references
Positives
We really liked everything: the hotel, the food, the employees, everyone was great. Everything is very well organized. Next time we will definitely choose this hotel.Answer from Spa Hotel Venus
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Positives
I liked everything very much! The staff is great! Location next to the colonnade! The treatment is good! The food is very tasty! !👍👍👍Thank you very much!Positives
An unforgettable vacation, we definitely recommend it!!!! Special thanks to our guide Elena for conducting an interesting excursion to Prague!Answer from Spa Hotel Venus
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Positives
Friendly, polite and diligent women will greet you. Everything is well organized.Negatives
Not all hotel guests read and follow the rules.Answer from Spa Hotel Venus
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Positives
Very tasty food, very friendly reception staff! You gave us valuable tips! In general I am 95% satisfied!Negatives
The staff is often unfriendly, very bad mattresses, Sauna and swimming pool too small. We didn't get a final package! Very poor knowledge of German! We were often looked at with a really angry face! As a Hungarian, I liked it very badly! Almost 100 percent discrimination as a German-speaking guest! 99% only spoken in Russian! Even on the bus to Prague only Russian was spoken!Answer from Spa Hotel Venus
Thanks for your review. I would like to mention that our staff communicates in 4 languages. In addition to German, you can also speak English, Russian and of course Czech with our staff as we are a hotel in the Czech Republic. None of our customers will definitely be discriminated against, no matter what language they speak. The guest always comes first for us. We believe that next time everything will be 100% and you will enjoy your stay with us as much as possible. We look forward to welcoming you to the Hotel Venus soon.
Negatives
Be sure to use the safe for valuables!Answer from Spa Hotel Venus
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Positives
We stayed at the Hotel Venus for the first time and were very satisfied. Small hotel in a central location. Hotel is clean, friendly staff. Staff always tries to fulfill Eden's wishes. The restaurant is not big but very clean and it's cleared away straight away. The food selection isn't that big but there's something for Eden. The staff is very friendly. I would recommend Hotel Edem. Overall a nice stay.Answer from Spa Hotel Venus
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Positives
Rest is good. Food is very good. Very cool location.Negatives
There is no treatment. The only plus is that they drank water from the springs. My husband and I came to the doctor and told about the problem, to which the doctor (Czech) said: “Drink water, when you come home, go to your doctor and let them prescribe you antibiotics.” We came to the sanatorium to hear this. It’s good that there was a Russian doctor and he helped us. This is a spa hotel, not a sanatorium.Answer from Spa Hotel Venus
Thank you for your opinion. According to the latest techniques, the doctor has advised you to treat Helicobacter pyroli with antibiotics after returning home, because antibiotics would interfere with sanatorium treatment and drinking regime. Unfortunately, by prescribing you antibiotics right away, the Russian doctor nullified your spa treatment. See you soon at the Venus Hotel.
Positives
Enjoy your mealAnswer from Spa Hotel Venus
We thank you for your review. Goodbye at Hotel Venus.
Positives
Very nice hotel and very friendly staff. Everyone is helpful and competent. Food is good too. We really liked everything and we'll be back.Answer from Spa Hotel Venus
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Positives
Everything was very good.Negatives
It's a pity that the sauna and spa area are not open in the morning.Answer from Spa Hotel Venus
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Positives
Thank you, everything was fine 👌, see you next timeAnswer from Spa Hotel Venus
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Positives
This is the second time we've stayed at this hotel and we're satisfied overall, there's nothing against coming back again.Negatives
Sauna and pool are too small. Dinner until 7-30pm isn't particularly cheap either.Answer from Spa Hotel Venus
We thank you for your review. Goodbye at Hotel Venus.
Positives
I liked everything. The location is very good, almost the center, the room is cozy and clean, the staff is very friendly. I also liked the procedures. Thank you for everything, I will definitely come again.Answer from Spa Hotel Venus
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Positives
I like the location of the hotel. The staff is attentive and always tries to solve problems that arise.Negatives
The quality of the food has deteriorated. Almost all salads are made from canned vegetables. Personally, there was no hood in my room. I have always been delighted with this hotel. I didn't even think about changing it. This time, I'm thinking of booking another hotel.Answer from Spa Hotel Venus
Thank you for your opinion and also your note. We hope that next time you will enjoy our stay more. See you soon at the Venus Hotel.
