references
Positives
Everything was very good. A pleasant, well-maintained hotel, more likely 4+ stars than 5*, but the hotel prices are affordable compared to other 5* hotels. Wonderful place, forest across the road, crystal air, silence, polite and friendly staff, good spa, large pool, pleasant sauna. We were a little unlucky with the weather, but the hotel is not responsible for this))). An excellent cook, a choice of food for every taste, it is very important that there is little salt in the food and you can choose seasonings to suit your taste. A huge, or rather a huge, thank you to the head doctor, who helped me a lot with adequate treatment and revalidation. And of course, thanks to the employees of sanatoruims.com: everything was fast, well coordinated, there were some questions, I received an answer on the same day. The transfer was perfectly regulated. Everything is done in a very positive context.Negatives
None!!!
Answer from Spa Hotel Savoy Westend
Dear Olga Khaiboulov-Flyam Thank you so much for your review! We are glad that your stay with us was pleasant and comfortable. We appreciate your attention to detail, such as the well-maintained hotel and reasonable prices. We try to do everything possible to make our guests feel at home and enjoy every moment of their stay. We are very glad that you appreciated our staff, culinary treats, and our service. We will be glad to see you visiting us again in the near future! Best wishes, SWH Management Team
Positives
A beautiful hotel. Cleanliness and order everywhere. Polite staff.Negatives
The Spa Center (swimming pool, sauna) is only open until 18.30. Very noisy ventilation in the room that cannot be turned off.Answer from Spa Hotel Savoy Westend
Dear Ruslan Aschurow, Thank you for your feedback! We are glad that you liked our hotel, as well as our polite staff and cleanliness everywhere. However, we apologize for the inconvenience caused by the spa being open until 18:30. Your feedback about the noisy ventilation in the room is also very important to us, and we will definitely take measures to solve this problem. We hope that you will visit our hotel again in the future and we can offer you an even more pleasant and comfortable stay! With warm wishes and best wishes for the future, SWH management team
Positives
Amazing!! I can only recommend this resort. The director is very helpful and attentive and spent enough time with me. It really is an ability. I liked the treatment plan that was created specifically for me, and in my opinion it was effective. I enjoyed swimming in the pool in the morning. I would also like to note the food in the restaurant, really tasty and fresh. If you're looking for a medical vacation, this resort is the place to be. Thanks again to the whole team for your care!! 😊Answer from Spa Hotel Savoy Westend
Dear Lyudmila Dmitrieva, Thank you for your wonderful review! We are very glad that your stay in our sanatorium left such a positive impression and that you appreciated the individual approach in drawing up a treatment plan. Our goal is to provide each guest with the most effective and comfortable treatment. We are grateful for your kind words addressed to our director and the entire team, who are trying to make our guests' stay as pleasant and rewarding as possible. We are also glad that the kitchen of our restaurant was able to please you with high-quality and tasty dishes. We hope to see you again among our guests to offer even more positive emotions and health. Sincerely, SWH management team
Positives
From the very beginning of our stay our experience was exceptional. We got a large room with a beautiful view. We were delighted with the hotel restaurant, which offered amazing, tasty and most importantly fresh food every day. We had half board during our stay, but it was worth going for lunch. We tried both the a la cart and the buffet. In both cases we were pleasantly surprised. My gluten intolerance was even taken into account thanks to the helpful restaurant staff 😊 The staff throughout the hotel were incredibly friendly and attentive and made sure we had everything we needed. Many thanks to the reception, who not only showed and explained everything, but also organized several trips for us. We also loved the wellness center, the massages were wonderful! So simple: I recommend this hotel to everyone who is looking for quality treatment and a friendly atmosphere in a hotel. We are already looking forward to our next visit!Answer from Spa Hotel Savoy Westend
