references
Positives
Expectations met. Would definitely come again!!
Answer from Spa Hotel Centralni Lazne
Dear Mr Schmelzer, we would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you very much for the excellent evaluation of our services, which has been forwarded to our hotel management. 100% guest satisfaction is our goal, your evaluation is wonderful feedback for us, and at the same time a great stimulus for further work - THANK YOU. We wish you good health, lots of happiness and joy, and hope to welcome you back to the Hotel Centralni Lazne soon! : Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Very good food and friendly staffNegatives
Small roomsAnswer from Spa Hotel Centralni Lazne
Dear Ms. Varens, We would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you very much for the evaluation of our services, which has been forwarded to our hotel management. We are very pleased that you have chosen the Hotel Centralni Lazne and that you were completely satisfied with the staff and the gastronomic services. We are all the more sorry that you did not like the room you booked and, above all, that we did not solve it immediately on site - Hotel Centralni Lazne with Maria Spa has 144 rooms of various sizes 17 / 30 / 33 / 35 /... - 56 M 2. We wish you good health, lots of happiness and joy and hope to welcome you back to the Hotel Centralni Lazne soon. With kind regards, Eva Voldřichová, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Stayed 2 adults and a child, 1st floor, not far from the restaurant. A beautiful building, you can use all the services of other hotels of the chain in this complex. Children's playground at Marien Spa, children's corner in Hvezde. Fixed place (table) for the entire stay. We checked in early and were fed lunch (until 13.30). We went to shows at other hotels (live music). Visited swimming pools and Roman fonts with a child (almost 4 years old) Immediately upon check-in, we were given a schedule of procedures. Good saunas with and without clothes. The room of the simplest category is quite spacious.Negatives
The food was better on weekends (there was even ice cream))). The first day I was not impressed with the food and was a little disappointed (compared to the Orea chain). At the reception they did not always give the correct information (for example, that you cannot go into the Roman baths with a child at all; that you need to go to register for procedures with a nurse, that you cannot park at the hotel and that there are no spaces). Tip: call or write to the hotel to reserve a parking space! We didn’t get it even though there were places!! The room was cleaned before arrival: there was someone else's men's swimming trunks under the radiator on the carpet, garbage under the daughter's portable bed, dust near the TV. In the morning at 7 or 7.30 they played music in the corridor... We hoped to sleep with a small child...Answer from Spa Hotel Centralni Lazne
Good afternoon, dear Mrs. Sultanova, Thank you very much for your stay at the Central Lazne Hotel. Thank you very much for your feedback, which was passed on to the hotel management. Our goal is 100% guest satisfaction, your review is very important feedback for us and at the same time an excellent incentive for the next work - THANK YOU. We are very glad that you chose a trip to the Central Lazne Hotel and that you liked it here. It's a pity that we were not able to meet all your expectations regarding food. As for the information received at the reception: all guests receive a welcome letter containing all the basic information. Regarding parking, I ask for your understanding - if there were no free spaces / if all were reserved - it may be that at the moment they were not all in their places /, otherwise they would have offered you parking. We apologize for shortcomings in cleaning. Dear Mrs. Sultanova, we wish you good health, a lot of happiness and joy, and we hope to welcome you again soon at the Hotel Central Lazne, we will make sure that you are completely satisfied Hotel Maria Spa offers the most relaxing accommodation - it would be possible to have the best accommodation option for you here. With warm regards, Eva Voldřichová, Guest Relation Manager, Centrální Lázně, ENSANA Health Spa Hotels Mariánské Lázně
Positives
Everything went wellAnswer from Spa Hotel Centralni Lazne
