references
Positives
Beautiful location at the end of the spa park, mostly very friendly and helpful staff, processes were well structured. On the second day we asked for mattress toppers, which were provided immediately. The food was very varied and tasty.Negatives
The room furnishings are a bit dated, for example the decorative strips on the base of most of the furniture in room 105 were coming off. There was a kettle in the room (unfortunately no coffee, tea, etc.), which is standard in other hotels in this category. The room cleaning could be more thorough, a few crumbs on the carpet accompanied us during the 14 days of our stay. The opening times of the sauna/swimming pool area were not communicated properly. The opening times were posted on the entrance door to the spa area, on the second Wednesday of our stay the area was completely closed without any reason being given, on other days the steam sauna was not in use, which we were able to clarify during our stay. If there are only a few guests in the house, the opening times can be reduced a little, but this should then be communicated accordingly. The restaurant does not indicate which dishes are suitable for vegetarians/vegans, which should really be standard by now.
Answer from Grand Hotel Pacifik
Dear Ms. Bulczak, On behalf of Ensana Health Spa Hotels, we would like to thank you for your feedback when filling out the hotel questionnaire. Your satisfaction makes us very happy and encourages us to continue to improve the service for our hotel guests. We are working to ensure that our guests have everything they need. Thank you again and we wish you good health and hope that in the future we will be able to welcome you either at the Grandhotel Pacifik**** or at one of the other hotels of the Ensana Health Spa Hotels company in Mariánské Lázně. Best regards Pavlína Dusová Front office manager
Positives
From the reception to the departure, everything was top notch, whether it was the staff, the quality of the food, the service, the spa treatments or even the room. However, we had forgotten to mention when ordering that we have walking and mobility disabilities and therefore had to overcome a number of obstacles on the way to the room (101) - 4 flights of stairs - with the walker.Negatives
This also applies to the seating in the room, which is very low for people with spinal injuries. But as I said, it was our fault for not reporting the disability. But it had little impact on our very positive overall impression. And . . . . . We will come back.Answer from Grand Hotel Pacifik
Dear Mr Sperl, On behalf of Ensana Health Spa Hotels, we would like to thank you for your feedback when filling out the hotel questionnaire. Your satisfaction makes us very happy and encourages us to continue to improve the service for our hotel guests. Thank you again and we wish you good health and believe that in the future we will be able to welcome you either at the Grandhotel Pacifik**** or at one of the other hotels of the Ensana Health Spa Hotels company in Mariánské Lázně. With kind regards Pavlína Dusová Front office manager
Positives
We were at the Hotel Imperial not at the PacificAnswer from Grand Hotel Pacifik
Dear guest Krause, Thank you for the good review you gave our Hotel Imperial. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! Best regards, Pavlína Dusová Front office manager
Positives
Great location. The staff is very friendly and helpful. The buffet-style dinner is good and nice and hot.Negatives
The breakfast buffet could still be improved. Ensana advertises healthy breakfasts, but a more extensive muesli section with normal oat flakes, and perhaps with flax seeds, without these sugared corn flakes wouldn't be bad. Yoghurt and quark were only available in high-fat versions, so the hotel would have to rethink that.Answer from Grand Hotel Pacifik
Dear Ms. Schaub, Thank you very much for your review of our hotel. We have forwarded your feedback to our chef. We are pleased that you enjoyed your stay with us and hope to welcome you soon! Best regards Petr Horký, Guest Relations Manager
Positives
We liked everything, thank you.Answer from Grand Hotel Pacifik
