references
Irina K.
10.02.2025
Positives
Nice room, very comfortable beds. Room cleaning was good. The procedures were carried out normally.Negatives
There are no changing cabins or hair dryers in the pool area.
Answer from Spa Hotel Lotus Therme
Dear Irina Kharchenko! Thank you for your excellent review! We are glad to know that you were satisfied with the room, comfortable beds, cleaning and procedures. We would also like to inform you that our wellness area has separate changing rooms for women and men. We will be glad to welcome you again to the Lotus Therme Hotel in the future! Sincerely, The Lotus Therme Hotel Team
Sholpan S.
27.09.2024
Positives
The medical department is top notch, the restaurant, the cooks, the dishes they prepare, the waiters, the maitre d' - each one deserves special praise!Negatives
The great impression was spoiled by the final calculation - non-existent expenses were included. It is necessary to be careful when making the final calculation
Oksana K.
20.08.2024
Positives
The hotel has a great location. An ideal place for relaxation and rest. Breakfasts and dinners are very good with a variety of dishes. The choice of dishes is large. Very good room service. Everything that the Sanatorium offered was true. All questions were resolved very quickly when contacting the reception.Negatives
It would be good to diversify the medical base. Especially approaches to massage. There are questions about the quality of the massage. The Thai massage therapist is very professional, but there is only one such specialist. There is very little information on issues that are not related to the hotel, such as the infrastructure of Heviz, the possibility of transportation for movement outside the hotel.
Natalie S.
18.08.2024
Positives
The main advantage is the water that is delivered directly from the lake to the hotel. Since the entrance to the lakeside resort is relatively expensive (3 hours costs around 10 euros), it is worth using the sulphur bath in the hotel.Negatives
The only negative was a consultation with a doctor, which is required for certain treatments such as mud packs. Unfortunately, the doctor only comes to the spa hotel on certain days, which leads to a delay in the treatment. Despite having an appointment, there was a long wait (allegedly because other customers were late) which led to a short reception of around 10 minutes for two people. I think recommending treatments without explanations and superficial answers to questions for the price (the equivalent of around 40 euros per person) is a bit excessive. The treatments themselves are fine.
Alla N.
17.08.2024
Positives
Comfort Healthy food A good list of treatment procedures Quality staff service Cleanliness of premises and poolsNegatives
On the terrace, all the tables are in the area for those who smoke cigarettes, so she could not find a safe ecological table and had to limit her time in the room I recommend allocating tables for non-smokers and those with children.
Elisabeth B.
15.07.2024
Positives
We were happy with everything. It couldn't have been better. Everything was very clean. Staff very friendly and accommodating. Food was very good and varied.
Anna V.
12.07.2024
Positives
Good location in the forest. very good foodNegatives
There was not enough water, in a 5* hotel where there is champagne for breakfast, you need to buy water. How strange. And you can add a coffee machine. At the reception at the spa they could not accurately explain the mud procedure.
Liudmyla K.
14.06.2022
Positives
High level of service. Friendly, courteous staff. Transfer from the airport. Good location, large area, park area. Clean, comfortable room with air conditioning. There is water, glasses, a kettle, and tea in the room. Cleaning every day. A cozy bar and restaurant, delicious, varied buffet breakfasts and dinners, fragrant coffee. Live music in the evening. Small indoor and outdoor pools with pure mineral water, jacuzzi. There is a swimming pool with water from Lake Heviz. Treatment procedures at the level. I would like to thank the sanatorium.com team and the hotel administration for the excellent organization and pleasant, comfortable vacation.
Tamara T.
09.01.2022
Positives
Service, treatment, food, entertainment - excellent.Negatives
There are no benches anywhere to sit and relax and just enjoy the fresh air. You walk to the center along a dirt road, and if you go in the evening, it’s so dark that you can’t see the road. It’s like you’re relaxing on a boat, chic inside, but nothing outside.
Marina B.
07.01.2022
Positives
A wonderful sanatorium. Treatment and food are well organized. A long breakfast from 7 to 11 gives you the opportunity to visit the pool and treatments in the morning. Near Lake Heviz, about 10 minutes at a leisurely pace.
