references
Positives
A very nice staff. Cleanliness throughout the hotel. Good professional examination by the doctor and good treatments. Pleasant atmosphere throughout the hotel.Negatives
Poor scheduling. The treatments are not coordinated with each other. The quality of the food has deteriorated significantly compared to last year. Maybe a new chef.Answer from OREA Spa Hotel Cristal
Dear Ms. Beck, we are pleased about your praise for the staff, cleanliness... We hope that you spent pleasant days with us and we would be happy to welcome you back to our hotel. Kind regards Cristal Palace team.
Positives
The hotel location as well as the rooms and treatments were great. The walks to the colonade are impeccable. The wide and clean sidewalks are great. Lots of seating. Nice personel. Several shopping options. (Kaufland, Lidl, Penny and DM).Negatives
Non-alcoholic drinks (water and juices) could be available free of charge at lunchtime and evening, or it would have to be stated up front that they are subject to a charge. Small swimming pool. Full board not recommended. (At lunch there are only two dishes to choose from and you have to pay for the drinks yourself.)Answer from OREA Spa Hotel Cristal
Dear Mr. Romich, thank you for your review and for all comments about your stay. We will keep hotel management informed. We hope that you will join us next time too Choose Orea Spa Cristal for your stay in Mariánské Lázně. Kind regards Cristal Palace team.
Positives
Thank you everyone, everything was great and good.Negatives
No.Answer from OREA Spa Hotel Cristal
Dear Eirich family, we are pleased about your great review. We hope that you will choose our hotel next time for your stay in Mariánské Lázně. Gladly we welcome you again. Your Cristal Palace team
Positives
We are there from the beginning (transfer) to the end of the stay and return transfer is smooth Expired. The treatments were very good and I can only recommend them. On the way back we advertised the hotel. And if we go on a trip to the Czech Republic again, only Hotel Kristall will be booked MFG ElviraAnswer from OREA Spa Hotel Cristal
Dear Ms. Pfaff, we are pleased about your praise for the hotel. We hope that you spent pleasant days with us. We would be happy to welcome you again. Kind regards Cristal Palace team.
Positives
Excellent small hotel with a good location. There are two own springs, which is very convenient in bad weather. Pleasant, qualified staff. Standard procedures. Everything corresponds to four stars. Thank you for a wonderful holiday! We hope to come again!Answer from OREA Spa Hotel Cristal
Dear Mr. Liebermann, we are pleased about your great review. We thank you for your visit, we look forward to welcoming you back. Kind regards Cristal Palace team
Positives
very friendly staff in the service and spa area, light-flooded hotel, rich buffet in the morning and evening, a lot of meat (unfortunately often dry), few vegetables, always a fish dish, great barista cappuccino in the morning, fine desserts, in addition to the spa there is an activity program, very central location, Transport to Mariánské Lázně and back very convenientNegatives
Rooms at the back, single beds instead of double beds, bathroom very outdated, noise from glass containers etc., early morning pickup by truck, swimming pool and sauna very small for so many guests, There is little choice at the buffet for vegetarians,Answer from OREA Spa Hotel Cristal
Dear Ms. Kary, We look forward to your praise for the food and service. All your comments will be forwarded to hotel management. We hope that you will choose our hotel next time too. Your Cristal Palace team
Positives
Thank you for everything, we liked everything. The treatments were good. We had full board, after a few days we realized that half board would have been enough. Otherwise everything was great. Gladly againNegatives
The transfer there took 19 hours, it was a bit tedious and long. Sorry. Transfer home was very good.Answer from OREA Spa Hotel Cristal
Dear Kosel family, we are pleased about your great review. We hope that you had a pleasant time with us and we look forward to welcoming you back. Your Cristal Palace team.
Positives
everything greatAnswer from OREA Spa Hotel Cristal
Dear Mr. Seltmann, We look forward to your great review. We hope that you will choose our hotel again. Kind regards Cristal Palace team.
Positives
We were very satisfied and would like to come back.Negatives
Unfortunately, the soup at dinner was always cold.Answer from OREA Spa Hotel Cristal
Dear Ms. Pudwel, thank you for your great review and your comments about the stay. We would be happy to welcome you again. Kind regards Cristal Palace team.
