references
Lilli Komnik
25.03.2024
Positives
We are very satisfied and would like to thank the staff in the kitchen for taking photos. Rooms were clean and tidy every day and they were very nice
Birgit Magnus
24.03.2024
Positives
I can only look back positively on my stay at the Orea Hotel Palace Zvon. My room was great, the food was delicious and varied. The staff, whether reception, waitress, cleaning lady or physiotherapist, were all very friendly. The trip to Prague was also well organized. Doorstep pickup also worked well. So my conclusion is, I would love to come back. Thanks to the whole team!
Larissa Niederquell
11.03.2024
Positives
Central location of the hotel. Great trip to PragueNegatives
Very very small sauna, small swimming pool. In the hotel room the water pressure in the shower was a disaster!!!
Alexander Wagner
10.03.2024
Positives
Everything was good.Negatives
Swimming pool and sauna are too small
Viktor Petrov
02.03.2024
Positives
This is our fifth time coming to this hotel, we really like everything. Excellent rooms, wonderful staff, good food.Negatives
I wanted to improve the order in the sauna and pool
Elena Jaremcuk
25.02.2024
Positives
We have been to this hotel several times and are satisfied with everything
Nadin Trotno
22.02.2024
Positives
Everything was great! Thank you very much for such service! Transfer too 👍
Alla Kurkova
18.02.2024
Positives
We stayed in a regular double room. With a balcony. Great. The staff understands Russian. The restaurant has an excellent selection of food and drinks. True, only on the last day did we find out that there were juices and champagne in the morning. Drinks with dinner are for a fee only. Prices are affordable. The waiters, girls and guys, do a great job. Thanks to them, especially Katerina, Tatyana, Alena. Thank you for allowing me to take some buns on the way back; there are special bags for sandwiches. Still, the drive takes 7-8 hours. Close to the sources. I liked the city! We traveled on foot and, for fun, by trolleybus. It was convenient to pay - in cash or by card.Negatives
I don’t want to use the word “negative”, I’ll call it wishes. Requests apply to the hotel. - There should be a wall clock in the room! Definitely! The costs are small - 5-6 euros in "Aktione" - preferably TV channels in Russian - duplicate inscriptions and instructions in Russian are definitely needed - the contingent of Russian-speaking patients is significant. - remind the staff to smile (one of the nurses is very unkind) - free carafes of water provided for dinner - the pool leaves much to be desired - small and shallow, only for refreshing after the sauna. The area is very cramped and very hot. There was absolutely no desire to use it. Well, if we talk about the negative, then the biggest negative is the buses for transportation! Absolutely not suitable for a 6-8 hour drive, sitting in the front row! My legs swell terribly and my legroom is limited. There are two seats next to the driver, but it’s unclear how two people can sit there. The passenger was lucky this time - he was sitting alone. The passengers in the first row were upset when we went there, and the same way on the way back. It remains to wish the travel agency prosperity in order to purchase comfortable transport! We are planning to go to Lithuanian sanatoriums, but with such buses, we’ll probably refuse...
Natalie Bode
07.02.2024
Positives
The front desk staff was very nice. The treatments could have been better. The food is delicious.Negatives
The hotel does not have its own parking space and there is no discount on the parking spaces offered
Walid Tarzi
08.01.2024
Positives
Reception: friendly & professional; Nice hotel, nice entrance area; Location of the hotel very central Planning treatments in the spa areaNegatives
Food, had booked half board: cold, not very varied, carelessly prepared Dining room: often not much space in the main room, so we had to move into an adjoining room, which was carelessly furnished (basically incomprehensible, as there were many nice, large rooms, e.g. in the Zvon area, but it was closed) Service: slow, seemed overwhelmed at times, unprofessional Cafe: closed and there was no other option to have a drink in the hotel, except during meals Spa: if you come for treatments, then I wouldn't book here again! From the outside, the area initially appears appealing. However, many areas such as inhalation and paraffin, Lavatherm packs Zi 5 and 6 are not very stylish - a mixture of Eastern Bloc and 80s with no taste. Pearl bath room 22 again okay and clean. Pool area much too small. Staff: some are very hard-working, such as Ira from Dnipro; The others just “work away” - there is little feeling of wellness or relaxation. Even otherwise, the ladies from the spa like to stay in the reception area there for a chat or a break, so that as a guest you feel like a nuisance, it's just a shame that this is the only comfortable area for waiting.
Andreas Knelz
06.01.2024
Positives
Very friendly staff and great location would be nice if there was free parking 👍 Everything was great, thank you very much 😊
Nikolai Warkentin
09.12.2023
Positives
Very happy with everything!!! Gladly again..Negatives
No...
Valentina Schowka
27.11.2023
Positives
For the first time in Marianske Lazne. A very cute, fairy-tale town. We liked everything. The location of the hotel is good, next to the springs. We managed to see snow!-))) The room was large and spacious with a large bathroom. Old buildings differ from modern ones in this way: ceiling heights and room sizes. Room cleaning is timely. The procedures took place as scheduled. I really liked the work of the sauna, and there are two of them, Finnish and Turkish, as well as the swimming pool from 7 to 22-00. Very convenient and comfortable. The pool is heated. The linen is clean. The pool and sauna are clean. The work of the restaurant deserves high praise. A variety of dishes, an abundance of vegetables, sauces for them, additions to cereals, baked goods and wonderful desserts, fresh fruit every day, as well as smoothies made from them. Everything is in abundance and of good quality. The waiters work quickly and efficiently. Thank you! The hotel administrators are polite, friendly, and professionally trained. They speak several languages! Thank you for a good rest and treatment. We thank the staff of the sanatorium for the quality service, friendliness and positivity.
