references
maya koval
02.03.2020
Positives
had a good timeNegatives
inattentive attitude of the medical staff of the sanatorium
Нина ивановна Ефимкина
29.02.2020
Positives
For a relatively small payment for staying at the hotel, food, treatments - everything is very good! This is the third time I've stayed at the Esplanade Hotel. And I am always pleased with the friendly attitude of all the staff towards vacationers. The close location to the sources is a significant plus! Thanks everyone!Negatives
The main disadvantage this time was that the weather let us down, it rained often. Therefore, we had to limit travel along forest paths.
Инна Мурашова
29.01.2020
Positives
Good location. Regular cleaning and change of linen and towels in the room. There is dietary food. The quality of accommodation matches the price.Negatives
When we checked in, we paid for the reservation in full, but when we checked out, we were also charged an additional fee for the resort fee, since the prices had changed since the new year. But no one informed us about this in advance. The website says that procedures are performed on weekdays and on Saturdays until 15.00. But in fact, it turned out that the procedures are not performed on Saturdays, since in the sanatorium it is a day off. Another unpleasant nuance. We were traveling (we've been to Karlovy Vary 5 times already) and wanted to get certain procedures for our diseases. But, as it turned out, there are main procedures and secondary ones. This is not indicated on the website. 26 treatment procedures have been written. We were offered a few basic ones, and the rest were supplemented with what we didn’t need. In the end, we didn't get what we expected. The parafango device broke down, it was repaired only 2 days before departure and we were also unable to complete the procedures.
NATALLIA HANCHAR
21.01.2020
Positives
We are relaxing at the Esplanada I sanatorium. I would like to say a big thank you to the management for the room on the river, which they gave us, since we had booked another one. The room is large and bright for three people, just right. We eat in the Jessenius dining room, just like the last time, when we were in January 2019 and lived in Elefant. But with great regret I can note that the food has changed and I confirm the words of other guests, not for the better. Last time we took three meals a day and were very pleased with the quality of preparation and variety. Therefore, this time we chose this hotel again. But after reading negative reviews about the food, this time we decided to only have breakfast and dinner. Breakfast: sausages, cheeses, eggs, pate, vegetables, yoghurts, fruits, muesli, flour, tea and coffee. We are not fussy and don’t eat like that at home, so breakfast suits us quite well. But as for dinners, there are no beautiful words. Of everything that was prepared, only pasta and potatoes could be eaten. No, there was meat and fish, salmon, but it felt like it wasn’t the cook who cooked, because it was really impossible to eat it. Everything was either dry or hard. And here I have a question for the management, what has changed since January 2019, the dining room and ingredients are the same, but the taste is different. And I would advise the management to listen to the reviews of the guests, and there are many of them with the same opinion as ours. Our family is satisfied with everything except the food, but if this does not change, then, alas, next time the choice will be made in favor of other hotels. I always compare the price and what I get for it and do not demand service and variety from a three-ruble ruble as from a five-star hotel. We ask you to return it as it was before, simple and tasty. As for treatment, we didn’t take it this time, but last time everything was quite satisfactory.
STEPAN OVSIIUK
20.01.2020
Negatives
1. The elevator did not work 2. No procedures on Saturday 3. Dogs in the rooms and even in the restaurant
Ольга Иваницкая
16.01.2020
Positives
Overall, I rate my stay and treatment at the Esplanade Hotel & Spa highly. First of all, I would like to note the excellent location of the Hotel, its proximity to geyser springs and historical places. Of course, it is worth noting the friendly staff, excellent food and nice rooms. The manager's work is very competent. The medical staff, especially Ivanna and Alisa, deserve monuments during their lifetime - despite the heavy workload, they ensured quality. In terms of price-quality ratio, this is above what one could expect.Negatives
I have never seen such savings on staff as in this hotel. Unfortunately, the regular doctor went on vacation, and the visiting doctor treated her duties very superficially.
Светлана Рамзаева
11.01.2020
Positives
Having chosen the Esplanade Hotel (Procedures and meals at the Jessenius Hotel - walking down the street did not bother us) you need to understand that you have chosen the cheapest hotel in Karlovy Vary. If you want more comfort and cleanliness, pay. The good location of the hotel and the excellent work of the staff compensate for the dilapidated state of the hotel and the modest cuisine. Cheap but decent.Negatives
If you don't find fault, everything is fine.
Nadejda Mardari
10.01.2020
Negatives
Didn't work: parafango department, Charcot's shower.
VITALII KASKEVYCH
07.01.2020
Positives
Good treatments and foodNegatives
The elevator didn't work. In the next room, guests lived with a dog that barked often (accommodation with dogs should be prohibited). A guest with a dog came to the restaurant for lunch - this is a disgrace!!!!
