references
Evgenii Vlasov
26.03.2020
Positives
The first week of stay at the Jessenius sanatorium (from March 10 to March 18, 2020) left a very favorable impression. Treatment, food, and the work of the staff are well organized. The location of the sanatorium is great! The nature in Karlovy Vary is wonderful.Negatives
Unfortunately, due to the coronavirus, from March 18, 2020, all medical procedures were immediately stopped in the sanatorium, food restrictions appeared, and the sanatorium administration began to persistently encourage all vacationers to leave the sanatorium as soon as possible. I had to urgently buy a plane ticket and leave the sanatorium on March 18, 2020 (a week earlier than planned). True, upon departure, the administration of the sanatorium promised to return the money for unused days of stay (from 03/18 to 03/25/2020), sending it to the bank account. Let's see...
Jörg Busch
19.03.2020
Positives
First time in this sanatorium, I liked everything, the location, the staff, the food, the treatment procedures. I think we'll come here again. Thanks to all the staff.
Natalya Mitrofanova
13.03.2020
Positives
Location of the sanatoriumNegatives
Dirty baths Not friendly staff
Gnauser Viktor
12.03.2020
Positives
MoodNegatives
The elevator didn't work for 3 days
Marina Gorbacheva
29.02.2020
Positives
I was on vacation for the first time, I really liked it. I would like to come again. I thank everyone from the bottom of my heart.
valentina permjakov
26.02.2020
Positives
The room is beautiful, the linen is snow-white. I received all necessary treatments. There is enough food. The cook is great and cooks delicious food. The location is convenient to all sources.Negatives
We checked in on February 10, the elevator worked until February 13. from 14 Feb. at 19 the elevator did not work. It was a test for all vacationers. Management needs to think about how to correct this state of affairs in the future.
Евгения Крючкова
04.02.2020
Positives
The treatment helped. Although what was stated was not true. There were no gymnastics in the pool. The parafango was first broken. But after investigations it was repaired. The lymphatic drainage device simply fell apart several times. And the doctor didn’t even bother to look at the extract.Negatives
The food was tasteless and monotonous. The soups are simply very tasteless. Last year I was in Windsor. I regretted a hundred times that I came to the wrong place. The chefs there are great. When I saw the dirty pool, I didn’t want to work out there. True, it was washed later. I definitely won't go here again
Людмила Валентович
26.01.2020
Negatives
The resort needs renovation. All photos show shabby balconies, walls and floor coverings.....
Jakob Hoffmann
20.01.2020
Negatives
The pool was not open during our stay at the hotel. The parofango machine kept breaking down. In general, all the equipment is very old. The food also leaves much to be desired. It's always the same thing. Very little choice.
Alla Taraskevica
19.01.2020
Positives
Good afternoon. full of impressions from the holiday. First I would like to thank the transfer drivers. with whom I traveled there and back. Sorry I don't know the names. I am very grateful to the sanatorium team for their attentive attitude towards me. I am especially grateful to Dr. Svetlana and procedural nurses Alitsa. Misha. massage therapist Michael. the nurse who distributes the procedures. the maid who cleaned my room. health to you all. I will recommend your resort to my friendsNegatives
It's not even negative. Just a recommendation to management. the lymphatic drainage apparatus is weak. Magnetic therapy was prescribed for my neck (I have cervical osteochondrosis). The nurse who gives gas injections placed the suction cups from the device between my shoulder blades. the procedure lasts 5 minutes. in other sanatoriums this procedure takes 15-20 minutes.
Оксана Барская
14.01.2020
Positives
You need to go on vacation with a positive attitude, then everything is fine: treatment, food, and accommodation. Cleaning was done every day, towels were changed every three days. Very friendly staff: at the reception, the medical staff, and in the dining room! Thank you all for a wonderful holiday and treatment!
