references
Negatives
The number of procedures has decreased, before daily monitoring of blood pressure and the well-being of guests, we were not warned in advance that the pool would be closed for repairs, leisure activities on the hotel premises are minimal, bowling and billiards do not work at all, although they are advertised. General changes have taken place for the worse.
Positives
The stay at the sanatorium left only positive emotions. I really liked the hotel staff, from the reception desk, the restaurant and ending with the cleaning of the rooms. All employees are polite and responsive. Check-in was very fast, the rooms were cleaned every day, the food was varied. Special thanks to the chef for his magnificent desserts. The medical department worked without interruptions, the schedule was very convenient. The staff were also extremely polite and nice. I liked the presence of a spa in the hotel with baths and a swimming pool, which was open until 21 o'clock and on cold winter evenings it was pleasant to spend time there. I also want to thank the Sanatorium company, whose services I have been using for many years, for the timely transfer and gift in the form of an excursion to Prague. I recommend the hotel 100% and the Sanatorium Company.Negatives
NoAnswer from Hotel Kralovska Vila
Thank you for your review and stay at our hotel. We look forward to meeting you again!
Positives
Excellent staff in the hospital - the girls are simply sincere and very friendly... a very good medical facility... in the restaurant the girls are the same - everything is in its place, friendly and very pleasant... despite the fact that the menu in the restaurant leaves much to be desired... since who has gone here before - I understand what I mean...Negatives
Firstly, I am writing not to pour out some kind of negativity... but so that my review becomes useful for someone... since I, as a traveler, always re-read all the reviews and understand all the risks of staying in some place... so... We have been using your site for 7 years now - there were no problems before... we visited this sanatorium 4 times... Then we changed sanatoriums and decided to return to Kralovska Villa, since the medical facilities here in Karlovy Vary are decent... we understood that after Covid many services were removed from the price list... but... I'll start with arrival.... on your website there is no pre-booking of a place for a car in the sanatorium and before, in principle, there was no problem with parking... we were on vacation from October 22 to November 4, having driven more than 1500 km and arriving at the sanatorium, we pull into the parking lot and a security guard meets us and says - you didn’t reserve a parking space and park your car wherever you want…. Next, we decided to come to the reception and talk about how we booked a hotel and there was no way to book parking on the website - to which they answered us at the reception - if you don’t like something, you can go wherever you want and cancel the reservation 😞... Nobody doesn’t say that we came for two weeks to rehabilitate ourselves at least a little from the war, from sirens and missiles in Ukraine, and in general such an attitude towards clients... we’re just shocked... but ok.... The war forced us to do a very serious reassessment of values and we decided to accept any situation... and enjoy everything... we decided to stay after all... we settled... the room we booked was all ok... As for the treatment... - earlier, upon arrival, there was a meeting with the doctor and it was possible choose procedures from the price list that were included in the treatment... now upon arrival we were simply handed a schedule of our procedures with names, without agreeing on whether something was suitable for you or not... in order to get some procedures for an additional fee, no matter baths or something else, you need to get to to the doctor for 50 euros... As for food - whoever was here before... understands that now food is simply divided by three... we understand that there is a crisis... this is all clear... but... vinaigrette for dinner... we didn’t finish it.... The next day for lunch - the same salad... For the management, this is of course savings... but guys, we don’t go on vacation for 100 euros... you can somehow save money - but from a different perspective... they give you sausages... no mustard... no ketchup... we save - well, not so much anymore... I won’t list everything... At least the staff in the restaurant are great - they smooth out all these moments... As for the room cleaning - there is none at all 👎... in two weeks, not once have the tiles on the floor in the