references
Positives
Everything was very good, good advice from Doctor Wurm, very nice and friendly atmosphere. Food was great, service was very friendly and good. Treatments were always great. Thanks to the whole team.
Positives
Liked everything. and taking into account a balanced diet, we were afraid to gain weight. Because it was delicious. We also recommend a large swimming pool, sauna, jacuzzi and springsNegatives
a small minus - insufficient explanation that there is a second exit by elevator to Sadovaya Street. and we were not prepared for the numbers of sources without recommendations for who is more useful to usePositives
The room is so great, big and comfortable.Negatives
The negotiation package is standard. Massage is not done as classic, but as Thai massage.Positives
I liked the cleanliness of the hotel and the very polite staff!Answer from Hotel Georgy House
Уважаемая Эльвира, благодарим Вас за отзыв. Мы рады, что Вы остались довольны нашими услугами и будем ждать Вас снова в гости! Желаем Вам и Вашим близким крепкого здоровья! С уважением Sales Manager, Bristol Royal
Positives
I really liked that the restaurant uses food sparingly!Answer from Hotel Georgy House
Уважаемая Irene, благодарим за Ваш отзыв и оценку. Мы рады, что Вы остались довольны отдыхом в нашем отельном комплексе. Если у Вас есть идеи для улучшения нашего сервиса, пожалуйста, напишите нам. Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Royal
Positives
My friend and I lived in the Georg House Hotel, the hotel is wonderful, convenient location, attentive maid Anna, wonderful nurses, very convenient transitions to procedures and to the restaurant, wonderful waiters, I especially want to mention Danielle’s work. The hotel area is very beautiful, a park, a wonderful pool.Negatives
I was very disappointed by the doctor, whom you can only see for money; my friend’s blood pressure rose and she was simply told to go to the hospital. Upon arrival, we were prescribed the same procedures, there was no doctor’s examination, and we were not told which sources were suitable. This is not correct, first of all there should be a meeting with a doctor, because everything is individual. We didn’t have a bad room, but the website showed a different one. When I said this at the reception, they told me that it was an extra charge, it turns out there are different rooms, but they are all called standard.Answer from Hotel Georgy House
Уважаемая Ирина, благодарим за Ваш отзыв. Мы рады, что Вы остались довольны отелем Georgy House и Вам понравилась работа наших коллег в ресторане, спа и по уборке номеров. Наш отельный комплекс не является мед. клиникой и не предоствляет услуги мед. персонала 24/7. В случае повышенного давления или других непредвиденных состояний здоровья наших гостей, у нас есть стандарты, которым мы следуем. Вы заказали пакет Simple Spa, который включает себя 10 фиксированных процедур на человека за каждую неделю пребывания. Осмотр у врача в стоимость данного пакет не входит. Соответственно, у Вас и Вашей подруги были одинаковые процедуры, которые включены в стоимость пакета Simple Spa. Индивидуально расписываются процедуры в лечебном пакете Bristol. Данная информация предоставлена также на сайте Sanatoriums.com и с ней можно ознакомиться еще до бронирования. Фото номеров, указанные на сайтах, выставлены для того, чтобы гости имели представление, как выглядят комнаты той или иной категории. Мы не можем гарантировать, что бронируюя номер, Вы получите именно тот, который указан на фото. В отеле Georgy House, имеются 2 категории номеров - двухместный номер Comfort и двухместный номер Standard, который Вы заказали и в котором проживали. В случае возникновения вопросов касательно номеров и услуг предоставленных в нашем отельном комплексе, к услугам наших гостей отельная рецепция, которая открыта 24/7. Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Royal
Positives
This is not the first time I have vacationed in Karlovy Vary, but this particular hotel suits me perfectly in all respects. Next time just come here. Friendly and hardworking staff. Almost everyone speaks Russian, which is important.Negatives