Ирина Амеличева
14.01.2020
Positives
The positive thing about this hotel is undoubtedly its location; the location of the treatment center right in the same building is also a plus.Negatives
One big disappointment in everything else. Of course, we read the reviews before choosing a hotel, but we are optimists (although we travel a lot and for a long time) and hoped for the best... About the rooms, although they are comfortable and quite normal in appearance, but: the furniture is really old and literally falling apart, for example an armchair a bed for a third person, bathroom amenities included soap in hanging jars and shower caps, once in 14 days they gave us 3 small soaps in a package and two bags of disposable shampoo (for three), there was no cleaning in the room, towels were changed and wet The floor in the bathroom was wiped with a cloth, the room itself was never vacuumed (the carpet) and the dust was never wiped off, the beds were made only once! You understand that in 14 days there was not a single change of linen, we are certainly not pedants, but in 12 years of traveling this is the first such case! Moreover, for the first time we encountered the fact that in the restaurant, what we didn’t eat for breakfast was provided for lunch, or dinner, or added to other dishes! My husband had heartburn every day because of this, we came to treat his intestines and stomach)))... The staff in the hotel and restaurant were not very friendly, in other hotels we felt like family on the 14th day, this is not the case here. Regarding treatment: do not take any examination and test results with you, you will not need them at all, you will simply be asked to remove them, explain them in plain language and you will be prescribed procedures... The clinic staff is mostly friendly, but there are also gloomy and dissatisfied ones. .. There is a lot of dust everywhere! If you are allergic, this is definitely not the place for you. To be honest, it’s a shame, the hotel could have been great if it weren’t for the people working in it (of course not all of them, but most of them)... Definitely, we are no longer going to this hotel naked.
Nelya Andreeva
13.01.2020
Positives
Good afternoon, the sanatorium is old, the staff is friendly, the treatment staff is efficient and does their job well.Negatives
The paraffin bath did not work, the pool was in terrible condition, I disdained swimming in it. The food could have been more varied, the dry rations that are given on excursions in addition to juice and a granola bar are inconvenient to eat. The hair dryer in my room did not work, they gave me a new one.
Margarita Weiss
29.12.2019
Negatives
The room wasn't cleaned the whole week, there was no food in the dining room for an hour, no one took care of that sort of thing. If you don't come first - no cutlery, dirty, no sugar, salt doesn't come out, nobody checks whether everything is OK. No night light in the room (light bulbs are broken), to turn off the TV you have to get up from the bed and press the button (remote control is broken). That was the first and last time, we've never seen anything like the one in the "Essenius" hotel. .
Alexander Nikishin
27.12.2019
Positives
The hotel's excellent location in the very center. I liked the attitude of the medical staff conducting procedures towards patients. Rooms were cleaned regularly.Negatives
Paraffin procedures were stopped - the equipment was broken. Anything can happen. But doctor Palchik, when contacting her to replace procedures, sent a rude apology instead of... All the issues were resolved by Ivanka, for which I thank her very much.
Евгений Ершов
16.12.2019
Positives
Very good location. Lots of procedures. The food is not varied, but you always need to have everything (there is always meat and fish, side dishes and vegetables). A lot of fruits.Negatives
The hotel is old and clearly needs renovation. Very hard mattresses and HORRIBLE pillows. Cleaning is superficial, a lot of dust.Answer from Spa Hotel Jessenius
Уважаемый Евгений, Спасибо, что нашли время и оставили нам отзыв. Ремонт планируется в ближайшее время. Нам жаль, что Вы не сообщили об упомянутых недостатках сразу же на месте, мы бы могли немедленно все решить. Мы верим, что позитивные впечатления от Вашего отдыха преобладают, и в будущем Вы еще посетите наш отель. До скорой встречи, Lenka Kuštová, FOM
Irina Malyshev
10.12.2019
Positives
Everything corresponded to three stars. It was warm and very comfortable. The treatment was good and the staff was very attentive. The doctor is good. The administrator at the restaurant was also attentive and responded to requests for preparing dishes for children. Good budget hotel and resort.Negatives
The only downside is the room cleaning is bad.Answer from Spa Hotel Jessenius
Спасибо Вам за отзыв, Ирина, приезжайте снова в наш санаторий, будем очень рады. По поводу уборкы, жалько конечно, что не сказали девушкам горничным,на рецепции, или прямо менеджеру. Мы могли решить сразу. С уважением, Lenka Kuštová, FOM
Nina Misharina
30.11.2019
Negatives
Dirty rooms, dirt in the elevator and corridors, disrespectful staff.Answer from Spa Hotel Jessenius
Уважаемая Нина, спасибо за Ваш отзыв. Нам жаль, что мы очевидно не оправдали ваших ожиданий. Мы бы рады ответили на Ваше конкретные недостатки но, к сожалению, это не возможно, так как Вы их не уточнили на месте.С уважением, Lenka Kuštová,FOM
Марина Зубарева
24.11.2019
Positives
Very convenient location of the sanatorium building. Clean, well taken care of.Negatives
Disgusting food. Especially at lunch and dinner. The doctor makes prescriptions without even looking at the tests and research results. Some procedures are ridiculously short, such as endo vaco (6 min). Everything in the pool is broken, the counterflow and massage jets do not work. Just a bath with water.Answer from Spa Hotel Jessenius
Уважаемая Марина! Благодарим Вас за Ваш отзыв. Позвольте мне сказать несколько слов о ваших негативах. Наш врач квалифицированный специалист,который популярный в среди наших гостей.Пожалуйста, не путайте спа-центр с больницей. Процедура эндо вако длится 10 минут. Во всех санаториях также. Еда разнообразная,диетическая. Мы приняли во внимание Ваши замечания, и будем работать над тем, чтобы Ваши пожелания по улучшению некоторых аспектов нашего сервиса были учтены. С уважением,Lenka Kuštová,FOM
Marina Dergacheva
21.11.2019
Positives
First time in Jessenius. Fully meets my criteria!