Dear Ms. Scharf, We would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you very much for the excellent rating of our services, which has been forwarded to our hotel management. We are very pleased that you have chosen the Hotel Centralni Lazne and that you really felt comfortable there. 100% guest satisfaction is our goal, your rating is wonderful feedback for us and at the same time a great stimulus for further work - THANK YOU. We wish you good health, lots of happiness and joy, and hope to welcome you back to the Hotel Centralni Lazne soon. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
The quantity and quality of the treatment procedures is impressive and they have a positive effectNegatives
I want the food to be less fatty and more dietary In the first few days it was difficult to figure out where to do procedures and where the sources were. I would like to get more detailed introductory information right at the beginning. Once I fell asleep during the mud bath and they forgot about me. I lay there for 40 minutes instead of 20. My body coped with the overload in one day, but another patient could have suffered a lot. I think that if you put sound timers or alarm clocks near the patient, this could be avoided laterAnswer from Spa Hotel Centralni Lazne
Dear Ms. Kozoriz, We would like to thank you very much for your stay at the Centralni Lazne Hotel. Thank you very much for the nice review of our services, which has been forwarded to our hotel management. We are very pleased that you have chosen the Centralni Lazne Hotel and that you are already feeling the effects of our unique treatment. On the other hand, we are very sorry that we were not able to meet your expectations in terms of gastronomic services. Guests can tell us in advance what diet they follow, what they prefer or absolutely need, and we can arrange it individually. We are even more sorry that the inconvenience occurred in the mud bath - please accept our apologies for this inconvenience. According to ENSANA standards, every workstation is equipped with a clock, but not with an alarm clock, because if the clock rings often in every cabin, it disturbs all patients... Dear Ms. Kozoriz, our goal is 100% guest satisfaction, your review is very important feedback for us to improve our services - THANK YOU. We wish you good health, lots of happiness and joy, and hope to welcome you back to the Centralni Lazne Hotel soon. With many thanks and kind regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Booked a hotel and be able to use services from several hotels. Possibility of free participation in sports and health courses from perfectly trained staff. Very satisfied with everything overallNegatives
At breakfast the juice and coffee could be better.Answer from Spa Hotel Centralni Lazne
Dear Ms. Merk, we would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you also for the lovely review of our services, which has been forwarded to our hotel management. 100% guest satisfaction is our goal. Your review is wonderful feedback for us, and at the same time a great stimulus for further work - THANK YOU. We wish you good health, good luck and joy, and hope to welcome you back to the Hotel Centralni Lazne soon. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Good location, attractive rooms, nice climate and friendly staff.Negatives
Kitchen not as good as expected. Breakfast selection weak. Some dishes sold out quickly. The service was very nice and attentive.Answer from Spa Hotel Centralni Lazne
Good afternoon, dear Mr. Dancer, We would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you also for the review of our services, which has been forwarded to our hotel management. We are very pleased that you chose the Hotel Centralni Lazne and that you were completely satisfied with the hotel, the treatment and also the staff. On the other hand, we are very sorry that we were not able to fulfill all of your expectations in terms of gastronomic services. Please accept our apology. We have discussed this with our F&B manager and she is now working with the chef to improve the offering in terms of quality and quantity. We wish you good health, good luck and joy, and hope to welcome you back to one of the ENSANA Health Spa Hotels soon. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
We felt comfortableAnswer from Spa Hotel Centralni Lazne
