references
Larissa C.
25.04.2025
Positives
The hotel is excellent, the food is very tasty, everything is good in the restaurant, the organization is good. The rooms are good, towels are changed if you ask and bed linen is not changed either, only if you ask.Negatives
The treatment is absolutely useless, the massage in room 17 is done completely poorly with one hand, and in the other it feels like he is holding a phone, we went twice and just didn’t go anymore, and also the baths are just not Treatment, we went specifically for Treatment but didn’t get anything good, we just rested, I can only recommend it as a rest but not Treatment!!!! They just threw away money for Treatment!!!
Michael S.
16.04.2025
Positives
Nice staff, very good treatment, great locationNegatives
Cleanliness – several stains on the carpet, bed linens, and towels show VERY heavy signs of wear. The food is simply salty, with no seasoning. After breakfast, our clothes and hair reek of frying oil used to fry eggs. We didn't eat outside and got poisoning on the second day (with vomiting and diarrhea). It took us three days to feel halfway better.
Hans-Jürgen G.
04.04.2025
Positives
The staff at reception, in the restaurants, and in the spa area were impeccable, friendly, and competent. The staff on the floors were very friendly, kind, and accommodating. The medical treatments were carried out correctly, and the staff was competent. Overall, the hotel is very functional and comfortably furnished, and its location is perfect: quiet, very close to the Baltic Sea, excellent hotel/beach promenade, right on the edge of the forest, bus connections to the city/city center/city attractions right outside the door, and city tours are offered right outside the hotel. The food with half-board was very good, free seating was available throughout, and the hotel restaurants were also good.Negatives
There was no regular room inspection. Towels were not changed within more than a week, nor were trash cans emptied. Toilet paper was replaced upon request by the guest. Treatments were compiled by the doctor after a three-minute consultation, without consulting the doctor about which treatments might be known to be unsuitable for the individual. There was no opportunity to ask for further advice. Regarding treatments that were canceled after the initial use, there was no consultation, no offer of compensation, or reimbursement.
Larysa S.
26.03.2025
Positives
Very friendly restaurant staff Delicious, varied food for every taste The masseur in room 8 is very qualified Competent employees at the medical reception A good entertainment program The pool staff are very niceNegatives
Bathrooms in the rooms need renovation
Veronika S.
27.02.2025
Positives
A very large, beautiful complex, everything made with love for all age groups (especially for families with children). We are retired, but we were able to find pleasant places where we felt comfortable (sea, relaxation rooms, sauna, swimming pool with sea water).Negatives
In our room the TV turned on automatically four nights in a row and each time we asked the staff to fix the problem. Unfortunately they could not solve the problem and we had to unplug the power cord overnight. The descent into the hot tub is very uncomfortable - steps are far apart and the descent is dangerous for people with knee or back problems.
Manuela M.
04.01.2025
Positives
I liked the salt cave. Good value for money.Negatives
Problems registering at the hotel, waited at reception for almost an hour. The name Menz was not in the computer. The same problem in the nurses' room. So I didn't see the doctor until the next day. Of the 8 treatments, only 6 were carried out, 3 of which were mechanical massages.
Ina V.
11.12.2024
Positives
The entire staff was very hard-working, but not friendly and certainly not courteous. With so many guests, that's hardly possible.Negatives
The facility is very large. That's why everything is done in bulk, the treatments and the food. The hotel booking was only for 12 nights. I showed my bill and it was accepted for 13 nights. Large clocks should be installed in the dining room and foyer. Because you have to arrive on time for the treatments and I never knew the time. The equipment in the treatment rooms was very dusty. At the reception, the counter and the card readers were very dusty. With so many guests with colds, there were only a few disinfectant dispensers. And the staff should have asked the guests to disinfect their hands.
Stase D.
09.12.2024
Positives
I recommend it, I really liked it. We have been there three times already.
Gunther H.
04.12.2024
Positives
We really enjoyed it. The food was excellent and agreed with us very well. The hotel and the entire organization are highly recommended.
Britta H.
24.11.2024
Positives
Very good medical advice, punctual treatments, German language skills of the staff, swimming pool with extra salt water corners, sauna, spa area Very good value for money, Super parking managementNegatives
Seating in the common areas is too low for older people, room service is inadequate - only used twice a week despite the menu on the door, perhaps barrier-free showers and non-slip mats in the showers could be considered, anyone who needs or is looking for more peace and quiet should choose a smaller establishment - it is quite busy at the weekends...
Cornelia H.
20.11.2024
Negatives
I couldn't use the mud bath because I didn't have my own towel. On a motorbike, you'll get your towels dirty, so you could keep old towels at the hotel.