Vitalii Stukanov
21.11.2019
Positives
A cozy hotel in the very center of the resort area. Attentive and very friendly staff, varied food and everything very tasty. The rooms are clean and comfortable. Wellness treatments also brought pleasure and added health and lightness. We would be happy to come here again and again, which is what we hope for. Many thanks to the Sanatorium for assistance in the implementation of our plans - everything was done accurately and on time and with maximum qualityNegatives
Not a single comment (which is rare, of course, but in this case it is so)Answer from Spa Hotel Jessenius
Уважаемый Виталии, Спасибо Вам большое за прекрасную оценку нашего санатория, мы очень рады, что Вам у нас понравилось и будем с нетерпением ждать Вашего возвращения. С наилучшими пожеланиями и до скорой встречи, Lenka Kuštová, FOM
Oleksandr Borovikov
15.11.2019
Positives
Polite and helpful staff; very convenient location of the hotel.Negatives
The hotel is in need of renovation; the doors in the elevator and the carpeting on the stairs are especially depressing. Due to service tour. groups and guests of neighboring hotels have problems finding a place in the restaurant.
Анатолий Габышев
03.11.2019
Positives
We vacationed in October 2019. at the Jessenius Hotel. We were very lucky that the attending physician was a Russian-speaking woman (Ukrainian). All the procedures we needed were prescribed. Doctor Ivanka greeted us very warmly and helped us with rearranging and canceling procedures. I liked the accommodation and it was as advertised. The food was simply excellent, there was a choice of salads and main courses.Negatives
Lack of an important procedure for us: intestinal irrigation. My wife had to find a clinic for a fee of CZK 700 per session. The “inhalation” procedure seemed to me to be something like the mid-20th century. During the 2 weeks of our stay, the bed linen was changed only once, which was explained by a lack of linen. Towels were changed daily, then every other day or two, the reason was the same. Dust is wiped off superficially. After moving in, we ourselves had to wipe off the dust in the closets and bedside table. The location of the hotel is good, right in the center.
Татьяна Васильева
03.11.2019
Positives
Excellent treatment, varied and tasty food, excellent location of the sanatorium, polite staff.Negatives
Classic massage only 12 min.Answer from Spa Hotel Jessenius
Уважаемая Татьяна, позвольте поблагодарить Вас за отдых в Спа Резорте «Ессениус», за Ваш отзыв и высокую оценку. Нам будет приятно, если Вы в будущем снова остановитесь в нашем отеле. С нетерпением будем ждать Вашего возвращения. С наилучшими пожеланиями ,Lenka Kuštová, FOM
Тамара Татарникова
03.11.2019
Positives
We have stayed in this hotel 3 times, everything is fine. Pre-booking and transfer work great. I really enjoyed the excursion to Prague
Tomasz Jan Baranski
06.10.2019
Positives
Distance to the sources, very center, very polite staffNegatives
Food is not variedAnswer from Spa Hotel Jessenius
Уважаемый пан Tomasz Jan Baranski, Спасибо за оценку нашего отеля и похвалу персонала! Мы верим, что в трехзвездочном отеле выбор блюд достаточен. Вы могли прийти к менеджеру и обсудить с ним ваши предложения. Ваши мнение помогают нам улучшить качество услуг. С наилучшими пожеланиями Kuštová Lenka
Елена Девятнева
27.09.2019
Positives
The excellent location of the hotel, where treatment and food are directly provided, everything inside the hotel is convenient, the staff speaks Russian, everyone is very friendly, especially Dr. Svetlana, I think it’s time to award 4 stars
Nelli Krieger
09.08.2019