Mihails L.
22.10.2021
Positives
thanks to the hotel, wonderful cuisine, but I would like to improve the quality of the coffee, a little advice - install a couple of coffee machines
Iulii S.
07.12.2019
Positives
A wonderful hotel with a unique pool system, but the quality of your stay can be improved without much expense. (See negative)Negatives
1.Equip the rooms with dryers for swimwear and hygienic showers. 2. Install bedside tables and sconces instead of floor lamps. 3.Install benches along the route to the lake, as is done in the city. It is difficult for people with disabilities to travel this distance without rest. 4. You can organize a transfer 2 times a day according to the schedule to the lake and the bus station for an additional fee. payment. Best regards and see you in 2020. Shur.Answer from Spa Hotel Lotus Therme
Уважаемый Iulii Shur! Благодарим за написание отзыва и за то, что вы по достоинству оценили расположениe отеля, уровень спа зоны, центр массажей. Сожaлеем, что не все аспекты вашего пребывания в отеле соответствовали вашим ожиданиям. Ваше мнение очень важно для нас, мы учтем все ваши комментарии и проведем дополнительную работу. Надеемся, что у нас будет шанс поприветствовать вас в отеле Lotus Therme снова и изменить ваше впечатление в лучшую сторону! С уважением, команда Lotus Therme Hotel & Spa
Elena V.
13.09.2019
Positives
Wonderful SPA area, excellent food - respect to the chef, wonderful staff (everyone, from the reception to the waiters and cleaning ladies were polite, friendly and helpful.)Negatives
I would like a more landscaped path from the hotel to the lake (especially along the canal)! More interesting evening entertainment! Perhaps you should invite operetta artists, fashion shows, etc.Answer from Spa Hotel Lotus Therme
Уважаемая Елена! Нам очень приятно, что Вы остались довольны пребыванием в нашем отеле! Ждем с нетерпением Ваш следующий визит
Сергей С.
05.08.2019
Positives
Had a vacation with her husband in July for two weeks, service, meals, hotel location, parking, staff of ten stars, waiting for the next holiday...!! 😀😀😀
Галина З.
15.07.2019
Positives
A very nice sanatorium, excellent service, everyone is friendly, any issue is resolved quickly and without problems, excellent food, porridge for breakfast, which they said earlier was not there, appeared, oatmeal was available every morning). Live music at dinner and by the pool after dinner. You have to walk a little to get to the lake, but it didn’t bother us; we went twice, in the morning and in the evening. If you don't feel like it, there are two thermal pools. I didn’t receive treatment at the sanatorium, so I can’t say anything about this. The overall impression was very good, I would like to come back here again.Negatives
There are some wishes. The room we had was standard; there weren't enough sockets to charge the phone; you had to turn off the floor lamp or night light by the bed. There is not enough lighting in the bathroom, there is a magnifying mirror, but nothing is visible. Shampoo and hair conditioner were added only once in 12 days, it’s good that I had my own. It is advisable to use cups for tea instead of mugs and glasses for wine would be of the same size. But these are, of course, trifles. There are complaints about the operation of the air conditioner, it was hot at night, it couldn’t cope, we were there in July, at the very peak of the heat.
Любовь М.
16.06.2019
Positives
This is our seventh time staying at this hotel and we hope it won’t be the last time. Everything is fine, we feel at home. Very comfortable hotel. Thanks to the booking site sanatoriums.com for the discount provided. This is not the first time we have used the services of the site, and we have never been disappointed. Thank you for your well-coordinated work.Negatives
There is no negativity.
Людмила П.
