references
Positives
Everything perfectNegatives
Eating too much cumin
Positives
This is not the first time we have chosen this hotel because we are happy with everything. Very cozy, clean rooms, comfortable beds and the ability to individually choose pillows from the menu. Cool SPA with a jacuzzi, a swimming pool and a full range of various baths. The hotel is conveniently located, there is parking, the staff does not speak Russian, but is responsive and friendly, there were no problems with communication. The food suited us, everything was fresh and tasty.Positives
Great location, staff very friendly! Special thanks to Sanatoriums for the gift of a visit to the lake. It was also a very pleasant and educational tour of HevizNegatives
NoAnswer from Spa Hotel Bonvital
Dear Vladimir Pestov, Thank you for taking time to share your review about the hotel, it's a pleasure for us that you had a pleasant stay in Hévíz. We look forward to welcome you back. Kind regards, Bonvital team
Positives
Very good location of the hotel near the lake, quiet, calm, friendly staff, good food, everything you need for a relaxing stay.Answer from Spa Hotel Bonvital
Уважаемая Елена Закаева, спасибо, что нашли время, чтобы поделиться своим опытом о вашем пребывании. Нам очень приятно читать отзывы довольных гостей. Мы с нетерпением ждем возможности приветствовать вас в ближайшее время. С уважением, команда Bonvital
Positives
Great location, fresh modern decor, quiet peaceful street, very close to the lake and other walking routes.Negatives
I would like more varied food, at dinner the wine list is provided only upon request, there were hiccups with replacing towels/robes, the spa area was uninteresting, the massage treatments were not pleasant, there was little storage space in the room.Answer from Spa Hotel Bonvital
Уважаемый господин Михеев, Спасибо, что удостоили нас своим обзором. Благодарю Вас также за Ваши конструктивные замечания, которые мы постараемся учесть и развить на основе Ваших предложений. С уважением, команда Bonvital
Positives
Excellent hotel, staff work is 5+, this is the place where you want to come again!!!Answer from Spa Hotel Bonvital
Уважаемый г-н АКУЛИНИЧЕВ, Благодарим Вас за теплую оценку нашего отеля. Нам было приятно прочитать, что они оставили нас довольными. Мы с нетерпением ждем встречи с вами! С уважением, команда Bonvital
Positives
Breakfast great.Negatives
Dinner not varied. The air conditioning didn't work for the first week.Answer from Spa Hotel Bonvital
Sehr geehrter Herr Eugen Peters, vielen Dank für Ihre positive Bewertung über unseres Hotel. Wir weiterleiten Ihre Meinung über das Abendessen und Klimaanlage an unserem Kollegen.. Wir erwarten Sie herzlich wieder. Bonvital Team
Positives
Location, service, excellent staff on reviews and in the restaurantNegatives
Compared to our last visit in November, we felt that the quality of food at dinner had declined. Perhaps the chef has changedAnswer from Spa Hotel Bonvital
Уважаемый Владимир! Спасибо, что нашли время, чтобы оценить наш отель. Нам очень приятно читать ваши положительные отзывы о расположении, персонале и услугах. Сожалеем, что ужин не оправдал Ваших ожиданий, передадим нашим коллегам. Мы с нетерпением ждем возможности приветствовать вас снова. Bonvital Team
Positives
My wife and I are thrilled that we chose Bonvital, we have been to Heviz quite often over the years, everything is right in this hotel: kitchen - friendly staff, offer is large but not exaggerated, which also tastes very good, SPA area, Housekeeping, everything 1A! If Heviz again, then only Bonvital, thank you!!! Eugen Gomer from Solingen -Germany.Answer from Spa Hotel Bonvital
Sehr geehrter Herr Gomer, vielen Dank für Ihre freundliche Bewertung. Wir haben uns gefreut zu lesen, dass sie mit unseren Dienstleistungen zufrieden waren. Wir freuen uns, Sie wieder bei Bonvital begrüßen zu dürfen! Mit freundlichen Grüßen, Bonvital Team
Positives
We have been on holiday in Heviz many times and this is the second time in bonvital. All good. We are 100% satisfied with our vacation. I hope we will come again and again! Thank you very muchAnswer from Spa Hotel Bonvital
Уважаемая Галина, Спасибо, что почтили нас своей оценкой. Нам было приятно прочитать, что он в сотый раз выбрал Бонвиталь в качестве места отдыха и каждый раз уезжал довольным. Мы с нетерпением ждем встречи с вами как можно скорее! С уважением, команда Bonvital
Negatives
There was no procedure for stretching the spine, which is why I came and chose this sanatorium.Answer from Spa Hotel Bonvital
Уважаемая Ирина, Спасибо, что поделились своим опытом во время вашего пребывания. Мы с сожалением прочитали, что он не может использовать наши лекарства так, как ожидалось. В процессе бронирования в описании лечебных пакетов указано, что гость проходит предварительный осмотр специалиста, который одобряет процедуры и назначает процедуры, соответствующие состоянию здоровья клиента, или, если этого требует диагноз поскольку процедуры приводят к дальнейшему ухудшению здоровья, отказывается от них в интересах гостя. Это могло произойти и в вашем случае. В случае будущих случаев стоит заранее отправить предыдущие диагнозы и лечение, из которых можно условно определить, что его можно лечить на месте. Еще раз приносим извинения за доставленные неудобства. С уважением, команда Bonvital