Hello, Mr. Hübert, we would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you also for the lovely review of our services, which has been forwarded to our hotel management. We are very pleased that you chose the Hotel Centralni Lazne and that you felt comfortable there. Our goal is 100% guest satisfaction. Your rating is very important feedback for us and at the same time a great stimulus for further work - THANK YOU. We wish you good health, good luck and joy, and hope to welcome you back to the Hotel Centralni Lazne soon. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Excellent location, beautiful place, qualified and friendly staff, clean comfortable rooms, good bar.Negatives
Sometimes we were reluctantly allowed into the Roman Baths of the neighboring hotel Nové Lazne, since we are not the 'main' clients.Answer from Spa Hotel Centralni Lazne
Dear Mrs. Polezhaeva, thank you for your stay at the Central Lazne Hotel and thank you very much for the excellent review that was passed on to the hotel management. We are very glad that you chose our hotel for your trip and that you really enjoyed your stay here. 100% guest satisfaction is our main goal; your review is very important feedback for us and at the same time is a unique incentive for the next work - THANK YOU. Regarding the Roman Baths, we apologize for the unpleasant situation. You are our main clients, only at present the conditions for visiting the Roman Baths have changed for guests from the Zvezda Hotel, but nothing has changed for guests of Central Lazne, free entry applies as in advance. We wish you good health, a lot of happiness and joy, and hope to welcome you again soon at the Central Lazne Hotel. With warm regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Good treatments, pleasant atmosphere in the hotel, great fitness, swimming pools and saunasNegatives
Lunch is very monotonous and there is not much fresh salad or vegetablesAnswer from Spa Hotel Centralni Lazne
Good afternoon, dear Ms Rossa, we would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you also for the lovely review of our services, which has been forwarded to our hotel management. We are very pleased that you chose the Hotel Centralni Lazne and that you felt comfortable there. On the other hand, we are sorry that we were unable to meet all of your expectations in gastronomic services. We have F&B managers in the restaurant every day, if you would contact them it could be better. Your comment will also be forwarded to our Chef and F&B Manager and will help improve our dining services. We wish you good health, good luck and joy, and hope to welcome you back to the Hotel Centralni Lazne. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Eat Applications Cleaning staffAnswer from Spa Hotel Centralni Lazne
Good afternoon, dear Ms. Dotzlaff, Thank you for your stay at Hotel Centralni Lazne. Thank you also for the excellent rating of our services, which has been forwarded to our hotel management. We are very pleased that you chose the Hotel Centralni Lazne and that you felt really comfortable there. 100% guest satisfaction is our goal, your review is wonderful feedback for us, and at the same time a great stimulus for further work - THANK YOU. We wish you good health, good luck and joy, and hope to welcome you back to the Hotel Centralni Lazne soon. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Excellent, clean hotel, great location!!! Very good treatment!!! Everything is cozy and conveniently arranged!!! We've been there 4 times already and I always want to come back, only to this Hotel!Negatives
Food has become more boring this year. The choice has become smaller, but most importantly, it has become not very tasty. We hope that this can be fixedAnswer from Spa Hotel Centralni Lazne
Dear Mrs. Luzuk, thank you very much for your stay at the Central Lazne Hotel. Thank you very much for your feedback, which was passed on to the hotel management. We are very glad that you were completely satisfied with the hotel, treatment, accommodation and staff of Central Lazne. We are very glad that you like it here so much that you repeated your stay in Central Lazne for the fourth time. Moreover, we wish that we were not lucky this time to satisfy your revival in gastronomic services. Our main goal is 100% satisfaction of our guests, your feedback will help us improve - THANK YOU. We wish you good health, a lot of happiness and joy, and we hope to meet you again soon at the Central Lazne Hotel. With warm regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Negatives
We had booked a parking space (see your email September 4th, 2023, 3:28 p.m.), but at reception they apparently didn't know anything about it. This meant I had to park in a parking garage 1.2 km away from the hotel. That shouldn't be the case, we were very annoyed about it.Answer from Spa Hotel Centralni Lazne
