references
Positives
We are happy with the treatment, many thanks to all the staff of the Nabokov Hotel, see you soon! 🙂
Answer from Grandhotel Nabokov
Dear Elena Kibke, We are sincerely grateful to you for visiting the Nabokov Hotel and for your positive feedback. We are very glad that you enjoyed your stay and treatment at our hotel and that you were able to enjoy your vacation. We will be happy to welcome you back to our hotel soon. Best wishes, Eva Hurenko, FOM
Positives
We were pleasantly surprised by the variety of food offered at this 4-star hotel. The staff was very friendly and attentive, the rooms were clean, and the spa area was fantastic. We definitely recommend it.Answer from Grandhotel Nabokov
Dear Vitali Semtz, we are very pleased that you chose the Nabokov Hotel for your vacation and left such a positive review about our hotel and our work. The pleasant stay of our guests is our top priority. We thank you for the positive review and hope to welcome you back to the Nabokov Hotel soon. Sincerely, Eva Hurenko, FOM
Positives
Great food, very friendly staff, everything perfectNegatives
Zero hotel can not pay for trip to Prague but could not take place pityAnswer from Grandhotel Nabokov
Dear Norbert Cousin, thank you for choosing the Nabokov Hotel and leaving a review. We are pleased that you were satisfied with our hotel's services. We are sorry that the complimentary excursion to Prague did not take place. However, this service is not offered by the hotel and cannot be resolved by the hotel. Sincerely, Eva Hurenko, FOM
Positives
Very good value for money. Very friendly staff. The treatments were perfectly organized. We felt very comfortable!Answer from Grandhotel Nabokov
Dear Michael Witt, thank you very much for your visit and your feedback. We are delighted that you were satisfied with your stay and our work. We hope to welcome you back to the Nabokov Hotel soon! Sincerely, Eva Hurenko, FOM
Positives
Hello everyone who will read my review, my name is Svetlana. My family and I have been on holiday at the Nabokov Hotel for the 3rd time, from April 13 to the 20th. The hotel itself is beautiful and we like it. We arrived in a good mood, as we had already been there. But at the reception desk, our mood was spoiled. The thing is that they told me that I had booked room 118, that they had our wish, but this is not so, because I asked for room 119, as we have an adult daughter, and it has 2 separate rooms, and room 118 is one room. At the reception desk, they showed me that Sanatorium.com, I informed them of my wish for a different room, but the thing is that I have correspondence with the sanatorium, at the reception they told me to book a voucher directly from them next time. So it turns out that it was Sanatorium.com's mistake... So they couldn't give us our favourite room, because it was already taken.Negatives
Then we were unlucky again, we got an appointment with Dr. Natalia, she is a rude woman, she does not make any concessions with the procedures, before they gave us the procedures that we needed, but this time she prescribed them at her own discretion,,, I told her why, I should pay for these procedures that I do not need, she replied that she knows better,,,, she is a doctor. She brought my daughter to tears, and prescribed something that is not needed. And from the first day our mood was doubly spoiled ... Then I got to a massage in room number 5,,,, apparently a sick man works there,,, he is very thin and it seemed to me that he did not have any strength, he was even rocking,,, of course you can not talk like that to a sick person,,, but forgive me, I paid money for a decent massage,,,,. And a few days later, I find out that I can change the procedures and massage in another room on reception,,and all that stuff, maybe it will be useful to someone,,,but I lost a couple of days on unnecessary procedures.That's how we rested this time,,,otherwise everything is fine, thank you all. With respect, Svetlana.Answer from Grandhotel Nabokov
Good afternoon, dear Svetlana, thank you for choosing the Nabokov Hotel and for your valuable feedback. We are pleased to hear that you like the Nabokov Hotel and that this is not the first time you have chosen our hotel. We apologize for the inconvenience you had to face during your recent stay. As a request, we actually had room 118 marked instead of 119, but this is not a mistake by Sanatoriums.com, but rather a typo when entering your reservation into our booking system. Unfortunately, the room you wanted to receive was occupied for a long time and we were unable to provide it to you. I would also like to note that we do not guarantee or confirm specific rooms, but only mark this as a customer's request, trying to fulfill it depending on the hotel's occupancy. Thank you for your feedback regarding the medical staff, we will carry out the necessary work related to communication in