references
Alexander L.
27.04.2025
Positives
Everything is nearby within walking distanceNegatives
There is no large mirror in room 1222
Inna C.
27.04.2025
Positives
Thank you very much, everything was wonderful! This is not my first time at this sanatorium and I will definitely come again. The staff is responsive, the doctor Sofia is very attentive! The food suits me, it is quite dietary, maybe add some variety to the salads Thank you!!!
Elena N.
27.04.2025
Positives
I liked everything very much.Negatives
It would be better to have a buffet in the Restaurant. Although it is also a good idea to save on food.
Iryna K.
26.04.2025
Positives
Thank you for the rest and treatment, we liked everything. We have been resting for the third year.
Hermine M.
26.04.2025
Positives
Very clean, I was satisfiedNegatives
Due to maintenance work, one day was lost for possible applications
Mykola D.
24.04.2025
Positives
Everything was greatNegatives
The restaurant often offers dumplings and gnocchi made from semolina and bread as a side dish. Can they be replaced with pasta, at least partially?
Yelena P.
23.04.2025
Positives
One thing I can say is that the girls at the procedures are nice and know their job, the girl who makes the schedule knows her job and does it conscientiouslyNegatives
I do not advise anyone to go to Krivan. I want to say that upon arrival, they settled us in a room in which we lived for three days and during the day there was no water to take a shower. If there is renovation, do not settle people in these rooms. Then, at my request, they moved us, but we lost half a day on moving and the procedures were lost. Our vacation was ruined. Now about the dining room: Upon arrival, we were met by a woman in the dining room who seats us at tables. There were four of us, but she seated us at different tables, although we made a reservation for our stay in January, and arrived in April. She spoke to us in a raised voice when we asked to sit us at the same table. This person is out of place, you can’t behave like that with guests. She didn’t even apologize for her rudeness. The food in the sanatorium is very, very bad. The menu is monotonous, there is almost no fruit. Canned plums, cherries, apricots. Although this is not compatible with diets. For some reason, in the morning everything looked as if it had been processed or stored somewhere for a week. In the 21st century, you can already buy a coffee machine, and not pour it into thermoses. And when you come a little later for breakfast, the coffee is warm. A very unpleasant aftertaste remained after this vacation. I had to go somewhere to have breakfast outside the hotel. I vacationed in Karlovy Vary for the fifth time. I have been to different sanatoriums, but Krivan is the worst of them. I would never want to be in this sanatorium again and I do not recommend it to anyone.
Valentina E.
21.04.2025
Positives
This is my first time at this resort. I really liked it. The staff is top notch, from the information center to the cleaning of the rooms. I would like to say a huge thank you to all the staff. We have decided for ourselves that we will come to your resort many more times, and we will recommend it to all our friends and acquaintances.Negatives
Here I would like to note a request regarding food. I would like to see more fresh fruits in your menu.
Inna T.
20.04.2025
Positives
Thank you very much for the work of the staff, for the quality of service. I really liked the hotel, the location of the hotel. Thank you for the Saturday evening with live music. Thank you for the cozy and calm atmosphere in the hotel.
Viktor W.
19.04.2025
Positives
Excellent, friendly staff. The location is very good.Negatives
Instead of the booked room with a view of the street, we were given a room with a view of a gray wall. Lack of fresh fruit.
Sibylle K.
17.04.2025
Positives
Particularly commendable: Service in the restaurant and food selection. Room comfort was OK. The hotel's location is ideal, and the fountain for drinking water is easily accessible.Negatives
Hotel staff and services are not well-prepared for German guests. Almost exclusively for Russian guests. The worst part was the trip to Prague, where the tour guide spoke Russian the entire trip without interruption. Fortunately, there was a German-speaking tour guide in Prague. Other tour offers from the hotel were only in Russian. With few exceptions, guests were addressed in Russian. The water in the room completely failed several times. Due to a complete power outage on Friday, the treatment density was particularly high and lacked structure. The announced laboratory test was not performed.
Boris T.
16.04.2025
Negatives
When I was discharged, the nurse said that I had to pay extra for measuring my blood pressure, but she measured it for free.
Olga S.
16.04.2025
Positives
For a 3*** hotel, everything is almost perfect and affordable! The hotel is very clean, the food is good and delicious, and the location is excellent, right in the city center. Many different treatments, some of which you can purchase separately, are all very affordable. I would definitely recommend this spa hotel!Negatives
Medical staff sometimes unfriendly
Linara T.
13.04.2025
Positives
very good location of the hotel very good staff qualified and high-quality assistance from specialists very attentive attitude of the hotel administrationNegatives
very early wake up for procedures and breakfast very small choice of dishes on the buffet almost no fresh fruits and vegetables only canned almost no dessert not always good quality of room cleaning
Galina M.
