references
Clemens T.
19.01.2025
Positives
Staying in this hotel is pure pleasure. Professionalism in every aspect, but the medical team is particularly noteworthy here, they are simply excellent. Food - a sophisticated chef. Reception - ladies with angelic patience. The facility is right on the beach - it's spot on - class. THANK YOU. T.C.
Nikolai B.
12.01.2025
Positives
For us, the only positive things were the location of the hotel and the treatments.Negatives
The service and helpfulness of the staff is not there at all. (They urgently need TRAINING in friendliness) The treatments are good but if you pay or book 15 and only get 12, it's a disgrace that you don't get a solution or help after several complaints. Ultimately, we will never visit this facility or this website again.Answer from Spa Hotel Baltyk
Dear Mr. Nikolai B., we would like to inform you that on Polish national holidays, treatments are NOT carried out and are NOT postponed to other days. Therefore, the total number of treatments offered may differ from the number stated in the booking confirmation letter. This information is listed on our website. We apologize for the inconvenience. Best regards, Your Sanatoriums.com team
Werner T.
22.12.2024
Positives
Everything went according to plan, as booked. We had no complaints, on the contrary, we were given friendly and competent advice and treatment everywhere.
Jörg R.
09.12.2024
Negatives
- The staff is not always friendly, - Hotel is partially in need of renovation (cleanliness of carpets in rooms and hallways) - Room service (cleaning) not daily,
Maria K.
07.12.2024
Positives
Location of the hotel is perfect Food tastes very goodNegatives
The hotel staff are uncooperative. When I arrived, they said there was no booking, so I was simply left in the dark. After 2 days, I had to change hotel rooms, supposedly because of repairs, which was not true at all!! Another guest moved into the room immediately. When I moved to the other hotel room (the location was much worse), I had to ask for help. A complaint was made directly to Sanatoriums, but was not answered for several days because there was no response from the Baltic Hotel management. After asking several times, the hotel gave an unsatisfactory response. I will not be booking this hotel in the future, despite the beautiful location!!!!!!
Peter T.
24.11.2024
Negatives
The visiting times for the sauna etc. are simply too short for 1.5 hours. The departure times are fixed for the alcohol service and then they would have to open the breakfast room earlier on Saturdays because the holiday ends with breakfast. The reception does not speak German because I had to ask for a bathrobe twice and the delivery didn't work.
Jacqueline P.
11.11.2024
Positives
The sea view is fantastic. The treatments are very well organized. The food on offer was of better quality and more varied in the first week.Negatives
The quality of the treatments sometimes depends on the person...with some you felt very "handled". In the second week the hotel was fully booked, probably because of the upcoming national holiday. The dining room was therefore very loud and overcrowded...
Thomas T.
16.10.2024
Positives
The swimming pool has become great after the renovation. The 1.5 hour stay in the pool is good, it is not so crowded anymore.Negatives
The hotel needs to be renovated in many places. The mattresses are old and serve more as massage mattresses. We have been guests in this hotel many times and the food used to be better.
Nail N.
14.10.2024
Positives
Hello everyone, the hotel is very conveniently located, the staff works very well during medical procedures, the service in the restaurant is also at a good levelNegatives
1.sanatorium.com does not provide complete, or rather false information about the Baltyk hotel. It turns out that there is Baltyk 1 and Baltyk 2. We were accommodated in Baltyk 2, a cesspool where no one lives on a permanent basis. The rooms have smelly flooring, all the old, obsolete equipment has been removed from the rooms. In room 2418, the doors to the wardrobe are jammed, the lighting in the hallway and in the lobby does not work, but there are additional lamps in the bedroom that have nowhere to turn on. There is no stand for detergents in the bathroom. In a word, they collected all the scrap metal in the room. In the corridor in front of the room, there is a hole in the floor covered with carpet, on which I turned my foot. The staff at the reception is very unfriendly, rude, they refused to change the room citing the lack of vacancies, sends claims to the operator Sanatoriums.com. Your answer amazed me: you were given a room with three beds and a balcony.... why do we need a third bed!? 2. pools, saunas, hydromassage all together for free. But... 90 minutes!! Are you serious? Each subsequent minute is 50 groszy!? 3. Food in the restaurant: from fruit only an apple at lunch, cake only for breakfast, for dinner warmed up from lunch... where is the promised variety and fresh food.. I paid almost 1200 euros for a terrible "vacation", the choice of the hotel was based on your recommendation. Do your operators really get provisions for such a recommendation? I don't believe it... most likely sanatoriums.com is on bad terms with the hotel and does not have current information. This is not the first time we have used the services of your company and never, never!! there were any problems. What happened? And we were not the only ones with such complaints. Best regards, the Nabiyev family.
