references
Positives
Staying for 2 weeks at the Central Hotel, we received quality treatment, rooms with perfect cleanliness, food for every taste, varied with a large selection and very attentive, friendly medical and service staff, we left in a great mood, we liked everything very much and will return again, we recommend 👍
Answer from Spa Hotel Central
Dear Mrs. Ryzhkova, thank you for your positive assessment of our work. We are always glad to see you.
Positives
I really liked everything about your hotel. All the staff at this hotel are friendly and polite. Our son is in a wheelchair, but on the advice of sanatorium.com we booked an expensive but unsuitable room for someone in a wheelchair, but the girls at the reception showed me the rooms that, fortunately for us, they had available, quickly changed it to a suitable room, and even returned the money, since the room we booked was more expensive. We thank the girls at the reception with all our parental hearts. We are very glad that we met such kind people at the Central sanatorium. Thank you very much for your work.Negatives
I have only one question. Why don't the employees from sanatoriums.com in Germany ask about a free room in a hotel in the Czech Republic for people in wheelchairs? Was it really so difficult to call the hotel and reserve a room for our son (36 years old) - blind, deaf, who can't sit, stand, walk and sits in a wheelchair?Answer from Spa Hotel Central
Dear Mrs. Geiger, we cannot answer for the company "Sanatoriums". On our part, we have done everything possible for your comfortable stay in our hotel. Thank you for your feedback and we are always glad to meet you.
Positives
Always my pleasure!!!!Answer from Spa Hotel Central
Dear Ms. Miller, thank you very much for your positive review of our work. We always appreciate your feedback.
Positives
Great location, great food, great staff and the treatmentsNegatives
Unfortunately, there aren't a single outlet or a vanity mirror in the bathroom. But you can get by without one after a while 😊.Answer from Spa Hotel Central
Dear Mr. Zilke, you were accommodated in a standard room in a historic building that does not have a special vanity mirror. This feature is available in the Deluxe Rooms and Suites. Thank you for your visit to our hotel; we will consider adding this feature to the standard rooms.
Positives
The hotel is in a great location, about 10 minutes to the springs. A wonderful view of the river from the window. We arrived an hour before check-in time, they quickly registered us and managed to feed us lunch. The doctor was attentive during the examination. The procedures are good, there are many of them, you can buy more if you wish. The staff is friendly, always ready to help. We went on a full-day excursion, they made us a dry ration, they also brought us to the hotel earlier, it was still dinner time, we asked if we could eat, since we did not make a choice of dishes. We were fed very tasty. About the food: before the trip, my wife read the reviews and was worried that the food was good. The food is good. Perhaps for someone there may not be enough variety in the buffet, but you will not be hungry. There are always enough salads, vegetables, desserts (the cakes are simply delicious). You will be offered a card with dishes for lunch and dinner (with full board), where there is an impressive choice. If you want, then you will have variety every day. I stayed at the hotel on my birthday and received a compliment: a bottle of champagne and chocolates. And many good wishes. Thank you again for that. The hotel has a great swimming pool and jacuzzi. The water in the pool may seem cool at first, but when you swim, it will be very comfortable. The hotel also has a gym and games rooms. We enjoyed playing table tennis and billiards. The hotel is not new and this must be understood and accepted. But everything is clean and the hotel is very cozy. We are very pleased with our stay at the hotel.Negatives
It's too bad that we were here for so little time and ate so few cakes :)Answer from Spa Hotel Central
Dear Mr. Kovalchuk, thank you for your good assessment of our work. We are always glad to see you.
Positives
The hotel is centrally located, the staff, from reception to the cleaning lady, are all very nice and helpful, the food is good, we would be happy to come backAnswer from Spa Hotel Central
Dear Ms. Köpp, thank you very much for your positive review of our work. We always appreciate your feedback.
Positives
It was best vocation ever. Thank you!Answer from Spa Hotel Central
Dear Mr. Vepro, thank you for your positive feedback on our work. You are always welcome.
Positives
We liked everything, this was our second time there.Negatives
NoAnswer from Spa Hotel Central
Dear Mr. Kryvoviaziuk, thank you for your positive assessment of our work. We are always glad to see you.
Positives
Perfect location, wonderful views of the promenade from the rooms, everything worth seeing within walking distance, ideally located near the springs, relatively large and practically furnished rooms, the staff is very friendly and helpful throughout, the food is delicious, and the indoor pool and fitness room are absolutely excellent. We felt very comfortable.Answer from Spa Hotel Central
Dear Ms. Wegner, thank you very much for your positive review of our work. We always appreciate your feedback.
