto the balcony for fresh air. And this room suits me perfectly! Is this possible?!? Thank you in advance!!!Answer from Spa Hotel Savoy
Dear Ms. Salpagarova, Thank you very much for your kind and comprehensive review! We really appreciate your words and are glad that you were satisfied with our services, the approach of the staff and the care of Dr. Dubinina. Your praise pleased not only the management, but also our entire team - we all try to do our best to make our guests feel as good as possible. At the same time, we are sincerely sorry that you had difficulties with the carpet in your room. Thank you for your openness - it is thanks to such suggestions that we can continue to improve. We are glad that you were able to complete your treatment despite these difficulties and that you will come to us again. We have taken note of your request for a specific room #132 and will do our utmost to provide it to you in August. Please understand that the assignment of a specific room is always subject to availability on a specific date, but we will do our utmost to ensure your satisfaction. We look forward to your next visit and your loved ones - for us the greatest reward is when guests love to come back and recommend us further. Best wishes for health, Team Savoy****
Positives
Everything is good, excellent rest, treatment, foodAnswer from Spa Hotel Savoy
Dear Mr. Armolenko, Thank you for your kind review. We are very glad that you enjoyed your stay at the Savoy Hotel. Your satisfaction is our greatest reward. We hope to welcome you again in the future. Best regards, The Savoy Hotel Team****
Positives
The bath procedures were wonderful, the wraps and paraffin were very pleasant. The room was cozy. Quiet, calm, conducive to relaxation.Negatives
The food is a bit monotonous. The pool, sauna are not impressive. Very poor. Not all the staff is friendly.Answer from Spa Hotel Savoy
Dear Madame Deiloff, Thank you for your review. We are glad that you enjoyed the sauna treatments, wraps and paraffin therapy, and that you appreciated the cozy room and peaceful atmosphere. However, we are sorry to hear that you were not satisfied with the food, pool and sauna. We have taken your comments seriously and will work to improve these services. We are also sorry that the staff was not always friendly - we strive for a professional and friendly approach and will do everything possible to ensure that this does not happen again. We hope that you will give us the opportunity to correct your impressions and offer you an even better experience in the future. Best regards, The Savoy Hotel Team****
Positives
It's all okNegatives
Room too smallAnswer from Spa Hotel Savoy
Dear Mr. Witmaer, Thank you for your review. We are pleased that you were satisfied with your stay. We are sorry that the size of the room did not suit you. If you visit us again in the future, we recommend booking a larger apartment to make your stay even more pleasant. We would be delighted to welcome you back in the future. Sincerely, The Hotel Savoy**** Team
Positives
The hotel staff was friendly and very experienced, no matter what department. We were very satisfied.Negatives
But our room wasn't like the one in the photo. The double bed was in the corner, and the bedside table was only on one side. We both have breathing apparatus for the night, but there was no way to install one.Answer from Spa Hotel Savoy
Dear Mr. Merkel, Thank you for your feedback. We greatly appreciate your kind words about our staff, as we always strive to provide the best possible service. We apologize that the room did not meet your expectations. We are sorry that the furniture arrangement was not ideal for your needs. We take your comments seriously and will do our best to ensure that similar situations do not occur in the future. Should you decide to return, please do not hesitate to contact us in advance, and we will be happy to assist you in selecting a room that better meets your needs. Thank you for choosing our hotel, and we hope you will visit us again. Sincerely, The Team at Hotel Savoy****
Positives
Friendly and professional staff. Delicious food and cozy atmosphere.Answer from Spa Hotel Savoy
Dear Mr. Sadaev, Thank you for your review. We are very glad that you enjoyed your stay. We look forward to welcoming you back soon! Sincerely, Savoy Hotel Team****
Positives
Very good.Answer from Spa Hotel Savoy
Dear Ms. Lel, Thank you very much for your review. We are delighted to hear that you were satisfied with your stay. We would be delighted to welcome you back soon! Best regards, the team at Hotel Savoy****
Positives
Great treatments, friendly staff.Negatives
We were in this hotel with sanatorium for the first time. We were quite disappointed with the reception. Room service was poor. Sauna and pool do not match a 4-star hotel. If there is no improvement, I will not book this hotel again.Answer from Spa Hotel Savoy
