references
Positives
Overall I enjoyed my stay at the Bristol Hotel - the rooms are in very good condition, the staff are attentive, the Made to Order dishes are excellently prepared.Negatives
The hotel is large and the transitions from some buildings are very long. There is no Russian television (even just entertainment channels - freedom of speech in a European way). I didn’t like the conversation with the chief doctor (polite, but not interested) - he gave recommendations without explanation and ended the audience.
Answer from Hotel Bristol
Good afternoon, dear Mrs. Elena Rabinovich. Thank you for your review of your stay at the Bristol Hotel. We are pleased that you overall enjoyed your stay at the Bristol Hotel. We pay great attention to the condition of the rooms, the quality of service and cooking to order, and your feedback is very important to us. Regarding the issues you raised, we take note and will try to improve our service. The provision of Russian television or entertainment channels is prohibited by the legislation of the Czech Republic and many providers have turned it off. We are very sorry that the conversation with the chief physician did not meet your expectations. We will take note of this and discuss with our staff possible improvements in their communication with guests. I hope that your next visit to us will be more pleasant and comfortable. Thank you for your feedback, it will help us make our service even better. Sincerely, Director of Bristol Group Petr Polonchak
Positives
Very good hotel complex. Nice and professional staff. The room had everything you needed. Cleaning was done every day (I didn't use it). Changing towels, taking out the trash, all no problem at all. I was only in the hotel for 6 days.Negatives
It is a large complex with 6 buildings connected by passageways. For some people this was difficult. I personally had no problems at all. I knew from the start that it was like that. I don't see it as a negative either... Maybe for older people, it's all a matter of attitude. I only wrote this to help others so that this aspect is taken into account when choosing a hotel. I liked everything about the hotel. We stayed in Bristol.Answer from Hotel Bristol
Good day, dear Mrs. Ellert. Thank you for sharing your impressions of our hotel. The transition system allows us to offer you various services in one place. These include restaurants, bars, a bowling alley, a beauty center, a gastroenterology center, as well as balneological treatments and convenient access to the springs and colonnades of Karlovy Vary from Sadovaya Street. I hope your next vacation will be just as pleasant. We will do our best to make this possible. Best regards, Director of the Bristol Group Petr Polonchak.
Positives
We want to go for 2 weeks in October.Answer from Hotel Bristol
Good afternoon, dear Mrs. Kuzmenko, thank you for your high assessment of our work. October is the ideal time to visit Karlovy Vary. The weather will still be warm and sunny, and you will be able to enjoy walks through beautiful parks and gardens while taking a drinking cure from mineral water springs, and the palette of autumn colors in Karlovy Vary will leave an unforgettable impression. There is a particularly beautiful view of the city of Karlovy Vary from the English park of our Bristol Royal complex as well as the rooms of the Bristol Palace Hotel. I recommend booking a room with a balcony and a view of the city in advance. We will be happy to help you do this. With best wishes, Director of Bristol Group Petr Polonchak.
Positives
Everything is fine! Come!Answer from Hotel Bristol
Dear Mrs Brown, We thank you for your feedback and are glad that your stay at our hotel was excellent. We always strive to offer our guests high quality service and comfortable living conditions. We hope that you will return to Bristol Carlsbad in the near future and once again enjoy all the delights of this amazing place. The Sanatoriums team will help you book our hotel again and we will be happy to welcome you again and make your stay as pleasant and comfortable as possible. With best regards, Director of the Bristol Group, Petr Polonchak
Positives
Not the first, and I hope not the last, in the favorite Bristol groups. To Doctor Wurm, special thanks ❤️ To be treated by such a professional is a great success.Negatives
I did not notice.Answer from Hotel Bristol
Good afternoon, dear Mrs. Moiseenko. I'm glad to hear that you are satisfied with the work of the doctor at our Bristol Royal complex! He truly deserves praise for his professional work. His approach to treatment and care for his patients make him an outstanding specialist in his field. I will be pleased to convey your gratitude to Dr. Vladimir Wurm. His work truly has a real positive impact on people's health and we are proud to have him as part of our team. If you have any questions or concerns, please don't hesitate to ask. We are always ready to help. Sincerely, Director of the Bristol Group, Petr Polonchak
Positives
A wonderful sanatorium. Thank you very much for your attention and kind attitude. The staff is very friendly. The food is very tasty. I'll definitely be back.Answer from Hotel Bristol
Good afternoon, thank you for your feedback. Come visit us more often, we will be glad to meet you again!
