references
Positives
Staff very friendly. Food was great, breakfast and evening buffet, and you can choose from several options for the main course in the evening and at lunchtime. The treatments were very good, as were the inductions, so there was plenty of free time in the afternoon.Negatives
Communication in German was very poor. The bus ride, which was included in the booking, was very poor. There were German and Russian guests on the bus, but not even a hello or goodbye was said, let alone a few pieces of information in German. We were pretty helpless if at least a few Russian guests hadn't translated the essentials for us. Furthermore, we had booked with wellness and 3 days before departure we received the message that the wellness area was not available. We were promised additional treatments and a 15% refund. But unfortunately we didn't get any of that, despite asking several times.
Answer from Hotel Bristol Palace
Good day, dear Mrs. Ulrike Kästner. Thank you for your review and sharing your experience in our hotel. We value every feedback and strive to improve our service. We are very pleased that you liked our friendly staff and the excellent food, including breakfast and dinner buffets. We are also happy that you enjoyed the treatments and had time to relax. After receiving your comments about the lack of information in German, we will definitely take measures to improve this aspect of the service. Your comment about the closure of the wellness center also draws our attention. Please contact us at email: petr.poloncak@bristolgroup.cz for further discussion and clarification of the situation. Best regards, Director of Bristol Group Petr Polonchak.
Positives
Only the room was good, but the request was not fulfilled when ordering separate beds and they gave me a folding bed. I didn’t like the rest of the treatment, it was far away to drink water, they wanted to leave early, they got a big fine in the room, you could hear the children jumping on the ceiling until one in the morning, they didn’t sleep at the reception, they couldn’t help, so they left before but they took a fine very good kitchen very poor assortment equally meager every day we will not go to Bristol anymore and we will not advise others noisy in the room they were jumping on the ceiling until one in the morning the staffNegatives
Noisy running on the ceiling jumping until one in the morning the staff couldn’t do anything water to drink you have to go very far and go back up the hill the food was meager and didn’t change everything wasn’t tasty the pool is in another building and it’s not close to go to it like for treatment in the basement when wanted to leave earlier got a big fine I will never go back there and I don’t advise others it was a waste of money and timeAnswer from Hotel Bristol Palace
Good afternoon, dear Mr. Sharin. Thank you for your review and fulfilled promise to write a bad review about our hotel if we do not allow you to connect the Kartina TV device to our TV system. Unfortunately, it was not technically possible to fulfill your wish. We provide about 25 channels in different languages! Russian, Ukrainian, Czech, English and of course free, but this was not enough and you decided to leave immediately. In this case, we really charge a fine and in your case it was the price for one subsequent night.
Positives
I have already vacationed in this hotel 3 times and am always convinced that I made the right choice! Keep it up! 🤗🤗🤗Positives
We really enjoyed our stay at Bristol Palace. Very friendly and attentive staff. Delicious food, the choice is not big but it is more than enough. We would like to go there againNegatives
Nothing comes to mindPositives
The advantages include daily room cleaning, helpful staff, the presence of a swimming pool and saunas, although the Finnish one is no more than 50-60 degrees and is very small. The procedures are not bad at all, but the water in them unfortunately does not come from a source :-(Negatives
The furniture is very old and has a specific smell. The procedures are in different buildings and it takes a couple of days to study the labyrinths and how to find them) The doctor showed up and saw us only on the third day, which is why we missed the drinking regime for half of our stay. Blood and urine tests, as well as subsequent consultation on them, are paid. Despite the fact that parking for the car was reserved, there were places only on the street outside the hotel, but for an additional fee, in addition to the parking paid for the parking reservation, a place was immediately found) There was a reservation for 3 meals a day. Breakfast is the same every day. For lunch there is soup and salads, if you want meat or anything else, you have to pay. Most procedures are prescribed either during breakfast or lunch.Positives
We liked the hotel! Located in a picturesque place on the mountain. The food is good, the medical staff is very nice!Negatives
