references
Positives
We rested in the OreaCrystal sanatorium from 1/04 to 18/04 2024. We received excellent service from all hotel departments. The procedures were carried out at the highest level and on time. We especially note the excellent work of the reception desk employee Lyudmila, as well as the SPA reception staff who are always ready to help. Special thanks to the restaurant staff! Thank you for a wonderful holiday and treatment. Looking forward to a new visit!Negatives
It is advisable to update the mattresses. Sincerely, Spector Maria. Israel.
Positives
The hotel can only be recommended. Very clean hotel, friendly staff, the treatments were put together exactly for everyone's needsAnswer from OREA Spa Hotel Cristal
Dear Mr. Bernt, we are delighted with your great review and your praise for the staff and food. We hope that you will choose Orea Spa Cristal again next time. Kind regards, Cristal Palace team.
Positives
All was goodNegatives
No negativityAnswer from OREA Spa Hotel Cristal
Good afternoon, Thank you for your review of our Orea Spa Cristal hotel. We look forward to your next visit. Crystal Hotel team
Positives
We really liked the hotel. The food was good, but if you come later there isn't much to choose from. The location is good, just walk across the street and there is a nice park to walk in.Answer from OREA Spa Hotel Cristal
Dear Ms. Lakomov, thank you for your review and we hope that you had a pleasant stay with us. We look forward to welcoming you back. Your Cristal Palace team.
Positives
We really enjoyed it and will definitely come backNegatives
We did not like that there are no hot drinks in the evening without additional paymentAnswer from OREA Spa Hotel Cristal
Good day Thank you for your review of our Orea Spa Hotel Cristal****. We look forward to your next visit. Best regards Hotel team
Positives
Everything is very good. I enjoyed my vacation. We will definitely come again.Negatives
The only downside is that the pool is small. But this is also not a very big problem.Answer from OREA Spa Hotel Cristal
Dear Ms. Gubar, we are delighted with your great review and we look forward to welcoming you back to our hotel. Kind regards, Cristal Palace team.
Positives
The service in the hotel was very friendly and the food was very very tasty 😋 So I recommend every family to visit this hotelAnswer from OREA Spa Hotel Cristal
Dear Ms. Rebrikova, we are delighted with your great review and your praise for the food and staff. We look forward to welcoming you back to our hotel. Kind regards, Cristal Palace team.
Positives
The service in this hotel was very friendly, the food was excellent. We recommend the Hotel Cristal to every family))))Negatives
The parking at the hotel is very expensive. 14€ per day.Answer from OREA Spa Hotel Cristal
Good day Thank you for your review of our Orea Spa Hotel Cristal****. We look forward to your next visit. Best regards Hotel team
Positives
Thank you very much to all the staff! Excellent food. We are very pleased with the procedures. We will be happy to come again and again.Answer from OREA Spa Hotel Cristal
Dear Ms. Klippenstein, we are delighted with your great review and your praise for the staff and food. We hope that you enjoyed your stay with us and we look forward to welcoming you. Kind regards, Cristal Palace team.
Positives
Everything is excellent. The staff is super. Medical care is super.Negatives
Only the internet was weakAnswer from OREA Spa Hotel Cristal
Good afternoon, Thank you for your review of our Orea Spa Cristal hotel. We look forward to your next visit. Crystal Hotel team
Positives
A very nice staff. Cleanliness throughout the hotel. Good professional examination by the doctor and good treatments. Pleasant atmosphere throughout the hotel.Negatives
Poor scheduling. The treatments are not coordinated with each other. The quality of the food has deteriorated significantly compared to last year. Maybe a new chef.Answer from OREA Spa Hotel Cristal
Dear Ms. Beck, we are pleased about your praise for the staff, cleanliness... We hope that you spent pleasant days with us and we would be happy to welcome you back to our hotel. Kind regards Cristal Palace team.
Positives
The hotel location as well as the rooms and treatments were great. The walks to the colonade are impeccable. The wide and clean sidewalks are great. Lots of seating. Nice personel. Several shopping options. (Kaufland, Lidl, Penny and DM).Negatives
Non-alcoholic drinks (water and juices) could be available free of charge at lunchtime and evening, or it would have to be stated up front that they are subject to a charge. Small swimming pool. Full board not recommended. (At lunch there are only two dishes to choose from and you have to pay for the drinks yourself.)Answer from OREA Spa Hotel Cristal
Dear Mr. Romich, thank you for your review and for all comments about your stay. We will keep hotel management informed. We hope that you will join us next time too Choose Orea Spa Cristal for your stay in Mariánské Lázně. Kind regards Cristal Palace team.
Positives
Thank you everyone, everything was great and good.Negatives
No.Answer from OREA Spa Hotel Cristal
Dear Eirich family, we are pleased about your great review. We hope that you will choose our hotel next time for your stay in Mariánské Lázně. Gladly we welcome you again. Your Cristal Palace team
Positives
We are there from the beginning (transfer) to the end of the stay and return transfer is smooth Expired. The treatments were very good and I can only recommend them. On the way back we advertised the hotel. And if we go on a trip to the Czech Republic again, only Hotel Kristall will be booked MFG ElviraAnswer from OREA Spa Hotel Cristal
Dear Ms. Pfaff, we are pleased about your praise for the hotel. We hope that you spent pleasant days with us. We would be happy to welcome you again. Kind regards Cristal Palace team.
