references
Positives
Thank you for your kindness, especially for your Russian language. We were very pleased.Negatives
Parking garage was too expensive!
Positives
The best treatment base in Karlovy Vary. Excellent staff. The hotel is well maintained. I highly recommend it.Answer from Spa Hotel Savoy Westend
Dear Yuri, Thank you for such a high rating! We are very pleased to hear that you were satisfied with the quality of treatment, the work of the staff and the condition of the hotel. We are especially proud that you consider our medical base the best in Karlovy Vary - this is a great honor for us. We will be glad to welcome you again to the Savoy Westend Hotel and make your next visit even more pleasant and beneficial for your health. Sincerely, SWH management team
Positives
A very knowledgeable, responsible and friendly team took care of us throughout the entire period of rest and treatment. Thank you all!!! Very professional approach, very high standards! KEEP UP THERE 🫶!Negatives
There was noAnswer from Spa Hotel Savoy Westend
Dear Louis, Thank you for your kind words and such a high rating of our hotel and team. We are sincerely glad that you were satisfied with your vacation and treatment, and the care and professionalism of our staff made your stay truly comfortable. We promise to continue to keep the bar at the highest level! We will be glad to see you again at the Savoy Westend Hotel. Respectfully, SWH Management Team
Positives
Pleasure and relaxationAnswer from Spa Hotel Savoy Westend
Dear Tamara, Thank you for your warm feedback and such high ratings. We are very pleased that you were satisfied with the treatment, accommodation, food and work of our staff. "Kaif i relaks" is the best reward for our entire team. We will be glad to welcome you again to the Savoy Westend Hotel. Respectfully, SWH Management Team
Positives
I liked everything very, very much!!! Excellent!!Answer from Spa Hotel Savoy Westend
Dear Svetlana, Thank you very much for such a wonderful review! We are very pleased to know that you liked everything and that your vacation left only positive impressions. Your high rating is a huge motivation for us to continue doing everything at the highest level. We will be glad to see you again at Savoy Westend! With best wishes, SWH Management Team
Positives
I would like to thank the entire hotel staff! I was very pleased with everything during my two weeks at the hotel. Thank you to all the medical staff: Natalia, Tatyana, Ingrid, Hana, Victoria and all the girls at the water treatments, the masseuse in room no. 9. I don’t remember the names of all the medical workers, but thank you all for your work! I was very pleased with the cleaning of the room. Thank you, girls! Thank you to all the restaurant staff, great job and special thanks to the Chef for the delicious and varied food! Thank you! I would like to express my special gratitude to the head doctor Ladislav Shpisak. Thank you so much! I really hope to come to you in a year, maybe even earlier.Negatives
NOAnswer from Spa Hotel Savoy Westend
Dear Elizabeth, Thank you very much for such warm words and high rating! We are very pleased to know that your stay at the hotel left such a positive impression on you. We will definitely pass on your gratitude to all the medical staff - Natalia, Tatyana, Ingrid, Hana, Victoria and all the girls at the water procedures, as well as the masseuse from room #9. Your words of support and appreciation are very valuable to them! We are especially pleased that you were satisfied with the cleaning of the room. We will definitely pass on your gratitude to our housekeeping team - they will be very happy to know that their work was noticed and appreciated. Special thanks for the warm words about our restaurant! Our chefs always try to cook with soul and diversify the menu so that each guest can find dishes to their taste. The chef and the entire restaurant team will be pleased to hear your praise. Special thanks from the head doctor Ladislav Shpisak for your attention and recognition of his work. Feedback like this inspires us to become better and maintain a high level of service. We look forward to seeing you again next year - and maybe even sooner! Best wishes, SWH management team
Positives
Everything was familiar, habitual... no surprises.Negatives
Compared to last year - the variety of food has NOT changed for the better. It is impossible to overcome the volume of music in the restaurant - requests to reduce the sound level worked with varying success: the argument that the musical accompaniment is "not a character" and background - is not convincing for the director.Answer from Spa Hotel Savoy Westend
