references
Mihail Chiforisin
06.02.2020
Positives
I can't even defineNegatives
Late check-in. We weren’t even treated to tea, not to mention dinner, although we had paid for the day and they knew about our late visit. We were put in room 304 (like by mistake), which needs repairs: Mold, the plaster is crumbling, the sewage system is clogged. The next day, at our request, they moved us. Thank you. The food is monotonous, although there is a menu from which they may not bring you what you ordered. The salads are always the same: (2-3 types), often not enough for everyone, although 5-8 people out of 35 lived and ate at the hotel. the ration also wants the best. The treatment is good, but the doctor’s instructions (recommendations) are not followed: TAM the nurse is God and the King, no one orders her. PS: In Karlovy Vary 6 times
Дина Цыганова
06.01.2020
Positives
For the first time I see such an attentive and caring attitude of the staff towards vacationers, providing assistance on all issues. Thank them very much.
Anna Gonorska
05.01.2020
Positives
We rested during the Christmas and New Year holidays. I liked everything very much. Good mineral water, ideal for us, good location of the hotel - near the springs, good food, one might say home-cooked, friendly staff - in general, everything was excellent. Thank you all so much!Negatives
This is rather a recommendation for the sanatoriums team to update your video on the Internet where you talk about this spa hotel. The video is clearly outdated: the staff you talk about in the film has changed, some procedures are missing, and some procedures are only for an additional fee. Overall, we were very pleased with our stay at the Moskovsky Dvor spa hotel, and if we go to Karlovy Vary again, we will definitely choose the same hotel.
Светлана Пугачёва
17.12.2019
Positives
The staff has the best attitude towards customers, a very warm and friendly atmosphere. It is very rare to find such a kind attitude anywhere.Negatives
Small cons that don't matter much.
VENERA SALIKHOVA
15.12.2019
Positives
Excellent and friendly staff, delicious food in the hotel restaurant, close to the springs.Negatives
There is no negative, but the medical base is very weak, although there is a minimum number of medical procedures. For me personally, the main thing in Karlovy Vary is water.
Swetlana Ginsburg
10.12.2019
Positives
We really enjoyed it, the food was delicious, the service was excellent, we enjoyed it very much, and the trip to Prague was unforgettable. Thanks a lot
Sergey Kazantsev
08.12.2019
Positives
Nice rooms, friendly staff, good homemade food. The location of the boarding house is excellent. The procedures and treatment are good, you can have a good time without fuss.
Larisa Rakhmanova
04.12.2019
Positives
I rested in the sanatorium from November 16 to November 30, 2019. I was here for the second time (I was previously 4 years ago). Still the same excellent work of the reception and kitchen. The maid did a great job cleaning the room. Thank you all very much. But the treatment process leaves much to be desired.Negatives
It turns out that the magnificent doctor Dagmar Shpishakova has not been working for a long time. There is a professional masseuse, many thanks to her. Instead of 3 nurses, there is ONE nurse. Runs from floor to floor. It works to the point of wear and tear. As a result, in this once very homely, cozy sanatorium, you have to sit in line for procedures. In addition, a number of declared procedures are not provided. The pool is very cold, you can just plunge into it after the sauna. Our wish to the management of the Moscow Court is to increase the number of medical staff and resume the possibility of receiving the declared medical procedures. I wish the entire team good luck and prosperity!
Михаил Волобуев
24.11.2019
Positives
Delicious food, good cooks. Very friendly Alexander at the reception.Negatives
Very poor medical facilities and its organization. Very early lunch from 12 to 13.30 and short dinner from 18 to 19. Always cold water in the pool.
Виктор Мейнцер
18.11.2019
Positives
Good afternoon!!! We rested for three weeks from October 6 to October 27. At the Moskovsky Dvor Spa Hotel, for us, the day began with breakfast, which was served by very pleasant and sweet staff. The food was delicious, varied, always vegetables and fruits, the portions were large, there was enough of everything. Thanks to them for their work!!!!. Procedures. Nurse, what is her correct name, Zena or Zdena, I didn’t understand, sorry, she alone managed everything on two floors, great job. There were gas injections and a massage therapist. There were other nurses, they were all polite and friendly. Thank you very much to them!!!Negatives
The bad thing is that the video on the site does not correspond to reality. You have not had this doctor for a long time who is in the video and tells you what they are treating at the Spa hotel. You don’t do what you show, you don’t take tests, you don’t do a cardiogram, in general, the examination is done on the run by a doctor who comes only in the evening and only then if there are new visitors arriving. But a card for the procedures is already given at the reception without a doctor. That means it’s the same for everyone. treatment. and no personal approach to everyone. There are no baths with herbs, with Dead Sea salt, or mud. There is no hardware lymphatic drainage massage, general massage, reflex foot massage. There is no carbon dioxide bath and a bag of carbon dioxide. The hotel itself has been in need of renovation for a long time; on our 4th floor there was no hot water. To wash I had to sign up for the pool and take a shower there, and so for all three weeks the negative was terrible. I won’t believe it in other hotels (via Video), but I won’t go to this one and I don’t recommend it to others. And yet, many thanks to all the service staff!!! These shortcomings are not their fault.