12.04.2025
Positives
The best memories of staying at the Krolivets sanatorium. Duration of stay March 24-April 6. Modern, clean rooms and medical offices. Dr. Elagin is attentive and gives very professional recommendations. Andrey's massage was one of the best. I would especially like to note the team in the dining room. During the entire time, I did not have any health problems. The warm and attentive attitude of the service staff Svetlana Lyusa, Trofimchuk Lyubov, Trigubenko Tatyana creates a pleasant atmosphere. Travel agent Victoria Maslova helped to resolve all issues that arose. I am very grateful to her. I recommend to my friends. Galina Melnichenko.Negatives
I do not recommend communicating with Stanislava Kopechkova: she can ruin your mood for the whole day.
Susanne H.
07.04.2025
Positives
Our individual requests (room swaps) and treatment times were very well catered for. Two included excursions (Prague and a city tour of Karlovy Vary) were very enriching for us. The dance evening was enriching and provided a relaxing atmosphere for the guests to get to know each other.Negatives
We missed fresh fruit at our meals. The soups were too salty. The staff should be able to understand English and/or German. Meal times were too short and not clearly marked (breakfast until 9:30?)
Irina S.
06.04.2025
Negatives
We wanted to order a transfer. We have a small dog in a carrier. They strictly forbade it. This is a huge minus!
Julia S.
04.04.2025
Positives
The rooms are clean, the staff in the dining room is very well organized and works quickly. The procedures are goodNegatives
The pool should have a special floor covering. We saw 2 men and 1 woman fall. Safety, especially in medical institutions, should be addressed.
Anatoli U.
03.04.2025
Positives
We are very pleased, everything is excellent and thank you from the bottom of our hearts for everything.
Elena G.
01.04.2025
Positives
Liked everything. Location, very convenient. Food, varied and tasty, you can choose. The staff is friendly and ready to help in any situation. Therapist Andrey, very responsive and kind. The staff during the procedures, all very kind and professional. Very satisfied! We were with my husband! We recommend visiting this hotel. We will definitely come again.Negatives
No. It may just be that the furniture in the room is not very conveniently located, two chairs, a table and a bed... It was uncomfortable to walk. But bearable. So, no negativity!!!!!! Small inconveniences😊 We recommend the hotel!
Elisabeth R.
31.03.2025
Positives
The hotel boasts an ideal location in the heart of Karlovy Vary. The famous colonnades and healing mineral springs are in the immediate vicinity. The spa treatments are diverse and of the highest quality, while the staff impresses with their friendliness, professionalism, and great commitment. I have enjoyed returning to this place for years – and will continue to do so in the future.
Lyudmyla M.
31.03.2025
Positives
Thank you very much for the excellent service. The staff is polite and nice, the cuisine has improved. I am happy to come back to you in a year.
Halina M.
30.03.2025
Positives
I am in this hotel 4 times. I am happy with the service. The staff is friendly, the food is tasty and varied, the room is clean. Thank you very much to everyone!!! I will come again in OctoberNegatives
I would like to have a room in building 1 and with a shower, because I walk with a rollator.
Margarita L.
30.03.2025
Negatives
Sauna is too small, water in swimming pool is cold, has to be paid extra.
Johannes P.
30.03.2025
Positives
The sanatorium is in a good location, everything is nearby and easily accessible. The staff is super, responsive and doing their job well, friendly. The doctors do their job perfectly, they will explain and prompt everything. In general, my wife and I were happy.Negatives
On the negative side: firstly, the food, there is no variety, sometimes what they give you is cold and tasteless. The room, standard, is too small for two people, and the beds are very bad and hard, for a person who has problems with musculoskeletal joints.
Svetlana S.
29.03.2025
Positives
Good location of the hotel, all amenities in the room, daily cleaning. Snow-white bed linen and towels, frequent change of linen and towels. Good food, friendly staff. Large selection of procedures and everything happened on schedule without waiting in line. Thank you for the rest and treatment!Negatives
I ordered a transfer from the airport to the hotel, but despite the fact that I called the Sanatorium to confirm the order, I was not met upon arrival... I had to call. It's good that the working day was not over yet. Luckily, I only had to wait 40 minutes.
Elena K.
25.03.2025
Positives
I like everything.Negatives
The food is acceptable, but I would like more vegetarian dishes. Basically, everything is fatty and not very healthy.
Tamara W.
25.03.2025
Positives
I really liked the efficiency in organizing the placement, appointment and implementation of all medical procedures. I would like to note the procedures in office 20 (paraffin and parafango, as well as therapeutic gymnastics. Thank you, I will recommend treatment at this hotel. I have been using the services of Sanatoriums. Com for many years and am very pleased. Keep it up!
Irina Y.
23.03.2025