Dear Ms. Schmidt, Thank you for taking the time to give us feedback. We are very pleased that you were satisfied with our treatments and the attitude of the staff. We are sorry that some aspects of your stay did not meet your expectations. We take your comments about reception, room service and the spa very seriously and will look into them to ensure that standards are appropriate. We are constantly working to improve our service and hope that you will give us another chance in the future to convince you that we can offer you a first-class experience. Should you have any further suggestions or requests, please do not hesitate to contact us. We would appreciate the opportunity to improve your experience. Kind regards, the team at Hotel Savoy****
Positives
We were very satisfied. Many thanks to all the staff.Answer from Spa Hotel Savoy
Dear Mr. Lel, Thank you very much for your review. We are delighted to hear that you were satisfied with your stay. We would be delighted to welcome you back soon! Best regards, the team at Hotel Savoy****
Positives
Very good, I liked everything) Wonderful friendly staff.Answer from Spa Hotel Savoy
Dear Sir Golovin, Thank you for your wonderful review! We really appreciate your words and are glad that you were satisfied with us. We will be happy to welcome you again in the future. Sincerely, The Savoy Hotel Team****
Positives
We are here every year. That should say it allNegatives
Maybe it's time to modernize the rooms a bitAnswer from Spa Hotel Savoy
Dear Mr. Haak, Thank you for your review. We really appreciate that you come back to us every year. We take note of your suggestion to improve the rooms and will try to gradually improve the rooms in the future. We look forward to your next visit. Best regards, Savoy Hotel Team****
Positives
Very good treatment team, they are very friendly and respond to guests' requests. Treatments are also very good.Negatives
Overall impression - it is not a 4 star hotel Hotel is not wheelchair accessible Christmas and New Year's Eve were not satisfactory, after 20 years in Marienbad it can be classified as unsatisfactory Restaurant does not allow reservations for older people, but reservations are made for younger people and upon request there are no seats available for older guests, although many tables are still free.Answer from Spa Hotel Savoy
Dear Mr. Rumler, Thank you for your feedback. We are very pleased that you are satisfied with our treatment team and our treatments. However, we are sorry that some aspects of your stay did not meet your expectations. We take your comments on the organization of the Christmas and New Year's Eve program and the situation in the restaurant seriously and will address them in order to improve our service in the future. Best regards, Savoy Hotel Team****
Positives
Excellent attitude of the staff towards people, excellent treatment, comfortable rooms.Answer from Spa Hotel Savoy
Dear Mrs. Grauman, Thank you for your wonderful review. We are very glad that you appreciated our service. Your satisfaction is our priority and motivation. We look forward to your next visit. Sincerely, The Savoy Hotel Team****
Positives
We really liked it. The hotel is very nice and clean.Negatives
The sauna and small swimming pool have nothing to do with wellness. There was no relaxation room, which is an essential part of a sauna.Answer from Spa Hotel Savoy
Dear Ms. Köhler, Thank you for your review and feedback! We are pleased that you liked our hotel. However, we are sorry that the wellness area did not quite meet your expectations. We hope that you will visit us again and look forward to your next stay. Kind regards, the team at the Savoy Hotel
Positives
We were very pleased. And I hope that we will come to you again more than once.Answer from Spa Hotel Savoy
Dear Madame Wedler, Thank you for your kind review! We are very pleased that you were satisfied and look forward to your next visit. We will always do our utmost to make sure that you enjoy everything. Sincerely, The Savoy Hotel Team****
Positives
The food is excellent - for every taste. The cooks and service staff get the highest marks. The treatment and procedures correspond to what is offered. The staff is friendly. I really liked the comfort room. Spacious, bright, high ceilings, lots of air, an excellent ottoman with a mattress. Helpful cleaning lady.Negatives
Very low toilet. Inconvenient location of the pool and sauna. Exit from the sauna and pool to the reception. Especially not in the summer! You go out in a robe, and there is a draft from the entrance doors. Those arriving and leaving sit in jackets, and you in a robe and slippers.Answer from Spa Hotel Savoy
Dear Madam Sedova, Thank you for your review and kind words about our food, staff and room comfort - we really appreciate it. We have taken your comments about the toilet and the spa layout seriously and will look into ways to improve the situation. We look forward to welcoming you again in the future. Sincerely, The Savoy Hotel Team****