Dear Zhanna Krasavina, Thank you very much for your thoughtful review and for sharing your experience at our hotel. We are very pleased that we were able to provide you with comfort and quality at all stages of your holiday. Your words about the large room with a beautiful view and the quality of food in our restaurant fill us with pride. We strive to offer a variety of quality dishes to suit all tastes and needs, including special dietary restrictions such as gluten intolerance. We are truly grateful for your kind words about our staff. Our team does everything possible to make every guest feel special and caringly attended to. Thank you for recommending our hotel and we look forward to welcoming you again. See you again! Sincerely, SWH management Team
Positives
The hotel really stands out, especially with its amazing spa. The pool, as promised, is really huge. For me, swimming is very relaxing and helps with back pain, so I went to the pool several times a day. The great thing is that the entrance to the wellness center is already included in the room price, and you can use it almost unlimitedly. The whole hotel looks luxurious and is really interesting from an architectural point of view. The room we were allocated (superior with balcony) was beautiful and lived up to our expectations, even the view of the city was magical. My wife and I also visited the resort town several times and tried the local springs. However, the most beautiful walk was in the evening when everything was illuminated. Oh, what romance. We believe that we will return to you again, perhaps in the summer.Answer from Spa Hotel Savoy Westend
Dear Andrey Gribanov, Thank you for such a warm and detailed review of our hotel. We are extremely pleased that you appreciated our spa and swimming pool and that our services helped you achieve the relaxation and comfort you desired. We are glad that the included unlimited access to the spa center added positive emotions to your stay. We are also pleased that the hotel's architecture and superior room with balcony met your expectations and that the view from the window left you with an unforgettable experience. Karlovy Vary is truly magical in the evening, and we are happy that you were able to enjoy this beauty together. We look forward to seeing you again in the summer! We will be glad to offer you even more opportunities for relaxation and new experiences. Warmest regards, SWH management Team
Positives
Savoy Westend exceeded all my expectations! First impression? Staff! Very friendly and always ready to help. I have mobility issues so I was a little worried about how it would look in the hotel. They immediately explained everything to us about where it was most convenient to get to, taking into account my disability. The buildings are connected by corridors and there are elevators everywhere, so my problem was actually solved. And the room was tailored to my needs and was also beautiful and spacious. As for the spa center, I was also surprised by its accessibility and, again, willingness to help. The location of the hotel is in the middle of everything and at the same time nothing :) On one side there is a direct entrance to the resort forests, and on the other side it is only a 5-minute walk to the center, which can be accelerated. take the elevator on site. I was here for treatment and would like to thank the doctor for caring about me and wanting to help me. The treatment was truly personalized and I can say that I still feel great. I give it five stars.Answer from Spa Hotel Savoy Westend
Dear Igor Goldenberg, Thank you very much for your comprehensive feedback and appreciation of our hotel and staff. We are sincerely glad that we were able to exceed your expectations and make your stay with us comfortable and enjoyable. It is especially important to us that you noted the accessibility and amenities for guests with limited mobility. Our team always tries to create conditions so that every guest feels confident and comfortable in any part of the hotel. Thank you for sharing your treatment experience. We are proud that our doctors and all medical staff approach each guest individually, trying to take into account all the needs and wishes as much as possible. We appreciate your trust and hope your health continues to improve. We look forward to welcoming you back to our hotel to make your holiday unforgettable again. Warmest regards, SWH management team
Positives
Our stay at the Savoy Westend was absolutely excellent. I can recommend them. However, what interested us most was the use of thermal springs right in the hotel. The baths we took as part of the treatment were really nice and warm. My mother and I returned home happy and rested, and we still remember the excellent care we received. I would also like to mention the buffet breakfasts and dinners, which were very tasty and fresh, and the choice met the expectations of a 5* hotel. In connection with the chosen weight loss program, we consulted with a nutritionist about nutrition. and it was prepared for us to order according to the menu. I was also surprised to learn that the hotel is the only one in the city accredited by the Ministry of Health. A big plus is the possibility of parking in a garage right on the resort property. Just a little final tip; I recommend staying on the weekends when there is live piano playing in the bar on Fridays and Saturdays. The music plays nicely throughout the hotel and it is truly an unforgettable experience! Thank you, we will come again.Answer from Spa Hotel Savoy Westend