Hello, dear Alexander! Thank you for your review and high rating of our hotel. We are glad that your holiday was pleasant overall and you were satisfied with the level of service and quality of accommodation. Thank you for paying attention to the variety of food. We value your opinion and will pass on your comments to the restaurant team. We are constantly working to improve quality and will take your wishes into account when planning the menu. As for the volume of music in the restaurant, we are sincerely sorry that this caused you inconvenience. We will discuss this issue with the management and try to make the musical accompaniment more comfortable for our guests. We are always open to feedback and will be glad to see you again at the Savoy Westend! With best wishes, SWH Management Team
Positives
Very nice hotel, good service, friendly staff. The food is always of good quality, varied breakfasts. Dinners are really great, every evening the chef surprised us with something new. I will definitely come back here againNegatives
Everything is great It's a bit far to go to the springs for water, but that's also a walk))Answer from Spa Hotel Savoy Westend
Dear Olga Kulikova, Thank you very much for your review! We are very pleased that you liked our hotel, its atmosphere and service. We really try to create a cozy atmosphere where guests can relax and enjoy their vacation. Special thanks for the kind words about the staff. The friendliness and attentiveness of our team is one of our top priorities, and we are glad that you noted this. Your words about food and dinners are especially valuable. Our chef and his team work every day to surprise guests with new tastes and a variety of dishes. We are very pleased that you appreciated it! As for the distance to the springs - indeed, the walk can be a bit long, but we hope that the fresh air and the beauty of the city made these walks enjoyable. We will be glad to see you again at the Savoy Westend Hotel! Best regards, SWH management team
Positives
Just saying that I really liked it would be insufficient... a wonderful hotel, very attentive staff, wonderful girls at the reception, who promptly resolve any of your questions❤️, very polite and delicate cleaning team... We should write songs about the food in the restaurant :)) I highly recommend this hotel to people who are accustomed to good service and I really hope to come back next year. ❤️Answer from Spa Hotel Savoy Westend
Dear Galina Ilves, Thank you very much for your warm feedback. We are truly pleased to know that your stay at the Savoy Westend Hotel left you with so many positive emotions. We are glad that you were satisfied with the quality of treatment and accommodation. It is important for us that each guest feels comfortable and cared for throughout their stay. Special thanks for your kind words about our staff. The girls at the reception always try to promptly resolve any issues, and our cleaning team maintains a high level of cleanliness and comfort. Your words about the restaurant are especially valuable. Our chefs really strive to offer guests a varied and high-quality meal, and it is nice to hear that you appreciated it. We thank you for your recommendation and look forward to your return next year. We are always happy to see you again! Best regards, SWH management team
Positives
Thank you very much to your company for the pleasant service. And especially for the wonderful room with a beautiful view of the church, as I really wanted. Thank you very much! I liked everything very much! Excursion to Prague and Karlovy Vary with the wonderful guide Valentina. She is a wonderful professional! And YOU too! Come to Tallinn!Answer from Spa Hotel Savoy Westend
Dear Olga Lyubashkina, Thank you very much for your wonderful review. We are very pleased that your stay at the Savoy Westend Hotel left such warm impressions on you. We are glad that we were able to make your stay comfortable. Our staff always tries to create a cozy and friendly atmosphere for each guest. It is especially nice to know that you liked the room and its location. We always take into account the wishes of our guests and are glad that you were able to enjoy the beautiful view that you wanted so much. Thank you for the high rating of the food. It is very important for us that the dishes are not only healthy, but also tasty. We are glad that you liked everything. Thank you for the kind words about Valentina. We will definitely pass on your gratitude to her, she will be very pleased. Thank you for the invitation to Tallinn. We are very pleased. We will be glad to see you again at the Savoy Westend Hotel. Best regards, SWH Management Team
Positives
Excellent service, gorgeous room, excellent foodNegatives
A small number of basic procedures. They say 16, but 11 are basic and 5 are free, not like the basic ones.Answer from Spa Hotel Savoy Westend