Positives
Many thanks to the doctor and treatment team! Thanks also to the kitchen and service staff...Answer from Spa Hotel Central
Dear Ms. Karpov, thank you very much for your positive review of our work. We always appreciate your feedback.
Positives
I liked the city itself, the location of the hotel, the view of the cityNegatives
We arrived by transfer from the airport on Tuesday at 9 pm. The lobby was dimly lit and gloomy. A serious man at the reception insistently offered us to pay for our stay in advance. Dinner hours are from 6 pm to 8 pm. A tray with dinner was left for us - 2 yogurts, 2 croissants, 2 pieces of bread, 1 thin slice of cheese, bags of honey and jam. The lobby bar was closed, although its opening hours on the website https://www.sanatoriums.com/ are indicated as 10 am - 10 pm. When we asked why they left us such a meager cold dinner, they answered that they have no right to leave perishable products (like ham, cheese, boiled eggs, etc.). Once we came for dinner at 7 pm. Only an hour had passed since the start of dinner! There were several empty salad plates (only a few slices of vegetables were smeared on the plate). When we asked to add the contents, we were told that we were the last ones and that there was no point in bringing more salad so as not to throw it away later. But, as it turned out, people also came after us and with a dissatisfied look tried to scrape something out of the plates. Breakfast was from 8 to 10 in the morning. You need to have time to drink water from the spring, have breakfast and go to the procedures with a full stomach. On the website, breakfast hours are indicated as 7.30 - 10.30. Deception again We left at 5 in the morning. And no one even thought to offer us breakfast on the road, although we paid for it. Result: the main negative of the hotel is the poor service in the lobby - restaurant and reception. This does not apply to the procedure workers, the nurses were friendly and welcoming. Remove the ground floor and call it a rehabilitation clinic instead of a spa hotel!Answer from Spa Hotel Central
Dear Mrs. Filipova, late arrival is your choice. At night and in the absence of clients, the hotel lobby is lit by night lights and the necessary silence for rest is maintained. Payment for services is always made upon check-in. Your order was not guaranteed by prepayment or credit card. There was no confirmation of arrival. Your absence from dinner is your choice of flight and your circumstances. At your own risk and showing natural concern for clients who may arrive at night, a complimentary dinner was left for you from the restaurant... It is not possible to check the circumstances at dinner now. You have not filed any complaints. The established opening hours of the restaurant are from 8 to 10:30, which is indicated at the entrance to the restaurant. This is enough to have breakfast. When leaving at 5 am, you did not order breakfast. Let's assume that you eat at the sanatorium at any time of the day, but in a medical hotel, which is "Central", the food is regulated. You can realize your desire to call the hotel "rehabilitation clinic" by becoming the owner of the hotel. We wish you health and good luck!
Positives
We were very pleased with our stay at the Central Hotel. We liked everything from the first minute of arrival at this hotel. Everything was organized at a high level. The treatment and food were simply magnificent. Thank you.Negatives
It's not that it's negative... There are two coffee machines in the hotel restaurant... they work very slowly. And the coffee isn't very hot. I think that in the season when a lot of vacationers come, you have to wait a long time for a cup (or two) of coffee.Answer from Spa Hotel Central
Dear Ms. Tretjakova, We have selected the most reliable coffee machines. Perhaps they do not make coffee as quickly as customers would like. We will consider other coffee machine options. Thank you.
Positives
Many thanks to the transfer drivers.....Everything was clear and fast. We had a wonderful rest in the sanatorium. Thanks to the doctor, medical staff.... We arrived with back pain and in 8 days we feel much better....I really liked the quiet, calm atmosphere in the sanatorium, the location. A big plus for us was the presence of a swimming pool, a balcony in the room, with a stunning view of the river and the mountain. All the problems that arose during the procedures were solved.Negatives
Food... We basically had everything we needed... But it was too monotonous. And the other minuses didn't spoil our vacation.Answer from Spa Hotel Central
Dear Mrs. Semjonova, food is an integral part of the treatment process and has a dietary focus with a menu for 14 days. The limited cost of treatment for accommodation, treatment and three meals a day does not allow the use of gourmet ingredients. If you wish, you can use only accommodation, treatment and breakfasts, and have lunch and dinner in restaurants near the hotel... But at different prices. Health and good luck to you!
Positives
Everyone is friendly and nice. Very nice facility. Great treatments, wide selection 😊Negatives
The breakfast buffet was very tasty and had a large selection. The salads were very tasty. The main menu was not tasty at all, and the selection was very poor.Answer from Spa Hotel Central
Dear Ms. Prinz, nutrition is part of the recovery process and focuses on nutrition with a 14-day menu. The limited treatment costs—accommodation, treatment, and meals with three meals a day—do not allow for the use of delicacies. Upon request, you can use only accommodation, treatment, and breakfast, and enjoy lunch and dinner at restaurants near the hotel... but at different prices. Are we having trouble understanding your—the main menu doesn't taste good at all? Good luck to you!