NATALLIA HANCHAR
06.01.2020
Positives
Near the springsNegatives
The quality of dinners has deteriorated
Alexander Altenhof
01.01.2020
Positives
What we liked about this hotel is that it is located in the center. Very close to drinking water sources. And the hotel itself was a quiet stay.Negatives
The hotel is old, the cleaning in the hotel is superficial, the water in the sink did not drain well, there was an unpleasant smell from the toilet, the taps are old. The beds are old, the mattresses are hard and not comfortable.
Галина Зябрева
29.11.2019
Positives
I rested at Esplanade2 from October 22 to November 14 (this is my seventh visit to KV). Before leaving, I read all the reviews about the hotel, many negative, especially about the elevator, which starts from the 2nd floor (I was very upset, because I am disabled), but based on my numbers, this option was the most budget-friendly. My fears turned out to be in vain. The spa hotel is located in the very center of the resort on Stara Luka, opposite the Geyser (Schweik “sits” next to it). Treatment and meals are provided in the building of the Jessenius sanatorium, which is located 150 meters from the spa hotel Esplanade, where the reception is also located. At the hotel, at the entrance, 3 steps on the side are covered with flooring, which was very important for me. We were greeted well - check-in was from 14 o'clock. I arrived at the hotel at 11 o'clock. I was sent to the nurse, where they measured my blood pressure and referred me to a doctor. Doctor Svetlana Palchik saw me Already at lunchtime (11.30-12.00), while prescribing the procedures, I twice called the doctor and the nurse for “lymphatic drainage” (my “pants” were cut off by the m/s, because I was too big for them). As a result, I was prescribed procedures, 2 of which I went through immediately. After that, I went to get settled in Esplanade 2 (the landmark was Schweik). The room was for 2 people, the window overlooked the restaurant "Schweik", where tables were visible (it didn’t bother me - there was a lot of noise I didn’t hear that). In the bathroom there is a shower, a large dryer, a hairdryer, soap and shampoo in bags. Towels were changed 3 times a week - Monday, Wednesday, Friday. Bed once a week. The maids cleaned well and vacuumed the carpet daily. The hotel has a quiet, homely atmosphere, conducive to a relaxing holiday. The treatment took place at “Jessenius” (I was very afraid of walking from hotel to hotel, my fears turned out to be in vain), all procedures took place on time, I didn’t see any queues. The medical staff was very attentive (my knees don’t bend well - on a magnet and parafango they put cushions under me I took them, the “bag”, lying on my side). I thank the medical staff for the treatment: Doctor Svetlana - very attentive and courteous, changed procedures, wrote prescriptions Senior m/s Ivanka - changed procedures for a trip on an excursion without any problems Nurses Yaroslav and Anse - Charcot's shower, m/b Pavel and m/s Anse - paraffin and parofango, m/s Vera - gas injections and m/s Irina - gas bag and magnet. Meals are buffets for breakfast and dinner. Twice I was replaced with dinner for lunch when traveling to the mineral pools in Germany. Breakfast - sliced sausages and cheeses, delicious processed cheese, sausages, all kinds of sausages, many different salads, 2 types of yogurt, cottage cheese, 2-3 types of baked goods, fruit cutting (apples, pears, kiwi, bananas, oranges, grapefruit), a juice machine - cherry, apple, orange and water, tea and coffee from a tank (sometimes they set up a stand with 6 rows of bags with different brews), milk, 3 types of bread and a toaster, 2 types of porridge, chopped butter, muesli, 3 types of confiture. For dinner, 2 types of soups (very tasty vegetable), different salads, pork, beef, fish - this is daily (turkey, rabbit, chicken), delicious casseroles (5 different ones), baked vegetables, cauliflower, broccoli, various pastries and fruits. The staff brought food all the time, ate food at the end of breakfast and dinner, there was always a choice. The very attentive Miriam and Vendula work at the reception; many thanks to them for their assistance in checking in luggage for the flight.Negatives
There is no flooring in Esplanade 2, like in “Jessenius”, and the entrance door is very tight
Фёдоров Михаил
18.11.2019
Positives
Friendly attitude of the staff. Replacing old TVs with new ones.Negatives
This is not the first time I come to you. But this time I drew attention to too many vacationers and, as a result, the infrastructure lagging behind the noticeable increase in people. Renovation is required in certain rooms. Replacement of furniture. Modernization. Conveyor elements have appeared. The staff can't keep up.
Людмила Лихачева
13.11.2019
Negatives
The room that was given to me resembled a birdhouse. Sloping ceiling, beams overhead. This has not reduced the price. I didn't order this. In general, “I don’t go here anymore.” I don't recommend it to you either.
