references
Positives
Great again and again.Answer from Spa Hotel Ulrika
Good day, Thank you and we hope you had a great experience and look forward to your next visit. Best regards Alla Mocova Reservations Department
Positives
As always everything was fine. The staff is very nice and friendly. We would especially like to note the work of the team from the restaurant where Vika works. Very good team. When they changed, everything was at the highest level. Thank them very much. And of course Anya, she’s great as always.Answer from Spa Hotel Ulrika
Good afternoon dear Paul, thank you for your kind words, we are glad to see you again in our hotel. And of course we will pass on your feedback to Anechka and Vika and everyone else. See you. Sincerely Alla Motsova Reservations department.
Positives
All liked it. After the renovation everything is clean and beautiful. The room is wonderful. Comfortable beds. I especially want to mention the swimming pools and fitness. Thank you for the quality rest and treatment. We hope to return to you again.Negatives
Lack of parking.Answer from Spa Hotel Ulrika
Good afternoon, dear Vladimir, thank you for your feedback and we will be glad if you come to visit us again on vacation. Unfortunately, we do not have our own parking, this is a problem for many hotels located right in the center of the resort area.. Sincerely Alla Motsova Reservations department.
Positives
We were there in January 2024. We were happy with everything!Answer from Spa Hotel Ulrika
Good afternoon, dear Irina, thank you for your review and we are glad that you liked our stay and had a good vacation. Sincerely Alla Motsova Reservations Department
Positives
Hotel is very clean, everything looks very well maintained and newly renovated. Medical staff very nice and helpful.Negatives
Food, they really have to work there. It's a real shame for such a nice hotel. There needs to be more choice. That's the only drawback and I hope it gets better. Because we would like to come back.Answer from Spa Hotel Ulrika
Good afternoon dear Ms. Lilia, thank you for your feedback, we are constantly striving to improve our services and would be happy if you come back to us. Best regards Reservations Department Alla Mocova
Positives
Saunas, swimming pools👏👍Negatives
Lack of parking spaces.Answer from Spa Hotel Ulrika
Good afternoon dear Helene, thank you for your feedback and we will be glad if you come to visit us again on vacation. Unfortunately, we do not have our own parking, this is a problem for many hotels located right in the center of the resort area.. Sincerely Alla Motsova Reservations department.
Positives
The procedures are excellent The hotel itself is very well maintained and clean Hotel in the very centerNegatives
There is no possibility to sit somewhere in the hotel after 21.00 Food, little choice and not always tasty If you came for breakfast at 9.00, then they didn’t report anything. There was a damp smell in the room, I said the recipe three times, but nothing was donePositives
Staff responsible for procedures are always friendly and helpful. Everything runs smoothly and without stress. Procedures can always be postponed and the team is well-coordinated. Ms. Sestra Denni, who is responsible for electrotherapy, is well organized and always in a good mood.Negatives
The food could be a little better. Example of fish dishes, the same fish comes here again and again. Dessert, very tasty and something different almost every evening.Answer from Spa Hotel Ulrika
Hello dear Mr. Robert, thank you for your feedback, we are constantly striving to improve our services and would be happy if you came back to us. Best regards, reservation department Alla Mocová
Negatives
Room 503 was smaller than 504; between them there was a door that was closed and everything could be heard. This confused us. We asked to change the room but we were refused. Everything else was great.Positives
Everything is fine. The place is quiet. Treatment and services are superb.Answer from Spa Hotel Ulrika
Good afternoon, thank you for your feedback and we hope that you will visit us again. Alla Motsova Reservations Department
Positives
ABOUT Cozy and clean HotelNegatives
The food was monotonous, sometimes tasteless, and too salty. Small selection of dishes.Positives
There was a great curry once. We would have liked to have had this variant more often.Positives
The hotel is renovated and in a good location. The rooms are good and comfortable. The treatments are good.Negatives
The head nurse is not pleasant to the guests. Treatment of the staff at the reception is unkind and unprofessional to the guests The cleanliness of the rooms is not good, for a week they did not wash dust from the carpet And don't wash cups with coffee residue for over 7 days *4 The food is not tasty and dry, not suitable for the level ofPositives
Super!Positives
The rooms are after renovation. The staff is polite. The treatment is good.Negatives
The water in the pool was cold.Answer from Spa Hotel Ulrika
Good afternoon dear Volodymyr, thank you for your feedback. We have 2 swimming pools in our hotel, I don’t know which one you mean, one of them is a swimming pool, it is cooler than the pool in the Spa center, but in any case, the water temperature corresponds to the standards established by the Hygiene authorities in the Czech Republic and is regulated automatically, regardless of us. Let's hope to see you again Sincerely Alla Motsova Reservations Department
Positives
We were very pleased, and it was definitely not the last time we were there.Answer from Spa Hotel Ulrika
Good afternoon dear Michael, thank you and we are very glad that you liked it and want to come to us again. See you. Sincerely Alla Motsova Reservations Department
