references
Petr Morgunov
24.01.2020
Positives
The food is tasty and quite variedNegatives
The website and description stated that there was a gym, but in reality it did not function. On weekends and holidays, not only doctors do not work, but also treatment rooms. You need to carefully read what the procedures mean, for example, a full body massage is 4 procedures of 15 minutes each, not one. Therefore, the 5 procedures included in the price of the tour are nothing more than a compliment; normal treatment will take much more than 5 procedures, for which you will have to pay separately.
Людмила Лымар
24.01.2020
Positives
Availability of own well. Therapeutic and swimming pools.Negatives
1. Why was it difficult to provide a room when booking, but in reality the sanatorium was 30% full? 2. We had to wait 2 hours for transfer at the airport. and these are nerves. 3. Food - the range of products is sufficient, but the menu is monotonous and not tasty. Coffee and tea only in the morning. Why ? There are a lot of Russians in the sanatorium - so tea in the evening is a pleasure. Do you feel sorry for the water? And what kind of scam is this - there is a kettle in the room and tea bags are available for money. They don't make money on THIS. 4. The meeting with the doctor is one-time and primitive. But many people come specifically for treatment - therefore, close contact with the attending physician and monitoring the clients’ condition every 5-6 days is necessary. 5 . Maintenance of therapeutic pools is of poor quality!!! The staff does not keep the area around the pools clean. Clients enter the pools mostly without showering or washing their feet. And this is very important!!! You need to make an entrance through showers with forced contact switching on of the shower and all problems will be solved. It is very noisy in the pools, which causes great inconvenience - after all, people come for treatment. The fountain with medicinal water must be removed from the pool area and installed in a convenient place. The start of treatment procedures at 7.00 is not entirely convenient. As it was announced that the sanatorium is becoming private property, there is hope that a lot will change. The basis for this is very powerful. PS. Open a representative office in Ukraine and your clients will increase significantly! Good luck .
Федор Рубан
22.01.2020
Positives
We' ve been planning on going to Heviz resort for a long time. I wanted to fix my back and knees, and in general, there are problems with the musculoskeletal system, both my wife and I. We chose Aquamarine and we didn't regret it. For such a budget spa hotel excellent medical base: three pools with thermal water, salt room, mud treatment, spine traction in thermal water. The food is excellent, in the evening you could choose hot from three or four dishes, excellent baking. The rooms have an electric kettle, you can drink tea or coffee. Thank you to the Russian-speaking representatives of Janoschu travel agency and to the representative of Sanatorius.com Maria for their help in organizing the transfer back to Bratislava airport. When we will be in Heviz again, we will try to book Aquamarine.Negatives
Pool showers require repair or at least thorough sanitary cleaning: The partitions are blackened, the handrails are rusted.
Нина Варюшкина
30.11.2019
Positives
Cozy, quiet hotel, excellent swimming pool, two thermal pools, excellent excursions, close to the lake.Negatives
The doctor's examination is only a blood pressure measurement, the food is good, but monotonous.
Andrei Lebedev
22.11.2019
Positives
When prescribing treatment, the doctor takes into account the indications; the treatment itself is effective. The sanatorium's own spring is an absolute blessing, and the pool (including the outdoor one) is almost a replacement for the lake.Negatives
The massage in Aquamarine turned out to be below average - shorter in time (10 minutes instead of 15) and not correct enough for a medical one. The rooms are clean and tidy, but not well maintained: the kettle does not turn off on its own, the cabinet doors are loose and knock when closed, the shower does not stay on the rod. In the outdoor pool, two do not close completely, which creates pleasant ventilation))
Людмила Гаврилова
21.11.2019
Positives
Very good work of your representative Marina in Heviz, quickly solves problems.Negatives
Bad medical work, very formal, the visit lasted 1 minute.