Anna Litvin
11.11.2019
Positives
Nutrition! We can’t compare because it was our first time in Karlovy Vary. We really enjoyed. The kids ate everything, which is very rare!Negatives
Hot water! She is absent in the morning and during the day, when the procedures..., in the evening it takes a long time to come down... When there are 4 of you in a room, this is problematic..
Nina Borisenko
08.11.2019
Positives
Everything is fine and wonderful if you go for treatment and relaxation. Excellent staff, very kind, nice atmosphere. Quiet, calm, everyone is like family. The food is delicious, always fresh, there is enough of everything! I liked everything! Thanks everyone!
ANDREI NIZOVTCEV
03.11.2019
Positives
We love Karlovy Vary. The hotel was chosen based on price, location and good reviews about the food. Spa treatments are secondary for us. Therefore, we were satisfied with everything at such a price-quality ratio. But I wouldn’t recommend treatment to anyone who cares.Negatives
Everything suited us
Tamara Glezer
01.11.2019
Positives
I liked the hotel: homely atmosphere, friendly staff, excellent food.
Galina Wagner
21.10.2019
Positives
First time in the Czech Republic, we were very pleased, we will definitely return next year. I liked the hotel, the homely, cozy atmosphere, the staff simply tried their best, no matter whether it was a waitress in the kitchen or a nurse during procedures, the food was surprising, it was Russian home cooking, it made me happy, my daughter is a vegetarian, and the extra chefs tried to create a menu for her, although this is not provided.Negatives
I can’t call this negative, most likely wishes, updates to devices during procedures, there are only three hoses for inhalation and in very worn condition... Hardware lymph drainage was canceled because the device was broken, it’s also a pity, my legs don’t swell at all, and here perhaps we walked a lot or the atmospheric pressure, maybe the salts of the water had such an effect on me that my legs swelled. And for some reason the jacuzzi in the sauna was not turned on either. But this is all a small wish for a wonderful vacation, thank you all so much for a wonderful week.
Валерий Дубенко
27.09.2019
Positives
Very good hotel! Everything was prompt, professional and high quality! Thank you very much to the administration and all the hotel staff. I really want to come back!!!Negatives
We didn't see them.
Владимир Яшлавский
26.09.2019
Positives
Everything is wonderful!!! Thanks to the whole team!!! We wish everyone success and good luck!!! Thank you!!!Negatives
There is no negativity, the rooms need renovation, but this does not depend on the team.
Nataliia Pashchenko
20.09.2019
Positives
I liked the Moscow courtyard. Convenient location. Very friendly staff. The medical staff works conscientiously and with soul. Very good masseuse. The food is delicious, the chefs work hard. The rooms and the hotel are always clean.Negatives
Very uncomfortable pillows, very thin. If only we could buy normal pillows at IKEA, everything would be in order!
Svetlana Göstasson
29.06.2019
Positives
The food is delicious, just like home. Cleaning and towels every day. Suzanna is a professional massage therapist, great job. The reception staff is friendly and will answer any questions.Negatives
You must arrive at the beginning of breakfast, lunch, and dinner. Snacks are often in short supply and new ones are not replenished. If you book an excursion, all your scheduled procedures will disappear on that day and will not be transferred to another day. The sauna and hot tub on the 6th floor are not working. There is water in the shower on the 6th floor.Answer from Spa-Hotel Moskevsky Dvur
Здраствуйте , Светлана , благодарю Вас за отзыв , нам очень приятно , мы маленький отель и у нас нет возможности менять процедуры , хотя это очень индивидуальный вопрос . Что касается сауны , скорей всего это была временная неполадка , сейчас уже все работает Petehyrych Roman Sales and Marketing Manager
Ирина Белова
24.06.2019
Positives
unusually attentive attitude of the administrators, willingness to solve all the questions that arise from the guests. delicious food, friendly service, magical brewed coffee in the morning. spacious and decent apartment room (lived in 302). location 2 minutes (walking distance) from the resort boulevard. work The medical staff performing the procedure was excellent!Negatives
I was left with a mixed impression from the doctor’s appointment, but it’s not negative. You need to understand that you are more likely to relax and receive positive emotions. The atmosphere created in this hospital is conducive.Answer from Spa-Hotel Moskevsky Dvur
Добрый день , Ирина , каждый гость для нас очень важен и мы имеем ко всем индивидуальный подход - это наша особенность , надеемся, Вы еще вернетесь к нам Petehyrych Roman Sales and Marketing Manager
Alexey Nazarov
19.06.2019
Positives