Positives
A very nicely renovated hotel, great staff, nice atmosphere.Negatives
The hotel does not have parking spaces, but there are parking garages in the areaPositives
We were there for a week. Completely satisfied. Would love to come back.Answer from Spa Hotel Ulrika
Good day, Thank you and we hope to see you again Best regards Alla Mocova Reservations Department
Positives
Everything is fine!Answer from Spa Hotel Ulrika
Thank you, dear Valery, for your feedback and we look forward to visiting you again! Sincerely Alla Motsova Reservations Department
Positives
The location of the resort is very goodNegatives
We were not satisfied with the food, it was semi-finished food, everything ran out very quickly, without even having time to try it, also there were simply not enough teas, basic tea leaves for everyone, when asked, please bring teas, every time the same answer “ran out”Positives
I really enjoyed my stay and treatment! First, a detailed initial conversation with the doctor, I found out all my “weak” points, and procedures were prescribed accordingly. The nurses are attentive, humorous, and always in a good mood! The girls in the restaurant are also very nice! Wonderful area with swimming pools, jacuzzi and saunas! All sources are located near the sanatorium, as well as the busy central street. If you wish, you can visit a lot of observation platforms and interesting places, the main thing is that the weather cooperates. The historical part of the city is simply a masterpiece, you can admire every building, not a single one is alike! In short, my husband and I were very pleased with our stay at the resort! Thanks to everyone at the ULRIKA sanatorium!Negatives
Upon arrival at the sanatorium, for some reason we were not provided with at least a dry dinner. I had to urgently look for a nearby restaurant, thanks to the passers-by who suggested the direction! It was already late, we barely made it before closing.Answer from Spa Hotel Ulrika
Good afternoon, dear Marina, thank you for your feedback and we will be glad if you want to relax in our hotel again. We apologize to you that a cold dinner was not prepared for you in your room on the day of arrival; unfortunately, we did not have any information about the time of your arrival. We always, when we receive information that guests will arrive late and may not have time for dinner, leave a set or cold dinner in the room in accordance with hygienic requirements. Therefore, do not judge strictly for this nuisance on your vacation. All the best to you in the New Year 2024! Sincerely Alla Motsova Reservations Department
Positives
We liked everything.Negatives
On the first day, an error was discovered: instead of three meals a day, we were told that we had two meals a day, but then everything turned out to be a manager’s mistake. Advice. Update the video, it shows the buffet three times. And at lunch it turned out that you had to choose from the menu in advance. Sincerely. V. JustusPositives
I really liked the hotel, clean, cozy, beautiful, delicious and varied breakfasts and dinners, attentive and polite staff. Good range of treatment proceduresAnswer from Spa Hotel Ulrika
Good afternoon dear Ruslan, thank you for your kind words and we hope that you will come to us again. Sincerely Alla Motsova Reservations Department
Positives
Thank you very much for another relaxing week at the Hotel Ulrika.Negatives
The water in the large pool was a bit too cold and I would like to see a water dispenser in the spa area.Answer from Spa Hotel Ulrika
Good afternoon dear Sergey, thank you very much, we are pleased that you spent a relaxing and pleasant week with us. The water temperature in the large pool is automatically regulated and meets the hygienic requirements for the water temperature in the swimming pool. The water temperature in the relaxation pool in the spa center is higher and corresponds to the water temperature requirements for wellness pools. Alla mocova Sales Department
Positives
Thank you very much, everything was wonderful.Answer from Spa Hotel Ulrika
Good afternoon dear Veronica, thank you for your positive feedback and we will be glad to see you again. Sincerely Alla Motsova Reservations Department
Positives
Very nice rooms. Friendly chambermaids. A great wellness area. The selection at breakfast is too smallNegatives
It would be nice if there was a parking space for guestsAnswer from Spa Hotel Ulrika
Good afternoon dear Tatjana, Thank you for your review and we are pleased that you enjoyed your stay with us. The hotel does not have its own parking lot and does not provide parking spaces. Alla Mocová Sales department
Positives
All very good!Answer from Spa Hotel Ulrika
Good afternoon dear Leonid, thank you very much and we look forward to seeing you. Alla Mocova Reservations Department
Positives
The culinary experiences at the hotel were truly delicious and varied. The food gets even better every year. The restaurant staff is always friendly and quick. The medical center is really top and the treatments are good (many thanks to all the staff). Jana at reception is quick and helpful, check-in went smoothly. Our cozy room with kettle and balcony made the time between treatments particularly pleasant. The spa area with the saunas is really nice and big enough even when there are a lot of guests. The location of the hotel near the springs is perfect. Overall, our stay at the spa hotel was completely positive and we would happily recommend it to others.Answer from Spa Hotel Ulrika
Good afternoon dear Jana, Thank you for the high rating of our services. We are pleased that you are our regular guest and look forward to seeing you again. Alla Mocova Reservations Department