I think it will be difficult for people with limited physical activity. A system of underground corridors for moving between buildings. It was necessary to walk a lot along the underground corridors (which sometimes looked like labyrinth)Positives
We really liked the procedures staff. The girls were very friendly and good.Answer from Hotel Bristol Palace
Sehr geehrter Wladimir, wir danken Ihnen herzlich für Ihre Bewertung und nette Worte. Wir wünschen Ihnen gute Gesundheit und freuen uns, Sie wieder begrüßen zu dürfen. Mit freundlichen Grüssen Sales Manager, Bristol Group
Positives
This is the third time we have used your service and we have been very satisfied each time. When comparing our stay at the Grandhotel Pupp and Bristol Palace, I would like to mention that the treatments at the Bristol Palace are far superior to those at the Grandhotel Pupp. I can only recommend your booking service.Negatives
We weren't informed that we needed a car reservation, but we still had attentive staff who took care of everything else for us.Answer from Hotel Bristol Palace
Sehr geehrter Herr Horst, vielen Dank für Ihren wiederholten Besuch und die schöne Bewertung, die uns sehr freut. Ja, eine Parkplatzreservierung ist aufgrund der begrenzten Kapazität erforderlich. Bitte, geben Sie bei der Buchung Ihren Parkplatzwunsch an. Wir wünschen Ihnen viel Gesundheit und freuen uns auf Ihren nächsten Besuch! Mit freundlichen Grüssen Sales Manager, Bristol Royal
Positives
We stayed at this hotel for the second time. Were completely satisfied. You have everything you need in this hotel. Many thanks to the restaurant staff.Negatives
The ladies at the spa reception are the rudest ladies there are. Always in a bad mood and not helpful at all. If you want a change, you don't even have to contact them. You just get yelled at. Although the hotel reception says when you check in that if something doesn't fit, you can change it without any problems. Second time there and second time having problems changing the time. A pity. Because otherwise the hotel is of very high quality.Answer from Hotel Bristol Palace
Sehr geehrter Herr Walter, vielen Dank für Ihre Bewertung. Ihr Kommentar zum Personal an der Spa-Rezeption hat uns sehr überrascht, Beschwerden über den Kollegen liegen uns bisher nicht vor. Im Gegenteil: Unsere Gäste loben stets die Hilfsbereitschaft, das Verantwortungsbewusstsein und die Professionalität der Spa-Rezeption und des Spa-Personals im Allgemeinen. Ja, den Anwendungenplann kann nach der ersten Ausgabe oder aus schwerwiegenden Gründen z. B. Gesundheitszustand. Ansonsten ist eine zufällige Anwendungenplannsänderung mit einem Aufpreis verbunden. Wenn Sie Fragen hierzu haben, kontaktieren Sie uns bitte. Wir wünschen Ihnen viel Gesundheit! Mit freundlichen Grüssen Sales Manager, Bristol Royal
Positives
Very pleasant atmosphere.Negatives
Breakfast too small. Missing salmon, several types of cheese, whole grain bread.Answer from Hotel Bristol Palace
Sehr geehrter Herr Georg, vielen Dank für Ihre Bewertung - es freut uns, dass Sie mit unseren Leistungen zufrieden waren. Wir leiten Ihren Kommentar zum Frühstück zur Prüfung und Lösung an die zuständige Abteilung weiter. Wir wünschen Ihnen gute Gesundheit und freuen uns auf Ihren nächsten Besuch im Bristol Royal Komplex! Mit freundlichen Grüssen Sales Manager, Bristol Group
Positives
I like that they constantly take care of the flowers, lawn, and trees. It really pleases the eyes and heart when everything is neat.Answer from Hotel Bristol Palace
Добрый день, благодарим за Вашу оценку. Мы рады, что Вы остались довольны нашими услугами. Отдельно передадим Ваш комментарий нашим садовникам и тех. отделу, которые следят за нашим прекрасным парком - им будет очень приятно! Желаем Вам крепкого здоровья и ждем Вас снова в гости! С уважением Sales Manager, Bristol Royal
Positives
Very tasty food, very friendly and flexible staffNegatives
A little too far to walk for treatmentsAnswer from Hotel Bristol Palace
Guten Tag, wir danken Ihnen sehr für Ihre Bewertung. Es freut uns, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir wünschen Ihnen und Ihren Lieben viel Gesundheit und freuen uns auf Ihren nächsten Besuch! Mit freundlichen Grüßen Sales Manager, Bristol Royal
Positives
Very friendly staff and special, very tasty food. Kudos to Koch.Answer from Hotel Bristol Palace
Guten Tag, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und freuen uns auf Ihren nächsten Besuch. Wir wünschen Ihnen und Ihren Lieben viel Gesundheit! Mit freundlichen Grüßen Sales Manager, Bristol Royal
Positives
I liked everything very much, I would like to come again.....Answer from Hotel Bristol Palace
Добрый день, благодарим за Ваш отзыв и оценку - нам очень приятно. С удовольствием поприветствуем Вас снова в нашем отельном комплексе, обязательно приезжайте еще! Желаем Вам и Вашим близким крепкого здоровья! С уважением Sales Manager, Bristol Group
Positives
Thank you very much for the warm welcome. I liked everything.Answer from Hotel Bristol Palace
