references
Positives
Everything was great, I liked everything very much.Positives
Everything is as it should be - good. Room cleaning leaves much to be desired. In general - everything is fine, thank you 🤗Positives
Good spa hotel: - very good and varied treatments - Food is varied and adapted to the chosen treatment with appropriate options - The lack of a wellness area is compensated for by the thermal bath, which is 3 minutes awayNegatives
There is no adequate fitness room (mostly used for treatments - that's fine), but the individual machines are pushed together in the cornerAnswer from Spa-Hotel Sadovy Pramen
Hello, thank you for your high rating, which we greatly appreciate. We will consider your suggestions to improve our services. We thank you. We are pleased that you enjoyed your stay and look forward to your next stay. Kind regards from the hotel sales department
Positives
This is not the first time I have rested and received treatments in this sanatorium. I like everything, the staff is friendly and attentive. Procedures are always delivered at the appointed time without waiting. I plan to come again.Positives
Many thanks to medical staff of massage and thermal departments.Negatives
I would like the doctor and medical staff responsible for making appointments to be more attentive and friendly. The room was poorly cleaned, or rather not cleaned at all (only garbage was taken out). Ordering food is too complicated for older people and no one explains how it works. We will definitely not visit this resort again and no further recommendation. Complete disappointmentAnswer from Spa-Hotel Sadovy Pramen
Hello, thank you for your review. Your insights and recommendations will be addressed. However, the girls in the dining room are always happy to explain how to order food and work with the terminal. With best wishes LH Sadový Pramen
Negatives
the room was poorly cleanedAnswer from Spa-Hotel Sadovy Pramen
Добрый день, благодарим Вас за Вашу высокую оценку и спасибо также за Ваш комментарий, который мы рассмотрим. Благодаря вам мы можем стать лучше. S наилучшими пожеланиями отдел маркетинга LH Sadový Pramen
Positives
This is a convenient location, good medical facilities, a large number of procedures and comfortable large rooms. I would also like to note the caring staff of the medical department and reception.Negatives
Too many cons. The first is nutrition. The food is tasteless, the salads are somehow floating, for some reason the chopped vegetables float in the water and have a very unsightly appearance. Black tea brewed in a large cauldron is impossible to drink. My husband has a diabetic diet, which the waitresses constantly forgot about. Every morning for two weeks, the only cereal available is oatmeal; apparently the cook doesn’t even suspect that there are many other cereals in the world. Breakfast time is inconvenient from 7.15 to 9.00. And procedures are prescribed at this time. If you come for breakfast, for example, at 8.30, then many dishes are no longer there, even the notorious oatmeal. We were prescribed 5 carbon dioxide baths, in the first three there was almost no gas, and only the last two were as expected. It turns out there was some kind of breakdown, but no one said anything about it and the procedures were not replaced. I also really didn’t like the threatening reminders that if you lose your key or card, you have to pay 200 CZK, the same for rescheduling procedures. And even to measure the pressure, you have to pay. But what struck me most was the cleaning of the rooms, practically none at all. We complained to the reception, and in retaliation we received a “gas attack” from the maid; she poured so much bleach into the shower that we had to open all the windows and doors, otherwise it was impossible to stay in the room. A week later everything happened again. In the end, we gave up on “cleaning” altogether. We’ve been to different sanatoriums in different countries many times, but this is the first time we’ve encountered something like this. We will definitely not go to this resort again.Answer from Spa-Hotel Sadovy Pramen
Добрый день, благодарим Вас за Ваш отзыв. Ценим Ваше мнение и примем шаги для улучшения наших услуг. Все комментарии и предложения принимаем серьезно, и Ваше мнение поможет нам стать лучше. Благодарим Вас за то, что поделились своим опытом с нами. С наилучшими пожеланиями отдел маркетинга LH Sadový Pramen
Positives
Everything was just super. Many thanks to all the staff for the high-quality and professional service, from the moment of arrival to check-out. Everyone is very friendly, always with a smile on their face, which is very important for guests. The team at Sanatorium.com amazed us; it was very easy to choose a hotel and always responded to our questions clearly and quickly. We will definitely return to this hotel next time. Thank you all again for a great stay and see you next timeNegatives
NoAnswer from Spa-Hotel Sadovy Pramen
Добрый день из Карловых Вар! Благодарим Вас за Ваш положительный отзыв и высокую оценку. Мы очень рады что Вас устроила работа нашей команды. Будем надеяться на следующие встречи. С наилучшими пожеланиями, отдел маркетинга LH Sadový Pramen
Positives