Dear Nina Khokhotva, Thank you for such a detailed and warm review of your stay at the Savoy Westend. We are delighted to hear that you enjoyed every aspect of your visit, especially the hot springs and the personalized approach to treatment and nutrition. We are committed to providing the highest level of service and care to every guest, and your satisfaction is the best confirmation of our efforts. We are especially glad that our culinary team was able to surprise you with the quality and variety of dishes from our buffet. Thank you for your recognition of our uniqueness and accreditation, as well as for your useful tips for future hotel guests. We look forward to welcoming you back to our hotel so that you can once again enjoy the atmosphere of luxury, comfort and musical evenings. With warm wishes and best wishes for the future, SWH management team
Positives
The best SPA hotel in Karlovy Vary. Wonderful, polite and professional staff. The SPA is well equipped. There are no queues for procedures (compared to other hotels). The food is delicious.Answer from Spa Hotel Savoy Westend
Dear Yuriy Krazhan, Thank you for your review and high rating of our SPA hotel. We are glad that you appreciated the quality of service of our staff, the SPA equipment and the culinary offerings of our restaurant. It is important to us that every guest feels special and leaves us completely relaxed and satisfied. We are waiting for you again in Karlovy Vary! Warmest regards, SWH Management Team
Positives
Very beautiful hotel, large swimming pool with jacuzzi. Large selection of treatments and friendly staffAnswer from Spa Hotel Savoy Westend
Dear Ksenia Maykova Maximova, Thank you for your review and high rating of our hotel! We are glad that you enjoyed our large swimming pool with Jacuzzi, the variety of treatments on offer and the friendliness of our staff. It is very important to us that each of our guests feels comfortable and cozy during their stay with us. We hope to see you again in the near future! Warmest regards, SWH management Team
Positives
The hotel is located on the edge of the forest. Very quiet location. However, to get the thermal water, you have to go down into town, which can be very difficult for older people and people with problems with their musculoskeletal system, as the hotel is very high up and a bit far from the thermal springs. Otherwise, the location is beautiful.Answer from Spa Hotel Savoy Westend
Dear Mr. Chovanski, Thank you for taking the time to share your experience. We are very happy that you were able to enjoy the peaceful and beautiful location of our hotel on the edge of the forest. However, we are sorry to hear that the route to the thermal springs is challenging for you and other guests with mobility issues. Your feedback is very valuable to us and we take your comments seriously to improve accessibility and comfort for all our guests. We are currently exploring ways to simplify transportation into the city for our guests, including a shuttle service to the thermal springs at set times to facilitate access. We thank you again for your valuable feedback and hope to welcome you back soon to make your stay even more enjoyable. Best regards, SWH management team
Negatives
The bed in the room is located against the wall of the elevator shaft. First early call and sleep gone. Sooooooooo.....Answer from Spa Hotel Savoy Westend
Dear Oleksandr KOSIACHENKO, Thank you for your high rating of our hotel and for taking the time to share your review. We are truly pleased that, despite the inconvenience, your overall experience was positive. We apologize for the inconvenience caused by noise from the elevator shaft. We understand how important sound and uninterrupted sleep is for our guests, and we regret that this time we were not able to provide ideal conditions for your relaxation. Your comment is very important to us, and we will definitely consider possible ways to improve sound insulation in rooms located next to the elevator shaft in order to prevent similar situations in the future. We would be delighted to see you again at our hotel and would like to offer you a room in a quieter part of the building to make your next visit even more comfortable and enjoyable. Sincerely, SWH management team
Positives