I would like you to pay attention to the masseuses of Thai massage. Classic and Thai massage are two big differences. Not everyone benefits from Thai massage. The girls speak neither Russian nor German. My opinion is that they should learn how to do a classic massage, or when registering, they should warn guests about this in advance so that they can exchange it for other procedures. Most of the guests are elderly and have problems.Answer from Hotel Georgy House
Уважаемая Анна, благодарим за Ваш отзыв. Мы рады, что в этом году Вы снова выбрали наш отельный комплекс для Вашего отдыха, частью которого могла стать также наша команда. Хотелось бы немного откорректировать информацию в Вашем комментарии: Между классическим терапевтическим массажем и тайским или любым другим видом массажа, действительно, большая разница. Сотрудники, которые проводят массажи для наших гостей, конечно же, специально обучены и классическому терапевтическому массажу, и всем техникам тайского массажа. Когда массажист получает расписание клиентов, у него четко указано, для кого он проводит классический терапевтический, а для кого именно тайский массаж. В пакет процедур Simple Spa и в лечебный пакет Bristol включен только классический терапевтический массаж, который гости и получают. Специальные тайские массажи можно заказать дополнительно по желанию и всегда за доплату, если данная опция интересует гостя т.е. клиент осознанно и добровольно выбирает более жесткий тайский массаж. Если гость имеет определенные противопоказания для массажа в целом к примеру, грыжа, или запрашивает совсем легкий массаж, или у него есть еще другие пожелания касательно массажа - все эти нюансы озвучиваются на стойке спа-рецепции, которая далее соответсвенно организовывает сотрудников или исключает массаж совсем, если нужно. Наш персонал имеет нужный опыт и инструкции, чтобы не навредить нашим гостям, а наоборот, улучшить состояние здоровья. Однако, также зависит от коммуникации клиента с персоналом - если гость озвучивает свои вопросы и пожелания а для этого и служит стойка спа-рецепции, мы будем рады пойти навстречу или предложить альтернативу. Как Вы пишите - наш персонал очень доброжелательный. : Желаем Вам крепкого здоровья и будем ждать Вас снова в гости! С уважением Sales Manager, Bristol Group
Positives
I love this hotel, it’s my second time in this hotel and I’ll be back👍🌷Negatives
NoAnswer from Hotel Georgy House
Добрый день, благодарим за Ваш отзыв. Мы рады, что Вам понравился отдых у нас и мы будем рады приветствовать Вас снова в нашем отельном комплексе! Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Group
Positives
Excellent staff, clean large rooms. Convenient location of the hotelNegatives
Lack of thermal water in the hotel.Answer from Hotel Georgy House
Добрый день, благодарим за Ваш отзыв. Позвольте уточнить информацию: Карловы Вары являются минеральным курортом, а не термальным. Карловарскую воду принимают в виде питьевого курса, 3 раза в день за 30-40 минут до еды. Для этого и служат колоннады с источниками, которые находятся в 3-5 минутах от нашего отельного комплекса. Наиболее правильно пить воду небольшими глотками непосредственно рядом с источником, пока вода имеет оптимальные температуру и состав для ЖКТ, медленно при этом прохаживаясь для правильного усваивания воды нашим организмом. Эффекта от купания в карловарской воде почти нет в виде исключения, водой из некоторых карловарских источников можно умываться, что имеет положительный эффект при лечении некоторых кожных заболеваний - по рекомендации специалиста, конечно. Наоборот, термальные курорты, как Рогашка Слатина, Виши итп., идеально подходят для ванн и наружного применения. Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Group
Positives
My husband and I were very pleased with our vacation. We were given a great suite at Bristol Palace. I received aesthetic pleasure from this room and the entire hotel. The staff is very polite and friendly, the food is quite good for a resort. The area is very well maintained, it's nice to walk around the hotel. There is a wonderful swimming pool with saunas and jacuzzi. Overall, at the moment, this is the best hotel we have been to in Karlovy Vary.Negatives
There is absolutely nothing negative.Answer from Hotel Georgy House
