references
Inna Nikolayeva
10.04.2024
Positives
The hotel is clean, the staff is helpful, the food is varied and good.Negatives
Some rooms facing the courtyard are noisy due to the operation of the hood, especially at night.
Elena Belik
05.04.2024
Positives
I recommend it, I haven’t had such a good rest for a long time. Lots of treatments, cozy room, friendly staff, excellent, varied food. And it’s right that before eating you need to go to the colonnade to drink from the mineral springs; I wouldn’t go myself, but it’s sooooo useful. In general, only positive emotions.Negatives
Doctor Tatyana behaved incorrectly when she heard another doctor’s prescription.
Julia Mazassek-Wiens
30.03.2024
Positives
A really nice hotel, great staff. You can relax well, despite being on holiday.Negatives
Unfortunately, you couldn't book any additional treatments or choose treatments yourself that would be good for you. No doctor looked at us and the agency did not negotiate well with the hotel. Specified treatments make no sense and if so, please write down explicitly in the advertisement what each package includes. Communication with the agency was also a little more difficult, next time we book directly with the hotel, then maybe everything will go smoothly.
Olga Schlecht
23.03.2024
Positives
Overall a very nice hotel in a very good location, very clean and well maintained. Good organization, diverse applications, smooth process.Negatives
An unfriendly lady at the reception, older blonde. And one in the pool area. You had the feeling of not being welcome. At half past seven in the morning you could hear the rolling of the serving trolleys or cleaning product trolleys (?).
Hans-Ulrich Hagemann
18.03.2024
Positives
My wife and I were very satisfied with the hotel, all the treatments and the very friendly and helpful staff. Absolute recommendation!
Tatiana Polishchuk
16.03.2024
Positives
Very good cook, everything is incredibly tasty, even too tasty :) The staff is attentive, medical services are offered very unobtrusively and with attention.Negatives
Some procedures could take longer. A 20 minute massage is not enough for relaxation, it is too superficial and cannot be used as a treatment. And it is on the list of basic procedures. The Charcot shower is also too short; in other places it was done more carefully and the cold jet was used in a more gentle manner.
Olena Burakova
07.03.2024
Positives
A beautiful clean hotel with an airy design in a perfect central location, 15-17 minutes walk from the train station. Excellent restaurant with a sufficient selection of dishes for every meal. The hotel's great treasure is its hospitable staff at the reception, in the restaurant or in the treatment area. Additional SPA area for relaxation is a Corona at the top of the hotel.Negatives
Room air temperature of 24°C in the room makes you sweaty, lethargic and sick. We would have to air frequently. My advice would be to save energy. It should be taken into account for a moment that a large collection of not entirely healthy people with various infections in the hotel poses an increased risk of infection. The only way to combat respiratory infections is to breathe again. We arrived with hope of getting better, but returned with a viral respiratory infection, small abscess after pneumopuncture. We do not recommend that new guests book a treatment course. It is worth buying the necessary procedures (massage, electrotherapy, lymphatic drainage, hydroxer and mud therapy) locally rather than wasting time on unnecessary procedures (oxygen therapy, CO2 bags, CO2 tub, pub therapy and pneumopuncture).
Marina Viktorow
10.01.2024
Positives
We liked everything very much, the food was at a good level, varied (for a sanatorium holiday) and tasty. The prices for drinks in the restaurant are reasonable, tea and water, and juices for breakfast were always free. Very responsive staff in the restaurant, the cook always greeted the guests while bringing out the food, the waitress in the bar was very positive even during peak times. Cleaning is carried out every day, it is a pity that we could not agree on a time, the contract with one shift was not transferred to the next and our room was not cleaned. But that only happened once. I really liked the treatment, the doctor prescribes procedures by agreement and takes into account wishes. Everything is very transparent, even before our appointment with the doctor, we were given a price list, where we could see which procedures included in the treatment package we could choose from. It was possible to select additional procedures that were not included, since some are only possible with a preliminary conversation with the doctor, it is very convenient that you can discuss everything right away. There was no pressure to purchase paid additional procedures (as was written in some comments). After the doctor’s appointment, a schedule of procedures is drawn up, very convenient, there were no very early procedures and after lunch we were already free. Everything was very coordinated, there were no queues, and if possible we were accepted earlier. The main requirement was not to be late, which is absolutely understandable. All the staff speak Russian which was very nice. I really liked the reflex massage (included in the price) and the Thai massage (for a reasonable surcharge). All honey the staff is very polite. The hotel itself is very clean and well maintained, modern in construction. The room was warm enough, even for me, who always gets cold, there was an additional electric heated towel rail in the bathroom. We definitely want to return for a longer period of time, the hotel provides everything for complete treatment and relaxation. Thank you!Negatives
There is no negative, there is a wish to provide not one but at least two places for loading and unloading near the hotel. There was one place where you could stand for 30 minutes, and when there was also unloading of drinks and also other guests arriving, there was absolutely no place to stand. Of course, it is understandable that due to the very central location of the hotel there are problems with parking. This was the only place where we saw potential for improvement.
Юлия Мудрик
30.12.2023
Positives
The staff is very friendly. You can choose your meals - buffet. Nice pool and saunas.
Sergej Bilman
19.12.2023
Positives
We liked everything. The hotel is clean. The staff is friendly. We would like to visit this hotel again 👌Negatives
There was no negativity for us.