Hello. I stayed at the Hotel Savoy Westend for 10 days. I am very satisfied. The staff is very attentive, friendly and accommodating. The room is tastefully decorated - decorated in green and gold - white. Very clean every day. Double bed for single use. Beautiful view in every direction. As for the restaurant - simply magnificent and classy, classy...often live music...service is very friendly. Whether meat or fish, or cold platters, or sweet dishes, cake - it is simply classy, it couldn't be better. Compliments to the pastry shop and chefs. Simply 5 *****. The receptionist and gentleman are really friendly and always helpful. The kettle didn't work, but it was replaced immediately. It's about 10 minutes to the colonnade. On the way back, if you don't want to climb a hill, there is an elevator. You should ask at the information desk, then it's easy to find. The swimming pool is long, clean and warm. There is also a sauna and hammam. The only thing I missed was a long shoehorn. I would love to come again. Thank you very much.Answer from Spa Hotel Savoy Westend
Dear Natalija Götz, Thank you very much for your wonderful review after your stay at the Hotel Savoy Westend! We are very happy to hear that you were completely satisfied with your stay. It is a great pleasure for us to hear that you enjoyed our attentive and friendly staff, the tastefully decorated room and the cleanliness in our hotel. We always strive to offer our guests first-class service and it is nice to hear that we were able to meet your expectations. Your praise for our restaurant, the selection of dishes and the friendly service also means a lot to us. It is our goal to offer our guests a classy and enjoyable dining experience and we are pleased that you found this with us. We also thank you for your comments regarding the kettle and the elevator to the hotel and we are sorry that you were missing a long shoehorn. Your feedback is important to us and we will make sure that we work on further improving our service. It would be a great pleasure for us to welcome you again at the Hotel Savoy Westend. Thank you very much for your review and your kind words. We are already looking forward to seeing you again! Best regards, SWH management team
Positives
I really liked everything, the hotel itself, the room and cleaning, varied and tasty food, service, treatment. Special thanks for the amazing tour guide on the gift trip to Prague and, of course, the transfer from home to the spa hotel and back.Answer from Spa Hotel Savoy Westend
Dear Irina Oberst, We are immensely glad that your stay at our spa hotel left such a pleasant impression! Your feedback is very important to us and we thank you for taking the time to share your experience. We always strive to make every guest feel special and receive the highest level of service, so your satisfaction is our best reward. We are glad that you liked our hotel, the comfort of the rooms, the variety and quality of food, as well as our service. It is our goal to provide you with maximum comfort and pleasure during your stay. Special thanks for your assessment of our guide in Prague. We always try to choose the best professionals so that our guests can enjoy the most interesting and memorable excursions. It is also nice to hear that our transfer from home to the hotel and back turned out to be convenient and comfortable for you. Thank you again for your support and for choosing us for your holiday. We hope to see you again at our hotel in the near future! Best wishes, SWH management team
Positives
I thank the Sanatoriums team for their attention, efficiency and support in organizing spa treatment. I was very pleased with the resort itself. Treatment, accommodation, food - everything is at a decent level!! My next visit will only be to this sanatorium!! I recommend!!Positives
The luxurious 5* spa & wellness hotel, as it is called, has a good location. Staff and service are OK. The tower room facing the forest was large, but..... The breakfast buffet was OK, something for everyone. The evening buffet, especially the hot dishes, was OK for two of the four days and poor.Negatives
The bathroom, 2.5 x 1.5 m, is much too small, has defective silicone joints and limescale, old holes have just been filled in, the shower head holder is broken, outdated tiles... We're talking about a 5* hotel. The spa and wellness area seems cold and no peace and quiet, for example you sit in the hallway during a paraffin treatment. The hotel is like a noble old man who has aged and is in need of renovation.Positives
everything is very good. minor repairs are required to furniture in the room and plumbing in the spaAnswer from Spa Hotel Savoy Westend
Dear Vasiliy Mezheni, Thank you for your feedback and high rating of our service! We apologize for the inconvenience caused by the condition of the furniture in the room and the plumbing in the SPA. Please rest assured that we will take the necessary steps to correct these issues. We hope to see you again and make sure that your next stay will be even more comfortable and enjoyable. Sincerely, SWH Management team