room been washed... I wanted to take a mop and wash everything... about the carpeting - I I’m generally silent... in general, guys, the crisis in the hotel is complete... the hotel won’t last long... we understand that the hotel has taken the direction - just on vacationers who come to drink beer on the weekend and take a walk, but no more... and if you came for treatment for a longer period deadline - you must be prepared for all the disadvantages that are encountered now after the new policy of the country sanatorium... Therefore, weigh everything for... relaxing in this place... but we definitely won’t come back here again... until the policy is changed... Another moment from our stay - one day in the evening - the siren went off in the hotel 🚨 and they said it in Czech!!! everyone go out of the sanatorium onto the street... having collected all their things... it’s 22.00 in the evening - when all the people were already resting... we, who lived through two years of hostilities, got ready, went out and didn’t understand what happened... we come to the reception - the staff answers - there’s nothing wrong with them the fire alarm went off and they simply turned it off... without warning the elderly people who were relaxing in the hotel... and who all went outside not understanding what was going on... no one even apologized to the people... I just have a request to your site - go through all the sanatoriums and make a new release for everyone - since after Covid, a lot has changed in all sanatoriums... and therefore those who use your site should understand that in many sanatoriums it’s no longer the same as before... Thank you for the rest - at least you got some sleep 🙏🙏🙏 maybe ours for someone the review will be useful!!! So enjoy life, take care of yourself and your loved ones, and I wish more love and kindness to people!!!Positives
We would be happy to come back to this hotel. Were happy with everything.Answer from Hotel Kralovska Vila
Sehr geehrte Frau Katharina, wir danken Ihnen herzlich für Ihre Bewertung und nette Worte. Wir wünschen Ihnen gute Gesundheit und freuen uns, Sie wieder begrüßen zu dürfen. Mit freundlichen Grüssen Sales Manager, Bristol Group
Negatives
Visit to the doctor 50 Euro.Answer from Hotel Kralovska Vila
Добрый день, благодарим за Вашу оценку. У Вас был забронирован релаксационный пакет Simple Spa, который включает в себя 10 фиксированных релаксационных процедур на человека за неделю и не включает в себя осмотр у врача что также было указанно в подтверждении Вашей резервации. Соответсветнно, за дополнительные опционные услуги, как осмотр у врача, взимается адекватная доплата. В случае вопросов, наши администраторы в рецепции отвечают на возникающие вопросы. Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Royal
Positives
Location, serviceNegatives
The food quality was inconsistent, very good or mediocre at times.Answer from Hotel Kralovska Vila
Hello, thank you for your review and feedback. We are glad that you were satisfied with our services during your stay in Karlovy Vary. We would like to inform you that our staff is opened to discuss any suggestions for improvement of our restaurant offer. Please, contact our colleagues directly next time, they will be glad to help you and discuss. We wish you and your beloved ones a strong health and we look forward to see you again! With best regards Sales Manager, Bristol Royal
Positives
It was a very nice and relaxing vacation. Very friendly and attentive staff. Great location of the hotelAnswer from Hotel Kralovska Vila
Liebe Irina, wir danken Ihnen herzlich für Ihre Bewertung und nette Worte. Wir wünschen Ihnen gute Gesundheit und freuen uns, Sie wieder begrüßen zu dürfen. Mit freundlichen Grüssen Sales Manager, Bristol Group
Positives
Everything was very nice. Food and treatment were good. I'll be back.Answer from Hotel Kralovska Vila
Sehr geehrte Frau Natalia, vielen Dank für Ihre nette Bewertung - es freut uns sehr, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir wünschen Ihnen gute Gesundheit und freuen uns auf Ihren nächsten Besuch im Bristol Royal Komplex! Mit freundlichen Grüssen Sales Manager, Bristol Group
Positives
Good planning and logistic for SPA procedures! Top! SPA personeel were very nice professional and friendly! Top!Negatives
Planning and informing the guests about the planning of the restaurant in the hotel was bad. For example, information about the postponement of breakfast to a later time on January 1st was announced on January 1st. Such things should be communicated to guests in advance, and not on the day of the incident.Answer from Hotel Kralovska Vila