Vincenzo Zicchino
26.11.2023
Negatives
Nix
Jutta Ait Majdari
26.11.2023
Positives
Great varied buffet at breakfast and also at dinnerNegatives
The hotel's pool and sauna are quite small
Olga Galvas
19.11.2023
Negatives
Corner with food is too small. Location hotels is very good.Answer from OREA Spa Hotel Palace Zvon
Good afternoon Ms Olga, We look forward to your positive review of the hotel and its services. We would be pleased to welcome you back to our hotel. Best regards reception V. Kudrnová, front office manager
Juri Rudi
14.11.2023
Positives
Really liked it, friendly staff in all areas, can recommend the hotelNegatives
The doctor was able to respond more to the visitors' wishes.Answer from OREA Spa Hotel Palace Zvon
Guten Tag Herr Rudi, Wir freuen uns über Ihre positive Bewertung des Hotels und der Dienstleistungen. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen grüßen Rezeption V. Kudrnová
Irina Sokolov
08.11.2023
Positives
The hotel is well located, everything is close to the city center and the colonnade with water, the food was a wonderful variety of dishes, clean even on weekends, the rooms were cleaned, the hotel staff is very friendly. next time I will only go to this hotel 👍
Anastasia Baus
06.11.2023
Positives
Very good Hotel. The staff is friendly. They speak Czech, Russian, German. Always ready to help if you have any questions or problems. Everything in the restaurant is great too! The food is very tasty prepared. Every day something different. For breakfast, coffee, tea, juices, Sekt. Our room was not big but cozy. It's a pity that there is no Russian TV. The procedures took place on time. There is no queue. The medical staff tries to make everyone happy. The sauna and pool are not large, but they are there and included in the price. We will definitely come again. Thanks to all.Negatives
It’s a pity that there is no parking owned by the Zvon Hotel. Costs extra. There is a proposal: to give guests a Gutschein to park their car.Answer from OREA Spa Hotel Palace Zvon
Уважаемые гости Мы очень ценим Ваш положительный отзыв об отеле и услугах, будем рады видеть Вас снова в нашем отеле. Желаем Вам хорошего дня Ресепшн
Svetlana Todosiiciuc
02.11.2023
Positives
We liked everything, the staff, the service, the linen, bathrobes, the food was excellent. The massage was negative, it just generously pours oil all over my back and smears it for 15 minutes, after the first procedure I refused this massage. And one more unpleasant moment: the hydromassage was not turned on in the pool, citing the absence of a special employee. I would like to use the time spent in the sanatorium with maximum benefit. For everything else, thank you very much, we are very grateful to you. We are planning to come to the same hotel next year. We hope the listed shortcomings will be eliminated. We wish you prosperity.
Olga Dieterle
22.10.2023
Positives
Very friendly staff.Food was very good.Negatives
The only thing that bothered me was an unpleasant smell in the room.Answer from OREA Spa Hotel Palace Zvon
Guten Tag Frau Olga, Wir freuen uns über Ihre positive Bewertung des Hotels und der Dienstleistungen. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen grüßen Rezeption V. Kudrnová
Alex Herrmann
21.10.2023
Positives
Everything is fine, have a good rest!Negatives
Lack of parkingAnswer from OREA Spa Hotel Palace Zvon
Dear Alex We greatly appreciate your positive review of the hotel and services. We will be happy to see you again in our hotel. Have a nice day Reception V. Kudrnová
Tatiana Kutikov
09.10.2023
Positives
Thanks a lot. Everything was wonderful. This is not the first time I have contacted you. Next time I will also ask you all the best. In touch with respect Tatyana.
MARK KAUFMAN
29.09.2023
Positives
Nice staff, helpful. great food. Clean, comfortable and pleasant room throughout.Negatives
It is desirable that the treatment be more supportive, the massages be better and the doctor more attentive to the patient and his health problems.Answer from OREA Spa Hotel Palace Zvon
Dear Guest, We greatly appreciate your positive review of the hotel and services. We will be happy to see you again in our hotel. Have a nice day Reception V. Kudrnová, Front Office manager
Olga Lorenz
25.09.2023
Positives
We are very satisfied with the service from sanatorium.com. We will book with sanatorium.com again at any time and can recommend sanatorium.com 100%.
David Wige
24.09.2023
Positives
Very courteous staff. Central location of the hotel. Clean and spacious rooms.Negatives
🤷♂️Answer from OREA Spa Hotel Palace Zvon
Guten Tag Herr David, Wir freuen uns über Ihre positive Bewertung des Hotels und der Dienstleistungen. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen grüßen Rezeption V. Kudrnová,
Olga Iacovis
22.09.2023
Negatives
For some inexplicable reason we were forced to leave a day early, apparently there was no possibility of departure on September 21st and we left on September 20th. We were robbed of a day of stay, treatments and relaxation. We don't think that's okay and demand reimbursement from the sanatorium for the lost day.Answer from OREA Spa Hotel Palace Zvon
Guten Tag Frau Olga, Vielen Dank für Ihre Bewertung. Wir würden uns freuen, Sie wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen grüßen Rezeption V. Kudrnová, Front Office manager
Marina Wiederspan
18.09.2023