Positives
I always choose this hotel for excellent service, friendly staff, quality treatment and delicious food :)Answer from Spa Hotel Savoy Westend
Dear Katharina Jede, Thank you for such a warm review about our hotel! We are very glad that you highly appreciated the quality of our service, the friendliness of the staff, the level of medical procedures provided, as well as the culinary skills of our chefs. There is no greater reward for us than knowing that our guests feel comfortable and cozy here. We hope to see you again in our hotel! Sincerely, SWH management team
Negatives
Transfer buses are very uncomfortableAnswer from Spa Hotel Savoy Westend
Dear Mr. Hennadiy Kontrabay, First of all, we would like to thank you very much for taking the time to give us feedback on your stay and for rating us with an excellent 9.8 out of 10 points. We are very pleased that you were overall satisfied with your stay with us. Regarding your comment about the transfer buses, we apologize if they caused any inconvenience during your trip. Even though the transfer buses are not directly owned by the hotel, it is important to us that every aspect of your trip meets your expectations. We take your feedback seriously and will use it to strive for improvements in the future, whether by selecting other partners or offering alternative transport options. We hope that we will have the opportunity to welcome you again and offer you a stay that meets your expectations in every respect. With kind regards and best wishes, SWH management team
Positives
Super!!! I will recommend!!!Answer from Spa Hotel Savoy Westend
Dear Valery Yemets, Thank you for such a warm review and for recommending us! We are very pleased that you enjoyed your time with us and that our service and offerings were able to exceed your expectations. Your words of support mean a lot to us, and we will definitely share your kind words with our team. We strive to provide the highest level of service and satisfaction to every guest, and reviews like yours inspire us to continue to do better. We look forward to welcoming you again with us! With respect and best wishes, SWH Management Team
Positives
Everything was wonderful! Great staff, attentive and caring. On March 8, all the ladies were given a rose and treated to champagne, it was very nice! The food is varied and tasty. I am satisfied with the treatment. The location of the hotel is on a hill, but I chose it consciously for physical activity, so this was not a minus in my caseAnswer from Spa Hotel Savoy Westend
Dear Anna Khinevich, Thank you for your feedback! We are very glad that your stay with us was pleasant and comfortable. We always try to create a special atmosphere of care and attention to our guests, and we are glad that our efforts were appreciated. We are also glad that you liked our varied and tasty food, as well as the treatment provided. We hope to see you again at our hotel! Best wishes, SWH management team
Positives
The location is ideal outside and yet close enough to the spring to do the drinking treatment on foot. I see that as an advantage - you can go for a nice walk three times a day. Everyone in the hotel was very friendly - English is an advantage, but enough staff speak GermanAnswer from Spa Hotel Savoy Westend
Dear Christian Wolf, Thank you very much for your kind words and your positive review. We are pleased to hear that you found the location of our hotel ideal and that you appreciated the proximity to the springs to enjoy your drinking cure. We always strive to ensure our guests have a pleasant stay and it is pleasing to hear that you were satisfied with our service. We understand how important it is for our guests to be able to communicate, which is why we strive to have a multilingual team. We are happy to take note of your comment regarding the English language and will ensure that enough employees speak German in order to make the stay of our German-speaking guests as pleasant as possible. It would be a pleasure for us to welcome you back soon. Best regards, SWH management team
Positives
I stayed in the Savoy building, top floor. Elevator to the floor, no additional steps. It was quiet at night (no noise from the street or corridor). Food with a good selection of dishes, few desserts ;) The doctor was appointed the next day after arrival. It turned out that in 6 nights I had 21 procedures (3 were given as a gift). Great massage! The staff is very friendly in the restaurant and medical department. Great pool and saunas!Negatives
Small shower in the room. The carpets are a bit old and the floors in the hallway and room are uneven in places. A couple of people at the reception weren’t particularly pleasant (either they didn’t know the information or were nervous...)Answer from Spa Hotel Savoy Westend