We were at the Garden Pramen Hotel for the sixth time, and, as always, we were very pleased. We plan to come again in 2024! Best regards Nikolai & Claudia GengPositives
The location is perfect - close to the springs and close to the city center. The food is fine - big choice of the dishes. The staff is very nice, helpful and responsible. The medical procedures are probably the best!Negatives
There are just minor things such as changing towels once in a week only. Design of our room was done in absolutely dreadful orange and bright red colors. This type of colors are not associating for me with the relaxing atmosphere that the sanatorium is supposed to have.Answer from Spa-Hotel Sadovy Pramen
Hello from Karlovy Vary! Thank you for your rating and feedback, which we appreciate very much. Next time please don´t hesitate to write us in advance that you are not a fan of bright colours and we will do our best for your satisfaction. We are looking forward to your next visit. With the best wishes the sales department of the spa hotel Sadový Pramen
Positives
Everything is excellent, attentive medical staff, good attitude of all hotel staff.Positives
Lots of applications. The staff is accommodating.Negatives
Don't have any!Answer from Spa-Hotel Sadovy Pramen
Gutten Tag, vielen Dank für Ihre hohe Bewertung, die wir sehr schätzen. Wir freuen uns, dass Sie bei uns zufrieden waren und würden uns sehr freuen, Sie wieder in unserem Kurhotel begrüßen zu dürfen. Mit besten Wünschen Verkaufsabteilung LH Sadový Pramen
Positives
The spa stay at the Hotel Sadovy Pramen was fantastic! Above all, it was good for my 84-year-old mother, who survived a very difficult operation. Our highly competent spa doctor prescribed such treatments that helped my mother get it right. During the first few days of the treatment she was still in a wheelchair, then she moved around with a walker and in the end she only needed a walking stick. Pain after the operation has also almost completely disappeared. We heartily recommended the Hotel Sadovy Pramen to everyone we knew. Many want to go there now. My mother also definitely comes again. Thanks to our spa doctor and all the friendly staff at the hotel! EWPositives
Very nice, qualified staff, polite and friendly. Very well thought out and organized structure: all appointments in all areas are coordinated with one another. Very tasty food (but the review is on the "-" page)Negatives
Unfortunately the footpath to the hotel is broken. It is difficult to drive through with a suitcase or a walker. Not enough thought has been given to people who have lactose or gluten intolerance. We would also like to eat a cake, but we couldn't. A few more vegan dishes would be desirable. Some days it was really difficult to choose a dish when you have food intolerance. Otherwise the food was very - very tasty!!!!Answer from Spa-Hotel Sadovy Pramen
Gutten Tag, vielen Dank für die gute Bewertung und wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Um Ihren Speiseplan für spezielle Diäten anzupassen, können Sie sich jederzeit an die Diätassistentin wenden und alles mit ihr besprechen. Die glutenfreie Diät ist bei uns kostenpflichtig. Vielen Dank für Ihr Verständnis. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen von der Verkaufsabteilung von Spahotel Sadový Pramen
Positives
this is my sixth time I'm staying at your resort. im very satisfied with the place, the staff is very nice and very professional, the room was very clean, and the treatment's were amazing. i wish i could come more often. thank you see you next year Klara vaismanPositives
Excellent food, beyond all praise, excellent medical and treatment staff. Ideal cleanliness, order, comfort.Negatives
I am disabled, 75 years old, on the day of arrival (Saturday) I was given a room far from the elevator. And on my sore legs I walked along the long corridors from my room to the dining room for 1 hour. I specifically noticed the time. I asked for another number. I received a refusal with the explanation that there were no available rooms. An employee of the commercial department will come out on Monday and maybe they will find you a number. In the meantime, wait and be patient. Needless to say, the sanatorium was half empty. Finally, I became completely exhausted and demanded that the receptionist call the marketing department employee at home. The number was found. Then I had to listen to the maid’s dissatisfaction: “You don’t have the right to behave this way, what do you allow yourself... In general, the good days were ruined. But then everything was fine. Wonderful medical staff, treatment nurses. Excellent food: varied, fresh, hot for 5+. If my health allows, I will come next year and only to you.Answer from Spa-Hotel Sadovy Pramen
Добрый день, спасибо за высокую оценку, мы благодарны за неë. У нас просьба. Пожалуйста предупредите нас в следующий раз, что Вам нужна комната ближе к лифту и мы постараемся еë приготовить. Спасибо за Ваше понимание. Мы в ожидании Вашего следующего пребывания. С уважением и желанием всего хорошего за санаторий Sadový Pramen отдел маркетинга
Positives
Nothing negative, just positive moments.Answer from Spa-Hotel Sadovy Pramen
Vielen Dank für Ihre hohe Bewertung, die wir sehr zu schätzen wissen, und wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.