order to prevent such situations in the future. The procedures are prescribed by the doctor depending on the complaints and health condition, not excluding individual wishes, trying to fully satisfy them. We are sorry that some of your wishes were not taken into account, we will definitely work on this. Some procedures can really be changed by contacting the Spa Reception without visiting the doctor, where the staff always try to help as much as possible with the solution of any issues that arise. Thank you for your feedback and we hope that we will be able to welcome you again to the Nabokov Hotel and will try to ensure that your next stay passes without any problematic situations at the highest level. In case of any questions, we will always be happy to help. With best wishes, Eva Hurenko, FOM
Positives
Everything is great, especially the kitchen!!!Answer from Grandhotel Nabokov
Dear Valery Dering, we are sincerely grateful to you for visiting our hotel and for your feedback. We are very glad that you were satisfied with your stay at our hotel and our work. Your warm words will certainly be passed on to our kitchen staff. We hope to welcome you again soon at the Nabokov Hotel! Best wishes, Eva Hurenko, FOM
Positives
Nice hotel good locationAnswer from Grandhotel Nabokov
Dear Andreas Saibel, thank you for choosing the Nabokov Hotel and taking the time to write a review. We are pleased that you were satisfied with our hotel's service and hope to welcome you back soon. Sincerely, Eva Hurenko, FOM
Positives
Everything was up to standard from the beginning to the last day. No complaints about the staff or the procedural service. Next time, only to "Nabokov".Answer from Grandhotel Nabokov
Dear Mikhailo Srybnik, We are sincerely grateful to you for visiting our hotel and for your feedback. We are very glad that you were satisfied with your stay in our hotel and our work. We hope to welcome you again soon to the Nabokov Hotel! Best wishes, Eva Hurenko, FOM
Positives
We are very satisfied and would love to come back.Answer from Grandhotel Nabokov
Dear Johann Reit, thank you for your visit to the Nabokov Hotel and for taking the time to write a review. We are very pleased that you enjoyed your stay at our hotel and that you were able to enjoy your vacation. We look forward to welcoming you back to our hotel. Sincerely, Eva Hurenko, FOM
Positives
A stay at the Grand Hotel Nabokov was a thoroughly enjoyable combination of relaxation and medical care. We received a warm welcome upon arrival – the staff was consistently friendly, courteous, and always keen to make our stay as pleasant as possible. The medical treatments, which were individually tailored to our needs, deserve special mention. The treatments had a noticeable positive effect on us. The medical care was also professional and trustworthy – you truly feel like you're in good hands. The hotel itself has good facilities, well-kept rooms, and a quiet, relaxed atmosphere. The culinary offerings were also impressive: varied, healthy, and very tasty meals, perfectly tailored to the guests' health needs. The surroundings are ideal for relaxation – whether on a walk, in the wellness area, or with one of the hotel's many relaxation options. We had a wonderful rest, both physically and mentally, and can highly recommend the hotel. Many thanks to the entire team – we would love to come back!Answer from Grandhotel Nabokov
Dear Helena Dell, thank you for choosing the Nabokov Hotel for your vacation and for taking the time to write such a wonderful review. We are delighted that you were satisfied with your stay at our hotel and appreciated the quality of our work, service, and amenities. For our team, this is the greatest reward and motivation for our continued work. We hope you will visit our hotel again and will endeavor to make your next stay as pleasant as the previous one. Sincerely, Eva Hurenko, FOM
Positives
Everything is good, I recommend itAnswer from Grandhotel Nabokov
Dear Nelli Hust, We are truly grateful to you for visiting our hotel and for your feedback. We are very glad that you enjoyed your stay at our hotel. We hope to welcome you back to the Nabokov Hotel soon! Best wishes, Eva Hurenko, FOM
Positives
I liked everything,Negatives
But I don't really agree with the procedures that were prescribed. This is my first time, and some procedures were completely useless. And I didn't like the procedure schedule. I was with my husband, and we were given completely different schedules, so we had to wait for each other. And on Saturday, for example, I didn't have a single procedure, and my husband had 4 procedures before 3 p.m. The total number of procedures was the same. It seems to me that the staff who makes the schedule should think about how vacationers can better manage their free time, take some excursions.Answer from Grandhotel Nabokov