Alexander Lazebnik
19.11.2019
Positives
Our family was pleased to meet tour operator Marina from Sanatoriums.com. We would like to thank you for your attention and the opportunity to visit the thermal spring and concert. We hope to visit your page more than once.Negatives
N/A
алла к
01.11.2019
Positives
This is my first visit to Heviz. In general, everything is fine. I filled out the form, everything is clear there.Negatives
The big disadvantage, in my opinion, is the paid replacement of the white coat. Such gowns are issued to visitors undergoing treatment. We were in the sanatorium for 15 days and asked to change our bathrobes to clean ones (after a week-long stay and attending procedures, the bathrobe got dirty. It turned out that replacing a clean bathrobe costs 5 euros? We can’t walk around in dirty clothes for 15 days!!! One of the waiters in restaurant (the oldest) very suspicious!! He was very worried about the idea that no one would take anything out of the restaurant. One guest at dinner wanted to take a pear from the table with her. He ran after it and took it away!! This was somehow stressful.Answer from Spa Hotel Aquamarin
Уважаемый Алла , Спасибо за оценку нашего отеля!Извините за ваше недовольство. Мы надеемся, что в следующий раз, когда вы посетите Хевиз, вы снова будете постоянным гостем! Перевод: гугл / перевод. С уважением, команда Аквамарин
mariia lutsiv
16.10.2019
Positives
I was glad that the hotels thermal pools changed the water every eveningNegatives
There are no glasses near the pump room. There is very little information upon check-in (in Russian) and when the guide will be there is also not clear.Answer from Spa Hotel Aquamarin
Уважаемый Mariia Lutsiv! Спасибо за оценку нашего отеля. Мы надеемся, что в следующий раз, когда вы посетите Хевиз, вы снова будете нашим гостем! С уважением, Аквамарин Команда
Сергей Рыбаков
26.09.2019
Positives
1. friendly staff 2. convenient location for those who love walks 3. high-quality food, including individual dietary meals for dinner 4. own 2 thermal pools and a swimming pool with hydromassage 5. decent rooms for three rubles in building B 6. educational and well-organized excursions to Budapest and Lake Balaton 7. a wonderful operetta concert in the Fechtic Castle, Kestley 8. an excellent organ concert in a local church 9. the lake has a unique feel 10. free internet in the room at a decent speed _ movies without problemsNegatives
1. The carpets in the corridors of building B are worn out and shabby, sharply reducing the impression of the status of the sanatorium. 2. the carpeting in room 404 is worn out and needs to be replaced, but point 1 is more important 3. there were ants running around in the room, although it is clear that the residents fed it, but you still have to deal with it in the low seasonAnswer from Spa Hotel Aquamarin
Дорогой Сергей , Спасибо за оценку нашего отеля! Мы рады, что вы остались довольны медицинскими бассейнами, открытым бассейном и саунами, персоналом, питанием, разнообразными медицинскими услугами! Старая часть здания нуждается в ремонте, мы усердно работаем над модернизацией и надеемся, что к концу года будет проделано больше работы. Мы надеемся, что в следующий раз, когда вы посетите Хевиз, вы снова будете постоянным гостем! С уважением, команда Аквамарин
наталья давыдова
23.09.2019
Positives
Everything is fine. Even the weather was as ordered - warm and sunny.Negatives
did not haveAnswer from Spa Hotel Aquamarin
Уважаемый наталья давыдова! Спасибо за оценку нашего отеля. Мы надеемся, что в следующий раз, когда вы посетите Хевиз, вы снова будете нашим гостем! С уважением, Аквамарин Команда
Юрий Рожин
26.07.2019
Positives
Hello! We just arrived home from the sanatorium. We are not disappointed with our choice. The organization of recreation, and for us this was primarily, is at a very good level. Despite the fact that there are many vacationers, there was no discomfort in receiving procedures or using the mineral and thermal pool. Separately, a lot can be said about the location of the sanatorium, the splendor of the city of Heviz, which can, without exaggeration, be called a flourishing city. Walking through the streets was a special pleasure. Without a doubt, the staff of the sanatorium is very good-natured and attentive, starting from the doctor’s appointment, they listened carefully, although our knowledge of the Hungarian language was almost zero, we had a complete understanding of the necessary information. I cannot ignore our accompanying Marina, who in an accessible form provided us with the necessary information about the rules and services provided by the sanatorium. We are satisfied, which means we can plan our next vacation in Aquamarine and will definitely recommend it to friends and acquaintances. We hope for possible further preferential promotions in your sanatorium.Negatives
There are no downsides to our stay at the resort depending on the staff! But there are wishes for guests: be attentive and respectful to other vacationers.Answer from Spa Hotel Aquamarin
Уважаемый Юрий Рожин! Спасибо за оценку нашего отеля. Мы надеемся, что в следующий раз, когда вы посетите Хевиз, вы снова будете нашим гостем! С уважением, Аквамарин Команда
Jakob Schönmaier
25.06.2019
Positives
Healing drinking water Water for swimming in the pool and lakeNegatives
Food could be better Hygiene in the hallway Hotelanlage/um Hotel könnte gepflegter seinAnswer from Spa Hotel Aquamarin
Уважаемый Jakob Schönmaier! Спасибо за оценку нашего отеля. Мы надеемся, что в следующий раз, когда вы посетите Хевиз, вы снова будете нашим гостем! С уважением, Аквамарин Команда
Анна Кокорина
29.05.2019
Positives
VmNegatives
We sat with the doctor for a long time, but in the end we changed our minds.
Liudmila Karpova
27.05.2019
Positives
It is very convenient to visit indoor pools with mineral water (especially when the weather is cold, as in May this year). Well, when it is nice to swim in a large pool and sunbathe on the territory of the spa hotel. It's all within walking distance. Many options for hiking in Heviz and the surrounding area. Beautiful nature around (a park near the lake Heviz, unique trees, flowers).