Dear Dmitry Kulik, Thank you for your high rating of our hotel and for sharing your impressions! We are very glad that you liked the service, room and food. We really try to create the most comfortable conditions and a pleasant atmosphere for our guests. As for the number of basic procedures, we appreciate your feedback. Our treatment packages do have a certain number of basic procedures, and additional procedures are added as a bonus for a more complete recovery. We will definitely pass on your comment to the medical department to take such moments into account when informing guests. We will be glad to see you again at the Savoy Westend Hotel! Best regards, SWH Management Team
Positives
We were very pleased with our vacation. We were pleasantly surprised by everything. The quality of treatment is high, but the main advantage of this sanatorium is their head doctor Ladislav Shpisak. A very sensitive, competent doctor. We were very well received at the reception. They gave us a room ahead of time. They tried to help with any issue we had when we contacted them. Special thanks to Gabriela. Very sensitive, friendly, a professional in her field. The food is very good. The dishes are unusual, the cakes are very tasty. Respect to the cook and pastry chef. The quality of the food was very important to us. Before this, we had vacationed in several sanatoriums in Karlovy Vary and the food was bad. The waitresses were very friendly and attentive. We really liked the location of the hotel. We love walking, so there was no problem with this. In general, the vacation is beyond praise. Well done, everyone, without exception. If we come to Karlovy Vary again, then only to this sanatorium.Negatives
There is no negativityAnswer from Spa Hotel Savoy Westend
Dear Alla, Thank you so much for such a warm and detailed review! We are incredibly pleased to know that your stay at the Savoy Westend Hotel left you with only positive impressions. We will definitely pass on your gratitude to Dr. Ladislav Špišák, Gabriela, as well as the entire restaurant and reception team - they will be happy to know that their work is so highly appreciated. We try to do everything possible to make our guests feel comfortable and be able to enjoy their vacation and treatment at the highest level. We really hope that we will see you in our sanatorium more than once! With best wishes, SWH management team
Positives
Great staffNegatives
Poor choice of food, there was only one soup all week, maybe because there were few peopleAnswer from Spa Hotel Savoy Westend
Dear Sergey, Thank you for your feedback and high assessment of our staff! We are very pleased that you were satisfied with the quality of treatment and service. We regret that the choice of dishes seemed insufficiently diverse to you. Your comment is important to us, and we will definitely pass it on to our chef to improve the assortment. We will be glad to see you again at the Savoy Westend Hotel and make your next holiday even more comfortable! With best wishes, SWH management team
Positives
The hotel exceeded my expectations. The food was sensational. I have rarely seen such good staff. Medical care was perfect. The hotel's location and facilities are 5 stars.Negatives
The only relaxation area (in winter) between treatments is in the indoor pool. Due to the indoor pool atmosphere (air) it is not suitable for relaxation. The relaxation zones in the sauna area are also extremely sparse and unattractive.Answer from Spa Hotel Savoy Westend
Dear Mr. Reindisch, Thank you for your feedback on your stay at our hotel. We appreciated your words and are glad that you enjoyed your stay with us. Regarding the relaxation areas and the indoor pool, we are currently working on improvements. Kind regards, SWH
Positives
I stayed at this resort for the first time, on the recommendation of my friend, and stayed there for 21 days. My friend stayed at the Savoy, and I stayed at the Kleopatra. I would like to point out that no matter where you stay on the resort grounds, it is clean all around. The medical staff is very polite, at check-in Gabriela gave me the opportunity to choose a room. It was very touching. The service is wonderful, the food is very varied and very tasty. I had a package that included tests, and some tests for an additional fee, and I would like to know about this in advance, since the doctor (Katya Andreeva) did not warn about this, but this unpleasant detail did not spoil the general opinion of this resort. I liked absolutely everything, but I would still like to ask the director or administrator to review the cable TV. Maybe connect YouTube or choose other channels, especially Russian-speaking ones. The program is terrible, but this is a request, maybe someone will pay attention.Negatives
NoAnswer from Spa Hotel Savoy Westend