Positives
Beautiful territory, delicious varied food, breakfasts and dinners were excellent, lunch was unnecessary, in our opinion, it was necessary to buy 2 meals a day, we did not have time to get hungry. The staff is all polite, always trying to help. The room is clean, everything you need is there. The swimming pool, saunas and jacuzzi are also in good condition. Convenient location, you can walk in the forest nearby (climb the Diana on foot) and close to the springs. We were in Karlovy Vary for the first time, I think we will come again. All liked it. A wonderful place to relax and have a change of scenery.Negatives
The hotel is not suitable for treatment. There are very few procedures; you need to take the most extended package. In ours there were 9 procedures, all 9 were different (although I didn’t particularly notice the difference in the baths, and besides, I don’t consider them therapeutic) the procedures are carried out only on weekdays. Gas injections were given only once. I don’t know if it’s possible to receive only the procedures you are interested in, several times, we were only there for a week, we didn’t really understand it. We quickly understood the “labyrinths” in the hotel, but I think it will be more difficult for older people.Positives
The chefs cook very wellNegatives
The furniture and parquet need to be updated a bitPositives
Booking through sanatoriums is very convenient. The offers are exactly what we wanted, and the driving service is also great. From the online booking, the information, accessibility, the journey to the stay with great applications, everything worked perfectly. Our hotel was very nice, especially the location, size, swimming pool, food, everything was perfect. Thank you very much, we'll be happy to come back.Positives
Hello. Thank you very much, we liked it. A little complex with moving around the corridors, in general everything was finePositives
I am very satisfied, the staff is friendly and helpful, the rooms are perfect and clean, the location is great, treatments are more for relaxation and recovery but they helped me wonderfully, I went home fit, dinner in the evening tastes like home and varied, come again and again.Negatives
Breakfast could have been better, little choice of rolls.Positives
Many thanks to the service staff, starting from the reception, the restaurant is just SUPER, the procedures, the cleaning of the rooms. Everyone is very attentive and polite. Questions and problems are resolved quickly and without problems.Negatives
We ordered a taxi to the station at the reception. A not very polite, apparently private from the hotel, a little tired elderly driver came to pick us up in his car. The entire service immediately went downhill with a huge minus. Not to mention the fact that he then simply dropped us off with a lot of luggage, before reaching the station and despite the fact that one of us was disabled. May God grant him health and the same service to him and his family.Positives
This was our first time at the Hotel Bristol and we would love to come again! Everything was well organized, the staff is very nice and helpful. If you want to exchange therapy or an appointment, the therapists are courteous and will accommodate you. The food tasted good, there was no crowd in the restaurant, but there was a pleasant atmosphere. Overall it was a relaxing week.Positives
GutPositives
GutPositives
The food is delicious, nothing fried, a very wide variety of fruits!!! Tasty and not too sweet pastries. Gorgeous fitness room and swimming pool! Thank you!!!Negatives
I want to pay special attention to men! If you are vacationing here, the food is not for food lovers! Here everything is for a healthy diet and lunches are only soup, dessert and salads. Unfortunately, I didn’t take this into account and my husband was unhappy. For me everything is just great!Positives
Transfer from the airport Spa services at the hotel Cleanliness of the room and hotelNegatives
Transfer to the airport - please notify clients in advance to order a transfer back to the airport or include it in the hotel pricePositives
