references
Positives
Convenient location, opposite the main colonnade. Good internet.Negatives
The food is very monotonous. Very little choice. Three meals a day were included, but we had to go to the restaurant.
Answer from Spa-Hotel Aqua Marina
Dear Mrs. Merkulova, thank you for taking the time to leave your review about our hotel. We are pleased that you appreciated our strengths. We will try to improve the level of our services. Best regards, hotel manager Olga Artohina
Positives
Very nice hotel, location is great! We were happy with everything. We would love to come back. The staff is super nice 👍 and accommodating.Answer from Spa-Hotel Aqua Marina
Dear Mr. Beck, We are very pleased that you enjoyed your stay in our hotel. For us, this is a confirmation that we are on the right track. We look forward to seeing you again within the walls of our hotel. Best regards, Hotel Manager Olga Artohina
Negatives
Sauna is only open from 4pm to 8pm. Too short.Answer from Spa-Hotel Aqua Marina
Dear Mr. Gerbershagen, Thank you for your feedback about your stay in our hotel. Yes, you are right, the saunas are open from 4:00 p.m. to 8:00 p.m. However, please note that they work every day, seven days a week. Best regards, Hotel Manager Olga Artohina
Positives
Very qualified and friendly staff, delicious and balanced food, convenient schedule of procedures, everything for a relaxing holiday, I will recommend it to my friends, and if possible, I will come again with my family.Answer from Spa-Hotel Aqua Marina
Dear Mr. Javorovski, thank you for such nice words addressed to our hotel. We are glad that we were able to provide your family with a comfortable stay. We look forward to seeing you again. Sincerely, hotel manager Olga Artohina.
Positives
A small, cozy hotel, more of a family atmosphere, very nice, friendly staff.Answer from Spa-Hotel Aqua Marina
Good afternoon, Mr. Günther, Thank you for the pleasant review of our hotel. We would be very happy if you visit us again. Kind regards, Hotel Manager Olga Artohina
Positives
I liked everything very much.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Witcke, Thank you for taking the time to leave a review of our work. We are very glad that you were satisfied and look forward to welcoming you again. Sincerely, hotel manager Olga Artohina.
Positives
Very nice staff, good central location of the hotel, modern spa area. We are very satisfied and would like to come back several times.Answer from Spa-Hotel Aqua Marina
Madam, Satin, Thank you for this nice review. We are very happy that you appreciated all of our strengths. We definitely hope to see you again within the walls of our hotel. Kind regards, Hotel Manager Olga Artohina
Positives
Very nice reception staffAnswer from Spa-Hotel Aqua Marina
Dear Ms. Stumpf, Thank you for this nice review. We are very happy that you appreciated the efforts of our employees. Kind regards, Hotel Manager Olga Artohina
Positives
We have just returned from the Aqua Marina Hotel and want to share our impressions. The location is excellent, the colonnades are within walking distance on flat terrain, very convenient for walking and drinking water. The food is of high quality, throughout our stay there was a varied menu, very well prepared and quite large portions. The administration and all the staff seemed very friendly and helpful. We did not find any disadvantages, only positive impressions and great gratitude. We will definitely return to this hotel. We were satisfied with everything and the room and food were SUPER, Thank you for everything.Positives
My wife and I are very grateful for our 10 days of relaxation at the AQUA MARINA hotel. Everything was very good, all the procedures were very good, the food was like homemade, the rooms were gorgeous, the staff was SUPER. Thank you for the rest. We will come to this hotel again next year. Thank you for everything.Positives
The hotel is small and cozy, there are no queues anywhere, the staff is friendly. The food isn't a big choice, but it's enough for a hearty meal. There is a swimming pool, sauna, steam room.Answer from Spa-Hotel Aqua Marina
Dear Mrs Schaatschneider, Thank you for such a pleasant review of our hotel. We are grateful that you appreciated your stay with us. We hope to meet you again within the walls of our hotel. Sincerely, hotel manager Olga Artohina.
Positives
Thank you very much for the rest and treatment. Very attentive staff, medical workers are professionals in their field.Answer from Spa-Hotel Aqua Marina
Dear Mrs. DUKA, Thank you for such nice words addressed to our staff and the hotel as a whole. We are very glad that you appreciated us. We look forward to meeting you again. Sincerely, hotel manager Olga Artohina.