Dear Mr Mackenzie, We would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you also for the nice review of our services sent to us Hotel management is forwarded. We are very sorry that the confirmed parking space was not available for you, please accept our deep apologies. Our goal is 100% guest satisfaction. Your rating is very important feedback for us and a great stimulus for improving our work - THANK YOU. We hope that we have not lost you and look forward to welcoming you back to the Hotel Centralni Lazne soon. You last stayed in the Junior Suite Centralni Lazne, just so you know: in the Hotel Maria Spa (part of the hotel Centralni Lazne/), the rooms are among the most beautiful in the complex. We wish you good health, good luck and joy, and we will be very happy to welcome you back to the Hotel Centralni Lazne for treatment. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
A good value for money. An old spa house with tradition. The hotel is centrally located and yet very quiet. About 5 minutes from the colonade. There were mainly guests from Germany and the Czech Republic. Staff is friendly and tries very hard. Plenty of food, good home-style food. Is also suitable for vegetarians. There are regional vegetables, fresh fruit, milk alternatives, freshly eaten juices/smoothies, a large selection of salads, dark bread and rolls and much more...you can always find something... Dessert wasn't to my taste, which was also good...., man doesn't gain weight. Many guests book half board, so allaKart lunch is offered. You have a choice of 4 dishes: dishes with meat or fish, a vegetarian dish: pasta/or potatoes as a base. Salad buffet, two soups and dessert. Applications according to plan, without waiting time. Since there were fewer guests in the hotel at the time, all treatments took place in the morning. Wishes and needs are taken into account by the doctor. The treatments take place in beautiful, clean rooms. Everything that nature provides is offered here: healing mud/baths; baths with mineral water; gas spraying and much more. There is a fitness room. Attention: take sports shoes with you! Also wellness area: swimming pool and sauna, which you first have to walk through many corridors to get to. But you can find everything... Overall, a very relaxing stay, highly recommended for regenerating, regaining strength and energy. Lovely again!!!Answer from Spa Hotel Centralni Lazne
Dear Mrs. Schneider, We would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you also for the excellent rating of our services, which has been forwarded to our hotel management. 100% guest satisfaction is our goal. Your rating is very important feedback for us, and at the same time a great stimulus for further work - THANK YOU. It's a shame that you didn't tell us your ideas for dessert right away - we were able to prepare the right one for you, we'll be happy to do that on your next stay - please contact us - we're here for you! : We wish you good health, good luck and joy, and we hope to welcome you back to the Hotel Centralni Lazne soon. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
It was a good choice: the hotel has a good location, the hotel itself is very cozy, excellent medical facilities, very professional workers, everyone is friendly and responsible everywhere: at the reception, in the treatment department, in the restaurant, the maids, and in the SPA. The hotel is well organized. Thank you! And the service “sanatoriums. com" works perfectly! Very, very high marks for professionalism and organization of work! All requests and wishes of the client are fulfilled! Thank you very much everyone! I'm happy with everything!Negatives
No negativityAnswer from Spa Hotel Centralni Lazne
Dear Mrs. Oseid, thank you very much for your stay at the Central Lazne Hotel. Thank you very much for your excellent rating of our services. Let me express my deep gratitude for your words of praise to all our employees. Our goal is 100% satisfaction with our services, your feedback is very important feedback for us and at the same time a unique incentive for the next work - THANK YOU. We wish you good health, a lot of happiness and joy, and hope to welcome you again soon at the Central Lazne Hotel. With warm regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Sanatoriums.com is the most accessible and convenient service! You can always call or write to the website and quickly get information. The employees are polite and make concessions if something needs to be changed. I am very pleased and grateful to the administrator of this site, who helped me solve my problem this time! The work in the sanatorium is well-coordinated. The staff is polite!Negatives