Gorgeous swimming pool.Answer from Hotel Bristol
Уважаемый Борис, благодарим за Вашу оценку и отзыв. Мы рады, что Вы остались довольны отдыхом в нашем отельном комплексе. Желаем Вам крепкого здоровья и ждем Вас снова в гости! С уважением Sales Manager, Bristol Group
Positives
Many thanks to all the hotel staff for a very warm welcome. From the first minutes upon arrival I felt care, warmth and readiness to help with everything. I am very pleased with the procedures prescribed. The nurses are always friendly, friendly, and there is a sense of professionalism. Thanks to the maid, the room is always clean, the cleaning is done on time. I visited the pool and sauna every day, I am grateful to the girls who work there. And, of course, special thanks to the restaurant staff. The cuisine is very varied, everything is tasty and there is enough of everything. Calm music lifted the mood, the waitresses were always smiling and attentive. Staying at the hotel and in Karlovy Vary brought me joy, filled me with positivity and improved my health. I will definitely recommend the Bristol Hotel to all my loved ones.Negatives
NoAnswer from Hotel Bristol
Уважаемая Вера, благодарим за Ваш отзыв и высокую оценку. Мы рады, что Вы остались довольны нашими услугами! Отдельно передадим Ваш комментарий нашему спа-персоналу, горничным и ресторану - им будет очень приятно! Желаем Вам крепкого здоровья и ждем Вас снова в гости! С уважением Sales Manager, Bristol Royal
Positives
The hotel is very advantageously located next to the colonnades, you don’t have to run far 😊. It’s very cool that the parking space is assigned to you for the entire duration of your stay. Everything is just wonderful 👍Negatives
The only downside is that it was a little cool in the fitness room and not hot in the pool either 🤪. I wish it was warmer.Answer from Hotel Bristol
Уважаемый Николай, благодарим Вас за отзыв и высокую оценку! Наш отельный комплекс, действительно очень выгодно расположен - спокойной части курортного центра, рядом и с колонадами, и лесами для пеших прогулок. Температура wellness-зоны регулируется в соответствии с санитарными нормами и правилами - передаем Ваш коментарий нашему тех. отделу для проверки. Мы желаем Вам крепкого здоровья и будем рады видеть Вас снова в нашем отельном комплексе! С уважением Sales Manager, Bristol Royal
Positives
Thanks for the vacation! I received only positive emotions! Medical treatment at the Bristol sanatorium is good! A very attentive and professional team, including medical workers, waiters, cooks, and hospitality services! The food and service in the restaurant are at a good level! Transfer from home in Germany to the sanatorium and back was organized clearly and in a timely manner. I also express my gratitude to the sanatoriums.com team for their good work. Your site is informative, fairly objective, responsible for information and helps to find the right hotel, taking into account preferences and tastes. Very grateful to everyone!!!Negatives
I don’t know if this is a negative thing, but the system of corridors and elevators in the hotel was somewhat annoying, especially the first couple of days. I myself experienced difficulties with navigation and then had to help other hotel guests get to the desired location. When I realized that I was not the only one getting confused in the labyrinths of corridors, I thought it would be good to offer guests a diagram map that would be easily understandable to anyone, indicating buildings, floor elevators and the most important locations. Yes, a map of the hotel's location was provided, but unfortunately it is not very informative. We need to work on this. This is less of a comment and more of a recommendation.Answer from Hotel Bristol
Уважаемая Ольга, очень приятно читать Ваш отзыв, благодарим Вас за такую высокую оценку! Передаю Ваши слова нашему коллективу - рецепции, ресторана и нашего спа-отдела. Самая большая мотивация для нас - это довольный гость! Мы планируем актуализировать систему навигации в нашем отельном комплексе, в данный момент она в стадии анализирования, что займет какое-то время. Мы желаем Вам и Вашим близким крепкого здоровья и будем рады приветствовать Вас снова в нашем отельном комплексе! С уважением Sales Manager, Bristol Royal