Уважаемая Ольга, благодарим за Ваши теплые слова. Мы очень рады, что Вы могли насладиться отдыхом у нас и остались довольны нашими услугами. Желаем Вам крепкого здоровья и будем ждать Вас снова в гости! С уважением Sales Manager, Bristol Group
Positives
I was located in the Teresa building. The room was a good size, bright and comfortable. Very good location of all buildings connected by passages. I also liked the presence of a yard with benches, with beautiful coniferous bushes where you could relax and read. Many thanks to the chefs for healthy and tasty food prepared with love and care. All the resort staff were attentive and friendly. Many thanks to Alexander Werner - detective - he tirelessly patrolled the territory of the sanatorium, giving confidence to vacationers that everything was under control. Thanks everyone!Negatives
No.Answer from Hotel Georgy House
Уважаемая Ольга, благодарим за Ваш отзыв и такие приятные слова! Будем продолжать в том же духе и работать над тем, чтобы наши услуги были еще лучше. Отдельный привет передадим Александру, он будет очень рад! Желаем Вам крепкого здоровья и ждем Вас снова в гости в нашем комплексе! С уважением Sales Manager, Bristol Group
Negatives
There is something to compare with, since we have already visited this sanatorium three times before. The main note: in the search for cost optimization, the sanatorium has lost its main advantage over other similar enterprises: - the main disappointment upon check-in - the revealed cunning of the guide to reduce the package of procedures provided; a meager range of dishes for breakfast, lunch and dinner compared to the past; lowering the level of requirements for maintenance of the territory of the sanatoriumAnswer from Hotel Georgy House
Уважаемый г-н Кирюхин, благодарим за Ваш отзыв. В последний раз Вы посещали наш комплекс до пандемии и ограничений, которые отразились на Карловых Варах в целом и заметны каждому, кто привык посещать город регулярно. Вместе с полным изменением контингента клиентов мы, соответственно, меняем наш продукт. Как мы пишем в предыдущих комментариях: сейчас у нас есть 2 пакета процедур - более интенсивный Лечебный пакет Bristol, включающий также осмотр врача, и релакс-пакет Simple Spa, без осмотра врача и с фиксированными процедурами более релаксационного характера. Правильное описание пакетов и включенных в них услуг исправно указанно также на Sanatoriums.com за что мы благодарим коллег. Предложение нашего ресторана также в соответствии с интересом к услугам питания, точнее спросом на обедя и ужины. Нашей целью всё еще является довольный гость - для ее достижения мы делаем всё от нас зависящее. Наша рецепция и менеджеры готовы решать вопросы наших гостей, когда эти вопросы озвучиваются. Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Group
Positives
ThanksAnswer from Hotel Georgy House
Guten Tag, wir danken Ihnen für Ihre Bewertung. Wir sind froh, dass Sie mit unseren Leistungen zufrieden waren, und wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen Sales Manager, Bristol Group.
Positives
Wonderful hotel, attentive staff, home cookingNegatives
Labyrinths, transitions, you need good orientation and healthy legsAnswer from Hotel Georgy House
Благодарим за Ваш отзыв, мы рады, что Вы остались довольны нашими услугами. Ваше предложение для улучшения актуально - в данный момент мы работаем над обновлением системы указателей, чтобы наши гости могли легче ориентироваться в нашем комплексе. Желаем Вам крепкого здоровья и ждем Вас снова в гости! Bristol Group, Sales Manager
Negatives
Unfortunately, they did not inform us: 1- No doctor 2- No treatments were carried out as previously described 3- We were not accommodated in the booked hotelPositives
A spacious and bright room, a beautiful hotel location, good cleaning.Positives
Room cleaning, hotel interior, bar, friendly staff.Negatives
The massage is weak, the water in the pool is cold, the massage pipes in the pool are not turned on, complex and confusing transitions, and in some places it is drafty and cold, where I caught a cold!Answer from Hotel Georgy House
Спасибо за Ваш отзыв. На данный момент по стадартам Wellnes отдела, вода в бассейне не должна превышать 28-29 градусов, в нашем отеле работают квалифицированные массажисты. Все Ваши замечания примем к сведению.