Positives
Very friendly staff Home cooking Excellent location of the hotel itself in the very center of the city and close to all sourcesAnswer from Spa Hotel Central
Dear Mrs. Zilbershteyn, thank you for your positive assessment of our work. We are always glad to see you.
Positives
Friendly staff, great location. Although our trip this time was a failure due to the virus, from which half the hotel fell ill, we always felt the care of the staff, who tried to smooth out this situation. They changed and rescheduled procedures, advised what to treat. For which we are very grateful to them.Negatives
Weak water pressure in the shower. The pool didn't seem very clean and there is no shelf for a washcloth or shampoo in the shower. It seems like a small thing, but it is inconvenient. The birds decorating the pool have rusted long ago, it's time to replace them.Answer from Spa Hotel Central
Dear Mrs. Roos, the water pressure in the shower depends on the water pressure in the city main +-. Regarding the shelf in the shower - we will try to solve your request, and the birds from the pool have already "flown away"... We wish you health and are always glad to meet you.
Positives
Very satisfied, clean, quiet, punctual. We recommend it. The location is excellent, and the comfort is excellent.Answer from Spa Hotel Central
Dear Mr. Beifort, thank you very much for your positive review. We always appreciate your feedback.
Positives
In principle, not a bad hotel for a relaxing holiday, we were on such a holiday for the first time in March, one week and we have nothing to compare with yet, but I want to say one thing, the staff is friendly, the hotel is old of course but everything is clean and cozy and very quiet, no fuss, the location of the hotel is very convenient from the springs literally a hundred or two hundred meters, especially good for older people and those with problems of the musculoskeletal system, about the food I want to say right away do not count on delicacies in it, they are not here, everything here is based on healthy and correct food but you will not remain hungry here, I really liked it, everything was deliciously cooked, but of course there are always people who are not happy with something, as they say, as you tune yourself to rest, so it will go, about the procedures I can not say anything special, we took only those procedures that were included in the price of the voucher from them of course you will not really recover in a week, just a pleasant time spent, if you really want to improve your health then you will definitely need a few weeks, but if you just want to take a break from the hustle and bustle not bad at all,..Negatives
There are negatives, of course, they are not big, since the hotel is not new, they will always be found, but I will not write about them, probably the biggest negative will be in the summer, this is the air conditioning, there is none here,Answer from Spa Hotel Central
Dear Mr. Feldbusch, thank you for your feedback, as Interhotel Central is a historical building, the installation of external air conditioner units on it is prohibited. We wish you health and are always glad to meet you.
Positives
The staff is great, the food is good. Everything is just great.Answer from Spa Hotel Central
Dear Mrs. Malanina, thank you for your good review. We are always glad to see you.
Positives
Everything is fineAnswer from Spa Hotel Central
Dear Mr. Braun, Thank you for your good review. We are always glad to see you.
Positives
I liked it very much. Everything is at the highest level. I recommend it.Answer from Spa Hotel Central
Dear Ms. Lyman, Thank you for your kind review. We are always glad to see you.
Positives
Everything is okNegatives
For the convenience of vacationers, it would be better to install a button to turn on the jacuzzi right next to the jacuzzi.Answer from Spa Hotel Central
Dear Mrs. Vatamaniuc, Thank you for your appreciation of our team's work. We will definitely consider the technical feasibility of your proposal. We wish you good health and are always glad to meet you.
Positives
Very good location, springs nearby. Competent doctor.Negatives
I would like to write only good things. Unfortunately, I chose your hotel for my family. The staff seems to be overloaded, maybe there are some other reasons for the incompetence and rudeness of the service personnel. There are no alarm clocks in the treatment department like in other hotels. My relatives were put in bags with carbon dioxide and completely forgotten, after lying there for more than 1 hour and not calling anyone, one was able to free herself and help the other. The pressure rose above 200 RR. No one apologized until we talked to the director. The APOLOGY sounded like this: "Thank you for complaining, now everyone knows." This is how they treat elderly people who came to relax and get treatment, spent money on such a VACATION. There were several such cases. With the arrival of the director, the assortment in the canteen has noticeably improved. I would like to hope that criticism will benefit everyone, because if you want, you can always improve.Answer from Spa Hotel Central
Dear Mrs. Batnij, Your review is not based on personal participation, but on the statement of your "elderly relatives". There was indeed a delay in the procedure, but not for 1 hour! We categorically deny this. My directors' apologies did not sound the way you describe them. Your relatives were offered additional free procedures of their choice, which they did. They hoped that the incident was over, but ... I am the director of the hotel and did not go anywhere? I do not know who told you this. Criticism is always useful, but fair and not exaggerated. We have made enough efforts to serve your "elderly relatives", maybe next time you will make a different choice of hotel for them. We remember them very well ...