Positives
Excellent small hotel with a good location. There are two own springs, which is very convenient in bad weather. Pleasant, qualified staff. Standard procedures. Everything corresponds to four stars. Thank you for a wonderful holiday! We hope to come again!Answer from OREA Spa Hotel Cristal
Dear Mr. Liebermann, we are pleased about your great review. We thank you for your visit, we look forward to welcoming you back. Kind regards Cristal Palace team
Positives
very friendly staff in the service and spa area, light-flooded hotel, rich buffet in the morning and evening, a lot of meat (unfortunately often dry), few vegetables, always a fish dish, great barista cappuccino in the morning, fine desserts, in addition to the spa there is an activity program, very central location, Transport to Mariánské Lázně and back very convenientNegatives
Rooms at the back, single beds instead of double beds, bathroom very outdated, noise from glass containers etc., early morning pickup by truck, swimming pool and sauna very small for so many guests, There is little choice at the buffet for vegetarians,Answer from OREA Spa Hotel Cristal
Dear Ms. Kary, We look forward to your praise for the food and service. All your comments will be forwarded to hotel management. We hope that you will choose our hotel next time too. Your Cristal Palace team
Positives
Thank you for everything, we liked everything. The treatments were good. We had full board, after a few days we realized that half board would have been enough. Otherwise everything was great. Gladly againNegatives
The transfer there took 19 hours, it was a bit tedious and long. Sorry. Transfer home was very good.Answer from OREA Spa Hotel Cristal
Dear Kosel family, we are pleased about your great review. We hope that you had a pleasant time with us and we look forward to welcoming you back. Your Cristal Palace team.
Positives
everything greatAnswer from OREA Spa Hotel Cristal
Dear Mr. Seltmann, We look forward to your great review. We hope that you will choose our hotel again. Kind regards Cristal Palace team.
Positives
We were very satisfied and would like to come back.Negatives
Unfortunately, the soup at dinner was always cold.Answer from OREA Spa Hotel Cristal
Dear Ms. Pudwel, thank you for your great review and your comments about the stay. We would be happy to welcome you again. Kind regards Cristal Palace team.
Positives
Hotel is centrally located, everything is within walking distance. Overall good atmosphere with friendly staff. Breakfasts and dinners were good and varied. Rooms are clean and well maintained, cleaning staff are very friendly and accommodating. Car parking spaces are available in the hotel garage.Negatives
We booked full board, but for lunch we got some of the food from the previous day, some of it cold, which wasn't worth it for the price. The wellness area is very small with so many visitors, the sauna was constantly overcrowded, the infrared sauna was always off, and there wasn't even a container with water in the bathing area, which is very inadequate for a four-star hotel. In addition, I never saw any lifeguard staff, although in the event of an emergency, there should be quick help on site.Answer from OREA Spa Hotel Cristal
Dear Hahn family, we thank you for your time to rate our hotel. All your comments about the stay will be forwarded to hotel management. We hope that you had a wonderful time with us and we would be happy to welcome you to our hotel. Your Cristal Palace team.
Positives
Staff friendly and helpful.Negatives
There was one in a double room. He ate for one and was treated for one too. Paid for two. At the reception they told me it was not their fault, the charge came from above. Before leaving, my wife fell ill. I think this is wrong..Answer from OREA Spa Hotel Cristal
Dear Mr. Ritter, thank you for your review and your praise for the hotel staff. Stay was correctly billed for 1 person. Kind regards, Cristal Palace team
Positives
The staff was very nice and helpful. The applications were great. The food was very tasty. We'd love to come back.Answer from OREA Spa Hotel Cristal
Dear Ms. Pudwel, we are pleased about your great review. We hope that you spent a pleasant few days with us and we would be happy to welcome you back to our hotel. Kind regards Cristal Palace team.
Positives
Everything fineNegatives
Very small sauna and short opening timesAnswer from OREA Spa Hotel Cristal
Good day Thank you for your review of our Orea Spa Hotel Cristal****. We look forward to your next visit. Best regards Hotel team
Positives
We were at the OREA Spa Hotel Cristal from January 28th to February 10th, 2024. First of all, we want to praise the staff. Treatments in all areas were carried out superbly. We were also spoiled with the food for two weeks. We would love to come backNegatives
The sauna area in this hotel is very small for adults. This meant that the opening times could be extended.Answer from OREA Spa Hotel Cristal
Good day Thank you for your review of our Orea Spa Hotel Cristal****. We look forward to your next visit. Best regards Hotel team
Positives
I can only say good things, the staff is mostly very friendly. The doctor competent. We really liked the food, there were four of us, everyone has their own taste and everyone was satisfied. The rooms were always tidy. So, gladly again.Answer from OREA Spa Hotel Cristal
Dear Alexander, we are pleased about your great stay. We hope that you spent pleasant days with us and look forward to your next stay. Kind regards Cristla Palace team
Positives
The hotel is excellent!Answer from OREA Spa Hotel Cristal
Dear Mr. Spektor, we are pleased about your great review. We hope that you spent pleasant days with us. We would be happy to welcome you here. Kind regards Cristal Palace team.
Negatives
Soup was almost always too coldAnswer from OREA Spa Hotel Cristal
Dear Vasili, thank you for your time to evaluate our hotel services. Your comments about the stay will be forwarded to hotel management. We hope that you will join us We spent pleasant days and we would be happy to welcome you back. Cristal Palace team.
Positives
I really liked the restaurant: tasty and varied, fresh pastries, super! The service staff and doctors worked very well. There were great live music concerts. But I would also like to sing karaoke and dance after a delicious dinner.Negatives
Old furniture, no drinking water in the room. No proper fitness club, only 3 old bicycles.Answer from OREA Spa Hotel Cristal
Dear Ms. Shtiben, we are pleased about your praise for the staff. We would like to thank you for all comments regarding your stay at the hotel, which will be forwarded to the hotel management. We hope that you spent pleasant days with us and we would be happy to welcome you again. Kind regards, Cristal Palace team.