Jörg S.
30.09.2024
Positives
We had the best weather, the staff was excellent. In contrast to last year, pleasantly surprised. Rooms were clean and very friendly. Would book again next year under these conditions. Edith Spangenberg
Marzenna M.
27.07.2024
Positives
The location of the hotel is excellent. The staff is very friendly in all areas. The food is very varied and of good qualityNegatives
The room furnishings are outdated There were no mattress protectors The room was barely cleaned
Antonia S.
22.07.2024
Positives
Very friendly staff at the reception in the health area. Very good service staff in the restaurant Wonderful location of the hotel Varied leisure activitiesNegatives
Not so friendly and helpful staff at the main reception Tripping dimples that can lead to falls in the floor of the guest house 2. A little more advice from the attending doctor would be desirable
Heideltraut S.
16.06.2024
Positives
There is nothing positive about the hotel for the price.Negatives
The bathroom is too small, the shower is broken and there is no support for older people. The carpet is so dirty that it is disgusting. We were in the annex 13 years ago and the view was not particularly pleasant. We go there every year but no other hotel is like the Baltics. There are a lot of Germans there and there are 3 TV channels. The food was not special apart from the cake.
Achim S.
15.06.2024
Positives
The friendliness The next holiday with them is planned 👍
Stefania S.
26.05.2024
Positives
Everything worked really well!!! I was very skeptical but it exceeded my expectations. Price-performance ratio can't be beat! Thank you!
Kerstin W.
19.05.2024
Positives
The food is great, the staff in this area is very friendly. The location of the hotel is incomparable. The savings area is great. I admire the conference in the sanatorium area. Appointments are kept like clockwork. (Is that only a positive thing?)Negatives
The cleaning of the room leaves a lot to be desired! It is clear to everyone that cleaning is only done on Mondays, Wednesdays and Fridays. In my case, it was not done at all. On Wednesday, only the towels were missing. Why were they replaced again in the evening? After several complaints, the cleaning on Friday was very careless. At reception I was told that my expectations were too high. I think that is completely unacceptable. Cleaning three times a week is perfectly fine. But what is sold should also be kept.
Olga E.
29.04.2024
Negatives
Unfriendly staff, doctors don't understand any other language, only Polish. If you have a question, you don't get an answer, just shoulder movements. I wouldn't recommend them.
Dorothea B.
29.12.2023
Negatives
The room was a disaster. Window leaks, so cold and noisy. The heater couldn't be turned up because it was installed. TV didn't work, and after repairs there were only five German programs with advertising. Chouch old and worn out and smelled unpleasant. Behind it there were still empty beer cans from the previous one. Bathroom: ventilation broken, sink cracked, shower partition stuck, sieve missing from drain, no toothbrush glass available. Tripping hazards under carpet laying in the entire hallway on the 4th floor. Very long walk from Baltyk 2 to the restaurant, which wouldn't actually be a problem if it weren't cold and fast, plus the strong smell of chlorine from the swimming pool and the extremely loud radio music in the area. We will never come here again.
Vira R.
13.12.2023
Positives
The cleanliness of the entire hotel was very good. The food was varied, tasty and balanced.Negatives
The furniture in the rooms and in the restaurant is getting old and should be replaced slowly.
Leo F.
06.12.2023
Negatives
Staff is very unfriendly, we only have 3 treatments, but we paid for 5 treatments. Everything in the room is old, we only got water once, we bought it ourselves the rest of the day. Never again
Johann S.