Anna G.
15.11.2024
Positives
The hotel is in a good location. The food was good, large selection.Negatives
Cleaning staff unfriendly, hygiene poor. When asked for the room to be cleaned, there was an annoyed reaction and discussion, even though the room hadn't been vacuumed for two weeks. When taking a bubble bath, the tub was forgotten to be turned on and the next time you took a bath you were only told to operate the tub yourself, which you had to do yourself the next time. Too loud, no relaxation during treatments. As a vacation - yes. As a spa - no.
Marianna T.
03.11.2024
Positives
Everything was very good. Water gymnastics is highly recommended. The massage was very professional and carried out according to request. The food was very good, varied and delicious
Waldemar G.
27.10.2024
Positives
good location good swimming pool food massagesNegatives
little German language bad beds (too soft)
Clivia B.
08.10.2024
Positives
A very nice hotel with facilities, the treatment was exemplary and the staff were always friendly. The food was very good 👍 very large selection and everything was presented in a very appealing and appetizing way. The sauna and swimming pool were great. The location of the hotel, right on the promenade and then on the beach. We will be vacationing here again next year.👍👍👍
Ralf H.
14.09.2024
Positives
Service from the staff at reception was 1a / Room with sea view was 1a / Cleaning of the room was great / Food in the dining room was extensive /Negatives
Parking costs for 14 days 245€ per day directly in front of the hotel much too high /
Alexander U.
10.09.2024
Positives
Unfortunately, we stayed only 2 days, because there was an accident. But we are already planning to order again after recovery. Thank you very much. You responded to our request very quickly. A very good doctor, unfortunately I can’t write his last name, everything was fast, and then it was stressful for me. I recommend.
Natalia R.
08.09.2024
Positives
Very nice, comfortable room. Food is beyond praise. Far from the lighthouse and the port, but a walk to these objects along the promenade was always a pleasure. The pools and sauna are very good, one of the pools with sea water.Negatives
The staff could have been friendlier, especially in the department where the procedures were carried out, in particular at the reception. Parking is 15 euros per day. I think the price is unreasonably high, but there was no choice. Some procedures raise doubts about their effectiveness.
Sandro S.
01.09.2024
Positives
The hotel is in a very nice location and offers a lot for guests. We would love to come back.Negatives
The bar staff could be a bit friendlier, but the other staff were great.
Karl M.
29.08.2024
Positives
From everything we can say that the food in the hotel is excellent. There are two swimming pools with sea and fresh water, as well as a pool for young guests, three jacuzzis with sea water. Four saunas. All three buildings are connected to each other. A very beautiful park on the hotel groundsNegatives
The room is small, but it is not so critical. The closet door was broken, did not close, the furniture is old. There is a bathtub in the room, and with my hip surgery it was very difficult for me to get into it. The rooms were not cleaned until I threatened to complain to the reception on Thursday. They came, took away the trash and changed the towels. On Friday, the day before our departure, they also cleaned.
Galina S.
29.08.2024
Positives
Very pleased with the food and accommodation in building C. Very quiet and comfortable. We liked that the hotel is located away from the noisy promenade, close to the sea and forest area. The food is excellent and variedNegatives
During our week at the hotel, the staff never cleaned the room, did not remove the trash, did not change the towels. While we were undergoing procedures, we hung information on the door asking for the room to be cleaned, but to no avail The maids mostly sat in the utility room with cell phones or were picky only in those rooms that were free This is a big minus for a hotel that has four stars.
Steffen R.
28.08.2024
Positives
Great location, beautiful hotel, beautiful grounds, the food😍the pool. You don't have to leave the grounds, but you can because of the beautiful cycle paths along the coast. Only met great people. The two of us with a child were far from ready to go home when we left (8 days)Negatives
The medical staff seemed unfriendly at times.
Victoria V.
22.08.2024
Positives
Good varied food, good range of activities (gym, sauna, swimming pool, climbing wall), 24-hour access to drinking waterNegatives
Staff does not always speak English or German, the "extra bed* for the child was a sofa bed that was too hard
Johann D.
18.08.2024
Positives
Everything was perfect in this hotel. The location is great. The hotel is good. The food is varied and very tasty. The treatments are very well organized so that you have almost the whole day free. The drinking water dispenser in every hallway is unique.
Roland R.
07.08.2024
Positives
The medical examination was good, the treatments were only partial and very short. Massages, for example, lasted max. 10 minutes, sometimes even shorter.Negatives
Unfriendly staff. Parking outside on hotel premises at 15€/day borders on rip-off
Angelika G.
22.07.2024