Negatives
We booked our trip through your website, booking: 518265953, to Budapest Hungary for March 26th, 2023. Final destination Heviz 200km!!!Cost: €2308.00 for 2 people. Here is the description of what happened to us: Today, April 21st, 2023, we would like to complain about our booked trip and the transfer. Because our flight LH1334/LH1336 with Lufthansa was delayed by over 3 hours, we missed our airport transfer that we booked through you. In addition, we were still waiting for our suitcases and according to the information they hadn't arrived yet. We were also not helped to organize another transfer. We had to get a driver/taxi to drive us, which cost us 275 EUR / 96100 HUF. We have already paid you the transfer costs of over €300. These have now been incurred twice for us (transfer costs already paid + new transfer costs). We are very upset that the transfer was no longer there or that we were not offered another option. We tried to reach her by phone to no avail. Otherwise the entire stay no longer makes sense for us. We hope and therefore rely on your support, even if delayed. We expect compensation of €750 by crediting us with the double transfer costs incurred and a discount for the stay in Heviz (other costs that have arisen and will arise as a result) to our account. These costs were incurred due to the delay of the flight and the customer service we needed from you at that moment. We refrain from using a voucher. For us, only a timely compensation makes sense, but since we no longer have any money because the transfer had to be paid twice, we urgently ask for compensation so that this spa stay at least makes sense for us for the rest of the period. Otherwise, your stay may have to be canceled entirely! After we described everything to them by email and called, Ms. Lautenschlenger contacted us and transferred us €200.00 in compensation. Our answer to this: "Thanks for the quick clarification, but we do not agree with the sum of €200.00 because we would have to take tax for €275.00 (the receipt is already with you), although we have already paid in advance for the transfer , and wasn't picked up at Budapest airport, that's not even a third of that! We will only accept a refund of €500.00. Please clarify quickly on your part, as we are practically in dire straits here. My cell phone number, as well as my email address, is there hasn't changed for years. It was common knowledge that the plane was late, the driver could announce himself and take us to Heviz at a later time, that's no reason to let us down. You don't have to wait 3 hours, that's what it's for Information announced at the airport, that's not our problem either! Your employees Mr. Wildanov called me today, proof that I still have the same cell phone number. We couldn't reach you yesterday either. 24 hour service isn't right. Kind regards, Fam Romanenko" After that, Ms. Lautenschlenger blamed only us for 2 days: we entered the wrong phone number when booking; we only called the wrong phone number; all numbers were not busy, possibly because of Sunday March 26th, 23rd; 2 We didn't want to take days to answer the 15 emails and waste any more of our vacation time. That's why we turned to other customers who might want to book with sanatoriums. It's better not to do that, otherwise you'll just be left out on the street in a foreign country Forgotten!!!Afterwards blamed and not adequately compensated!!!! Kind regards, Romanenko familyPositives
We liked absolutely everything, next time we will only go to this hotelNegatives
There were no disadvantages for usAnswer from Spa Hotel Bonvital
Уважаемый Владимир, Спасибо, что удостоили нас своей оценкой. Нам было приятно прочитать, что они оставили нас довольными. Мы с нетерпением ждем встречи с вами! С уважением, команда Bonvital
Positives
+ Friendliness and helpfulness of the staff + Location, proximity to the lake + Treatments, care from a doctor + Breakfast, lunch, regular and careful cleaning of the room + Overall impression absolutely positive - highly recommended!! The listed minuses are just thoughts to improve and perfect. Unfortunately we had to cancel our vacation because of Corona, we'll be back!Negatives
- Room, de luxe, without knowing how different it is from the normal room - Hardly any hooks or ticks in the bathroom to accommodate enough towels and bathrobes - nothing dries in the bathroom - no hand towels, bath towels in the wellness area. You have to take them out of the room and then you can't dry them - very unusual in the wellness area: only open showers and no detergent - only one armchair in the room for two people - there is no small table on the balcony -Positives
weather, hotel location, pool and sauna in the hotel.Negatives
The hotel has a visiting doctor and does not work every day. Some of the stated procedures simply do not exist because there are no staff who can carry them out (specifically any physical therapy). The staff are not very friendly. The sauna and pool are only open until 20.00, I wished it was longer. Cleaning staff I was generally surprised by the numbers, he was busy with postscripts, namely, after the room was cleaned, they gave us a bill for allegedly eating nuts from the minibar in the room, although we didn’t see them at all, let alone eat them. Conclusion: they took them themselves. We went to the reception to find out. The bill we were canceled, but the aftertaste and distrust remained, it’s a shame. The food is very, very modest. In the evening at dinner, when ordering drinks, a tip is included in the bill, we were really surprised, the service was a weak C, and the tip was straight royal. They didn’t give us a copy of the bill. There is nowhere to dry swimming clothes. The hotel was disappointing and spoiled the overall impressions of the holiday.Positives