Dear Mrs Gak, On behalf of Ensana Health Spa Hotels, we would like to thank you for your feedback on our hotel survey. We are very happy about your satisfaction and this motivates us to further improve our services for our hotel guests. We thank you again, wish you good health and hope that in the future we will be able to host you either at the Grandhotel Pacifik**** or at one of the other Ensana Health Spa Hotels in Marianske Lazne. Best wishes Pavlina Dusova front office manager
Positives
This was my first time relaxing and receiving treatment at the Pacific Hotel and my fifth time at resorts in the Czech Republic. I can say with confidence that it was my best stay. Polite and attentive staff. The room is cozy, warm, cleaned daily. The food is at a good level, the only thing is oatmeal on the menu. breakfast was almost cold.Negatives
I had to change my robe 3 times, and each subsequent one was more torn than the previous one. In the last one, I had to turn the collar inward so that the large hole, without exaggeration, on half the collar, would not be visible. I would like to ask the hotel management to write off the old robe. Another request to sanatoriums.com to provide instructions to the drivers - during the transfer to the airport, the driver watched a movie or read and answered in the chat...Answer from Grand Hotel Pacifik
Dear Mrs. Grechanikova, On behalf of Ensana Health Spa Hotels, we would like to thank you for your feedback on our hotel survey. We are very happy about your satisfaction and this motivates us to further improve our services for our hotel guests. We are very sorry about the robes! We will discuss this situation with the housekeeper. We thank you again, wish you good health and hope that in the future we will be able to host you either at the Grandhotel Pacifik**** or at one of the other Ensana Health Spa Hotels in Marianske Lazne. Best wishes Pavlina Dusova front office manager
Positives
very goodAnswer from Grand Hotel Pacifik
Dear Ms. Helwig, Thank you very much for the good review you gave our hotel. We are pleased that you enjoyed your stay with us and hope to welcome you back soon! Best regards, Pavlina Dusova Front office manager
Positives
Great family friendly hotel. Very nice staff. The cleaning ladies in particular go to great lengths and are happy to promptly fulfill special requests (softer bed covers).Negatives
Some of the treatment staff are unfriendly and not very careful. But it is the exception. The gentleman at the reception is sometimes unfriendly and rude. Otherwise there is nothing negative.Answer from Grand Hotel Pacifik
Sehr geehrte Frau Leuoth, Im Namen der Ensana Health Spa Hotels möchten wir uns bei Ihnen für Ihr Feedback beim Ausfüllen des Hotelfragebogens bedanken. Ihre Zufriedenheit freut uns sehr und spornt uns an, den Service für unsere Hotelgäste weiter zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Nochmals vielen Dank und wir wünschen Ihnen gute Gesundheit und glauben, dass wir Sie in Zukunft entweder im Grandhotel Pacifik**** oder in einem der anderen Hotels der Gesellschaft Ensana Health Spa Hotels in Mariánské Lázně begrüßen können. Mit freundlichen Grüssen Pavlína Dusová
Positives
Own spring, pool and sauna.Negatives
The transfer that was booked was an absolute disgrace. Were brought to Hamburg via Berlin and Rostock.Answer from Grand Hotel Pacifik
Sehr geehrter Herr Stahanov, Im Namen der Ensana Health Spa Hotels möchten wir uns bei Ihnen für Ihr Feedback beim Ausfüllen des Hotelfragebogens bedanken. Ihre Zufriedenheit freut uns sehr und spornt uns an, den Service für unsere Hotelgäste weiter zu verbessern. Unsere Hotel hat leider Ihre Transfer nicht organisiert. Sie müssen sich an den Ort wenden, an dem Sie den Transfer gebucht haben. Nochmals vielen Dank und wir wünschen Ihnen gute Gesundheit und glauben, dass wir Sie in Zukunft entweder im Grandhotel Pacifik**** oder in einem der anderen Hotels der Gesellschaft Ensana Health Spa Hotels in Mariánské Lázně begrüßen können. Mit freundlichen Grüssen Pavlína Dusová Front office manager
Positives
