references
Valentyna K.
17.03.2025
Positives
Thank you for the excellent service. The treatment is comprehensive. The staff is attentive and polite. The food is varied and delicious. I recommended it to my relatives, friends and acquaintances.
Ralf P.
10.03.2025
Positives
We found the location of the hotel, the food and the friendliness of the staff to be very good.Negatives
What we found negative was that the room was not cleaned during the one week of our stay.
Dieter S.
05.03.2025
Negatives
We also booked a 25-minute spinal massage during our week. The massage we received was a back massage, but not a spinal massage. The treatment seemed very short to me, I immediately looked at my watch and thought it had only been 20 minutes. After I complained, I was told that the whole procedure, including undressing and dressing, took 25 minutes. In the end, it wasn't even that long. It was the same for my wife. This was the fourth time we've been to this hotel, but if you're cheated like that, it's probably the last time.
Susanne W.
23.02.2025
Positives
Everything was good, a friendly welcome when you checked in. And if you had any questions, they always answered in a friendly manner. I would recommend it if you get the chance.Negatives
There was very little choice of fish and sausage. 2 years ago the food was 100% better. And it tasted much, much better. Yes, and the many dogs in the hotel are very annoying.
Cornelia L.
17.02.2025
Positives
Restaurant staff was helpful and courteous. Really great!Negatives
The room was not cleaned. We only received new towels when we asked for them. The trash can was emptied daily, but the beds were not made or the bed linen changed. The room was not cleaned at all in 14 days.
Sabine G.
02.01.2025
Positives
The staff was incredibly nice and helpful. Especially the reception! Everything in the restaurant was also beautifully decorated and all the staff were very nice. The fruit and vegetable diet was very varied and delicious. The doctor was also very competent. The decoration in the house was very nice.Negatives
The nutritionist spoke no German or English and I spoke no Polish. She was very unfriendly. I wanted to get on the scales to measure my fat etc. because I was on the fruit and vegetable diet. She fobbed me off. When I arrived, neither the reception nor the doctor told me that there was a nutritionist and I and 3 other guests only found out after 2 weeks. There was no information for guests who were fasting or dieting for the first time. Rooms were only cleaned twice in 3 weeks and only because I asked the cleaners to do it.
Carmen S.
15.12.2024
Positives
I felt comfortable all around. The rooms were very clean and the treatments were well scheduled. In the afternoon I had time for walks on the beach. The food is great and varied.Negatives
There is no drinks machine in the foyer or a kettle with tea bags and cups in the room.
Susanne W.
17.11.2024
Positives
Everything was very good .Negatives
It's a shame that there are so few rooms available. We wanted to book straight away, but no trouble for next year - or nothing available.
Juri S.
13.11.2024
Positives
We stayed at this resort in 2022, we really liked it and decided to repeat it this year. This is a resort, not a hotel. Therefore, not everything was as we wanted. But we were still satisfied, although last time was better. The place where Access is located is just wonderful, the fresh air just takes you off. Peace and air, if you want to switch off - this is the place.Negatives
Unfortunately, the hand device, because of which we went, has not worked for a year and is completely absent, under repair. During the 2nd week of stay, there was not a single vareniki in the restaurant. Polish food is practically absent, which was unexpected. At 22 the food was much better. But no one was left hungry. There is a lot of food and it is tasty. If only to compare. The only wish is that the workers in the restaurant were a little smiling and did not walk around like robots.
Jouri K.
30.10.2024
Positives
As a positive side I would like to note everything that does not concern the hotel: the sea, white sand, pine forest, wonderful air!Negatives
Dear new customers, I would like to briefly describe my stay at this place: the parking is prohibitively expensive, but you can park on the street for free. The lack of toiletries in the room at the reception, they explained to me that Access is not a hotel, I responded by showing them their website, where it is written that they are a hotel! In response, they told me that they have no stars!? And they said that they are Kurnaus! Further: the room is not cleaned at all. For seven days, the maid never vacuumed or dusted, although there is carpet on the floor. As for the procedures: there was no medical examination as such, some person asks: what do you need???? I am not interested in what indications or contraindications the patient has. Half of the procedures stated in the description are paid, for example, partial massage, lymphatic drainage. Although in other hotels all basic procedures are included in the cost of the course. Some procedures (not paid) are not carried out, because the device is broken, when I asked when they will fix it, I was told - and it has not been working for a year!!! The procedure time is reduced to a minimum, although in other hotels everything is fine with this. Example: fango - 10 minutes, raitsstrom - 10 minutes. This is absolutely not enough for treatment or prevention. Food. Quite tasty, especially soups, but in a week there was only one fish, and this was in a place located by the sea. Daily boiled potatoes and rice, this is somehow not a resort! I do not recommend this "hotel"!!!! Even despite the low price of stay!
Olaf P.
26.10.2024
Positives
Very friendly staff and very good locationNegatives
Food is very monotonous and sometimes not fresh.
Friedrich M.