Good location. Good Wellness Center. Special thanks to the staff of Sanatoriums.com, and in particular Lajos Balatoni, for their help during this difficult time. Sanatoriums.com - You are the best!Positives
Excellent hotel. Great location, right in the center of Heviz. During our stay there was a beer festival - it was fun, fairs and every evening there was a concert on this street with great music and dancing. Fun! By the way, there is also a cafe restaurant where there is live music, you can hear Hungarian national music. Very friendly and friendly staff, they made every concession... it was clear that the hotel workers were well trained in their work. Clean, cozy, cute. The food is superb, lives up to the name of the hotel gastrohotel. In a word, well done! Arriving home, I boldly recommended Bonvital to all my friends and family.Negatives
For me, the downside was that we were the first and only Azerbaijanis in this hotel. Very few compatriots go to Heviz, apparently because of the long journey.Answer from Spa Hotel Bonvital
Dear Zamfira Namazova, thank you for your positive opinon! We hope that we can welcome you to our hotel again! Best regards: Bonvital Team
Positives
I thank the staff at all levels. She was surrounded by care and attention. Friendly attitude, greetings and smiles throughout your stay. High-quality room cleaning.Negatives
The hotel does not provide wristbands for visiting the lake.Positives
Location of the hotel Excellent work of the staff in the restaurant, Wonderful SPA area and wonderful staff there Friendly medical staff at the receptionNegatives
Lack of Russian-speaking staff at the reception, the staff doesn’t even make an attempt to explain or help The staff cleaning the room treats their duties so-so superficially And they don’t know that shampoo needs to be put on every day or they don’t have enough of it, I didn’t understand I had to run after them with with this question, the hotel is 4 stars and we had a Junior Med apartment, the staff during the mud application procedure didn’t like the mud at all, the mud was barely warm and you could say they’d smear you lightly, but after the procedure it’s generally nonsense they gave you some kind of gray sheet to dry off, they don’t have towels or something - Didn’t I understand and they seem to be very unfriendly people with luggage I see this for the first time there is no reaction when checking in, bring it to the room and also when checking out On the day of departure we wanted to transfer the paid dinner to lunch, we were refused and they also refused to return the moneyPositives
The hotel is good, a nice location, not far from the lake and from the city center. Everything is close. The restaurant is good. We really liked the hotel.Answer from Spa Hotel Bonvital
Sehr geehrter Herrn. Regel, vielen Dank für Ihr wertvolles Feedback. Es ist immer wieder eine Freude, positive Bewertungen von unseren Gästen zu lesen. Wir freuen uns, Sie wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Bonvital Team
Positives
Excellent location, excellent food, friendly staff, ready to help, overall I had a very positive impression of the hotel, thank you for the pleasure, we thank you from the bottom of our hearts.Negatives
We paid for a room of a fairly high category, with a terrace, but it turned out to be too small, and most importantly, the wardrobe for clothes was extremely small and we had to hang them wherever we could find a place, and this made the room even smaller.Answer from Spa Hotel Bonvital
Dear Elena, Thank your for taking time to share your experience about the hotel. We are happy to read your kind words, which we will pass on to the relevant departments.We regret to read that you were unsatisfied with the size of the wardrobe. That's true that we have rooms equipped with smaller size of cupboard. Hopefully we will have a further opportunity to welcome you at our hotel. It's suggested next time to sign at the reservation, that you need a room with a larger wardrobe. Kind regards, Bonvital team
Positives
Everything was great.Negatives
There was no negativity.Positives
The hotel is good and located in a good location, not far from the lake, not far from the center. Everything is close The restaurant is good I really like the hotelAnswer from Spa Hotel Bonvital
Dear Josef, thank you for taking the time to rate our hotel. We are very happy that you have returned home with positive experience. We look forward to welcoming you to our hotel next time. Kind regards, Bonvital team
Positives
We visited for the second time and everything was fine again.Answer from Spa Hotel Bonvital
Dear Vladimir, thank you for taking the time to rate our hotel. We are very happy that you have returned home with positive experience. We look forward to welcoming you to our hotel next time. Kind regards, Bonvital team