The food was dietary and varied, but sometimes the food was too salty.Answer from Spa Hotel Centralni Lazne
Dear Mrs. Slevikmoen, Thank you very much for your stay at the Central Lazne Hotel. Thank you very much for your excellent rating of our services. Our goal is 100% satisfaction of our guests. Your feedback is very important feedback for us and at the same time is a unique incentive for the next work - THANK YOU. We wish you good health, a lot of happiness and joy, and hope to welcome you again soon at the Central Lazne Hotel. With warm regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
I had a lovely and relaxing holiday. Recommended value.Answer from Spa Hotel Centralni Lazne
Good afternoon, dear Ms. Koop, we would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you also for the lovely review of our services, which has been forwarded to our hotel management. Our goal is 100% guest satisfaction. Your rating is excellent feedback for us and at the same time a great stimulus for further work - THANK YOU. We are pleased that you chose the Hotel Centralni Lazne and that you felt comfortable there. We hope to welcome you again next year. We wish you a wonderful Advent season, a merry Christmas and a happy new year, in which you will have good health, lots of happiness and joy. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Everything was great! One continuous positive! I'm happy with everything! Dana gave a very high quality massage! Thank her very much! Camilla is very attentive and kind: her gas injections helped my legs! Excellent treatment base and everyone works well!Negatives
There is no negativity. All was good.Answer from Spa Hotel Centralni Lazne
Dear Mrs. Oseid, thank you for your stay at the Central Lazne Hotel. Thank you very much for the beautiful assessment of our services, which was conveyed to the hotel management. We are very glad that you chose the Central Lazne Hotel and that you really enjoyed your stay here. 100% satisfaction of our guests is our main goal, your review is an excellent feedback for us and at the same time a super incentive for the next work - THANK YOU. We pass on your words of praise to these workers. We wish you a wonderful Advent and Christmas, and a happy new year in which we wish you good health, lots of happiness and joy. And we hope to welcome you again at the Central Lazne Hotel. With warm regards, Eva Voldřichová, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
It was a nice week, unfortunately much too short, the 12 treatments prescribed were very good. The food was also good especially a very nice hotel near the colonnade.Answer from Spa Hotel Centralni Lazne
Good afternoon, dear Ms. Lehr, we would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you also for the lovely review of our services, which has been forwarded to our hotel management. We are very pleased that you have chosen the Hotel Centralni Lazne and that you are here felt comfortable. Our goal is 100% guest satisfaction, your rating is very important feedback for us to further improve our services, and at the same time it is a great stimulus for further work - THANK YOU. We wish you a wonderful Advent season, a magical Christmas, a happy new year, and good health, lots of happiness and joy. We hope to welcome you back to the Hotel Centralni Lazne soon. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
It was my first time in Marienbad and I was very satisfied. unfortunately only 1 week. The location of the hotel is very good, the colonnade is 5 minutes away.Answer from Spa Hotel Centralni Lazne
Good afternoon, dear Ms Judt, we would like to thank you very much for your stay at the Hotel Centralni Lazne. Thank you also for the lovely review of our services, which has been forwarded to our hotel management. We are very pleased that you chose the Hotel Centralni Lazne and that you felt really comfortable there. Our goal is 100% guest satisfaction. Your review is very important feedback for us to further improve our services, and at the same time it is a great stimulus for further work - THANK YOU. We wish you a wonderful Advent season, a magical Christmas, a happy new year, good health, good luck and joy, and we hope to be able to welcome you back to the Hotel Centralni Lazne soon. Best regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne ENSANA Health Spa Hotels Marianske Lazne