27.11.2023
Positives
We really enjoyed our time there: A big thank you to the Hotel Baltyk.Negatives
1. Regarding the drinking treatment: on the Sanatoriums.com website the inclusive amount of the daily distribution of healing water has not been described. In the hotel's healing water bar we were only given 100 ml of healing water per person per day from Monday to Friday. offered inclusive. We could not understand this amount of drinking treatment, which led to misunderstandings. 2. The parking fee for the car should correctly be stated in zloty (49 zloty per day), as paying for the parking space for 2 weeks surprised us unpleasantly. On the Sanatoriums.com website it was only €9 per day.
Ursula L.
08.10.2023
Positives
Location of the hotel.Negatives
1. We booked the Kurhotel Baltyk for 2 weeks. We wanted to turn back on the first day after the room was handed over. Nothing was done apart from clean bed linen. The carpet was dirty, the desk and the table were full of residue (sticky stuff) from the previous person. Same with the light switches. We reported this to reception, but nothing happened; something was only vacuumed on Monday. But we decided to stay and cleaned the room ourselves. 2. The applications. were a mass production. After two days I canceled the remaining applications. 3. The food was ok, but the problem with the coffee was a disaster. After a week's stay I became ill and then we canceled our spa holiday. For us it is clear that we will never return to Kurhotel Baltyk.
Angelica F.
06.10.2023
Positives
The location of the hotel is ideal, the rooms are not large but bright.Negatives
Eda is very monotonous. Heating and WiFi in the rooms does not work. Limited treatments included in the price All massages and baths must be paid separately. Drinking therapy is 175 ml of mineral water per day, which you need to beg for, on Saturday and Sunday you also need to pay for it. For parking a car I had to pay 49 zlotys per day, for a week it somehow turned out to be 98 €. For renting bathrobes 120 zlotys per week. Change of towels once a week, room cleaning 3 times a week is theoretical, we had the bathroom mat changed once (and that was all the cleaning) Don’t speak Russian in any way, you will be treated very poorly. You need to buy disposable towels for procedures from them.
Johann W.
18.09.2023
Negatives
We booked 2-bed rooms with a balcony in Kurhotel Baltyk (described as particularly comfortable) for 3 weeks at www.Sanatoriums.com. We were billeted in the “Baltyk 2” building, the building next door. If we had known, we would never have booked there. The room was very small, with a French balcony (instead of a normal balcony), outdated furniture, and one of the two mattresses was sagging. We were shocked for the money we spent on the stay. We immediately intervened at reception and asked for a room change. First we were informed that there were no rooms available. We announced that we would file a report because it was not the room we had booked. After two days we got the confirmation, but it was only after a week that we were able to move into a room with a balcony facing the park in the building “Baltyk 1”. We do not recommend this hotel and will not be a customer there again as it has a management problem. Accidental or intentional allocation of accommodation that does not match the reservation will result in further deduction of stars.
Doreen K.
05.09.2023
Positives
Excellent location, direct Strandkage with probably more potential. We had a family room, which was really spaciousNegatives
Food was poor in terms of selection, it was difficult to even find space, the fight for coffee in the morning because it didn't meet the needs, drinking glasses that were far too small, with the result that you were constantly just standing at the drinks machine - Polish cuisine Yes, it's a matter of taste and I don't want to rate it... The only toilets on the ground floor next to restaurants were locked, so you had to get the key from the bistro first. Really tiring for older guests. The welcome and briefing was very minimal and as a result we had to find out a lot of things very laboriously. I would have liked one or two events in the beautiful Panorama Cafe for my parents, but unfortunately...
Alrxander S.
30.08.2023
Negatives
We haven't cleaned up the toilet paper in a week, went to ask for excellent food, all the workers are not polite
Uwe W.
27.08.2023
Positives
The location is unique and ok for a 3 star hotelNegatives
Every evening there is a PARTY by young people on the benches on the beach in front of the hotel. And from 4.30 a.m. the city cleaning department starts its work with a leaf blower...abnormal. There should be urgent negotiations with the city here...otherwise the name Kurhotel can no longer be represented!
Inna A.
08.08.2023