Hotel with a stylish ambience located not far from the colonnade at the spa gardens and shopping promenade.Answer from Grand Hotel Pacifik
Sehr geehrter Herr Weber, Im Namen der Ensana Health Spa Hotels möchten wir uns bei Ihnen für Ihr Feedback beim Ausfüllen des Hotelfragebogens bedanken. Ihre Zufriedenheit freut uns sehr und spornt uns an, den Service für unsere Hotelgäste weiter zu verbessern. Wir wünschen Ihnen gute Gesundheit und glauben, dass wir Sie in Zukunft im Grandhotel Pacifik in Marienbad begrüssen können. Mit freundlichen Grüssen Pavlína Dusová Front office manager
Positives
Nothing really positive about my experience I don’t advise it specifically to any none European I Did not get even 1% improvement During my week (24 treatment) programNegatives
No one speaks English I checked out a day early , and they refused to refund me for it .Answer from Grand Hotel Pacifik
Dear guest Waleed Alsalem, Thank you for taking the time to share your opinion. While I wish you a better experience, we learn from such feedback and use it to improve. We work hard to provide guests with an exceptional experience. If you give us a chance to earn back your trust, I can assure you that we will do everything in our power to provide you with the great hotel experience that so many of our guests have come to love. Sincerely, Pavlína Dusová Front office manager
Positives
Central location, swimming pool in the hotel, cultural offerings easily accessible, treatments well timedAnswer from Grand Hotel Pacifik
Sehr geehrte Frau Weber, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Pavlína Dusová Front office manager
Positives
The treatments were helpful, especially Milena's massages were excellent. The hotel's location next to the spa gardens, fountain and theater is ideal for people with walking difficulties. The location near the forest is also very good. We will definitely come back.Answer from Grand Hotel Pacifik
Dear Mr. Morgenthaler, On behalf of Ensana Health Spa Hotels, we would like to thank you for your feedback when filling out the hotel questionnaire. We are very pleased with your satisfaction and encourage us to continue to improve the service for our hotel guests. We wish you good health and believe that we will be able to welcome you in the future at the Grandhotel Pacifik in Marienbad. Best regards Pavlína Dusová Front office manager
Positives
Very nice staff 👍 The hotel is close to the park and the center. It has a very nice pool and sauna. You can book treatments at any time.Negatives
If you arrive on Saturday or Sunday, you won't have an appointment with the doctor until Monday...Answer from Grand Hotel Pacifik
Sehr geehrter Herr Fleck, Im Namen der Ensana Health Spa Hotels möchten wir uns bei Ihnen für Ihr Feedback beim Ausfüllen des Hotelfragebogens bedanken. Ihre Zufriedenheit freut uns sehr und spornt uns an, den Service für unsere Hotelgäste weiter zu verbessern. Nochmals vielen Dank und wir wünschen Ihnen gute Gesundheit und glauben, dass wir Sie in Zukunft entweder im Grandhotel Pacifik**** oder in einem der anderen Hotels der Gesellschaft Ensana Health Spa Hotels in Mariánské Lázně begrüßen können. Mit freundlichen Grüssen Pavlína Dusová Front office manager
Positives
Very good location, friendly staff and big choice of treatment. Very nice swimming pool and saunaAnswer from Grand Hotel Pacifik
Dear Madam Lambert, On behalf of Ensana Health Spa Hotels, we would like to thank you for your feedback when completing the hotel questionnaire. We are very pleased with your satisfaction and motivate us to further improve the services for our hotel guests. Thank you once again and we wish you good health and we believe that we will be able to welcome you in the future either in the Grandhotel Pacifik**** or in one of the other hotels of the company Ensana Health Spa Hotels in Mariánské Lázně. Yours sincerely Pavlína Dusová Front office manager
Positives
Highly qualified doctors and nurses. staff, everywhere clean and tidy. Large rooms with high ceilings.Negatives
There is no coffee and tea in the rooms, you need to buy it for a fee.Answer from Grand Hotel Pacifik