Dear Sabina, thank you kindly for your review. We will forward your compliment to our spa department, glad that you enjoyed the procedures! We are sorry that we haven't informed you about the changes of breakfast on the January 1st on time - unfortunately, these were happened due technical reasons on the very last moment, over and above the standard plans. We will definitely work on this matter and we believe that we will be better prepared for the next time. We wish you and your beloved ones strong health and all the best in 2023! With best regards Sales Manager, Bristol Group
Positives
Very good location of the resort. Almost in the forest and not far from the colonnade and central walking routes. Friendly staff. Relaxing treatments at a good level and at a clearly designated time. The transfer is beyond praise!Negatives
The package includes only relaxing procedures, therapeutic ones only after the recommendation of a doctor (for an additional fee). There are no exclusive procedures declared in the sanatorium's prospectus (for example, underwater spinal traction). Quite meager food, although sufficient.Answer from Hotel Kralovska Vila
Уважаемая Светлана, благодарим за Ваш отзыв. Как мы пишем в ответах ниже, Вы можете заказать пакет процедур Simple Spa с релаксационными процедурами, который не включает осмотр у врача, или лечебный пакет. Описание пакетов мы актуализировали. Вытяжение позвоночника - серьезная процедура, для которой требуются особые условия и специалист высокой квалификации, имеющий проверенный опыт непосредственно в этой процедуре. В данный момент мы не планируем возвращать эту процедуру в предложение нашего спа. Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Group
Positives
everything was great, very very satisfied with everything, it was a great vacation!!!!!!!! Great location, great room facilities, very friendly staff!!!!Answer from Hotel Kralovska Vila
Liebe Frau Olga, vielen Dank für Ihre Bewertung. Das freut uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren und freuen uns auf Ihren nächsten Besuch. Wir wünschen Ihnen gute Gesundheit! Mit freundlichen Grüssen Sales Manager, Bristol Group
Positives
Great staff - everyone gave their bestNegatives
Minimalist food, no medical applications. There was no warning from the sanatorium company about changed servicesNegatives
There is no treatment. The procedures that are paid for are only Relaxation and not treatment at all. Paid dinners are generally worthless - ugly food. Instead of the Kralovskaya villa we were placed in another hotel. I paid for New Year's dinner separately! And no free excursion to Prague. I do not intend to use your site in the future. It is more profitable and better to pay on the spot and for real treatment procedures and what you need. Accordingly, there was no trace of any doctor’s appointment. Just one negative!Positives
I love Karlovy Vary! I have been going there for 20 years and to one sanatorium (Bristol group). This visit was shocking! The atmosphere, architecture of the city and healing water remained unchanged and beautiful!Negatives
Now the sanatorium has switched to spa services, eliminating treatment, doctors’ appointments, and testing. The food is disgusting!!! Breakfast is a very meager buffet, dinner is processed meat (there are no fish dishes or vegetables at all) and the only side dish every day is: boiled potatoes, white rice or dumplings). Horror!! Such food corresponds to 2 stars. hotel.Positives
No positive reviews!Negatives
Dear Sir or Madam, We would like to submit complaints to you here! The accommodation was very bad from A to Z! We have never experienced such bad service. The rooms were not made from the first day until the end! No staff! The procedures mentioned on the website for this hotel are also not available. You simply get any procedures without consultation and they are reduced to 20 million. The worst of all was the food! No choice, always the same Eden Day dishes and not freshly made, everything from yesterday, no salads with the claim that in the Czech Republic they don't eat salad! You can't eat the evening meal at all and we did that too. You just hear complaints from customers everywhere and the staff just laughs and says that they can't do anything. That was worst vacation! We also receive complaints from the hotel manager and on the Internet!Answer from Hotel Kralovska Vila
Guten Tag Baranova Anzhela. Vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben, dies ist uns sehr wichtig und wir bedauern aufrichtig, dass wir Ihre Erwartungen nicht erfüllen konnten. Wir haben die Kontrolle über alle Ihre Kommentare übernommen. Mit freundlichen Grüßen, Verwaltung des BristolGroup Hotels.