The food is very good, you can choose according to your needs. Everything is delicious. Lots of different salads and fruits. The number matches the description. The location is wonderful. The staff is very friendly. The atmosphere in the hotel is like home. I recommend.Negatives
We didn't see any cons.Answer from Spa-Hotel Moskevsky Dvur
Алексей , спасибо Вам за отзыв , надеемся еще не один раз приедете к нам и останутся только положительные впечатления . Petehyrych Roman Sales and Marketing Manager
mikhail petrochenko
06.06.2019
Positives
Nice, small and cozy spa hotel with professional and polite staff.Negatives
In my opinion, Moscow Yard also has its disadvantages. In my opinion, motion sensors in the corridors are not a very well-thought-out solution for a hotel, since when a person stops, they turn off the lights and you are in complete darkness (waiting for an elevator car, opening room doors, waiting for an appointment with a doctor, etc.). If we're going to save on electricity, it would be a good idea to install energy-efficient light bulbs in the rooms, and emergency lighting in the corridors. Every day, in the morning, until about 11 o'clock, there was no hot water in room 401. If you drain cold water for a long time, then you could wait for a little warm water. Not enough procedures. And the weather was not kind.Answer from Spa-Hotel Moskevsky Dvur
Здравствуйте , Михаил , Ваш отзыв для нас очень важен . Приношу свои искренние извинения за неполадки с водой ( в это время был небольшой ремонт ) У нас стандартно 17 процедур в неделю – это среднее количество процедур в Карловых Варах . Мы прислушаемся к Вашим идеям и возможно даже реализуем их Petehyrych Roman Sales and Marketing Manager
Елена Лящевская
04.06.2019
Positives
Stunning homely atmosphere, responsive staff, the work of the chefs deserves the highest praise! The food was very tasty!!! I liked everything, special thanks to the medical workers!)Answer from Spa-Hotel Moskevsky Dvur
Елена , добрый день , спасибо за отзыв , мы работаем для того , чтобы у наших гостей оставались только самые положительные эмоции после посещения нашего СПА Отеля Petehyrych Roman Sales and Marketing Manager
Alexander Geist
26.05.2019
Positives
accommodation and food are good, air and water are excellent.Negatives
There were no procedures, such as mud.Answer from Spa-Hotel Moskevsky Dvur
Александр , спасибо за Ваш отзыв . Что касается процедур : их назначает врач , не может такого быть , чтобы гостю назначили процедуру и он ее не получил . Все подбирается индивидуально для каждого пациента . Надеемся Вы вернетесь к нам Petehyrych Roman Sales and Marketing Manager
Галина Середа
13.05.2019
Positives
Everyone was happy. Thank you. We are very pleased with our excursion trip to PragueAnswer from Spa-Hotel Moskevsky Dvur
Добрый день, Галина , мы рады что Вам все понравилось . Надеемся на Ваш возврат в наш СПА Отель Petehyrych Roman Sales and Marketing Manager
Любовь Савинова
13.05.2019
Positives
Rest is good. I liked the hotel and the hotel staffAnswer from Spa-Hotel Moskevsky Dvur
Здраствуйте , Любовь , спасибо за отзыв для нас очень важно , чтобы гость получил положительные эмоции после отдыха в нашем Спа Отеле .Petehyrych Roman Sales and Marketing Manager
Вера Сулаева
10.05.2019
Positives
We had a great time, like visiting good friends. Thanks to the managers Alexander and Irina, the director of the sanatorium, I apologize to her for not remembering my name and patronymic, doctor Tatyana Petrovna, special thanks to the nurses, Marta for her morning coffee.Answer from Spa-Hotel Moskevsky Dvur
Добрый день , Вера . Мы будем рады видеть Вас еще раз у нас на отдыхе Petehyrych Roman Sales and Marketing Manager
Viktor Schneider
07.05.2019
Positives
We thank all the hotel staff for their sensitive attitude towards patients, we would especially like to highlight Alexander at the reception desk, he is a very tactful, kind and sympathetic person. We also really wanted to thank the restaurant staff, the cooks, everything was very tasty.Negatives
I would like you to pay attention to the towels, which were very washed out and torn, broken blinds in the toilet, we had to cover the windows in the toilet ourselves since everything was in plain sight. In our room the door did not close well and when we tried to close it, the door handle fell off.Answer from Spa-Hotel Moskevsky Dvur
Здраствуйте , Виктор , все пожелания переданы администрации отеля Petehyrych Roman Sales and Marketing Manager
Александр Монахов
01.04.2019
Positives
We thank the staff of the spa hotel Moskovskiy Dvor for the well-organized work. We were fed deliciously and variedly, treated with high quality, surrounded by care and attention, making us feel welcome. Thank you very much! We will recommend staying in this hotel to our friends and family. And we ourselves hope to visit Karlovy Vary at the Moskovskiy Dvor HotelAnswer from Spa-Hotel Moskevsky Dvur
Добрый день , Александр , благодарим за Ваш отзыв , будем рады иметь возможность еще раз увидеть Вас в нашем Спа Отеле Petehyrych Roman Sales and Marketing Manager