13.10.2024
Positives
nice swimming pool, short walk to the beach, varied food, often fish, lots of different salads ;)Negatives
Normally the facility offers full board... Sanatorium.com switches to half board... incomprehensibly!!! this involves 2 dinner times and with half board ALREADY 4:00 p.m. to 5:30 p.m., full board from 6:00 p.m. to 7:00 p.m.... for US 4:00 p.m. is much too early... sometimes there is a shortage of bread and more after 5:00 p.m. treatments in the first week sometimes until 2:00 p.m., too little free time because dinner is already at 4:00 p.m. ;-( Parking fees too high per day approx. €8.25 with advance payment! no parking garage charges that much, better to park in the back of the town for free
Irina A.
06.10.2024
Positives
Close to the sea. Food was good. Transfer there and back very good.Negatives
The treatments are far too short, lots of unnecessary treatments. Would have preferred others. We changed them, but they were still far too short. The doctor's visit was also like an assembly line, very short, no thought was given at all to what would suit you. We also had to pay for a bathrobe. There is no kettle in the room, no possibility of drinking anything warm in the room. We knew it differently until now. The description says Kolberg, but in reality it is much too far from Kolberg. We drove there a few times on our own and at our own expense. You could actually organize a shuttle bus for that.
Monika W.
06.10.2024
Negatives
I have never experienced such unfriendly staff on any holiday. The ladies at reception and the waiters in the bar were rude and unfriendly. There was no waiter in the restaurant, you had to get drinks from the vending machine. Never again.
Willy K.
29.09.2024
Positives
We really liked everything.Negatives
The only thing to complain about is the room cleaning. The beds weren't made, the room wasn't vacuumed, the table and bathroom accessories weren't wiped down. Too bad, because otherwise everything was OK.
Halina A.
29.09.2024
Positives
Very beautiful, quiet area, close to the sea with lovely promenades. You could go for a lot of walks, breathe in the Baltic Sea air and relax. The treatments also helped to improve your well-being. I will recommend Akces Medical Fit & Spa to others.
Horst B.
22.09.2024
Positives
The price-performance ratio is okay.Negatives
There is no information about the surrounding area and excursion destinations for guests without a car. The hallway in front of the treatment rooms lacks chairs for guests who cannot stand. The music on the terrace is too loud and you can't hear the TV in the room. The logistics of bus transport urgently need to be improved. FROM Kolberg via Dresden, then changed via Chemnitz Zwickau Bayreuth Erlangen Würzburg Aschaffenburg Darmstadt to Walluf here. That doesn't seem logical to me. Many thanks to the driver who drove us home safely.
Tetiana P.
22.09.2024
Positives
The sanatorium is good, the room has new furniture, a very comfortable bed. White bed linen, everything is clean everywhere. It is very convenient that all the procedures are in one building. I hope to come again more than once. Have a good rest everyone.
Andrea H.
01.09.2024
Positives
Spa very nice, booked massages great, swimming pool good, grounds nice, dance evenings with live music nice, fireplace nice, rocking chair niceNegatives
Hardly any communication with staff possible, inclusive treatments are just processing. Bad time management. Irritation at unsmiling Poles, come across as unfriendly.
Sigrid M.
16.08.2024
Positives
Staff always friendly, dining room modernized, new coffee machine - coffee very goodNegatives
The bread corner is much too small and there is only one knife for cutting bread. 45 minutes before the end of breakfast time there were no more bread rolls. Sometimes there were no glasses for drinks, sometimes large spoons, the staff cleared the plates even though you hadn't finished eating. A waste bin for leftover food and rubbish on every table would be an advantage.
Ramona Z.
28.07.2024
Positives
A really nice hotel, we were able to relax really well here. Really nice room, food was delicious too, so we are leaving today completely satisfied. Many thanks to all the hotel staff. The food was varied and there was something for everyone, so we thought it was delicious. The beach is very clean and the sand is fine. Unfortunately a bit crowded.Negatives
If you look, you'll definitely find something negative. We certainly didn't find anything negative. We went home refreshed.
Irene S.
07.07.2024
Positives
Very good location, nice and helpful staff. The food was really very good. The rooms and bathrooms (especially the comfort rooms) were well equipped. Highly recommended.Negatives
Doctor's visit 2 minutes. Treatment like on an assembly line. But everything was handled correctly.
Ines J.
15.05.2024
Negatives
Meal times with half board not so good. Breakfast from 7am and dinner from 5pm to 7pm would be nice.
Lilia H.
05.05.2024
Positives
Very well maintained, quiet hotel. Perfect location for a relaxing holiday. The staff is friendly and helpful.Negatives
The treatments are too short.
Longina T.
28.04.2024
Positives
Good food, but why did I pay for full board when I only got half board? The small double room was clean.Negatives
I paid 28 zl for tourist tax for two people, which is 7 euros in German. That's OK. But why is parking for a car 8 zl per day, but for German people 8 euros? In total I paid almost 60 euros, which I don't understand. Longina and Peter Treichel.
Irina K.
21.04.2024