Dear Irina, Thank you for choosing the Savoy Westend sanatorium and for sharing your impressions of your stay. We are glad that you were satisfied with the cleanliness, service, varied food and the work of our medical staff. Your positive words motivate us to maintain a high level of service. We apologize for the insufficient information about additional tests. We will definitely take this into account and improve the process of informing guests about possible additional costs. As for your suggestion to improve TV channels, we appreciate your feedback and will consider the possibility of expanding the list of Russian-language channels and connecting YouTube to improve the comfort of our guests. We hope to welcome you again to our sanatorium and make your stay even more enjoyable. Best regards, SWH Management Team
Positives
This is the best sanatorium in Karlovy Vary where I have ever undergone treatment and rehabilitation. The medical staff is very professional, tactful. The cuisine is top notch, a variety of dishes, desserts and... cleanliness!!!!! The service in the sanatorium is top notch. Everyone works very harmoniously, you can see the work of the whole team. You want to come back here again and enjoy the singing of birds and the clean air of the forest. I would like to wish all the best to all the employees of the sanatorium and thank you very much for your hard work. Thank you very much!Negatives
NoAnswer from Spa Hotel Savoy Westend
Dear Svetlana, Thank you for your high rating of our Savoy Westend sanatorium. We are glad that you were satisfied with the quality of treatment, accommodation, food and the work of our staff. Your warm words inspire us to further improve our service. We will be glad to welcome you again and provide you with an even more pleasant stay. Sincerely, SWH Management Team
Positives
Very good experience with the doctor. Among the staff there are people interested in the results of the work. Excellent pool, very beautiful hotel.Negatives
I booked a 150 cm bed, but they gave me a room with a 100 cm bed. Although I wrote separately to sanatoriums so that they would remind the hotel again before my arrival. I have a very bad experience with sanatoriums this time. Both with communication and the desire to help. There was an unpleasant moment on New Year's Eve. When booking on the website, it was not indicated that the New Year's dinner was not included in the price. The hotel manager later said that it was. They sent me an email that the dinner would cost 320 euros separately or a cold dinner in the room. Other guests were sent an email that the dinner would cost 280 euros. The cold dinner in the room consisted of a Caesar salad with bread. It looked like a mockery of the hotel guests on New Year's Eve. It really spoiled the impression of everything that happened.Answer from Spa Hotel Savoy Westend
Dear Ms. Shushakov, Thank you for taking the time to share your impressions of your stay at the Savoy Westend Hotel. Your feedback is very important to us, as it helps us to continuously improve the quality of our services. We are glad that you highly appreciated the work of our doctor, the friendliness of the staff, the beauty of the hotel and our swimming pool. At the same time, we are sincerely sorry that some aspects of your stay did not meet your expectations. We apologize for the misunderstanding related to the size of the bed in your room. We are sincerely sorry that this situation occurred. We will do our utmost to ensure that such incidents do not happen again. As for the organization of the New Year's Eve party, we are very sorry that you were disappointed. We understand how important clear and consistent communication is in such cases. We will analyze this situation in order to avoid such misunderstandings in the future. Thank you again for your sincere feedback. We hope that we will have the opportunity to restore your trust and welcome you again to our hotel in the future. Best wishes, Savoy Westend Hotel Management Team
Positives
Everything was great! Treatment, food, accommodation! I arrived on Sunday and was seen by the doctor that same day. Mr. Przyszak was very attentive to me. I was very touched by such a serious attitude. The work of all medical staff is at the highest level! Excellent restaurant. Attentive, friendly staff. Excellently organized transfer. Arrived on the dot. Many thanks to the sanatorium team for a wonderfully organized vacation! I will definitely come again.Negatives
NoAnswer from Spa Hotel Savoy Westend
Dear Marina Sherstneva, Thank you very much for your wonderful review and the highest rating of our resort! We are very glad that your stay with us left such a positive impression on you. Your warm words about the attentive attitude of our doctor and medical staff, as well as about the work of the restaurant and the organized transfer inspire us to further improve our service. We will be glad to see you again in our resort and will do everything possible to make your next stay just as wonderful! Respectfully, Savoy Westend Hotel Team