Positives
Food served as a buffet, good selection, and constantly refilledNegatives
The wellness area is very small, there is no relaxation area at all, The room doors close poorly, the floor in the room was very stained. There are no rooms suitable for allergy sufferers. However, we got a room in the attic with a skylight. It therefore had no curtains (unfortunately no view either) and was also properly cleaned, so the stay was pleasant despite the dust allergy.Answer from Spa Hotel Savoy
Dear Mr. Kunath, Thank you for your feedback. We are sorry to hear that the wellness area and the room facilities did not meet your expectations. We apologize for the shortcomings in your room, which we will immediately check with the relevant department. The standard rooms either face the inner courtyard or have skylights. However, we are pleased that the room was clean and contributed to your pleasant stay. We hope that you will visit us again in the future! Best regards, the team at Hotel Savoy****
Positives
A beautiful resort, in the center you can stroll through the shops and old streets...Negatives
The hotel itself is not intended for families with children, there is no entertainment for them...it was boring) Overall not badAnswer from Spa Hotel Savoy
Dear Mrs. Oleksenko, We would like to thank you for your recent visit to our hotel and for your positive feedback. We are very pleased that you enjoyed your stay with us and appreciated our service and hospitality. Your satisfaction is our priority and it inspires and motivates us to provide even better services. We hope to welcome you again soon and that your next visit will be as enjoyable as the previous one. Sincerely, The Savoy Hotel Team****.
Positives
We were lucky to finally find a mud bath and dry hydromassage in your hotel after "wandering" around other hotels in the Czech Republic. Delightful procedures and staff in these departmentsNegatives
The room has old carpeting and a persistent unpleasant smell. The balcony frame needs to be cleared of moss.Answer from Spa Hotel Savoy
Dear Mr. Knorr, We would like to thank you for your recent visit to our hotel and for your positive feedback. We are very pleased that you enjoyed your stay with us and appreciated our service and hospitality. Your satisfaction is our priority and inspires and motivates us to provide even better services. If you have any wishes or requests for the future, please do not hesitate to contact us. We hope to welcome you again soon and that your next visit will be as enjoyable as the previous one. Sincerely, The Savoy Hotel Team****
Positives
We were at the Savoy Hotel for the second time, we hope to return next year. We are very pleased with the procedures we received. We liked the changes in the food in the restaurant. The buffet system suits us better than ordering dishes for the following days.Negatives
NoAnswer from Spa Hotel Savoy
Dear Mrs. Meininger, We would like to thank you for your recent visit to our hotel and for your positive feedback. We are very pleased that you enjoyed your stay with us and appreciated our service and hospitality. Your satisfaction is our priority and inspires and motivates us to provide even better services. We hope to welcome you again soon and that your next visit will be as pleasant as the previous one. Sincerely, The Goethe Hotel Team***
Positives
Was very satisfied, can recommend the hotel.Answer from Spa Hotel Savoy
Dear Mr. Riedel, we would like to thank you for visiting our hotel and for your positive feedback. We are pleased to hear that you enjoyed your stay with us. Your satisfaction is our top priority and it inspires and motivates us to offer you an even better experience in the future. We hope to welcome you back soon. Kind regards, the team at the Hotel Savoy****.
Positives
We liked everything very much. All the staff and service were friendly and polite. We will recommend it. Thank you very much.Answer from Spa Hotel Savoy
Dear Ms. Schmidt, We would like to thank you for visiting our hotel and for your positive feedback. We are pleased to hear that you enjoyed your stay with us. Your satisfaction is our top priority and it inspires and motivates us to offer you an even better experience in the future. We hope to welcome you back soon. Kind regards, the team at Hotel Savoy****.
Negatives
I ordered two single rooms and when I ordered I said that the single rooms should be in the neighborhood. Unfortunately I got two single rooms, unfortunately the distance was about 150m and two floors. According to the hotel management, it was no longer possible to swap rooms. Very anti-customer.Answer from Spa Hotel Savoy
Dear Mr. Minarik, Thank you for your review! We are sorry that we could not accommodate your wishes, but due to capacity reasons it was not possible to assign you rooms next to each other. We hope you enjoyed your stay anyway. Kind regards, the team at Hotel Savoy****.