Positives
Good morning for us older people Parkour was very pleasant and everything was perfect we have been in the same hotel for 12 years we already know staff and we liked everything thank you very much with kind regards Georg and MariaAnswer from Spa-Hotel Sadovy Pramen
Guten Tag, vielen Dank für Ihre anhaltende Unterstützung. Wir freuen uns schon auf Ihre nächsten Aufenthalte. Mit besten Wünschen im Namen des Kurhotels begrüßt Sie die Verkaufsabteilung
Positives
Nice staff, good treatments, large clean roomNegatives
bad, unsavoryAnswer from Spa-Hotel Sadovy Pramen
Guten Tag sehr geehrte Frau Koliada, es tut uns sehr leid, dass Ihnen keines der Speisen geschmeckt hat. Sie hatten die Möglichkeit der persönlichen Auswahl aus 5 Sorten, zu Ihrer festgelegten Diät. Unsere Köche versuchen, so zu kochen, dass es den therapeutischen Schwerpunkten entspricht. Schade, dass Sie keine detaillierteren Informationen geschrieben haben.
Positives
Very goodNegatives
NoAnswer from Spa-Hotel Sadovy Pramen
Vielen Dank für Ihre hohe Bewertung, die wir sehr zu schätzen wissen, und wir freuen uns, dass Sie Ihren Aufenthalt genossen haben. Wir würden uns freuen, Sie wieder bei uns begrüßen zu dürfen.
Positives
Everything is great. Good only with dinner. But this is valid only for 2 meals a day. However, this depends on the client's payment, so we can say that this is also excellent.Answer from Spa-Hotel Sadovy Pramen
Благодарим Вас за высокую оценку, мы очень ценим ее и рады, что Вам понравилось Ваше пребывание. Мы будем рады приветствовать Вас снова.
Positives
I have been coming to this sanatorium for more than 10 years. Very attentive and friendly staff. Many thanks to all the staff for their work.Negatives
The rooms are not cleaned very conscientiously and towels and bed linen are not always changed on timeAnswer from Spa-Hotel Sadovy Pramen
Благодарим Вас за высокую оценку a за ваши комментарии , мы очень ценим ее и рады, что Вам понравилось Ваше пребывание. Мы будем рады приветствовать Вас снова.
Positives
We were in this sanatorium from 15.05 - 26.05. 23. We are delighted. I liked everything - treatment, food, accommodation. We recommend visiting the Sadovyi Pramen sanatorium.Negatives
One bad thing is that there is no Swimming Pool and Sauna, but you can visit the neighboring building at the Krivan Hotel, not expensive and very close.Answer from Spa-Hotel Sadovy Pramen
Благодарим Вас за высокую оценку, мы очень ценим ее и рады, что Вам понравилось Ваше пребывание. Мы будем рады приветствовать Вас снова.
Negatives
Slow InternetAnswer from Spa-Hotel Sadovy Pramen
Благодарим Вас за высокую оценку a за Ваши комментарии, мы очень ценим ее и рады, что Вам понравилось Ваше пребывание. Мы будем рады приветствовать Вас снова.
Positives
Everything is very goodAnswer from Spa-Hotel Sadovy Pramen
Благодарим Вас за высокую оценку, мы очень ценим ее и рады, что Вам понравилось Ваше пребывание. Мы будем рады приветствовать Вас снова.
Negatives
No negative!!!!Answer from Spa-Hotel Sadovy Pramen
Thank you for the high rating, which we appreciate very much and we are pleased that you enjoyed your stay. We are looking forward to your next visit.
Positives
Hello, good hotel, service and location. We will return with pleasure again.👋Answer from Spa-Hotel Sadovy Pramen
Благодарим Вас за высокую оценку, мы очень ценим ее и рады, что Вам понравилось Ваше пребывание. Мы будем рады приветствовать Вас снова.