Positives
Good afternoon I am extremely satisfied with my stay at the sanatorium! I liked everything: the procedures, the comfort, the location of the buildings, and the kindness of the staff. But I must especially note the quality and variety of food - it was excellent! The only thing that is not clear is why, given such a large and scattered number of buildings, it would be impossible to concentrate all the procedures in one place, but rather in a separate room. Searching for offices and wandering through stairs, elevators and passages spoils the pleasure of the above listed delights in the first few days. But still, my rating is the highest on your scale. Thank you very much. If possible, I will come to you again, but most likely I will live in another building of your sanatorium. Sincerely, Safronenko Lyudmila.Answer from Hotel Georgy House
Добрый день,позвольте поблагодарить Вас за отзыв. Мы очень рады, что вам у нас понравилось. Мы ценим Bаши комментарии относительно коридоров, теперь мы ищем решение с помощью мобильного приложения и верим, что все будет хорошо при Вашем следующем посещении. Всегда рады видеть Вас в нашем комплексе «BRISTOL GROUP».
Positives
Everything was great!!! Many thanks to the hotel staff and managers of sanatoriums.com.Answer from Hotel Georgy House
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень ради, что Вам у нас понравилос. Приглашаем Вас снова на санаторное лечение в отель «Georgy House»!
Positives
Everything is good especially the reflex massage and the poolAnswer from Hotel Georgy House
Добрый день, большое спасибо за Bаш отзыв, мы ценим вашу похвалу и с нетерпением ждем вашего следующего визита в отель «Georgy House»!
Positives
I liked the service in the restaurant, the staff is also great,Answer from Hotel Georgy House
Добрый день ,позвольте поблагодарить Вас за отзыв и хорошие слова, это нас очень порадовало. Мы будем рады видеть Вас снова в нашем отеле «GEORGY HOUSE»!
Positives
thank you, I was very satisfied. Karlovy Vary is a magical and fairytale-like place.Negatives
stressful untrained service restaurant employees. Restaurant management could do more for the young, overwhelmed, stressed-out servers in the restaurant, for example: (more training, at least that the cutlery and plates are cleaned up correctly..etc..)Answer from Hotel Georgy House
Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie bei uns mit dem Hotel zufrieden waren. Wir entschuldigen uns für die Probleme im Restaurant und für etwaige Probleme mit unseren Mitarbeitern. Wir werden alles untersuchen und daran arbeiten, diese Mängel zu beseitigen. Wir glauben, dass Sie bei Ihrem nächsten Aufenthalt mit der Arbeit unseres Mitarbeiterns zufrieden sein werden. Wir freuen uns sehr auf Ihren nächsten Aufenthalt im Hotel Georgy House !
Positives
I am very pleased with my stay at Georgy house. Great location and treatment. We mastered their labyrinths very quickly. Thanks to all. Special thanks to Alexey, who drove us from the airport. He was a guide, driver and porter. Wait for us next year. And we will definitely go through Sanatoriums. Great companyAnswer from Hotel Georgy House
Добрый день, большое спасибо за ваш отзыв. Мы очень ради, что Вам у нас понравилось. Приглашаем Вас снова на санаторное лечение в отель «GEORGY HOUSE»!
Negatives
I would like the shuttle to take you directly to the terminal (as is done everywhere), and not 200 meters from it.Answer from Hotel Georgy House
Добрый день,большое спасибо за ваш отзыв. Обязательно учтем Ваши пожелания!
Positives
Good afternoon Thanks to your entire team!! for our wonderful vacation, for the room, for the transfer, for the excursion to Prague, everything is perfectly organized and convenient for everyone! We will definitely go, through your company, to the Bristol Group sanatorium!! , and only here!! : excellent cuisine, wonderful comfortable rooms, a large selection of procedures, treatment and everything you need at a very high level!! Good luck to you in your work!!! And the Bristol sanatorium))Negatives
No!Answer from Hotel Georgy House
Добрый день, позвольте поблагодарить Вас за отзыв. Мы ждем вашего следующего визита.