Добрый день, благодарим за Ваш отзыв. Мы очень рады, что Вы остались довольны отдыхом в нашем отеле - будем ждать Вас снова в гости. Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Group
Negatives
The food is very monotonous, I didn’t like itAnswer from Hotel Bristol Palace
Добрый день, благодарим за ваш отзыв и оценку наших услуг. Персонал нашего ресторана, к сожалению, не имеет информации о Ваших пожеланиях касательно разнообразия по питанию. Мы активно работаем с отзывами и пожеланиями наших гостей, поэтому будем рады, если в следующий раз Вы озвучите их персоналу нашего ресторана, чтобы мы могли решить их непосредственно в течении Вашего отдыха. Желаем Вам крепкого здоровья и ждем Вас снова в гости! С уважением Sales Manager, Bristol Group
Positives
Thanks to all the staff! Everything was very family-like)) all the whims were fulfilled 😎Negatives
There are no cons. In addition to the long confusing corridors between the hotels, but even then on the second day we figured out how and where to go.Answer from Hotel Bristol Palace
Уважаемая Мария, спасибо за Ваш отзыв и благодарность. Конечно, мы всегда работаем с запросами наших гостей! Поэтому мы рады, что Вы озвучили Ваши пожелания, мы могли удовлетворить их, а Вы остались довольны отдыхом у нас. Желаем Вам крепкого здоровья и будем ждать Вас снова с гости! С уважением Sales Manager, Bristol Group
Positives
Very friendly, dedicated staff. Good therapy offerAnswer from Hotel Bristol Palace
Sehr geehrte Frau Vogt, wir danken Ihnen herzlich für Ihre Bewertung und nette Worte. Wir wünschen Ihnen gute Gesundheit und freuen uns, Sie wieder begrüßen zu dürfen. Mit freundlichen Grüssen Sales Manager, Bristol Group
Positives
Very good hotel with a garden and nice view! The rooms are very good. The food is excellent! And the personnel is very customer oriented.Answer from Hotel Bristol Palace
Dear Elena, thank you kindly for your review and your kind words. We are happy that you enjoyed your stay and we will look forward to see you again. With best wishes Sales Manager, Bristol Group
Positives
Excellent hotel, with a very convenient location. Large room, comfortable, clean, warm, just like royal chambers. The hotel staff is friendly and welcoming. The hotel has a fairly large, beautiful area. Located within walking distance from both the colonnades and the city center, everything is nearby. This is one of those hotels where you want to return!Negatives
The hotel has a fairly large parking lot and even has a space at the gate where there are sockets for charging scooters, electric bikes and can even be used to charge an electric car. The hotel established this, but did not provide for the procedure/payment, which looks quite funny and strange. Electric cars have appeared in our lives for quite a long time, it’s time for such a large, reputable hotel to have the appropriate infrastructure for them...like, for example, the neighboring “Savoy”.Answer from Hotel Bristol Palace
Добрый день, благодарим за Ваш отзыв. Мы очень рады, что Вы остались довольны отдыхом в нашем отельном комплексе. Ваше замечание касательно зарядки для эл. автомобиля принимаем к сведению и передаем в наш тех. отдел на рассмотрение возможности установки - благодарим за предложение, действительно, достаточно много гостей приезжает на электромобиле. От всего нашего коллектива желаем Вам крепкого здоровья и будем ждать Вас снова в гости, всегда добро пожаловать! С уважением Sales Manager, Bristol Group
Positives
Very good location, good staff. Corresponds - price/qualityNegatives
Traditions in treatment and nutrition have been lost, namely, the list of medical services and all kinds of procedures and the range of buffets (breakfast) have been reduced.Positives
We, a senior couple over 60, had a very pleasant 2 week stay at the Hotel Bristol Palace in September. The royal apartment we booked with a balcony and 2 toilets exceeded all of our expectations. Thank you very much for a beautiful apartment. A special thank you also to the employees of Sanatorium.com.: for the problem-free contacts and willingness to help. We would like to recommend this portal to others.Negatives
Although the Hotel Bristol Palace is beautiful and well-kept, it has a larger number of guests due to several buildings. This could lead to a crowd at breakfast, especially on the weekend.Negatives
I have been going to the Czech Republic for treatment for twenty years, this is the first time in this hotel, because... I saw on your website that only this hotel has such a procedure as underwater spinal traction (such a boala procedure in Heviz), but unfortunately at the beginning the doctor said that this procedure was not “affordable” for me, and then admitted that this procedure is missing from the word “absolutely”,Answer from Hotel Bristol Palace
Уважаемая Ирина, благодарим за Ваш отзыв. Да, подводная вытяжка позвоночника в данный момент не проводится. Информацию об этой процедуре мы удалили из описания несколько недель назад. Надеемся, что в остальном Вы остались довольны Вашим отдыхом! Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Group