Dear Elena Sultanova, Thank you for your feedback about your stay in the Savoy building on the top floor. We are glad that you enjoyed your stay and that you appreciated the convenience of the elevator, the quietness at night and the variety of dishes in the restaurant, although unfortunately there were not enough desserts. We are glad that your treatment was productive and that you enjoyed our massage treatments. Your satisfaction with the quality of service in the restaurant and medical department is very important to us. We are also glad that you appreciated our swimming pool and saunas. Your feedback about the shortcomings in the room, such as a small shower and old carpets, is very valuable to us. We will take your comments into account and take the necessary measures to improve. Thank you for your honest feedback and we hope to see you again at our hotel in the near future. Best wishes, SWH management team
Positives
A very good hotel both in terms of service and treatment. I liked absolutely everything! We chose a hotel with a good pool and we were right, a huge pool of 25 meters. The staff is very helpful, especially Gabriela at the front desk, special thanks to her. Considering that our departure was in the evening, she allowed us to leave the room until 13:00, which helped us a lot, thank you very much! And the cappuccino before leaving was simply very touching. The procedures are all at a high level. Masseuse Indreshka room 205 Artemis does a very good massage. If I ever go to Karlovy Vary again, I will only go to this hotel, although it is one of the most expensive, but it is worth it.Negatives
There is absolutely nothing to complain about, but there are very small wishes. There really was a lack of a swimsuit wringer in the locker room of the pool. And I personally would like at least some kind of clock in the room.Answer from Spa Hotel Savoy Westend
Dear Dina Zeltser, Thank you very much for your feedback! We are very glad that your stay at our hotel was pleasant and that you were satisfied with both the service and the treatment procedures. We are glad that you appreciated our large 25 meter long swimming pool and the helpfulness of our staff, especially Gabriela at the reception. We try our best to make our guests feel comfortable and we are glad that your request for a late check-out was granted. Your review of the cappuccino before leaving is very touching. We also thank you for your positive feedback about our treatments and masseuse Indreška in room 205 Artemis. We will be sure to pass on your praise to the entire staff. Suggestions for improvement are also important to us, and we will definitely take them into account. We will be glad to see you again at our hotel on your next visit to Karlovy Vary! Best wishes, SWH management Team
Positives
Very decent hotel. The staff is friendly and helpful. Everyone works as one team! Respect to the hotel management! The food is delicious, healthy eating is a priority! Despite the carpeted flooring, there is no smell of old and rotten fabric at all (the problem with most of these hotels). Large bathroom, furniture and fixtures are in good condition. Excellent location for those who like to walk in the mountains. We recommend it to everyone!!Answer from Spa Hotel Savoy Westend
Dear Aleksandra Eickhoff, Thank you for your feedback! We are glad that your stay at our hotel was pleasant. We strive for our staff to be friendly and helpful, and we are pleased that you appreciate their work. We are also pleased to hear that you enjoyed our delicious and healthy food, as well as the condition of our rooms and bathrooms. We are glad that the hotel's location turned out to be convenient for your walks in the mountains. Thank you for your recommendation and we hope to see you again at our hotel! Best regards, SWH management team
Positives
Good medical base. Not a bad location.Negatives
The food could have been more varied. Some procedures turned out to be paid.Answer from Spa Hotel Savoy Westend
Dear Konstantin Kuleshov, Thank you for your positive feedback, we are very glad that you enjoyed your stay at our hotel and we really appreciate your visit. We hope to see you again at our hotel soon! Best wishes, SWH management team
Positives
The booked 5 star Hotel Savoy Westend in Karlovy Vary is a very harmonious overall concept, from the excellent front door pickup to the great reception and service as well as the beautiful rooms and their view of the Russian Orthodox church and the spa and wellness area, the large swimming pool, the whirlpool and the steam sauna were wonderfully beneficial, as were the 9 treatments from the standard spa program that was also booked. I was far more than satisfied. Only the billing at the end was inconsistent (not just for me) and should be checked carefully. Many thanks to the many kind spirits from Savoy Westend and especially to the reliable and attentive driver of the door-to-door transport.Answer from Spa Hotel Savoy Westend