Positives
Hotel is centrally located, everything is within walking distance. Overall good atmosphere with friendly staff. Breakfasts and dinners were good and varied. Rooms are clean and well maintained, cleaning staff are very friendly and accommodating. Car parking spaces are available in the hotel garage.Negatives
We booked full board, but for lunch we got some of the food from the previous day, some of it cold, which wasn't worth it for the price. The wellness area is very small with so many visitors, the sauna was constantly overcrowded, the infrared sauna was always off, and there wasn't even a container with water in the bathing area, which is very inadequate for a four-star hotel. In addition, I never saw any lifeguard staff, although in the event of an emergency, there should be quick help on site.Answer from OREA Spa Hotel Cristal
Dear Hahn family, we thank you for your time to rate our hotel. All your comments about the stay will be forwarded to hotel management. We hope that you had a wonderful time with us and we would be happy to welcome you to our hotel. Your Cristal Palace team.
Positives
Staff friendly and helpful.Negatives
There was one in a double room. He ate for one and was treated for one too. Paid for two. At the reception they told me it was not their fault, the charge came from above. Before leaving, my wife fell ill. I think this is wrong..Answer from OREA Spa Hotel Cristal
Dear Mr. Ritter, thank you for your review and your praise for the hotel staff. Stay was correctly billed for 1 person. Kind regards, Cristal Palace team
Positives
The staff was very nice and helpful. The applications were great. The food was very tasty. We'd love to come back.Answer from OREA Spa Hotel Cristal
Dear Ms. Pudwel, we are pleased about your great review. We hope that you spent a pleasant few days with us and we would be happy to welcome you back to our hotel. Kind regards Cristal Palace team.
Positives
Everything fineNegatives
Very small sauna and short opening timesPositives
We will be staying at the OREA Spa Hotel Cristal from January 28th to February 10th, 2024. We would like to be the first to praise the staff. Treatments in all areas were carried out superbly. We were also pampered with the food for two weeks. We would be happy to come backNegatives
The sauna area is very small for adults in this hotel. This meant that the opening times could be extended.Positives
I can only say good things, the staff is mostly very friendly. The doctor competent. We really liked the food, there were four of us, everyone has their own taste and everyone was satisfied. The rooms were always tidy. So, gladly again.Answer from OREA Spa Hotel Cristal
Dear Alexander, we are pleased about your great stay. We hope that you spent pleasant days with us and look forward to your next stay. Kind regards Cristla Palace team
Positives
The hotel is excellent!Answer from OREA Spa Hotel Cristal
Dear Mr. Spektor, we are pleased about your great review. We hope that you spent pleasant days with us. We would be happy to welcome you here. Kind regards Cristal Palace team.
Negatives
Soup was almost always too coldAnswer from OREA Spa Hotel Cristal
Dear Vasili, thank you for your time to evaluate our hotel services. Your comments about the stay will be forwarded to hotel management. We hope that you will join us We spent pleasant days and we would be happy to welcome you back. Cristal Palace team.
Positives
I really liked the restaurant: tasty and varied, fresh pastries, super! The service staff and doctors worked very well. There were great live music concerts. But I would also like to sing karaoke and dance after a delicious dinner.Negatives
Old furniture, no drinking water in the room. No proper fitness club, only 3 old bicycles.Answer from OREA Spa Hotel Cristal
Dear Ms. Shtiben, we are pleased about your praise for the staff. We would like to thank you for all comments regarding your stay at the hotel, which will be forwarded to the hotel management. We hope that you spent pleasant days with us and we would be happy to welcome you again. Kind regards, Cristal Palace team.
Positives
We were very pleased, we will definitely come back again. Many thanks to the entire hotel team for a great time. We plan to come again in 2024.Answer from OREA Spa Hotel Cristal
Dear Mrs Levcenko , thank you very much for your top marks .We hope you have spent a beautiful time at our hotel . We are looking forward to your next visit. Best regards Cristal Palace team
Positives
The location of the hotel is central, the colonnade is within walking distance. The city park is just across the street with plenty of paths to take a stroll. The treatments are carried out professionally and on time. The mineral bath from its own spring is particularly excellent. In addition to booked treatments, various programs are offered to guests of the house three times a day, such as yoga, strength training, breathing exercises and so on The staff is friendly and helpful, and in case of emergencies, medical staff are on site 24 hours a day, 7 days a day. I can recommend the hotel.Negatives
There is no socket in the bathroom, the fridge is very old and doesn't close well. As a suggestion, perhaps you could leave a wet sauna towel there immediately after the sauna session and not have to take it with you to your room.Answer from OREA Spa Hotel Cristal
Dear Ms. Krause, we are pleased about your great review and your praise for the hotel service. We would be happy to welcome you back to our hotel. Cristal Palace team.