Good afternoon, dear Nataliya, thank you for choosing the Nabokov Hotel and for your feedback. We are glad that overall you were satisfied with your stay at the hotel and highly appreciated the level of our service and services. Your opinion is of great importance to us. Regarding the procedures - they are prescribed by a doctor depending on the client's health condition and existing problems. We have a large selection of procedures, each of which is aimed at achieving the maximum result during the client's medical stay. In this regard, the procedures are prescribed by a doctor. We apologize if the schedule of procedures was a little inconvenient for you - we will definitely take your words into account for better planning of the schedule, so that your stay at the hotel is even more comfortable. The Spa reception is also open every day at the service of our hotel guests, where employees can adjust the procedure plan depending on available places. Thank you for visiting the Nabokov Hotel and we hope that we will be able to welcome you again soon. With best wishes, Eva Hurenko, FOM
Positives
We liked the quality of service. All our requests and questions were answered promptly. The food in the restaurant was varied and delicious. We especially liked the pastries.Negatives
The hotel's passages are too complicated. We were constantly confused about where the exit was and where the passage to the rooms and the restaurant was.Answer from Grandhotel Nabokov
Dear Lidia Levichshenko, thank you for visiting the Nabokov Hotel and taking the time to write a review about our work and the hotel. We are glad that you enjoyed your stay at the hotel and highly appreciated the work of the staff and the food. We will be glad if we can welcome you again to the Nabokov Hotel soon. Best wishes, Eva Hurenko, FOM
Positives
Good day, we have been going to the resort in Czechoslovakia for 10 years, Nabokov is one of the best hotels, we liked the hotel, service, staff and food, everything was good, thank you, maybe we will come again. Family Kraus und BastronNegatives
The procedures are very scattered, I want to go through everything before lunch and take a walk. In the spa information there is a very angry woman with black hair and her hand was bandaged, very rude, absolutely cannot work with patientsAnswer from Grandhotel Nabokov
Dear Aleksandr Bastron, we thank you for choosing the Nabokov Hotel. We are sincerely grateful for your feedback, as your opinion helps us in our future work, in improving the quality of services and service in our hotel. We apologize if you encountered inappropriate behavior of the staff, we will definitely work to prevent such cases in the future. Thank you for visiting our hotel and we hope that soon we will be able to welcome you again to the Nabokov Hotel. With respect and best wishes, Eva Hurenko, FOM
Positives
-We always received excellent advice over the phone before our trip, and the schedules were perfect. -We felt very comfortable there. -The staff was very friendly and accommodating. -The treatments were great, and everyone took plenty of time for us. -We highly recommend the sanatorium and the Nabokov Hotel. Thank you for the wonderful stay!Answer from Grandhotel Nabokov
Dear guest, we are grateful that you chose Hotel Nabokov for your vacation and treatment and that you left a wonderful review. Your opinion is very valuable to us. We are pleased that you enjoyed your stay with us and hope to welcome you back to Hotel Nabokov soon. Sincerely, Eva Hurenko, FOM
Positives
My husband and I spent a week at the hotel for treatment. Booked online at Sanatorium.com in 10 minutes. Good value for money. Highly recommended. We liked everything at the Grandhotel Nabokov. Very friendly staff, delicious, varied food. Everything was well organized: reception, as well as the doctor's appointment on the first day, even though it was a Sunday. No long waits for treatments. We were also able to purchase a few additional procedures recommended by the doctor without any complications. So, completely satisfied with everything. Thank you very much.Answer from Grandhotel Nabokov
Dear guest, we are very grateful and happy that you chose Hotel Nabokov for your vacation and left such a wonderful review about our hotel and our work. The comfortable stay of our guests is our top priority. We thank you for your wonderful review and hope to welcome you back to Hotel Nabokov soon. Sincerely, Eva Hurenko, FOM
Positives
Very friendly and helpful staff. Large selection of food. Very clean.Negatives
Beds are too hard, but when we asked we got a topper.Answer from Grandhotel Nabokov
Dear guest, thank you for choosing the Nabokov Hotel and taking the time to write your review. Your opinion is of great value to us and helps us in our continued work and in improving the quality of our services. We are pleased that you enjoyed your stay at the hotel. We hope to welcome you back to the Nabokov Hotel. Sincerely, Eva Hurenko, FOM