Ирина Грибач
10.11.2019
Positives
Mid-level spa hotel for economical relaxation and treatment. Classic Karlovy Vary treatment. The resort center, everything is within walking distance. We have been vacationing there for 3 years in a row. This year we decided to save a little and chose the Esplanade Spa Hotel. By and large, we were satisfied with everything .Many thanks to the entire sanatorium com group and personally to the site support service in the person of Evgeniy Korostelev for their help in booking. At the last moment we took the last 2-bed room for 3 people with an extra bed and a view of the courtyard. It was a very pleasant surprise the fact that we were provided with the largest room, and even with a view of the geyser at no extra charge. This means that you can work with, you can be trusted and you should be recommended!!! The room is very large with a high ceiling, clean, there is a balcony , they cleaned well. The medical staff was polite. The restaurant was small, of course, but everything we needed was there. The food was good, we liked it. On Thursday you can go on a free excursion to Prague! The holiday turned out wonderful, the weather did not let us down, it was very warm and no rain. We will plan a trip for next year too!Negatives
I agree with the previous reviews about the doctor, I, as a medical worker with 25 years of experience, did not like the appointment at all. Blood pressure was not measured either by the doctor or by the doctor, the medical history was superficial, the appointment lasted 2-3 minutes. A repeat appointment was not scheduled, and it was was not required, although it was included in the price. Vacationers who are not the first time resting and being treated in Essenius noted this negative point!
Vadim Trotner
03.11.2019
Positives
Center, springs 3 minutes walk. Towels were changed every day. View from the window of the colonnade.Negatives
Disgusting attitude from the staff. The waiters are always unhappy (this is, in principle, understandable when people from three hotels come together in one small dining room) The procedures are mediocre, the equipment is outdated. The nurses (not all of them of course) are rude. The hotel is in disrepair and needs major renovations. Very uncomfortable creaking beds. The bed was not changed even once in 7 days. On the last day the lights went out. So they left in the dark. The food is monotonous. Price-quality matches.
Оксана Барсукова
31.10.2019
Positives
We were satisfied with everything. The staff is friendly, the atmosphere is homely, the food is good. We are planning to come to the same hotel next year.
Ирина Антонова
30.10.2019
Positives
This is not our first time coming. The location is great. The medical base is good. Very good rooms.Negatives
Compared to the previous stay, the food and service of the dining room do not stand up to criticism. It just became tasteless. The dishes are not clear how or what they are prepared from. This is still a sanatorium, and not an eatery on the highway. The tables were cleaned in our presence with wet and not entirely fresh rags. The first visit to the doctor is also negative. They didn’t even deign to measure my blood pressure or ask how I was feeling. Absolutely indifferent reception.
Оксана Барсукова
28.10.2019
Positives
I liked everything very much. Friendly staff, homely atmosphere. We'll definitely come again.Negatives
I was upset by the postponement of the excursion to Prague to Thursday, which leads to missed treatment procedures.
Maria Derr
28.10.2019
Negatives
You arrive at the hotel and from the first steps problems begin, where to register? the reception is located in another hotel, but you won’t find any signs where it is, you will walk around with your luggage and ask questions until you reach the Yesenius hotel, and there they will help you check in and get the key, but don’t rush to rejoice, you return with your luggage, leave it in your room and return back in Yesenius because the doctor is there and there is one for 4 hotels (Ecplanade-1, Esplanade-2, Elephant and Yesenius) and all the procedures that will be prescribed to you at 8 am, then at 11 am and the last one at 4 pm, considering that breakfast is also there , lunch and dinner, then you just walk back and forth all day. Food I can’t even find the right words, how bad the food is, it’s better to dine at nearby restaurants, there are a lot of them, for example, if you like soup from bags for lunch, then you can please dine here, they don’t cut vegetables, but chop them into pieces of different sizes, it’s just terrible
Ирина Кобзарь
08.10.2019
Positives
I liked everything very much, thank you very much, I stayed at the Esplanade Hotel, wonderful location, hotel, food, treatment, I was happy with everything, I especially liked the treatment nurse Gabriela, so sweet, sensitive, attentive and caring, a wonderful girl, just a beauty, special thanks to her. If I’m alive and healthy, I’ll definitely come again next year
Olga Bakina
29.09.2019
Positives
Location of the resort, friendly staff. A nice bonus is an excursion to Prague. The guide Valentina gave a wonderful tour.Negatives
The price includes two doctor visits. I have been to the sanatorium 4 times already, but the visit is always the same. The doctor has a tonometer on her desk, but she refused to measure the pressure, citing the nurse, who also did not measure it. Nevertheless, the procedures were prescribed. Reduced the number of procedures. If earlier parafango was performed on several zones in one procedure, now each zone is a separate procedure. By the way, a very unfriendly young man works there (he applied paraffin and did not cover it with a blanket). The number of gas injections and the time of oxygen therapy were also reduced.Answer from Spa Hotel Esplanade
Уважаемый гость, спасибо за ваш отзыв. Да, два посещения врача входит в стоимость. Врач работает в будние дни. Все, что вам нужно сделать, записаться на прием у медсестры и потом зайти к врачу. Жалобу на поведение медперсонала парафанга мы передали ответственному руководителю. План лечения состоит из основных и дополнительных процедур.Количество процедур соответствует количеству ночей.