Positives
Good afternoon everyone, I’ll say right away that this is my first time at the sanatorium, so I have nothing to compare with. I would like to express my gratitude to the company Sanatoriums.com, everything was clear and smooth, the transfer was ordered there and back, everything was on time and without any hiccups. Thank you. About the sanatorium: The very first thing is the location, all the springs are nearby, I think it is one of the best. 1. Check-in: quickly, clearly. Umbrellas, books (by the way, a good selection, for every taste), thermoses, bicycles, everything can be taken at the reception (deposit 200 CZK). The room is large, we lived in room 8209, it seems to me the best location (my personal opinion). All is clear. There is an ironing room. It is very convenient that you can regulate the temperature in the room yourself using the radiator. 2. Food: everything is very tasty. Every week there is a different range of dishes. After lunch and dinner, there was no desire to eat somewhere. 3. Swimming pool: this year it was very warm (many said that in previous years it was very cold). Everything is very clean, the staff is very friendly. And the main thing is treatment, everything is clear and on time. The girls during the procedures do everything according to the doctor’s instructions, everyone is friendly. Of course, I had a massage in the Livia building, the massage therapist is a girl named Aretha (if I’m not mistaken), she’s the only one there, it’s much better than in the Bristol building. My husband had a massage in the Bristol building, the last three times he was given massage by the massage therapist Andre (sort of) and he was delighted, compared to how they did it before him. Therefore, massage depends on your luck. In general, a good sanatorium, we will try to come back again.Negatives
Pillows are something, it’s not possible to sleep on them at all. The tests feel like they are being done for show. Everyone has almost the same results (they even compared them). The neighbors had results at home, they had bad liver readings, but everything is fine here. The doctor’s examination was superficial, we had Dr. Klavdiya Morozova, she didn’t even listen or examine me. The procedures I named are the same ones I prescribed. Naturally, we weren’t going for treatment, but to maintain our health, but still. My husband’s blood pressure rose from the established water norm and swelling appeared, especially in the evening, although the doctor was told about his blood pressure that he was taking blood pressure pills on an ongoing basis. I had to use the Internet and adjust the quantity ourselves, reduced it a little and everything fell into place. There is no doctor on site, communication by phone, which is not very convenient.Answer from Hotel Georgy House
Добрый день, большое спасибо за ваш отзыв, мы рассмотрим ваши комментарии. Всегда рады видеть Вас в нашем комплексе «BRISTOL GROUP».
Positives
Great job Comana sanatoriums. com! Everything is clear and on time!Negatives
Poor sound insulation, you can hear people talking in the next room. Dr. Wurm is more of an administrator than a doctor. The examination is superficial, there is no treatment. The prices for tests are simply fabulous (for two people with my husband it cost $6,000!!!) This was the last visit to Karlovy Vary!Answer from Hotel Georgy House
Тоже спасибо за Ваши претензии, мы их рассмотрим.