Positives
Thank you very much for a relaxing holiday in your excellent hotel. We were particularly impressed by: • Reception and manager: Your friendly and helpful staff made our stay pleasant - Viktor, Nadiya, Karel Vlastnik, and Coraline. • Health spa and massage: The professional care from Tetiana and Ladejka and the soothing massage from Olexsandr contributed to our relaxation. • Mud treatments: The mud treatments were a special highlight and enhanced our well-being - Martina, thank you! • Cuisine: The variety and quality of the food in your restaurant exceeded our expectations. Respect! • Room cleanliness: Our rooms were always clean and comfortable, which made our stay very pleasant. Jana, pokojska - cleaning pearl!!! • Sauna and swimming pool: The wellness areas, especially the sauna and swimming pool, were inviting for relaxation. • Lobby Bar: The cozy atmosphere in the lobby bar was the perfect place to enjoy a delicious coffee in the afternoon and round off the evening. • Evening Entertainment: The varied evening events provided additional entertainment. • Excursion to Prague: We would like to thank you very much for the wonderful excursion to Prague. Our tour guide, Emilia, was extremely knowledgeable and friendly. With her interesting stories, she brought the city's history and culture to life. This excursion was truly a highlight of our stay. Thank you very much, Emilia, Irena. Your hotel offers excellent service and a variety of amenities that made our vacation unforgettable. We will definitely recommend you and are already looking forward to our next stay. Sincerely, Marina Eichhorn 😉Answer from Grandhotel Nabokov
Dear guest, thank you for choosing Hotel Nabokov and for leaving such a wonderful review of our work. Your opinion is of great value to us and is our primary motivation. We are delighted that you enjoyed your stay with us and hope to welcome you back to our hotel soon. Sincerely, Eva Hurenko, FOM
Positives
Medical care at its best: quality and punctuality.Negatives
1. The first room provided had cracks in the walls, a torn baseboard, visible flaws in the joint of the wooden panel to the wall - had to move. The second room had cracks in the wall and poorly installed taps. And this is in a superior room. 2. There was not always a choice of soups - on some days there was no choice of soup. 3. The fish menu emphasized tuna - almost every day.Answer from Grandhotel Nabokov
Dear guest, thank you for choosing the Nabokov Hotel and taking the time to write a review. Your opinion is of great value to us and helps us in our future work and in improving the quality of services and accommodation. We apologize for any inconveniences you encountered during your stay, our team is already working to eliminate them. We hope that we will be able to welcome you again at the Nabokov Hotel. With respect and best wishes, Eva Hurenko, FOM
Positives
We stayed at the Nabokov Hotel in mid-March and were absolutely delighted! We were lucky with the weather, which made our stay even more comfortable. I would especially like to note the high level of service: the staff is polite, professional and always ready to help. The morning procedures were carried out at the highest level, and I would like to express special gratitude to Alexander for his skill and wonderful massage. After lunch, it was nice to walk in the park, which is located very close to the hotel - an ideal place to relax in the fresh air. The food was also pleasing: breakfasts and dinners were varied, with a large selection of dishes, everything was cooked very tasty. The location of the hotel is simply magnificent - quiet, cozy, with picturesque views. We had a great rest and will definitely come back again! Thanks to the whole team for the warm welcome and excellent service.Answer from Grandhotel Nabokov
Dear guest, thank you for choosing the Nabokov Hotel for your holiday and taking the time to write a review about our hotel. We are very glad that you were satisfied with your stay with us, the work of our staff, the procedures, the food, the location of the hotel. The comfortable stay of our guests is our main reward. We hope that soon we will be able to welcome you again to the Nabokov Hotel. With best wishes, Eva Hurenko, FOM
Positives
Everything is fine 👍👍👍Negatives
One lymphatic drainage device needs to be replaced, it works very poorly. The first procedure was on another device, there👍 And this one is just a waste of time, it's a pity😏Answer from Grandhotel Nabokov
Dear Andrej Hust, thank you for visiting the Nabokov Hotel and taking the time to write a review. Your experience helps us improve the services we provide, which is very important to us. We are glad that you were satisfied with your stay at our hotel and thank you for the shortcoming regarding the lymphatic drainage device. The problem was successfully resolved. We will be glad if you decide to visit our hotel again soon. Best wishes, Eva Hurenko, FOM