GALINA KUZNETSOVA
16.09.2019
Positives
There are no complaints about the hotel. We checked in quickly. I liked all the services provided. All procedures were given on time, they asked to replace carbon dioxide baths (apparently they were not shown to us), they were replaced without any problems with other procedures. My only regret is eating on weekends. Very poor and monotonous. Everything that was not eaten at lunch was served for dinner. Apparently many people went on excursions on weekends and the kitchen workers saved money on what was left. And on weekdays the food was quite healthy, there was a good choice, there was always plenty of fruit. It would be nice to improve the quality of cleaning in the rooms. The hotel is optimal in terms of price-quality. If possible, I will return to this hotel.Negatives
A huge negative is the organization of the transfer!!! The transfer was 1.5 hours late! No messages on the phone that the meeting party is late. No apologies! Then we waited for another 1.5 hours for other passengers. Then we drove to Karlovy Vary via Marianske Lazne, a total of 6.5 hours. The return transfer was refused. We got there in 2 hours and 3.5 times cheaper. I do not advise anyone to order such a transfer!!! I urge the organizers to once again carefully read the conditions of the meeting and comply with them.Answer from Spa Hotel Esplanade
Уважаемая госпожа Galina Kuznetsova, Благодарим за Ваш комментарий. Нас очень радует то, что Вы остались довольны нашими услугами. Трансфер организует Sanatoriums.com Мы будем рады следующей встречи с Вами!
ZINOVI CHPITSNADEL
05.09.2019
Positives
Good food, good room. Not a bad treatment, but it could have been better if there had been an attentive doctor.Negatives
I join the negative reviews about the work of doctor Svetlana Palchik. Everything coincided. Room cleaning: no dust wiped off.Answer from Spa Hotel Esplanade
Уважаемый гость, спасибо за ваш отзыв. Врач Светлана Пальчик является отличным специалистом в своей области, популярная у наших гостей. Если Вы бы сообщили об недостатках сразу же на месте, мы бы могли немедленно все исправить.Мы не понимаем что случилось. Жаловаться на уборку необходимо было еще во время отдыха. Задним числом очень трудно это исправить.
Lyudmila Gorelik
04.09.2019
Positives
Hello . My name is Lyudmila Gorelik. I stayed at the Esplanade Spa Hotel for 14 days. The rest and treatment were all excellent. I want to express my gratitude to Dr. Svetlana for her sensitivity and understanding, a competent doctor. Special thanks to the canteen workers for the excellent and varied food. The diet always included salads, fruits, fish and of course everyone was very polite.. I was very pleased and will recommend it to my friends.. and will definitely come back.Negatives
No negativity
Нелли Класс
31.08.2019
Positives
The administrator at the hotels is very good, she will always give advice and humanly advise on where and how to do better. 👍Negatives
-The chief doctor is terribly rude and, as she herself put it, “I hate our Russians and people from Kazakhstan” such people should not work as doctors! There was no such thing as a doctor’s examination; they prescribed procedures with a finger and without even asking what was bothering me. To our great regret, my husband and I were very disappointed. -The food in the dining room is terrible, everything is the same, if you haven’t finished lunch, then they’ll serve the same thing for dinner, only with a different sauce! 🤮🤢 -The furniture in the rooms is very old, the beds squeak so much! At night you’re afraid to roll over, otherwise you’ll wake up all your neighbors 🤫 We expected at least better treatment, all the staff walk around angry and not happy.Answer from Spa Hotel Esplanade
Уважаемая Нелли, спасибо за ваши отзывы и комментарии. Мы рассмотрели вышеупомянутую ситуацию, касающуюся грубого поведения врача, но главный врач не вспоминает ни о каком инциденте, и мы даже не заметили никаких жалоб во время вашего пребывания у нас. Мы также прокомментируем еду в наших ресторанах: На обед и ужин у нас есть 21-дневное меню, которое меняется ежедневно, чтобы в течение одной недели не было одинаковых блюд. Номера в Esplanade будут отремонтированы в следующем году. В комнатах мы постепенно меняем матрасы на кроватях на новые.