Г-н Хабинский, От имени компании Ensana Health Spa Hotels мы хотели бы поблагодарить Вас за отзыв, который Вы оставили нам при заполнении анкеты отеля. Нам очень приятно, что Вы остались довольны, и это мотивирует нас на дальнейшее совершенствование наших услуг для гостей отеля. Еще раз благодарим Вас, желаем Вам крепкого здоровья и надеемся, что в будущем мы сможем принять Вас либо в Grandhotel Pacifik****, либо в одном из других спа-отелей Ensana в Марианских Лазнях. С наилучшими пожеланиями Павлина Дусова Менеджер по приему гостей
Negatives
The towel rail is not heated.Answer from Grand Hotel Pacifik
Sehr geehrter Herr Khanin, Im Namen der Ensana Health Spa Hotels möchten wir uns bei Ihnen für Ihr Feedback beim Ausfüllen des Hotelfragebogens bedanken. Ihre Zufriedenheit freut uns sehr und spornt uns an, den Service für unsere Hotelgäste weiter zu verbessern. Wir wünschen Ihnen gute Gesundheit und glauben, dass wir Sie in Zukunft im Grandhotel Pacifik in Marienbad begrüssen können. Mit freundlichen Grüssen Pavlína Dusová Front office manager
Positives
Treatments are great!Negatives
Food could be better. Breakfast was very good, but lunch and dinner could be better.Answer from Grand Hotel Pacifik
Sehr geehrter Herr Kalatarjan, im Namen der Ensana Health Spa Hotels möchten wir uns für das Feedback bedanken, das Sie uns durch das Ausfüllen des Hotel-Fragebogens gegeben haben. Wir arbeiten daran, dass es unseren Gästen an nichts fehlt. Nochmals vielen Dank und wir wünschen Ihnen gute Gesundheit und hoffen, dass wir Sie in Zukunft entweder im Grandhotel Pacifik**** oder in einem der anderen Ensana Health Spa Hotels in Marienbad begrüßen dürfen. Mit freundlichen Grüßen Pavlína Dusová Managerin des Front Office
Positives
Ideal location, good and helpfull staff, big rooms, quietNegatives
Food could be betterAnswer from Grand Hotel Pacifik
Dear Guest Kaashper, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pavlína Dusová Front office manager
Positives
Great location, big rooms, excellent staffNegatives
Food is not always tasty, it probably depends on shift.Answer from Grand Hotel Pacifik
Dear Guest Kashper, Thank you for your good rating of our hotel! We are glad that you enjoyed your stay and we hope to see you again soon. Best regards, Pavlína Dusová Head of Reception
Positives
I liked everything, the staff, the cleanliness, the cook, the treatment. We recommend it to everyone. We would like to note the good, efficient work of the Sanatorium Committee. Thank you.Answer from Grand Hotel Pacifik
Dear Mr Khanin, On behalf of Ensana Health Spa Hotels, we would like to thank you for your feedback on our hotel survey. We are very happy about your satisfaction and this motivates us to further improve our services for our hotel guests. We thank you again, wish you good health and hope that in the future we will be able to host you either at the Grandhotel Pacifik**** or at one of the other Ensana Health Spa Hotels in Marianske Lazne. With best regards, Pavlina Dusova, front office manager
Positives
Attentive staff, cleanliness, very cozy pool, convenient locationAnswer from Grand Hotel Pacifik
Dear Mrs. Kuchma, On behalf of Ensana Health Spa Hotels, we would like to thank you for your feedback on our hotel survey. We are very happy about your satisfaction and this motivates us to further improve our services for our hotel guests. We thank you again, wish you good health and hope that in the future we will be able to host you either at the Grandhotel Pacifik**** or at one of the other Ensana Health Spa Hotels in Marianske Lazne. Best wishes Pavlina Dusova front office manager
Positives
A wonderful hotel, which we visit for the second time. Now we have arrived with friends. My wife and I have a wonderful room 321 with a balcony. The hotel is well located. And, most importantly, the real treasure is the attentive, caring, friendly hotel staff, headed by director Helena, restaurant manager Roman, cook Vera and waiters Sveta, Inga and Martina. The food is varied and tasty. The room is cleaned every day and towels are changed, bed sheets are changed once a week. Medical procedures - girls are usually friendly. Large selection of therapeutic medical procedures. The doctor can change the procedure. The hotel has a swimming pool and sauna. The hotel is located in a park area of the city with a wonderful view. Very suitable for relaxation and treatment.Answer from Grand Hotel Pacifik