Positives
Cleanliness, good food, especially coffee, good service.Negatives
Poor internet. The sauna is a bit cramped, it’s a pity that there is no Turkish bath. The temperature in the room is not regulated (very hot at night).Answer from OREA Spa Hotel Cristal
Dear Mr Koeznetsow, thank you very much for your marks . We are looking forward to your next visit . Best regards , Cristal Palace team
Positives
Delicious food, polite staff throughout the hotel. Clean and comfortable. The procedures are also very good. Great transfer.Negatives
The room and furniture have long been due for renovation. For the first time I came to a hotel without a gym. I'm coming off knee surgery and this time I really needed it. I didn’t consult ahead, because... Even the most seedy hotels have them. It's a pity. I was also very disappointed with the doctor.Answer from OREA Spa Hotel Cristal
Sehr geehrte Frau Beck , wir danken Ihnen für Ihre Bewertung sowie Ihre Bemerkungen zu dem Aufenthalt in unserem Hotel . Gerne begrüssen wir Sie wieder bei uns. Ihr Cristal Palace team
Positives
The city is very quiet and beautiful. We were greeted well at the airport by the driver. Very polite. There were 6 people on the bus. Thank you very much for the excursion to Prague. You need to order it immediately (before arrival). It is only on Thursdays, so this day should be left free from procedures. There are 2 sources in the hotel lobbyNegatives
We stayed for 14 nights. Cristal Palace Martianske Lazne. We got room #304. The windows faced the courtyard. Right above the trash cans and delivery door. Starting at 5 am (sometimes earlier) a delivery truck arrives for the restaurant. They unload very noisily and talk loudly. There is a very strong echo in the yard. Throughout the day, restaurant workers throw out garbage. It is also very loud. Especially when glass bottles are thrown away. One wall of the room borders the elevator for workers. It starts rattling and ringing from 7 in the morning until the evening. It is not possible to rest between procedures. We asked to change the room. We waited 3 days. We were offered a room on the floor above and it was also very close to garbage cans and a garage (where they also keep boxes and loudly open the gates. The hotel employee said that next time we should book a room through them in advance. They apologized, but it didn’t matter to us anymore... . It's a pity ((((Answer from OREA Spa Hotel Cristal
Dear Mrs Nakhmanovich , thank you for your marks and comments . We hope you have spent a nice time with spa procedures , mineral water and nice staff in our hotel . We are looking forwardto your next visit . Best regards Cristal Palace team.
Negatives
NoAnswer from OREA Spa Hotel Cristal
Liebe Frau Ritter , danke für Ihre tolle Bewertung . Wir hoffen , dass Sie sich wieder für Ihren Aufenthalt im Marienbad für das Hotel Cristal Palace entscheiden . Liebe Grüsse Cristal Palace team.
Negatives
NoAnswer from OREA Spa Hotel Cristal
Liebe Frau Ritter , wir freuen uns über Ihre tolle Bewertung . Wir hoffen , dass Sie sich bei uns wohl gefühlt haben . Sehr gerne begrüssen wir Sie wieder in unserem Hotel . Liebe Grüsse Cristal Palace team
Positives
The sanatorium is located very conveniently on the main street, opposite a beautiful park. Excellent food.Negatives
This is not the first time we have been to this sanatorium, the procedures are becoming less and less and not of particularly high quality. For example, after a mineral bath they should wrap you in a warm blanket and let you lie there for 5-10 minutes, but this does not happen, it seems that the staff wants to get rid of it quickly.Answer from OREA Spa Hotel Cristal
Dear guests , thank you for your comments and top marks for the food service . We hope you spent a beautiful time at our hotel and visit us again. est regards Cristal Palacet team
Positives
Everything was great, thank you again and again for this hotel...Answer from OREA Spa Hotel Cristal
Sehr geehrter Herr Hahn , wir freuen uns über Ihre tolle Bewertung sowie Ihr Lob . Wir hoffen , dass Sie sich bei uns wohl gefühlt haben und sehr gerne begrüssen wir Sie wieder in unserem Hotel . Liebe Grüsse Cristal Palace team
Positives
The atmosphere and the staff are friendly and accommodating. Everything is clean and well maintained. The selection at the buffet is always very plentiful and varied, lots of fresh fruit and salads, very tasty! Even on Friday afternoon at 5:30 p.m. a friendly repairman was there to help fix the locker that no longer opened. (Battery had to be changed)Answer from OREA Spa Hotel Cristal
Liebe Ute , wir freuen uns über Ihre tolle Bewertung sowie Ihr Lob für das Personal und Hotelservice . Wir hoffen , dass Sie sich bei uns wohl gefühlt haben und freuen uns auf Ihren nächsten Besuch . Liebe Grüsse , Ihr Cristal Palace team