references
Positives
The hotel is currently undergoing a complete modern renovation, it didn't bother us, they organized everything so well so that the guests don't have to deal with construction sites and noise. We really liked it. A great stay, lots of treatments, friendly staff and food was plentiful and tasty. We would be happy to come back and can recommend sanatoriums without hesitation
Positives
This was my second time here and I'll definitely be back. Food, treatments, cleanliness and of course staff are all top.Positives
We liked everything. We were in this hotel for the second time.Negatives
NoPositives
Great location. Fresh air. Friendly staff. Good food and cuisine.Negatives
Generally absentPositives
That was a very good holiday, everything was very good!!!!!!!!Positives
Excellent location on the edge of the forest; clean, spacious rooms; Dogs allowed; wonderful staffNegatives
Food could be betterAnswer from Spa-Hotel Devin
Hello Ms. Sitowa, thank you for your feedback, we appreciate it. I'm sorry that you didn't like it here. Most of the guests praise our chefs. However, I will pass your comment on to the hotel management and the chef. Best regards, Bednářová
Positives
Thank you all very much for a wonderful holiday, thank you to the owner of the hotel for the correct selection of staff and for organizing accommodation, food and treatment at the hotel!!! Head nurse Yana quickly and intelligently draws up the schedule, the masseuses work super, the cook especially the young guy is an honor and praise, the girls are great dining room Yana and Sharka are very attentive and friendly, the woman at the reception and Stanislav thank you for your help in everything, Gabriela did the cleaning every day, such a smart girl! thank you all for a great vacation🌺we will definitely come back to you again❗️❗️❗️Negatives
NoAnswer from Spa-Hotel Devin
Hello Mrs. Adamenko, thank you for choosing our hotel for your stay in Mariánské Lázně. We are very pleased that you enjoyed your stay with us and that you left us such a beautiful review. I wish you a wonderful rest of autumn and we look forward to seeing you soon. Best regards, Bednářová Lucia
Negatives
Good afternoon. I would like to note that the cleaning was not very good; the room was not vacuumed even once in a week. Otherwise not bad.Answer from Spa-Hotel Devin
Hello Mr. Bannikov, First of all, thank you for the review you left here. It's always good feedback. I just personally spoke with the maid who was in charge of cleaning your room. According to her, your statement is not based on truth. We have full confidence in our maids. Nevertheless, if you were not satisfied with its cleaning, it was enough to express your dissatisfaction at the hotel reception, which would surely arrange a remedy to your full satisfaction. Thank you for your visit to our hotel and we believe that if you choose our hotel in the future you will be satisfied. Best regards, Bednářová
Positives
Everything was wonderful. We were very pleased.Positives
The Best.!!!!!Positives
The food was always very tasty and the service was very friendly and attentive.Positives
Very good location.Negatives
The head pillows should be replaced with new ones.Answer from Spa-Hotel Devin
Hallo Herr Sawatzki, Vielen Dank für Ihr Feedback, wir schätzen und kümmern uns darum. Ich werde Ihren Kommentar an die Geschäftsführung des Unternehmens weiterleiten. Mit freundlichen Grüßen, LB
Positives
Everything is great, except for the food.Negatives
Change the cookAnswer from Spa-Hotel Devin
Hello Mr. Erlikh, Thank you for your feedback, we greatly appreciate it. I will forward your suggestion to the company management. Have a nice day, Bednářová L
Positives
A very clean hotel. Nice staff. I can only recommend itPositives
Quiet location, friendly staffNegatives
The rooms could be cleaned more often.Answer from Spa-Hotel Devin
Sehr geehrter Herr Ivcenko, vielen Dank für Ihr Feedback, das wir zu schätzen wissen. Die Standardreinigung in unserem Hotel erfolgt täglich, größere Zimmerreinigungen alle vier Tage oder auf Wunsch durch das Zimmermädchen. Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass bei Ihrem nächsten Besuch alles gut geht. Mit freundlichen Grüßen LB
Positives
I am very satisfied with my stay. Food very tasty and varied Staff was always helpful Therapy department very competent Rooms with good facilities Thank you for the lovely and relaxing 3 weeksNegatives
Far from center.Answer from Spa-Hotel Devin
Sehr geehrte Frau Troderman, vielen Dank für Ihre positive Bewertung, die wir sehr zu schätzen wissen. Wir wünschen Ihnen alles Gute und hoffen, dass Sie unser Hotel bei Ihrem nächsten Besuch in Mariánské Lázně wieder wählen werden. Mit freundlichen Grüßen, Devín Hotel Spa-Team.
Positives
The house is friendly, clean and highly recommended for a relaxing week. The house cook does his job very well.Positives
Very nice and helpful staff.Negatives
Unfortunately this time our room was not clean.Answer from Spa-Hotel Devin
Sehr geehrte Frau Tatjana, vielen Dank für Ihr positives Feedback. Wir freuen uns, dass Sie mit dem Hotelpersonal zufrieden waren, das Lob geben wir gerne weiter. Es tut uns leid, dass Sie mit der Reinigung nicht zufrieden waren, wir werden dies überprüfen. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüssen, Markéta Küsdül E-commerce coordinator Spa Hotel Děvín
Positives
Had a nice week in the hotel, good food, nice, clean room. The applications we received were all very good, well timed and without any waiting times.Negatives
Nothing negative from our side.Answer from Spa-Hotel Devin
Hallo Frau Wrzos, velen Dank für die positive Bewertung und wir freuen uns auf Ihren nächsten Besuch. Spa Hotel Děvín
Positives
We liked it very much. A great stay, lots of treatments, friendly staff and food was plentiful and tasty. We can recommend Sanatoriums without hesitation :-) Thank you very muchNegatives
😊Answer from Spa-Hotel Devin
Hallo, vielen Dank für die positive Bewertung und wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen, Bednářová Lucia, Spa Hotel Děvín
Positives
We liked it very much, we will recommend it to friends and we will definitely come back. Thank youNegatives
It would not be bad if a table in a restaurant was assigned to a vacationer. But this is so, trifles.Answer from Spa-Hotel Devin
Уважаемый г-н Kouyoumtchev. Большое спасибо за хорошую оценку. Мы рады, что Вы остались довольны отдыхом в нашем отеле, и мы будем рады приветствовать вас снова. С уважением, Hedvika Stehlíková, отдел бронирования
Positives
Hello. It was pretty good despite the “crown”, the only thing that didn’t make me delighted was that I had to pay 52 euros for the New Year’s dinner, although it was included in the price.Positives
We are very satisfied and would like to come back.Answer from Spa-Hotel Devin
Sehr geehrter Herr Reva. Vielen Dank für Ihre Bewertung.Wir freuen uns, dass Sie Ihren Aufenthalt in unserem Hotel und in der schönen Stadt genossen haben. Wir freuen uns, Sie wieder begrüßen zu dürfen. Wir wünschen euch ein schönes Weihnachtsfest und einen guten Rutsch ins neue Jahr. Hedvika Stehlíková,Reservation manager