Уважаемый госпожа Sokalsky , От имени компании Ensana Health Spa Hotels мы хотели бы поблагодарить вас за отзыв, полученный при заполнении анкеты отеля. Мы очень рады вашей удовлетворенности, и это мотивирует нас на дальнейшее улучшение услуг для гостей нашего отеля. Мы хотели бы передать наши комплименты вышеупомянутому персоналу и руководству отеля. Благодарим Вас еще раз, желаем Вам крепкого здоровья и надеемся, что в будущем мы сможем принять Вас либо в Grandhotel Pacifik****, либо в одном из других отелей сети Ensana Health Spa Hotels в Марианских Лазнях. С наилучшими пожеланиями Павлина Дусова менеджер фронт-офиса
Positives
I ordered through the sanatorium long before my arrival and received excellent payment terms, all my wishes for the room were fulfilled, I received a large, beautiful room with a balcony as I wanted, I didn’t even expect such beauty, I slept wonderfully at night with the balcony door open. Veronica cleaned our house wonderfully, changed our dressing gowns several times and, at my request, chose a dressing gown for me exactly in my size. The bed and towels were also changed during the time, the towels are white, fluffy, and in the pool there are wonderful turquoise colored towels and ironed sheets. The food is varied, you can choose according to your taste, fruits, wonderful freshly squeezed juice. The hotel is located in the very center, classical music is constantly playing, you can hear it through the open door of the balcony, but at the same time the hotel is very quiet and calm. The staff is friendly, they try to help with any question, there were no problems with the language, the rest were mostly Germans, very calm. The fountain is just a few minutes' walk away and it's such a fairy tale that we went almost every day. Nearby there is a path and a walk in the park. The place is simply wonderful, we were very pleased and did not want to leave. I recommend both the hotel and the services of the sanatorium. The hotel water is very tasty, I didn’t always drink it, but there was a result. No treatment was taken.Negatives
Minus: in the morning, when you take a bath, it’s not always possible to get some water, we didn’t notice any other minuses.Answer from Grand Hotel Pacifik
Уважаемый госпожа Galen , От имени компании Ensana Health Spa Hotels мы хотели бы поблагодарить вас за отзыв, полученный при заполнении анкеты отеля. Мы очень рады вашей удовлетворенности, и это мотивирует нас на дальнейшее улучшение услуг для гостей нашего отеля. Мы хотели бы передать наши комплименты вышеупомянутому персоналу и руководству отеля. Благодарим Вас еще раз, желаем Вам крепкого здоровья и надеемся, что в будущем мы сможем принять Вас либо в Grandhotel Pacifik****, либо в одном из других отелей сети Ensana Health Spa Hotels в Марианских Лазнях. С наилучшими пожеланиями Павлина Дусова менеджер фронт-офиса
Positives
Friendly and helpful staff, good treatmentNegatives
Very uncomfortable pillowsAnswer from Grand Hotel Pacifik
Уважаемая госпожа Krasnov, От имени компании Ensana Health Spa Hotels мы хотели бы поблагодарить Вас за отзыв, который Вы оставили при заполнении анкеты отеля. Нам очень приятно, что Вы остались довольны, и это мотивирует нас продолжать совершенствовать наши услуги для наших гостей. Еще раз благодарим Вас, желаем Вам крепкого здоровья и надеемся, что в будущем мы сможем принять Вас либо в Grandhotel Pacifik****, либо в одном из других спа-отелей Ensana в Марианских Лазнях. С наилучшими пожеланиями Павлина Дусова Руководитель службы приема
Positives
The staff is very friendly, the rooms are clean. In general it was nice in Marienbad.Answer from Grand Hotel Pacifik
Sehr geehrte Frau Pfeiffer, Im Namen der Ensana Health Spa Hotels möchten wir uns bei Ihnen für Ihr Feedback beim Ausfüllen des Hotelfragebogens bedanken. Ihre Zufriedenheit freut uns sehr und spornt uns an, den Service für unsere Hotelgäste weiter zu verbessern. Wir wünschen Ihnen gute Gesundheit und glauben, dass wir Sie in Zukunft im Grandhotel Pacifik in Marienbad begrüssen können. Mit freundlichen Grüssen Pavlína Dusová Front office manager