Positives
Very polite staff. The location of the hotel is excellent. Beautiful restaurant.Negatives
There is no initial consultation with a doctor, only on a paid basis (50 euros), this is the first time I have seen this. The rooms at the Bristol Hotel require renovation (there is a smell of cigarettes in the room, of course the bedding also smells of cigarettes), and in the corridor on the first floor there is the same smell.Answer from Hotel Bristol
Уважаемая Татьяна, благодарим Вас за отзыв и оценку нашего отеля. Мы рады, что Вы остались довольны отдыхом у нас! У Вас был забронирован релаксационный пакет Simple Spa, который включает в себя 10 фиксированных релаксационных процедур на человека за неделю и не включает в себя осмотр у врача, что также было указанно в подтверждении Вашей резервации. Желаем Вам крепкого здоровья и мы будем рады видеть Вас снова в нашем отельном комплексе! С уважением Sales Manager, Bristol Royal
Positives
We were generally satisfied with the hotel.Negatives
We had rooms that were noisy and the mattress needed to be replaced. Yes, and at the beginning it was difficult to remember everything because in this hotel there are several buildings and several elevators.Answer from Hotel Bristol
Sehr geehrte Svetlana, Vielen Dank für Ihre Bewertung. Wir leiten Ihren Kommentar zur Matraze zur Prüfung und Lösung an die zuständige Abteilung weiter. Einzelne Übergänge zwischen Gebäuden in unserem Komplex sind markiert. Wir wünschen Ihnen gute Gesundheit und kontaktieren Sie uns bitte, wenn Sie weitere Fragen haben. Mit freundlichen Grüssen Sales Manager, Bristol Royal
Positives
Firstly, I would like to thank your team for the excellent work in organizing the holiday and your wonderful website, which is very accessible to everyone of any age, everything is clearly and clearly stated. This is not my first time at this sanatorium, everything is familiar and there are no unsolvable problems. The food is good, varied, especially the breakfast - buffet, fruits, vegetables, all in sufficient quantities, it’s hard to complain, the waiters and administrator clearly perform their duties in the restaurant, procedures are on schedule, polite staff. I hope I will come back here and order through your site.Negatives
There is no particular negative, some procedures have been simplified a little, for some reason there was no doctor’s appointment, and some paid procedures are prescribed only by a doctor, although I previously received them in the same sanatoriumAnswer from Hotel Bristol
Уважаемая Раиса, благодарим Вас за отзыв, высокую оценку и приятные слова. Мы рады видеть, что Вы хорошо провели у нас время и отдохнули! Мы обязательно передадим Ваши комплименты коллегам. У Вас был забронирован релаксационный пакет Simple Spa, который включает в себя 10 фиксированных релаксационных процедур на человека за неделю и не включает в себя осмотр у врача, что также было указанно в подтверждении Вашей резервации. Желаем Вам крепкого здоровья и мы будем рады видеть Вас снова в нашем отельном комплексе! С уважением Sales Manager, Bristol Royal
Positives
Very good conditions in restaurantNegatives
No gymnasticsAnswer from Hotel Bristol
Sehr geehrte Natalia, vielen Dank für Ihre Bewertung. Aktivitäten wie Reha-Übungen, Wassergymnastik oder Nordic Walking werden immer entsprechend der aktuellen Gruppenzusammensetzung und Interessen ausgewählt. Einzelne Übungen können gegen Aufpreis gebucht werden. Wir wünschen Ihnen gute Gesundheit und kontaktieren Sie uns bitte, wenn Sie weitere Fragen haben. Mit freundlichen Grüssen Sales Manager, Bristol Royal
Positives
Many thanks to all the staff!!!Answer from Hotel Bristol
Уважаемый Сергей, благодарим Вас за Ваш отзыв и высокую оценку! Мы очень рады, что Вы остались довольны отдыхом в нашем отельном комплексе. Желаем Вам крепкого здоровья и ждем Вас снова в гости! С уважением Sales Manager, Bristol Royal