Positives
Excellent convenient and comfortable sanatorium. Responsive, friendly staff, good treatment. Excellent swimming pool.Negatives
Not exactly negative, but a wish - I would like signs indicating where the food is halal or kosher.Answer from Spa Hotel Savoy Westend
Dear Mr. Tuyakbaev, Thank you for your wonderful review and high rating of our resort! We are glad that you liked the facilities, service and treatment procedures, as well as our swimming pool. We appreciate your request for marking of halal and kosher food. Your comment will be taken into account to further improve the quality of our service. We look forward to welcoming you again to our resort! Sincerely, Savoy Westend Hotel Team
Positives
We would love to come back!Answer from Spa Hotel Savoy Westend
Dear Ms. Michaelis, Thank you very much for your wonderful review and positive feedback! We are delighted that you enjoyed your stay in our hotel. We appreciate your loyalty and look forward to welcoming you back soon. Best regards, Your Savoy Westend Hotel Team
Positives
Very nice staffNegatives
Sauna too smallAnswer from Spa Hotel Savoy Westend
Dear Ms. Jourdan, Thank you very much for your wonderful review and your kind words! We are very pleased that you enjoyed your stay with us and that our staff impressed you positively. We are happy to note your comment about the size of the sauna and will include this in our considerations for future improvements. We would be delighted to welcome you back soon and offer you another exceptional stay. Best regards Your SWH Management Team
Positives
The hotel is really cool, in winter it's like a fairy tale. The rooms are big enough, always clean and tidy. (We had a standard room). There were good toiletries in the shower. The staff in the restaurant are always friendly, for lunch in the restaurant there was a choice of dishes from the menu, everything was very tasty and beautifully presented. We liked the treatments, the jacuzzi and the pool.Negatives
At dinner, the food from the buffet was often cold. At lunch and dinner, the coffee machine was turned off, which I didn't understand at all, because coffee is actually cheap and here you could make the hotel guests "happy", at least those who want a cup of coffee with dinner. I think it belongs to all in 5 star hotel. Parking is very expensive, even in Germany we didn't see a parking space for 25 euros/day. There are no compromises at all, so we parked the car in the city parking lot for 60 euros per week. The bathroom is very small, it is impossible for two people to brush their teeth there. Small wardrobe.Answer from Spa Hotel Savoy Westend
Dear Ms. Bekesha, Thank you for taking the time to share your impressions of your stay at the Savoy Westend Hotel with us. We are very pleased that you enjoyed the atmosphere of our hotel, the cleanliness of the rooms and the friendliness of our staff. It is particularly nice to hear that you liked the treatments as well as the whirlpool and the pool. We regret, however, that some aspects did not meet your expectations. We take your comments about dinner, the coffee machine and the parking fees very seriously and will discuss them internally in order to implement possible improvements. It is important to us that our guests feel completely at home with us. We hope to welcome you back soon and would be delighted if we can convince you of the positive changes during your next stay. Kind regards Your SWH Management Team
Positives
I liked everything very much, especially the foodAnswer from Spa Hotel Savoy Westend
Dear Elena Zavgorodnyaya, Thank you very much for your positive feedback, we are very glad that you enjoyed your stay at our hotel and appreciate your visit. We hope to see you again soon at our hotel! Best wishes, Your SWH team
Positives
CAnswer from Spa Hotel Savoy Westend
Sehr geehrter Andreas Etzel, Vielen Dank für Ihre positive Bewertung, wir freuen uns sehr, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben und schätzen Ihren Besuch sehr. Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr SWH-Team
Positives
charging station for electric carsNegatives
- Too little vegan food - Too little local food - Hotel program was not followed because the piano was supposedly out of tune. - Too little German or English - Restaurant too loud because children can do whatever they want there. - No evening wearAnswer from Spa Hotel Savoy Westend