Positives
Pacific, good location. Convenient location of the treatment complex. Polite staff.Negatives
The food is not very tasty. The Jacuzzi is located right in the pool, and the water is a little cold for a Jacuzzi.Answer from Grand Hotel Pacifik
Уважаемый госпожа Markman, От имени компании Ensana Health Spa Hotels мы хотели бы поблагодарить вас за отзыв, полученный при заполнении анкеты отеля. Мы очень рады вашей удовлетворенности, и это мотивирует нас на дальнейшее улучшение услуг для гостей нашего отеля. Благодарим Вас еще раз, желаем Вам крепкого здоровья и надеемся, что в будущем мы сможем принять Вас либо в Grandhotel Pacifik****, либо в одном из других отелей сети Ensana Health Spa Hotels в Марианских Лазнях. С наилучшими пожеланиями Павлина Дусова менеджер фронт-офиса
Positives
The hotel is located in the very center, all the staff are very professional and polite. Everywhere is very clean. The food is always fresh and tasty. Great pool and saunas. We really liked everything.Answer from Grand Hotel Pacifik
Уважаемая госпожа Усипова От имени компании Ensana Health Spa Hotels мы хотели бы поблагодарить Вас за Ваш отзыв. Еще раз благодарим Вас, желаем Вам крепкого здоровья и надеемся, что в будущем мы сможем разместить Вас либо в Grandhotel Pacifik****, либо в одном из других отелей Ensana Health Spa в Марианских Лазнях. С наилучшими пожеланиями Павлина Дусова Руководитель приемной
Positives
Second time in a sanatorium from the main thing, I really liked the treatment. The hotel is clean, the staff is friendly. The situation with food is a little worse, although the staff is friendly, but the choice of dishes is limited, but even what is prepared is tasteless, because... Not enough seasoning. There are patients from America in the hotel, but there is not a single English-language channel. Otherwise everything is fine, many thanks to all the hotel staff. We are planning to return again for treatment.Negatives
There are patients from America in the hotel, but there is not a single English-language channel. The choice of dishes is limited, but even what is prepared is tasteless.Answer from Grand Hotel Pacifik
Г-н Бенис, От имени компании Ensana Health Spa Hotels мы хотели бы поблагодарить Вас за отзыв, оставленный Вами при заполнении анкеты отеля. Он мотивирует нас на дальнейшее улучшение качества обслуживания наших гостей. Еще раз благодарим Вас, желаем Вам крепкого здоровья и надеемся встретиться с Вами в будущем либо в Grandhotel Pacifik****, либо в одном из других отелей Ensana Health Spa Hotels в Марианских Лазнях. С наилучшими пожеланиями Павлина Дусова Руководитель службы приема
Positives
The hotel is located in a good location. Everything is clean, the rooms are cleaned.Negatives
I would like to note a few points: 1. The attitude in the restaurant was disrespectful, especially on Ingrid’s part (the exception for her was vacationers from Germany). I would like to express my special gratitude to the waitress Vera. Very attentive 2. It’s very good that they did a free aqua class in the pool, but the schedule is very inconvenient from 11-11:30. Since the pool is open from 12 o'clock, you need to leave and, if you want to go to the pool, come in 30 minutes. 3. The quality of food was satisfactory - there was no fruit at all, and the pears that were there were impossible to eat. 4. Treatment time was reduced by 1.5 - 2 times. What's the use of a 15 minute massage? But if you want to buy more and combine it, it’s not allowed. This is not my first time here, but probably my last.Answer from Grand Hotel Pacifik
Господа Zaytseva, спацибо, что Вы нашли время и сообщили нам свое мнение о проживании в нашей гостинице.Нам жалко, что Вы не были доволны с проживанием у нас. Еще раз спасибо и мы желаем Вам крепкого здоровья и надеемся, что Вас сможем приветствовать в будущем или в гостинице Пацифик или в другой гостинице общества Энсана в Марианских Лазнях. С уважением Павлина Дусова, заведующая рецепцией