Positives
Good day! Thank you for the unforgettable impressions, positive emotions, for the excursion to Prague), service, cuisine, procedures, additional bonuses, everything is at the highest level!!!Answer from Spa Hotel Centralni Lazne
Dear Mrs. Kuzomko, thank you very much for your stay at the Central Lazne Hotel. Thank you very much for your wonderful review. We are very glad that you chose the Central Lazne Hotel and that you really enjoyed your stay here. 100th guest satisfaction is our main goal, your evaluation is for us excellent feedback and at the same time a super incentive for the next work - THANK YOU. We wish you good health, a lot of happiness and joy, and we hope to meet you again soon at the Central Lazne Hotel: With warm regards, Eva Voldřichová, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
The best hotel in Marianske Lazne. Food, treatment, staff - everything is wonderful. Special thanks to the staff of sanatoriums.com for their care.Answer from Spa Hotel Centralni Lazne
Уважаемая пани Niyazmatova, спасибо огромное за Ваше пребывание в отеле Центральные Лазни. Большое спасибо и за вашу отличную оценку наших услуг, которая была передана менеджменту отеля. Мы очень рады, что вы выбрали отель Центральные Лазни, и что вам здесь действительно понравилось. 100%- ое удовлетворение гостей является нашей основной целью, ваш отзыв для нас замечательной обратной связей, и одновременно уникальным стимулом для следующей работы — СПАСИБО. Желаем Вам крепкого здоровья, много счастья и радости, и надеемся приветствовать Вас скоро опять в отеле Центральные Лазни. С сердечным приветом Eva Voldřichová, Guest Relation Manager, Centralni Lazne
Positives
We liked everything. We had a very good time and improved our health. We will be happy to come to this hotel again next year.Answer from Spa Hotel Centralni Lazne
Dear Mr. Spät, thank you very much for your stay at the Central Lazne Hotel. Thank you very much for your beautiful review, which was passed on to the hotel management. We are very glad that you chose the Central Lazne Hotel and that you liked it here. Our goal is 100% satisfaction of our guests. Your review is very important feedback for us and at the same time an excellent incentive for the next work - THANK YOU! We wish you good health, a lot of happiness and joy, and hope to welcome you again soon at the Centralni Lazne Hotel - We are waiting for you With warm greetings Eva Voldrichova, Guest Relation Manager, Centralni Lazne, Health Spa Hotels Marianske Lazne
Positives
We rested and were treated in this sanatorium for two weeks, we liked everything very much, we dream of returning.Answer from Spa Hotel Centralni Lazne
Уважаемый пан Slosman, спасибо огромное за ваше пребывание в отеле Центральные Лазни. Большое спасибо и за ваш отзыв, который был передан менеджменту отеля. Мы очень рады, что вы выбрали отель Центральные Лазни, и что Вам здесь понравилось. Нашей целью является 100%- ое удовлетворение наших гостей. Жалко, что нам не удалось полностью исполнить ваши ожидания по поводу питания. Ваш отзыв поможет нам улучшить гастрономические услуги. Желаем Вам крепкого здоровья, много счастья и радости и надеемся скоро приветствовать Вас опять в отеле Центральные Лазни. С сердечным приветом Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Treatment and nutrition correspond to the 5 star category!Answer from Spa Hotel Centralni Lazne
Dear Mr. Prokhorov, thank you very much for your stay at the Central Lazne Hotel. We are very glad that you chose the Central Lazne Hotel and that you really enjoyed your stay here. Thank you very much for the excellent rating, which was passed on to the hotel management. 100% satisfaction of our guests is our main goal, your feedback is a super incentive for us for the next work - THANK YOU. We wish you good health, a lot of happiness and joy and hope to welcome you again soon at the Central Lazne Hotel - We are waiting for you! With warm regards, Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
Recommended in all categories: friendly staff, cleanliness, delicious food, treatments with a good massage. The location of the hotel is great . Gladly again.Answer from Spa Hotel Centralni Lazne