Светлана Таширева
11.05.2019
Positives
Thanks to the friendly staff and beautiful Hungary
Einar Kyllenen
07.05.2019
Positives
Excellent treatment, friendly medical staff. Good and varied food. Wonderful swimming pool and thermal water pools. Purely. Convenient location of the hotel.Negatives
We stayed at the hotel for 4 years in a row and always in April. 3rd year - in building B. Vouchers were ordered six months earlier. We arrived at the hotel at 22.30, but they didn’t leave us any dry rations from dinner. And it took us 19 hours to get there. We were put in a terrible room 102. There were a lot of disadvantages, which we reported to the reception every day and asked to change the room. We were assured that all the rooms in this category were the same (as if we had not lived here before and did not know) and that there were no rooms available. They pretended not to understand. The shortcomings were not eliminated. And only on the 5th day, when once again we clearly showed everything, we were moved, albeit to a semi-basement, but oh well. Previously I liked the hotel very much. However, this April 2019, the impression left was rather sad and unpleasant. In all Western countries (and we have been living in Finland for 20 years), the attitude towards older people is special and respectful. We would like the staff of your hotel to hear us and take our comments into account.Answer from Spa Hotel Aquamarin
Добрый день, Einar Kyllenen. Благодарим Вас за оставленный отзыв, рады что Вам многое в нашем отеле понравилось. Мы учтем все Ваши замечания, хочется добавить что после прибытия Вы указали, что Вам не нравится комната, которая была забронирована, потому что она расположена на первом этаже. Наш администратор немедленно перенес гостевую комнату наверх и забрал ее в системе. Заказ гида по приготовлению холодного котла - задача гида, Марина не указала, что гости прибывают поздно в отель, на сайте четко указано, что ресторан открыт до 19.30, в случае более позднего приезда мы можем предоставить приготовление холодного стола в случае ФОРВАРДА.
Nina Belova
06.05.2019
Negatives
The procedures for mud applications this year were disappointing, since it looked like a friend was setting a record for the minimum amount of mud per person - one bucket for everyone.Answer from Spa Hotel Aquamarin
Здравствуйте Нина! Благодарим за ваш отзыв. По поводу процедур и их корректировки Вы всегда можете обратиться к врачу или администрации отеля.
TATIANA IAKOVLEVA
06.05.2019
Positives
Quiet holiday, excellent location of the sanatorium, excellent hydropathic facility
Alexander Prenglaev
30.04.2019
Positives
Your own thermal spring.Negatives
Rare change of bed linen, towels, dressing gowns are not changed at all.
irina Vlasova
18.04.2019
Positives
We liked everything very much, we hope to use the services of your hotel next yearNegatives
In building A it is desirable to improve the shower room
Владимир Козлянников
17.03.2019
Positives
I really liked everything. We managed to build a program of stay - procedures, swimming, thermal pools, Lake Heviz.
Andrei Bychkov
20.02.2019
Positives
The hotel corresponds to 3 stars and met our expectations
Людмила Носова
17.11.2018
Positives
The presence of its own thermal spring and the proximity of Lake Heviz. Presence of guides at the hotel.
Вера Квашенникова
07.11.2018
Positives
This is the second time in this hotel. I like everything: walks to the lake, the lake, the air. The hotel is always clean, cozy, wonderful staff. This year there was a wonderful team of massage therapists (I attended everyone’s appointments). The team was also cheerful during the physiotherapy sessions. Everything was perfect schedule. Much better than last year. Very satisfied. Thank you all very much for your care and attention.Negatives
We were morally unprepared for the fact that visiting the lake has now been removed from the price of the tour. Last year it was included in the price of the tour. And I would like that at the reception they spoke at least a little Russian. I was with a friend, she knows French, but only English, Hungarian and German. A representative of the travel company helped us out. It's not their fault, but apparently they need to learn English. Thank you, dear specialists of the site company, for organizing our holiday.
NINA BELOVA
08.10.2018
Positives
Good treatment facilities, own thermal water in the pool, and an outdoor swimming pool.
Valentina Lukianchuk
23.09.2018
Positives
Location, quality of procedures.Negatives
Poor food, poor quality (coffee drink, bad juice, disgusting lunches, even unhealthy ones, no desserts for dinner, terrible ice cream.) Cerberus is a watchdog in the dining room during meals. It just looks into your mouth what you put on your plate. You shrink under his accompanying gaze. I have never seen this in any hotel. There are no translators at the hotel. At the reception desk they do not speak Russian. Breakfast is included in the calculation, even if you leave for the airport a few hours earlier than the start of breakfast.Answer from Spa Hotel Aquamarin
Уважаемая Valentina Lukianchuk, спасибо за Ваш отзыв. Персонал всегда смотрит за порядком и готов помочь, если их просят. Переводчики в отеле есть. Мы сожалеем, что Вы остались недовольны нашим отелем.