03.06.2019
Positives
Every little thing is provided for in the area. After a doctor's visit, a treatment schedule is provided within five minutes. The treatment procedures are performed by highly qualified specialists, the time of procedures is chosen by the vacationer himself, in free time you can go to the lake Heviz, take a course in thermal water. Then, after a walk to the lake, for 10 minutes, back and forth, you can go back to the hotel and enjoy swimming in the 6 swimming pools. The temperature of 30 degrees in the swimming pools is a fairy tale. All the pools are equipped with underwater fantans, different pressure. Whoever wants to get a serious underwater massage, he will get it, who needs a generous mode with recaccination - it is also at the service of tourists. The program offers morning water aerobics and yoga classes. The service staff is very friendly and answers any question. During the day from 08:00 - 16:00 there is a Russian-speaking interpreter - Elena, a representative of travel company "1000 Roads". In free time tourist firm will come a wide choice of excursions. I really liked the hotel, treatment, food, service. I plan to come to rest next year. Thank you to all the organizers for the pleasant mood and treatment. Ludmila, Latvia, Riga.
Лариса Щ.
26.05.2019
Positives
Excellent food. A nice place. Magnificent decoration and interiors. Live music in the evenings puts you in a festive mood. A wonderful complex of swimming pools and a set of saunas. Very good level of Indian Ayurvedic massages.Negatives
The room where I was placed was opposite the cleaners' closet. They gathered there, chatted among themselves, it was noisy and all the time there were containers with dirty laundry next to the room in the corridor. There was a feeling of living in a utility block. And the room itself was more suitable for a work space. In the other wing he was exactly like that. Room number 427 overlooked the balcony, where the sun did not shine at all during the day. The stay included 20 medical procedures. The doctor prescribed the simplest and cheapest things, like hydromassage. Which the hotel has for free. I came for rehabilitation of a broken leg. I was surprised that I only received two foot massages for 2 weeks. So another 10 massages and 6 individual gymnastics procedures had to be paid additionally for the treatment to be complete.Answer from Spa Hotel Lotus Therme
Уважаемая Лариса Щербакова! Благодарим за написание отзыва и за то, что вы по достоинству оценили расположениe отеля, уровень спа зоны, центр массажей. Сожaлеем, что не все аспекты вашего пребывания в отеле соответствовали вашим ожиданиям. Ваше мнение очень важно для нас, мы учтем все ваши комментарии и проведем дополнительную работу. Надеемся, что у нас будет шанс поприветствовать вас в отеле Lotus Therme снова и изменить ваше впечатление в лучшую сторону! С уважением, команда Lotus Therme Hotel & Spa
Evgeny R.
11.04.2019
Positives
Our attitude towards our stay at the resort is expressed in our willingness to come here for the fourth time.
Alla B.
19.09.2018
Positives
Everything was very pleasant, the service is at a high level, very attentive and friendly staff. Perfect performance of their duties by all hotel staff.
Maria S.
25.06.2018
Positives
Excellent hotel. Suitable for both treatment and relaxation. Thank you very much!
Евгений Р.
01.04.2018
Positives
Nothing has changed from last year's stay. Except that the apples in the SPA area were juicier.
Владимир К.
10.12.2017
Positives
Wonderful hotel, very polite and non-intrusive staff. Restaurant with live music and excellent gourmet cuisine. Special thanks to the chef, the dishes are simply masterpieces. Swimming pools, jacuzzi, saunas, treatments, SPA - everything is at the highest level. There is a swimming pool with water from Lake Heviz. The water is changed daily. Purely. There is a lot of greenery in the park, for the first time I saw a tree - a swamp cypress (entire alleys). It sheds its needles for the winter and the ground is covered with a red carpet. Beautiful. Very clean air. Lotuses and water lilies grow in the canal, and you can fish.Negatives
The staff mostly does not speak Russian, but is very attentive and tries to satisfy your every whim.
Andrey E.
07.11.2017
Positives
I did not use treatment, so the rating is conditional.Negatives
Very weak wi-fi. It is impossible to communicate on Skype!
Tatiana N.
28.10.2017
Positives
Very nice indoor and outdoor swimming pool, saunas, thermal pool. Polite staff.Negatives
There is no free drinking water in the spa hotel
Viktoriya A.
24.10.2017
Positives
Only the most positive assessments and emotions. I really liked the service. The workers are friendly and friendly. High-quality and varied food. Great massages. The location of the hotel is in a park area. Bravo!Negatives
A week before check-in, 20% of the cost was charged from the card, although the booking conditions say that the amount is blocked and not withdrawn.
Galina A.
02.10.2017