Hallo, guten Tag, sehr geehrter Herr Borsch, vielen Dank für Ihren Aufenthalt im Hotel Centralni Lazne, und besten Dank für Ihre tolle Bewertung unserer Dienstleistungen, die an unser Hotelmanagement weitergeleitet ist. Wir freuen uns sehr, dass Sie sich für´s Hotel Centralni Lazne entschieden haben, und dass Sie sich da wirklich wohl gefühlt haben. 100%-ge Zufriedenheit der Gäste ist unser Ziel, Ihre Bewertung ist für uns eine ausgezeichnete Rückmeldung, und gleichzeitig ein Super-Stimul für die weitere Arbeit - DANKE. Wir wünschen Ihnen gute Gesundheít, viel Glück und Freude, und hoffen Sie bald wieder im Hotel Centralni Lazne begrüßen zu dürfen. Mit besten Grüßen Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Negatives
There was a couple relaxing in the next room and they had two dogs, the corridor and our room stank so muchAnswer from Spa Hotel Centralni Lazne
Уважаемый пан HAMDAMOV, спасибо огромное за ваше пребывание в отеле Центральные Лазни. Большое спасибо тоже за оценку наших услуг, которая была передана менеджменту отеля. Нашей целью 100%-ое удовлетворение наших гостей, ваш отзыв для нас очень важной обратной всязей и одновременно отличным стимулом для следующей работы - СПАСИБО. Жалко, что вы не обратились с вашим замечанием по поводу собак на нашей рецепции, чтобы переселить Вас в другой номер. Вы выбрали отель Центральные Лазни, кде позволено пребывание с собачками, но было вам можно выбрать и в рамках нашей сети отель, кде собачки не позволяют. Желаем Вам много здоровья, счастья и радости, и надеемся приветствовать Вас опять в некотором отеле сети ENSANA Health Spa Hotels Marianske Lazne. C сердечным приветом Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne
Positives
The treatment team was very courteous, friendly and competent.Negatives
Unfortunately the room was far too cold as the room was in the shade all day. Once the heating started, the heating didn't warm up until after 8 p.m.Answer from Spa Hotel Centralni Lazne
Guten Tag, sehr geehrter Herr Möser, wir bedanken uns ganz herzlich für Ihren Aufenthalt im Hotel Centralni Lazne. Wir freuen uns sehr, dass Sie sich für´s Hotel Centralni Lazne entschieden haben, und dass Sie mit der Kur 100%-ig zufrieden waren. Auf anderer Seite tut uns leid, dass es uns nicht gelungen ist, Ihre Vorestellungen in Unterkunftsdiensten zu erfüllen. Bitte, nehmen Sie für diese begrenzte termische Begaglichkeit unsere Entschuldigung an. Erlauben Sie mir, bitte, kurze Info zur Heißung - möglichweise für nächsten mal: die Heißung funktioniert nur, wenn die Fenster zu sind, und Sie konnten an der Rezeption noch eine Karte bekommen, um die heißen kann auch wenn Sie nicht im Zimmer sind. Wir wünschen Ihnen gute Gesundheit, viel Glück und Freude, und hoffen Sie im Hotel Centralni Lazne bald wieder begrüßen zu dürfen. Mit vielen freundlichen Grüßen Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Healt Spa Hotels Marianske Lazne
Positives
Good location, friendly staff, quality treatmentNegatives
Monotonous breakfasts. Small choice of dishes for dinner.Answer from Spa Hotel Centralni Lazne
Уважаемый пан Stonkus, спасибо огромное за ваше пребывание в отеле Центральные Лазни. Большое спасибо и за оценку наших услу,г которую мы передали менеджменту отеля. Нашей целью является 100%-ое удовлетворение наших гостей, Ваш отзыв для нас очень важной обратной связей, и одновременно является отличным стимулом для следующей работы - СПАСИБО. Мы очень рады, что Вы были довольны с отелем, лечением и нашим персоналом. Жалко, что нам не удалось исполнить ваши ожидания по поводу питания - примите пожалуйста наши извинения. Желаем Вам крепкого здоровья, много счастья и радости, и надеемся приветствовать опять в отеле Центральные Лазн.и С сердечным приветом Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne.
Positives
Everything was very goodNegatives
Small vegetables and fruitsAnswer from Spa Hotel Centralni Lazne
Guten Tag, sehr geehrte Frau Tauber, wir bedanken uns ganz herzlich für Ihren Aufenthalt im Hotel Centralni Lazne. Besten Dank auch für die Bewertung unserer Dienstleistungen, Ihr Feedback ist für uns sehr wichtig für weitere Verbesserung unserer Dienste. Wir freuen uns sehr, dass Sie sich für´s Hotel Centralni Lazne entschieden haben, und dass Sie mit dem Hotel, mit der Kur, und mit unserem Personal zufrieden waren. Auf der Verbesserung unserem gastronomischen Angebot werden wir arbeiten. Wir wünschen Ihnen gute Gesundheit, viel Glück und Freude, und hoffen Sie bald wieder im Hotel Centralni Lazne begrüssen zu dürfen. Mit besten Grüßen Eva Voldrichova, Guest Relation Manager, Centralni Lazne, ENSANA Health Spa Hotels Marianske Lazne