Positives
My room on the 4th floor was wonderfully located. In the dining room there is a wing that is an Israel. Guest used it daily after his dinner. So we had a nice evening concert.Negatives
Unfortunately there was only a menu for dinner and there wasn't a single veggie in the selection. Court. In the end, dinner consisted of a large loaf that had been cut into 4 parts without any sauce or garnish, let alone a side salad. When I asked the receptionist about veget. dishes, a dietitian was sent to the dining table, who didn't understand anything either. When I checked out I was supposed to pay an additional €65 for dietary advice, which I refused (I have 54kg and am healthy!) I was only interested in getting something to eat at all, but they weren't flexible or willing to do that. In the second week of my stay there was the same menu... I will therefore not visit the hotel again and will not recommend it to others. In addition, I always got the main course even though I hadn't finished the salad as a starter, as if someone was trying to dump you. I was sitting at the table with friends and repeatedly asked specifically that the main course not be brought until we had all finished the starter. There are no loungers in the park that you can rest on, as many rooms do not have a balcony. The staff should learn English and German independently.Answer from Hotel Bristol Palace
Sehr geehrte Frau Strocka-Tavlan,e s tut uns sehr leid, dass wir Ihnen in dieser Angelegenheit nicht die gebührende Aufmerksamkeit geschenkt haben. Leider gab es ein Missverständnis in der Kommunikation zwischen den Mitarbeitern und der menschliche Faktor spielte eine Rolle. Wir bitten um Entschuldigung für Missverständnisse und Unannehmlichkeiten. Der Zuschlag für Diätberatung wurde gestrichen und Sie mussten es nicht bezahlt. Wir möchten Ihnen versichern, dass wir beim nächsten Mal alle notwendigen Maßnahmen ergreifen werden, um unsere Dienstleistungen in dieser Hinsicht zu verbessern. Mit freundlichen Grüssen Sales Manager, Bristol Group
Negatives
Unfortunately, the hotel is a stretch for a three, the lack of the promised kettle in the room, a broken refrigerator, which no one replaced in a week. The hotel's strict economy on almost everything left an unpleasant aftertaste... The only good thing was the friendly staff. Best regards, NatalieAnswer from Hotel Bristol Palace
Уважаемая Натали, благодарим за Ваш отзыв и мотивацию. Будем изо всех сил работать над тем, чтобы наш отельный комплекс был настолько популярным и заполненным, чтобы мы могли себе позволись не экономить совсем. Желаем Вам крепкого здоровья! С уважением Sales Manager, Bristol Group
Negatives
Unfortunately there are no drinks in the room.Answer from Hotel Bristol Palace
Sehr geehrter Herr Waldemar, im Zusammenhang mit Covid-19 haben wir den Inhalt der Minibar aufgrund von Hygienemaßnahmen vorübergehend aus allen Zimmern entfernt. Wir hoffen, dass Sie ansonsten einen angenehmen Aufenthalt hatten und freuen uns auf ein Wiedersehen. Wir wünschen Ihnen gute Gesundheit! Mit freundlichen Grüssen Sales Manager, Bristol Group
Positives
Bristol Palace is one of the most beautiful places I have ever visited. I’ll recommend Bristol Palace to my friends as clean, comfortable, and professional place to get treatment and relax at. Thanks for being kind and professional people. I really liked staying in Bristol Palace.I can recommend Bristol Palace to my friends. My best regardsAnswer from Hotel Bristol Palace
Dear Marina, thank you kindly for your feedback. We are glad you liked you stay in Bristol Palace - a satisfied guest is our main goal. We look forward to see you or your friends in Bristol Palace again. Wish you strong health and all the best! With warm regards Sales Manager, Bristol Group
Positives
Nice hotel, nice staff, clean rooms, excellent treatmentNegatives
The food is terrible, there is a fee to see a doctor, the location of the hotel is not convenient... it’s on a mountain and the climb is quite difficult, there is an elevator, but after the elevator you also have to go up. Saunas are available upon request. Saving even electricity in the pool).Answer from Hotel Bristol Palace
Добрый день, благодарим за Ваш отзыв. Мы предлагаем 2 вида пакетов процедур - пакет без осмотра врача с фиксированными процедурами, который вы заказали, и пакет с назначением процедур на основе медицинского осмотра с индивидуально назначенными процедурами. В описании пакета есть все услуги, которые включены в данную стоимость. За услуги, которые не включены в стоимость указанного пакета, всегда взимается доплата. В данный момент, мы работаем над разнообразием и качеством предложения в нашем ресторане, а также над нашими услугами в целом, чтобы наши гости оставались довольны отдыхом в нашем комплексе Bristol Royal. Желаем Вам крепкого здоровья! Sales Manager, Bristol Group