Positives
This was our first time at this hotel, although we visit Karlovy Vary often. The location of the hotel is excellent, close to the springs. The food is also good. The room and hotel in general are clean.Negatives
The reception staff could have been more polite.Answer from Spa Hotel Venus
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Negatives
The check-in procedure is poorly organized. A very tedious procedure. If I booked my accommodation in advance, why don’t they accept my passport and give me a key? This is especially important after a long journey. All documents can be completed without a guest, and payment can be made after the documents are completed. The passport remains at the reception desk. Does the staff see a scammer in every guest?Answer from Spa Hotel Venus
Thank you for your opinion. We hope that next time we will receive an even higher rating from you. See you soon at the Venus Hotel.
Positives
The friendliness and attention of the staff, the room is cleaned daily, the location of the hotel is excellent.Answer from Spa Hotel Venus
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Positives
Uns hat es sehr gut gefallen. Das Personal war sehr freundlich. Die Ärzte sind kompetent. Das Hotel liegt wunderbar zentral alles top sauber aber in Jahren gekommen. Everything was great, we had a great time. We'll be happy to come again.Positives
Good hotel (price-quality), polite, friendly staff :In the medical department and in the restaurant, and cleaning! Attentive doctor. Nice girls at the reception! Calm, homely atmosphere throughout the hotel! Various procedures available! Thank you sanatoriums! As always, good organization, and transfer of my daughter from Germany!Negatives
When I was choosing a hotel, the website said that the treatment department was open all days of the week, this was important! But it turned out that it was only from Monday to Friday, and there was no way to purchase additional treatments for the weekend! All the hotels where we had stayed before ( about 10), worked, at least on Saturday! We purchased additional procedures at another hotel. And everyone also has to have one procedure in their package: group aqua or just gymnastics! (in my opinion, people don’t go for these procedures)Answer from Spa Hotel Venus
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Positives
Very helpful and friendly staffAnswer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Positives
Very friendly staff. We were pleased with our vacation and had a great New Year!Answer from Spa Hotel Venus
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Positives
There are places for strolling around the Hotel.Negatives
Bad if you pay full board. But you don't have full board. The restoran was closed. Because there was renovation. We had to eat in Baar. And eating wasn't as it should be. What did you pay for?Answer from Spa Hotel Venus
Ladies and Gentlemen We sincerely apologize for the inconvenience you experienced during your stay with us. We are sorry to hear that full board was not available as expected and that the restaurant was closed for renovations. We understand that this may have caused inconvenience, particularly if you were forced to eat outside and the quality of the food did not meet expectations. We take your feedback very seriously and want to assure you that we will review the matter thoroughly. It is our goal to ensure that such incidents do not occur again and that our guests have the best possible experience. We will also take steps to ensure that communication about full board availability and any renovations is improved. I would like to say that we managed to renovate the restaurant in record time so that it is now ready to offer our services at the highest level again. I am convinced that you will 100% enjoy your next stay with us.
Positives
Good afternoon ! Our vacation in Karlovy Vary has ended, my husband and I are very grateful to the Sanatorium website, which very professionally and at a high level organizes vacations in modern, well-equipped hotels and sanatoriums. Allow me to once again sincerely thank you for the warm and welcoming welcome... SincerelyAnswer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Negatives
It took too long to check inAnswer from Spa Hotel Venus
Thank you for your opinion. We hope that next time we will receive an even higher rating from you. See you soon at the Venus Hotel.
Positives
We were there over New Year's Eve! Everything was very well organized, The employees are all friendly. The food is deliciousAnswer from Spa Hotel Venus
We thank you for your review. Goodbye at Hotel Venus.
Positives
Everyone was very nice and friendly Everything central, 5 minutes walk to the colonnade, parking at the hotel for €15 per nightAnswer from Spa Hotel Venus
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Positives
Everything is fine. The staff is very competent and responsive. The rooms are cleaned well. The food is very tasty. Thank you. All liked itAnswer from Spa Hotel Venus
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Positives
Good staff climateNegatives
Old carpet in roomAnswer from Spa Hotel Venus
We thank you for your review. Goodbye at Hotel Venus.