Positives
The location of the hotel is great, you can be in the city center within a few minutes. The rooms were clean and the facilities were also OK. Sauna and pool were included in the price and were also OK. The treatments we did were all good, we would book them again at any time.Negatives
There was supposed to be a minibar, but there was only an empty fridge and no instructions on how to refill it. If someone doesn't come with their own car, then you have problems just getting a bottle of water. When you asked in the sauna, you were told you would get a cup and you could get water from the tap in the toilet. Something like that shouldn't happen in a 4* hotel. There was a cosmetic mirror in the room, unfortunately it is at such a height that no normal person can use it. The taste of the food was okay. There was far too much sauce for our taste, everything was just swimming in it. There was more sauce than food on the plate. The choice of food was, well, someone who doesn't eat meat would have problems with that. For dinner there were no fresh vegetables at all, no salad on the menu, no salad bar. The drinks on the menu had either already run out or were no longer offered at all. On no evening did we (4 people arrived) all get what we ordered. There were also deficiencies at breakfast that shouldn't be in a 4* hotel. To get a coffee we sometimes had to queue for up to 15 minutes at a time. Some things were already gone by half past eight and were no longer refilled. And now the parking situation. When booking there is no indication that the parking spaces are only available on a first-come, first-served basis. Of course there weren't any and we had to use a parking garage in the city that was twice as expensive, about a 10-minute walk away and with one non-functioning ticket machines.Positives
Beautiful city, nature, air, healthy mineral water. Convenient location of the hotel.Negatives
In the "Royal Villa" building the Internet does not work constantly, and the TV often does not work. We were placed in room No. 3102 on the first floor with a view of the roof. At first it was scary, I was afraid to open the window, because... It's easy to climb out of the window from the roof. Restaurant service and food are worse than they were in 2018.Answer from Hotel Kralovska Vila
Добрый день, позвольте поблагодарить Вас за отзыв. Мы очень рады, что Вам у нас понравилось. Прежде всего очень извиняемся за проблемы с интернетом. Это была техническая причина и уже была исправлена. Сейчас интернет работает без проблем. Ваше комментарии к обслуживанию в ресторане передам на Отдел питания. Мы с нетерпением ждем Вашего следующего визита в отель «Královská vila»!
Positives
Everything greatNegatives
dirty. old. Carpet in room 3510Answer from Hotel Kralovska Vila
Guten Tag, ich danke Ihnen für Ihr Feedback. Wir freuen uns sehr, dass Sie unseren Aufenthalt genossen haben.Wir werden den genannten Teppich überprüfen. Wir freuen uns sehr, Sie wieder in unserem Hotel Královská vila begrüßen zu dürfen.
Positives
I really liked it. I plan to return.Negatives
The only thing is that the single room has an old bed with a bad mattress.Answer from Hotel Kralovska Vila
Добрый день, большое спасибо за ваш отзыв. Мы очень рады, что Вам у нас понравилось. Прежде всего очень извиняемся за проблемы с матрасом и обьязательно проведем контроль . Будем рады видеть Вас снова в нашем отеле «KRÁLOVSKÁ VILA»!
Positives
The transfer from the airport to the hotel was excellent - fast and efficient. The staff was very friendly, there were no problems with spacing out the procedures. The service in the restaurant has improved significantly compared to the past. I really liked almost everything, the work of the hotel management is excellent.Negatives
Breakfasts are a little monotonous if you follow a diet. There are no more minuses.)Answer from Hotel Kralovska Vila
Добрый день, большое спасибо за ваш отзыв. Мы очень рады, что Вам у нас понравилось. Приглашаем Вас снова на санаторное лечение в отель «KRÁLOVSKÁ VILA»!
Positives
This is the second year we have been relaxing here, cleanliness everywhere, medical services 👏 - everything is excellent, the staff is very good))) Cleanliness of the room and cleaning - everything is excellent))) The restaurant and kitchen (food) are also good)))Negatives
A small minus - it’s time to refresh the number of rooms a little, otherwise everything is fine, as for us 💝Answer from Hotel Kralovska Vila
Добрый день ,позвольте поблагодарить Вас за отзыв и хорошие слова, это нас очень порадовало.Обязательно учтем Ваши пожелания. Мы с нетерпением ждем вашего следующего визита в отель KRALOVSKA VILA!
Positives
I liked everything, good hotel, friendly staff, excellent food.Negatives
Very often the cards from the number were demagnetized.Answer from Hotel Kralovska Vila
Добрый день, большое спасибо за ваш отзыв. Мы очень рады, что Вам у нас понравилось. Прежде всего очень извиняемся за проблемы с карточками от номера. Мы верим, что при Вашем следующем посещении будет все в порядке. С нетерпением будем ждать Вас снова!