Positives
The Hotel Aqua Marina has a very good location, but is more of a 3 star. The staff is very friendly and helpful. The treatments were good. I would like to thank the medical staff for their professional work. I would especially like to praise the sister Romana for the perfect massage.Answer from Spa-Hotel Aqua Marina
Have a nice afternoon Madame Lorenz, We are very pleased that you took the time to leave a review of your stay at our hotel. We are pleased that you appreciated the quality of our medical services. And we also hope that on your next visit we can show you that the hotel is really 4* worthy. Kind regards, Hotel Manager Olga Artohina
Negatives
Dinner wasn't enough.Answer from Spa-Hotel Aqua Marina
Have a nice afternoon Madame Schuppe, Thank you for taking the time to leave a review about our hotel. We will definitely take your comment into account, but at the hotel dinner consists of a salad buffet, a cold starter, a main course and a dessert. Kind regards, Hotel Manager Olga Artohina
Positives
Everything was fine, the staff was friendly, the procedures were excellent, the breakfast was super, the dinner was delicious, but not enough, I wanted more. The location of the hotel is excellent, next to the colonnade.Negatives
No blood test, no acupunctureAnswer from Spa-Hotel Aqua Marina
Dear Mrs. Brigan, thank you for your assessment of our hotel. We are very pleased that you appreciated the location of the hotel, the food and the medical procedures that we provide as part of your treatment at our hotel. We would like to draw your attention to the fact that our hotel also performs acupuncture and blood tests, but only as prescribed by a doctor. Thank you for your visit and we hope to see you again within the walls of our hotel. Best regards, hotel manager Olga Artohina
Negatives
The hotel is located relatively conveniently, but there is no parking space, the nearest parking costs 25 € per day. The hotel advertises housing and communal services diseases with special diets and vegetarian cuisine, this is long outdated information... The kitchen staff is not able to prepare the appropriate dishes even after repeated calls. Room and bathroom cleaning leaves much to be desired. Very noisy due to renovation work throughout the week , even in the evening!!!Answer from Spa-Hotel Aqua Marina
Dear Mrs. Pashayeva, thank you for taking the time to write a review about the work of our hotel. We would like to draw your attention to the fact that the hotel is located in the very center of the city, on a pedestrian zone, which, as you understand, initially prevents the possibility of parking directly at the hotel. Regarding treatment, if you have a confirmed diagnosis of any housing and communal services disease, in this case, during the examination, the doctor prescribes a diet for you, and our cooks will certainly follow it for you. In other cases, our restaurant does not position itself as a restaurant with an a la carte menu; for dinner we provide a choice of main dish from three possible options. And we are always happy to accommodate guests by replacing some products, which is what we have done for you more than once. Thank you and wish you all the best! Best regards, hotel manager Olga Artohina.
Positives
Every man to his own taste. Everything was more than wonderful for my wife and me!Answer from Spa-Hotel Aqua Marina
Dear Mr. Klemmer, thank you for your kind words about our hotel. This is a sign for us that we are moving in the right direction. Best regards, hotel manager Olga Artohina.
Positives
11 days of vacation flew by unnoticed. Everything was great. Nice room. Delicious food. Attentive staff. Thank you all very much, especially thanks to Anastasia (she met us and saw us off).Negatives
No kettle in the room.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Irina Norinski, thank you for such nice words. We are very glad that you were satisfied with your holiday. And we hope to see you again within the walls of our hotel. Best regards, hotel manager Olga Artohina
Positives
Everything was very good, very attentive staff, delicious food, the location of the hotel is also very good, a couple of minutes walk from all sources. Thank you all very much.Answer from Spa-Hotel Aqua Marina
Dear Mrs. Nejgum, thank you for such nice words. Our staff tries very hard to set up the work so that guests feel comfortable. Thank you for noting this. And we look forward to meeting you again within the walls of our hotel. Sincerely, hotel manager Olga Artohina.
Positives
We have been to Karlsbad several times and the location is great. Clean hotel right in the center Friendly staff. It's all okNegatives
They didn't warn us that there was no parking. The hotel only has 9 parking spaces. The opening hours of the sauna coincide with dinner. I would like the sauna to work during the day. Everything is too compact. It would be better if they removed a few rooms and expanded the shower area in the pool. Only 2 beds in the pool.Answer from Spa-Hotel Aqua Marina
Dear Mr. Dilmann, Thank you for your opinion! We are very pleased that you appreciated the work of our employees and the location of the hotel. Parking spaces are available at our hotel for an additional charge in a covered garage and near the hotel in an open space. Thank you for your opinion and we hope to see you again within the walls of our hotel. Kind regards, Hotel Manager Olga Artohina
Positives
Firstly, the most important thing about the sanatorium is its location, directly opposite the colonnade, where the most popular springs of the resort are located. Secondly, the size of the hotel also plays a significant role; its compactness is very convenient, so you don’t have to wander around looking for anything. Thirdly, good staff, incredibly smiling and kind nurses, waiter/maid Elena, hardworking and friendly, as well as administrator Anastasia, very responsive and energetic. The food is modest but tasty. Special thanks to the chefs for their ability to cook delicious fish, especially white fish, which not everyone can do.Negatives
The breakfasts were a little lacking in variety and there was a smell of sewage coming from the drain in the shower.Answer from Spa-Hotel Aqua Marina
Good afternoon, Mrs. Burdelna. Thank you for your feedback. We are very pleased that you appreciated all the advantages of our hotel. All comments. that you indicated, we will definitely take into account and try to eliminate them. We hope to see you again within the walls of our hotel. Sincerely, hotel manager Olga Artohina.
Positives
I liked everything, easy accessibility, good room, friendly and helpful staff.Answer from Spa-Hotel Aqua Marina
Good afternoon, Mr. Karpovic. Thank you for such a pleasant and positive review of our work. For us, this means that we are moving in the right direction. We thank you and hope to see you again within the walls of our hotel. Best regards, hotel manager Olga Artohina.
Positives
Mood.Negatives
The hotel management is very weak. Room 33 where I was initially placed does not correspond to a Lux room. The walls are dirty, bedding and bath items are in poor condition, there are no hygiene products in the bathroom. Many services should have been requested, but they were absent, the staff referred to the low occupancy of the hotel. The kitchen is rather weak, to say the least.Answer from Spa-Hotel Aqua Marina
Good afternoon, dear Natalya! Thank you for noting the convenient location of the hotel and we are proud to say that our hotel is located in a convenient location, in the very center. We are sorry that you had an unpleasant impression of our work. We will look into everything in detail, try to correct your opinion about us and take measures to ensure that the rest of our guests is as comfortable as possible. Sincerely, hotel manager Olga Artohina.