Dear Barbara Schleich, Thank you very much for your kind review and positive feedback on your stay at the 5-star Hotel Savoy Westend in Karlovy Vary! We are very pleased to hear that you were satisfied with our overall concept, the reception, the service, the rooms and the view of the Russian Orthodox Church as well as our spa and wellness area. It's nice to hear that you enjoyed the treatments from the standard spa program and were able to relax. However, we regret that there were discrepancies in the billing and would like to assure you that we will check this carefully. Your satisfaction is very important to us and we will ensure that all matters are resolved. Thank you also for the praise to our team, especially to our reliable and attentive driver for door-to-door transport. We hope to welcome you back soon. Best regards, The Savoy Westend team
Positives
Very nice hotel, the hotel staff is friendly and accommodating. The food is very balanced and healthy - with a few delicacies. Great location and very nice hotel complex.Negatives
The spa and fitness area only has very limited opening times - so I didn't get to use it much and then the pool and sauna can be overcrowded because others probably feel the same way. In addition, it is not transparent in advance which treatments are included in the treatment package - adjustments are not very flexible and most attractive offers, for example almost all massages and important laboratory values that are part of the standard blood test in Germany (e.g. TSH), cost extra.Answer from Spa Hotel Savoy Westend
Dear Lydia Bahlmann, Thank you for taking the time to give us your feedback. We are pleased that you enjoyed our hotel and the friendly staff and that you were able to appreciate the balanced and healthy cuisine. However, we are sorry to hear that you have experienced restrictions on the opening times of the spa and fitness area, resulting in overcrowding. We take your feedback very seriously and will examine how we can improve transparency regarding the treatments included in the spa packages. It is our goal to offer our guests as pleasant a stay as possible and we therefore regret that you were disappointed on this point. We will also consider your comments regarding additional costs for certain treatments and laboratory values to ensure our guests have a clear idea of the costs involved. We hope that you will visit us again in the future and that we can offer you an even more pleasant stay. Best regards, SWH management team
Positives
Clean, comfortable, spacious. Excellent staff, cooks, treatment. I'm definitely thinking about coming back!Answer from Spa Hotel Savoy Westend
Dear Dinara Yambulatova, Thank you for your feedback! We are glad that you enjoyed your stay with us. Our team always strives to create an atmosphere of cleanliness, comfort and spaciousness for all our guests. We are also proud of our excellent staff and talented chefs who go above and beyond to make your stay memorable. We will be very glad to see you again with us! Best wishes, SWH management team
Positives
A wonderful hotel complex with individual villas in a wonderful, quiet area. The staff is extremely friendly. The food is varied, a really large selection every day at the buffet and everything is very deliciously prepared. The SPA area leaves nothing to be desired, the pool is a fantastic length. We can only recommend the individual applications. I can 100% recommend the Savoy Westend!Answer from Spa Hotel Savoy Westend
Dear Ultike-Gabriele Kiesewetter, Thank you for your wonderful review! We are very pleased to hear that you enjoyed your stay in our hotel complex. We attach great importance to providing our guests with a quiet and relaxing environment and it's great to hear that you enjoyed the atmosphere. Our staff always strives to be friendly and attentive and it's great to hear that you appreciate this. We are also very pleased about your praise regarding our varied menu and the SPA area. We attach great importance to offering our guests a variety of culinary delights and relaxation options. It would be a pleasure for us to welcome you again in the future. Thank you for recommending the Savoy Westend 100%! With kind regards, SWH management team
Positives
Great service Wonderful facility Good customer serviceAnswer from Spa Hotel Savoy Westend
Dear Mike Yastrebov, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you enjoyed our service, facilities, and customer service. Providing an exceptional experience for our guests is our top priority, and we are delighted that we could meet your expectations. We look forward to welcoming you back in the future and providing you with another wonderful stay. Warm regards, SWH managment team