Dear Alexander, Thank you for taking the time to give us your feedback. We regret that your stay did not meet your expectations in all aspects. We take your comments very seriously, whether it be about the availability of vegan and local food, the hotel atmosphere or the evening program. We are particularly sorry that the piano concert could not take place - this is not our standard and we will do everything we can to avoid such inconveniences in the future. We will also review your comments on the language and atmosphere in the restaurant in order to make improvements. We thank you for your constructive criticism, which helps us to further optimize our service. We hope to welcome you back in the future so that we can offer you an all-round successful experience. Kind regards, SWH Management Team
Positives
Very friendly staff, cleanliness 1A, food for every tasteAnswer from Spa Hotel Savoy Westend
Dear Natalja, Thank you very much for your positive review! We are very pleased that you appreciate our friendly staff, the first-class cleanliness and the variety of our food. Your words motivate us to continue to do our best. We hope to welcome you back soon! Kind regards, SWH Management Team
Positives
That was great, we got our rooms at 12 instead of 3.Negatives
There was no Christmas party. Just food. We were in Marienbad in 2023 in the hotel Hvezda where there was proper swimming.Answer from Spa Hotel Savoy Westend
Dear Marina, Thank you for sharing your experience with us. We are happy that we were able to provide you with the rooms earlier. However, we regret that you missed certain elements, such as a Christmas party or a larger swimming pool. Your feedback is very important to us and we will take it into account to further improve our offer. We hope to welcome you back in the future. Best regards, SWH Management Team
Positives
Very friendly, hospitable staff, cleanliness, comfort, quick check-in, the most wonderful impressions of rest and treatment. Excellent food, respect to the chef!Negatives
Very bad mattresses (at least in our room), need to be updated, this is importantAnswer from Spa Hotel Savoy Westend
Dear Tatyana, Thank you for your feedback and high rating of our staff, cleanliness, comfort, as well as the quality of rest and treatment. We are pleased to know that you liked our cuisine, and we will definitely pass on the compliment to the chef! We also thank you for your feedback regarding the mattresses. We will definitely take your comment into account and conduct the necessary checks to improve the comfort of our guests. We will be glad to welcome you again in our hotel! Sincerely, SWH Management Team
Positives
All in all a nice stayNegatives
5 stars means the highest standards. The hotel does not live up to them. You can see that cut corners are being cut everywhere. The initial vocational training in the restaurant leaves a lot to be desired. There are small structural defects in various places. The hotel fights for its standards but is struggling. German guests are neglected...Answer from Spa Hotel Savoy Westend
Dear Mr Richter, Thank you for taking the time to tell us about your impressions. We are pleased to hear that your stay was pleasant overall. At the same time, we regret that we were unable to meet your expectations in some areas. We take your comments on the quality of service and the structural aspects very seriously. We are continuously working to improve our standards and will pass on your feedback to the relevant departments. We are sorry to hear that you did not feel adequately looked after as a German guest - this does not correspond to our standards of hospitality. We hope to be able to convince you of the improvements on your next visit and would be delighted to welcome you back soon. Best regards, Your Savoy Westend Hotel Management Team
Positives
I have been to this sanatorium several times. Everything is so good that I want to come back. I would like to note the work of the medical staff, real professionals. Special thanks to the kitchen staff for the cleanliness and service. The cooks for the perfectly prepared dishes. And I also want to thank the workers of the "invisible front". Without you and your work there would not be such a wonderful sanatorium and wonderful team. Thank you very much.Negatives
NoAnswer from Spa Hotel Savoy Westend
Dear Svetlana Melnik, Thank you for your wonderful review and for choosing our sanatorium for your vacation and treatment again. We are sincerely glad that you were satisfied with the quality of our services and that you want to come back again. Your warm words addressed to the medical staff, kitchen team and the “invisible front” employees are very valuable to us. We are proud that we can provide a high level of service, and your assessment is the best confirmation of our efforts. We look forward to your next visit and new meetings in our sanatorium! Respectfully, SWH Management Team