Olga Aslan
18.12.2023
Positives
There were two of us in the hotel and we both really liked the hotel. Sparkling clean, modern facilities, very comfortable room, high beds. In the wellness area there is a really large swimming pool, a whirlpool with the right temperature, a hot sauna and a steam bath (we have mostly experienced lukewarm whirlpools and saunas in other hotels). Since I stay in different hotels in Karlovy Vary several times a year, I have already gained some experience. St. Joseph Royal Regent is a real place to relax on the weekend. On the subject of food: Breakfast was A1 from selection to freshness. Dinner could be better. Choice was enough, but grilled vegetables and baked or fried potatoes (not clear because dried out), clearly prepared a few hours before. But since we were there in winter, it could be that it was due to "out of season" as there were few guests there. Otherwise, meat/poultry and fish tasted good. Salads/Fresh vegetables always fresh. My clear recommendation! We'll definitely go again. Thanks to very nice staff :-)
Богдана Дарчин
18.12.2023
Positives
The medical facilities and location are excellent. The doctor is very good, competent, all procedures are excellent.Negatives
The food is simply not good (you won’t leave hungry), but there was no choice, and more dishes are not tasty than tasty.. the breakfast is monotonous.. the jacuzzi works on time, that is, it works for 10 minutes, and doesn’t work for 20 minutes. That is, if you want to relax in the spa, it means that if 5 people go into the jacuzzi, then you have to wait 30 minutes, and it is not known whether those people will come out or want to have fun again.. and this means that you wait a whole hour to get into the jacuzzi... this is absurd and stressful... the sauna alone has not been working for a long time, that is, there is one sauna and one steam room... relaxation with stress in the spa, for me personally... ask to be turned on jacuzzi, so as not to pause, answer: we have such rules .. and with the procedures, it’s not clear why a hydro bath is not included in the package, and Nada buy if you want a hydro .. come back someday to this hotel,, No!?
Olga Kurz
04.12.2023
Positives
Excellent hotel, very friendly and the food was just great!Negatives
Nothing, really nothing
Irina Schultheis
02.12.2023
Positives
Very nice, modern, clean hotel, with very nice staff
Bernd Maschmann
25.11.2023
Positives
Really completely satisfied, we can absolutely recommend it.
IGOR BORODAIEV
01.11.2023
Positives
A big plus of the sanatorium is the presence of a swimming pool!
Marina Kanushina
29.10.2023
Positives
Great hotel. Friendly staff. The spa area is comfortable. The entire hotel is built ergonomically, a beautifully thought out design. Cleaning every day is very high quality. The hotel management tries to maintain the service at the proper level.Negatives
We understand that savings are now important to maintain the life of the hotel and business, so we will not emphasize details that did not in any way affect a wonderful vacation
Galina Semjonova
22.10.2023
Positives
Excellent sanatorium, good staff, both during procedures and in the restaurant. The food is also excellent, a good choice in the mornings of various cereals, dairy products, pancakes with bacon and even baked apples and in the evenings a large selection of meat and what was very pleasing was fish every day. The grilled vegetables were with spices, but I would have liked more steamed ones without any additives.Negatives
No! There is a proposal to introduce lactose-free milk, at least in small quantities, and gluten-free flour into the menu. That would be just great!
Alexander Salabay
22.10.2023
Positives
Everything was great. We like to come back again and again!😉
Elena Treiger
18.10.2023
Positives
The overall assessment is not bad, but that’s all - both treatment and nutrition have noticeably worsened compared to pre-Covid times. Some free services have been cancelled, such as transportation from the hotel to the stationNegatives
The disadvantages include very hard mattresses, which negatively affects the quality of sleep
olga sekotihin
15.10.2023
Positives
Wonderful hotel, very good attitude of the staff, excellent location of the hotel, clean rooms, I liked everything very much
Tatiana Stupak troyanova
08.10.2023
Positives
Modern, modern rooms in a conveniently located hotel (near the source 12 and 15). The staff is excellent, everyone is very polite and friendly. Varied and tasty cuisine. The treatment rooms are located on the ground floor, everything is new, clean everywhere and quick appointments for procedures. Many thanks to the hotel director for creating an excellent working team. Thanks to all the staff for a pleasant stay. I ordered a round trip transfer from sanatoriums, airport/hotel, excellent service, pleasant drivers.
Andrei Bukin
29.09.2023
Positives
Exceeded our expectations
Viktor Meier
24.09.2023
Positives
Hello, we lived in the hotel in September 2023. We liked it and recommended this hotel to our relatives and friends. The food was very tasty, we felt stuffed like we were at home. The staff was always nice and friendly. The kitchen staff and the service in the saloon in particular were very friendly and nice. We will be back!
Waldemar Stiehl
24.09.2023
Positives
Good afternoon, we are very pleased that we chose your Hotel, I would like to note the respect, attentiveness, care, politeness of the entire hotel staff, starting from the reception desk, the attention of every hotel employee is nice, a big thank you to the cooks and restaurant staff, the food is excellent, varied and very , very delicious. The procedures are wonderful and timely. I would like to especially mention the bar staff, a polite, wonderful girl who offered us delicious cocktails, a stay in your hotel is a balm for the soul. We hope to see you again and recommend everyone to spend their holidays in Karlovy Vary at the St. Hotel. Joseph Royal Regent. Thank you very much, good health and a wonderful holiday to everyone. Best regards, Waldemar Stiehl. Germany, Deggendorf.
Irina Dewald
23.09.2023
Positives
Almost everything was great, we would love to come back ☺️Negatives
Unfortunately there were problems with vegan food and it was mistaken for vegetarian. But the girls put a lot of effort into it and it worked out wonderfully 👍 thank you very much
ALLA FALIKOVICH
12.09.2023
Positives
Everything is wonderful. I didn’t have any procedures, so I can’t say anything. Bravo to the cooks and kitchen staff. Well done!!!
OLESYA BORDON
08.09.2023