Negatives
Review of the trip and stay at the hotel under an agreement with „sanatoriums.com online booking“ According to the agreement with sanatoriums.com online booking, my wife and I were in the Bristol sanatorium in Karlovy Vary from 12/22/2019 to 01/04/2020. The price of the trip included accommodation, three meals a day, procedures, as well as an excursion to Prague and New Year's dinner with a program. Trips to Prague were not carried out on weekends, when there were no procedures, but only on Thursdays, at the time when procedures were scheduled for us, so we could not take advantage of the excursion. Payment for the uncarried excursion was not returned to us. The start of the New Year's dinner was scheduled for 19:00. From that time on, the hall began to fill with visitors, who were offered a glass of wine. From 19:00 to 21:00 no food was offered. The quality of the wine that was poured from the decanter raised questions among us and among our table neighbors. Together we asked the waiter and then the manager to show the bottle from which the wine was poured into the decanter. But, despite our numerous requests, the bottle was never presented. After much arguing, the manager brought a bottle of higher quality wine to one of the people sitting at the table as compensation for his inconvenience. My wife and I's inconveniences remained uncompensated. Further, during the service, the waiter broke a bottle of beer next to our table. The cleaning lady came and washed the floor, after which the smell of chlorine appeared so strong that it caused pain in the eyes of those sitting at the tables and indignation at what was happening. This event completely ruined New Year's Eve, and my wife and I, without waiting for it to end, returned to our room hungry and upset. The given example of service clearly does not correspond to the level of a four-star hotel. The cost of the transfer was not included in the total cost of the trip and was paid additionally by us. The transfer was carried out by the company “Janzen Reise-Service” under an agreement with “sanatoriums.com online booking”. After leaving Karlovy Vary, the bus with six passengers was supposed to pick up two more. There were none at the hotel. All attempts by the driver to call them on their mobile phone were unsuccessful, so the bus passengers demanded to continue the journey according to the route, but the driver refused to do this, citing his superiors. On the phone offered to me by the driver, a certain Svetlana Gefyuk from the management of the company introduced herself, who stated that the bus would not leave until it was completely full. Only after an hour and a half of searching, the driver found out that the two passengers did not live at the hotel, and the bus finally set off. It remains to add that before this, the duration of the trip was estimated by the employees of the Janzen Reise-Service company to be no more than seven hours, but due to poor organization of the route, the entire journey from Karlovy Vary to Dortmund took twelve painful hours from 9:10 to 21:00. We advise everyone to take into account the above negative facts when concluding an agreement with Janzen Reise-Service.Positives
For the first time we rested and underwent treatment in Karlovy Vary. I was left with a very good impression both about the resort itself and specifically about the sanatorium. We lived in Bristol George House. Although this is not a Palace, the rooms are very large and very comfortable. There is a balcony (although the view is not very good - into the courtyard and onto the roof), but this did not bother us at all. The weather did not suggest spending time on the balcony. The bed is comfortable, wide, linen was changed every 3-4 days. Whitest. The towels are clean and soft. The bathroom was cleaned daily. As for the procedures, Ghana laid them out for us so conveniently that we all had time to drink some water, take a walk, and be on time for the procedures. After lunch we were mostly free. And you can go for a walk in the evening. Beautiful, festive, illumination everywhere. I would advise everyone to choose these Bristol Group hotels. On a hill, in your park. All the colonnades with springs are close. It is very comfortable. Unfortunately, the Garden Colonnade was under restoration. But it’s clear that everything requires repair and improvement. And so, it is the closest to the hotel - 5 minutes and there. Water from the springs was very beneficial. And I liked all the procedures too. Thank you very much to the staff. Especially for the treatment nurses from the office of carbon dioxide dry baths and profango with paraffin. Wonderful food. There is a choice. This is important when you have to diet. Everything is delicious, everything is attractive. Our waiter Dasha was very nice and correct. Thanks her. I enjoyed the excursion to Prague. Even the road did not tire me. We then went on our own. Prague is a magnificent city. Conveniently, you can move through closed corridors to procedures and to the restaurant. Both useful and warm in winter. Everything is done with taste, consistent colors, pleasing to the eye.Negatives
I would say the pool is a small fly in the ointment. I was surprised that there were no hats, no certificates. I didn't find it hygienic in terms of sanitation. And also - terrible pillows. I advise people with problems with osteochondrosis in the cervical spine to remember this. May have problems. But overall, I think that given the opportunity, I would choose Bristol again.Answer from Hotel Georgy House
Добрый день, большое спасибо за ваш отзыв. В настоящее время использование шапок для бассейнов не обязательно, это зависит от каждого человека. Всегда рады видеть Вас в нашем комплексе «BRISTOL GROUP».