Positives
Hoffman Yakov and Rosa were there from 06.03 to 19.03 everything is fine... except...Negatives
.... Besides, it was very bad that we went to you for 3 years in 2023, 2024 and this 2025 to relax, the sauna always cost 20 euros per person for 1 hour, I asked the price at the reception for all 3 years and there was no other. In 2024, I went once myself for 20 euros and to my surprise today I read in the comments that the price for the sauna was always 20 euros for 4 guests?? No one ever went there while we were there.. And there was no such price!! We will come again, I'm not sure now.. Sorry.Answer from Spa Hotel Central
Dear Mrs. Hofmann, we forgive you. The sauna has always cost 20 Euro per hour, as it does now. Capacity 1-4 people. One person - 20 Euro, two people - 20 Euro, three people - 20 Euro, four people - 20 Euro, but for one family company without strangers. If you come to the Central Hotel only because of the sauna, then it will be cheaper for you to find one in your locality. We regret that you did not notice our work and efforts to ensure your rest and treatment. Obviously, you are not our clients, and we are not your hotel. Health and good luck to you!
Positives
Great location of the hotelNegatives
It would be nice to have piano music for disabled and elderly people at least once a week. Going outside the house is difficult. Going back to the room after 8 p.m. is too boring.Answer from Spa Hotel Central
Dear Ms. Rose, We did not present piano music, there are many other options to keep you entertained, such as table tennis, swimming pool, jacuzzi, billiards, gym, board games and TV in the lobby.
Positives
My husband and I stayed at the sanatorium from March 9 to 15. We really liked everything, the treatment helped a lot (I arrived with back pain). The service was top notch, starting from the reception and ending with cleaning the room. On my husband's birthday, the hotel congratulated him with a bottle of champagne and chocolate in the room, very nice! The food in the restaurant was delicious, healthy and plentiful. Our room was light, spacious, the mattresses were comfortable. We had a great rest and improved our health! Thank you very much!Negatives
NoAnswer from Spa Hotel Central
Dear Mrs. Luchtai, thank you for your good review. We are always glad to see you.
Positives
Very clean, polite staff, good procedures... Natasha, from the restaurant, is always polite.... just a five-minute walk from the springs, you just want to come back to them...Negatives
The water in the pool is cold and it closes early, the sauna is paid...Answer from Spa Hotel Central
Dear Mrs. Heid, the water in the pool is 26-28 degrees, which is provided for by the relevant medical standards. At a higher temperature, the load on the heart increases, which is not safe. The pool is designed for therapeutic purposes - swimming, stretching muscles and joints. The pool is open until 19:00, after which the body should prepare for sleep, and not for physical activity. You came for treatment, which is what all the hotel services are aimed at. The sauna is not included in the room rate. The price is 20 Euro per hour for 4 people. The cost of one cup of coffee, which goes to reimbursement of electricity, cleaning, laundry, water, etc. No profit.
Positives
Everyone was very friendly and helpful. Any problems or requests were responded to quickly. The hotel's perfect location, combined with the drinking cure routine and treatments, rounded out our stay. We'll be back next year.Answer from Spa Hotel Central
Dear Mr. Romano Jansen, thank you very much for your positive review. We always appreciate your feedback.
Positives
The staff is friendly, the treatments are okay. The food isn't my thing; I prefer a buffet where I can see what I'm eating and reduce my portion size. The pool is small, dark, and cold. After the first time, I didn't go in again, even though I planned to do water aerobics every day.Answer from Spa Hotel Central
Dear Ms. Enns, we didn't present the food at our hotel—the Swedish standard. The choice was yours. Considering that "it's not your thing," and after choosing your hotel, you express your preference for a buffet? The main dishes were chosen from the menu, salads, and sweets—the Swedish standard. Is the pool on the 5th floor with wall windows dark? The pool is 12.5 meters long, with a countercurrent for strength training... it's not suitable for walking. The water temperature is 26-28 degrees, which is the standard for swimming by the relevant medical authorities. At a higher water temperature, the load on the heart increases significantly, which is already dangerous. We recommend that you first choose a hotel suitable for you and then give recommendations, not the other way around. We wish you good health.