Positives
Everything was perfect. The stay, treatments, and food were all excellent. Very friendly staff, with special praise for the medical staff, who were very helpful in assessing laboratory results and providing additional recommendations. I can wholeheartedly recommend this hotel.Answer from Grandhotel Nabokov
Dear guest, thank you for choosing Hotel Nabokov and taking the time to write a review. We are pleased that you were satisfied with the hotel's services and hope to welcome you back soon. Sincerely, Eva Hurenko, FOM
Positives
Well run house!Negatives
It would be beneficial for guests to have a printed map showing where the treatment rooms are located.Answer from Grandhotel Nabokov
Dear guest, thank you for choosing the Nabokov Hotel and leaving a review. Your opinion is very important to us. We hope to welcome you back to our hotel soon. Sincerely, Eva Hurenko, FOM
Positives
I liked it very much, good comfortable rooms, very kind attentive person, quality treatment, no queues, varied and very tasty food, we are happy with everything, we want to come againAnswer from Grandhotel Nabokov
Dear guest, Thank you very much for choosing the Nabokov Hotel and leaving a wonderful review. We are very pleased that your stay at the hotel was pleasant and comfortable. We hope to welcome you again to the Nabokov Hotel soon. Best wishes, Eva Hurenko, FOM
Positives
We were in Marienbad for the first time. We liked everything, literally everything. The staff - all very attentive, polite. The cleanliness is perfect. The food is excellent, varied. We will definitely come back here again.Negatives
The only thing is that it’s hard for elderly or sick people to walk (the hills), but that can’t be changed.Answer from Grandhotel Nabokov
Dear guest, We sincerely thank you for visiting our hotel and for your feedback. We are very glad that you were satisfied with your stay in our hotel and our work. We hope to welcome you again soon to the Nabokov Hotel! Best wishes, Eva Hurenko, FOM
Positives
I would like to thank Alexandr Maser; as always, it was the best massage. The staff at reception, during treatments, and housekeeping were also friendly. I'd be happy to come back. Best regards, SwetlanaAnswer from Grandhotel Nabokov
Dear guest, thank you for choosing the Nabokov Hotel for your vacation and for taking the time to write a review about our hotel. We are very pleased that you were satisfied with your stay and the work of our staff. The pleasant stay of our guests is our greatest reward. We hope to welcome you back to the Nabokov Hotel soon. Sincerely, Eva Hurenko, FOM
Negatives
German television programming is only available to a very limited extent.Answer from Grandhotel Nabokov
Dear guest, we are grateful that you chose the Nabokov Hotel for your vacation and treatment and that you left a wonderful review. Your opinion is very valuable to us. Thank you for your feedback on the TV programs; we will try to make the offerings more diverse. We are pleased that you enjoyed your stay with us and hope to welcome you back to the Nabokov Hotel soon. Sincerely, Eva Hurenko, FOM
Positives
I liked the hotel and the service. The most important thing is, of course, the quality treatment and attentive staff. We hope to come again.Answer from Grandhotel Nabokov
Dear guest, We are grateful that you have chosen the Nabokov Hotel for your holiday and treatment and left a wonderful review. Your opinion is very valuable to us. We are glad that you enjoyed your stay with us and we hope that we will soon be able to welcome you again to the Nabokov Hotel. With best wishes, Eva Hurenko, FOM
Positives
Helpful, polite, friendly staff, attentive to requests. From reception to cleaning.Negatives
Mud and paraffin compresses were not always at the optimal temperature.Answer from Grandhotel Nabokov
Dear guest, thank you for choosing the Nabokov Hotel for your holiday and for the review you left. We are glad that you were satisfied with your stay at our hotel. Thank you for your review regarding mud compresses and paraffin, the Balneology staff will definitely pay attention to this so that there are no problems with maintaining the temperature in the future. Thank you and we hope that we will soon be able to welcome you back to our hotel. With best wishes, Eva Hurenko, FOM
Positives
All the service staff is very friendly. If possible, we will visit your hotel again.Negatives
I would like to see an instructor in the gym who could help in choosing the right sports equipment, depending on the health problems of visitors. The gym is a bit cramped.Answer from Grandhotel Nabokov
Dear guest, Thank you very much for choosing the Nabokov Hotel and leaving a wonderful review. We are very pleased that your stay at the hotel was comfortable. We hope to welcome you back to the Nabokov Hotel soon. Best wishes, Eva Hurenko, FOM