references
Achim Zerrer
26.09.2021
Positives
Good rest, very nice place, good price ratio, spacious apartmentNegatives
On the trip to Prague there was only a Russian-speaking tour guide. First, fellow travelers were picked up in Karlsbad for an hour. We got off there and therefore didn't go on the trip to Prague. The hotel's spa area was small and quite soberly furnished.
Elisabeth Kropp
12.07.2021
Positives
We had a very pleasant spa stay. The accommodation is exceptionally spacious, very clean and well maintained. The food was very rich, varied and tasty. Particularly noteworthy is the committed and loving implementation of the treatments (especially foot reflex massage). A big compliment to the entire team.
Elena Stoll
10.10.2020
Positives
Attentive and polite staff. Close to central park and springs.Negatives
Due to the pandemic, food was not prepared at the sanatorium; it was brought from another hotel. The choice of dishes and the quality of cooking are excellent. Doesn't correspond to a 4 star hotel.
Günter Barisch
09.12.2019
Positives
The apartments are not only spacious but also very well equipped.Negatives
The garage entrance is very, very narrow if the parking space in front of it is occupied.
Sergei Tereshchenko
02.12.2019
Positives
This is the 3rd time our family has chosen a holiday in this sanatorium. He will be happy to come on the 4th.Negatives
Periodically occurring unpleasant odor from the pipes in the bathroom.
RAISA KATANOV
08.09.2019
Positives
thanks to Olga for the service in the dining room, for cleaning the room Lyuba and honey. sister LENA for her attention to patients and great professionalism in her work.Negatives
there is no variety of salads for dinner, the quality of dinner preparation is not at a good level.
SERGEY IVANOV
20.04.2019
Positives
One of the positive impressions about the hotel is the Russian-speaking staff. And these are just the maids and the surprisingly friendly waitress Olga with exceptionally positive energy. The nurse Yaroslava and the extremely professional masseuse Nicole left a very pleasant impression. Yaroslava is able to resolve any issues regarding the replacement and rescheduling of procedures. She also gives excellent gas injections (she gave me 16 of them at my request per session). I was also pleased with the free excursion to Prague. For this special thanks to Sanatoriums.com.Negatives
I was unpleasantly surprised by the lack of knowledge of the Russian language by the managers at the reception (they promised the opposite when booking).. If you don’t know Czech or German, you have to practically express yourself with gestures. This may be enough as long as serious issues do not arise. And this happened: on the eve of my arrival, a certain amount of money was blocked on my card. This was not promised when booking. It was not possible to figure out what to do in this case using gestures. This amount was released only a couple of days after returning home, although I paid in cash on the spot (as provided in the booking conditions). The biggest negative was the food for dinner. The breakfasts were very decent and quite varied. But for dinner, the food is fatty and, as a rule, very salty (probably so that they order more beer). Apparently the chef has changed, as last year it was better. Exotic names of dishes (preserved by the way from last year): Moravian pork sparrow; beef tomato sauce; chicken a la pheasant (boiled chicken leg with gravy) or statrous egg (chicken hard-boiled egg framed with minced meat) do not improve the quality of food: My wife endured such dinners for only one week. And her stomach gave in. We will not go to this hotel again.Answer from Spa Hotel Romanza
Добрый день, уважаемый SERGEY IVANOV. Благодарим Вас за оставленный отзыв, рады что Вам понравилось пребывание в отеле. Мы сожалеем о частичной неудовлетворенности нашими услугами, и мы рассматриваем каждую жалобу. Прием сотрудников говорит на немецком, английском и частично русском. Правда, один русский регистратор не говорит. Из ужина в полупансион гости могут выбрать один из 4 вариантов. У нас нет претензий к качеству ужина. Если некоторые блюда показались гостям калорийными, они могли бы попросить персонал выбрать и подобрать блюда, которые им подходят. Каждый день вы можете выбирать из менее или более калорийных блюд.
Efim Akselrod
05.02.2019
Negatives
Unfortunately, instead of the announced four medical workers, almost all medical procedures were carried out by only two or even one nurse. Naturally, this led to shifts in the schedule, the emergence of small but queues and delays in the completion of therapeutic activities. At the same time, the workers themselves experienced extreme stress, which was visible to the naked eye. I think management should still think about increasing the number of medical staff (even during the off season)...
Sergey Neskoromnyi
04.02.2019
Positives
We visited this hotel in 2010. We came here again because we imagined the location and quality of service. The building itself is beautiful, the rooms are huge and clean. The food quality is good and varied. Breakfast has improved significantly. The dinner menu offered three courses that were ordered during the previous day's dinner. Treatment procedures according to the schedule, which is drawn up by the head nurse after visiting the doctor. At the request of hotel guests, all procedures can be arranged at a convenient time. Drinking springs are a 15-minute walk from the hotel. The staff can communicate in Russian. Overall we were pleased with our holiday.Negatives
The website Sanatoriums.com reported that the hotel has 5 medical workers. In the first week of stay there were no problems with carrying out procedures - there were always two people who managed to monitor everything.. From the second week there was only one nurse left who physically did not have time to carry out procedures on time. Where the second paramedic went remains a mystery.
Tereshchenko Sergei
07.12.2018
Positives
This is our second time staying at this hotel. We will be happy to come for the third time.Negatives
Dinners have gotten worse. Onion in lu
Vera Levicheva
25.11.2018
Positives
I would like to note the work of the medical staff, especially Tatyana.Negatives
I was unpleasantly surprised when the money was withdrawn for the first night (later it was returned). The booking conditions said nothing about this.
Svetlana Razbegaeva
24.11.2018
Positives
The hotel staff is friendly, check-in took place immediately upon arrival. The medical staff treats patients with warmth. The schedule of procedures is drawn up taking into account the wishes of the vacationer. Breakfast in the restaurant is varied, andNegatives
The staff does not speak Russian.
ALLA KORSHIKOVA
23.11.2018
Positives
Excellent hotel, located not far from the springs, excellent rooms. I would like to thank nurse Tatyana, she is very attentive, copes with her duties perfectly and always helps if it is necessary to reschedule the procedure. Good room cleaning and attentive staff. Thanks to the sanatoriums team, we made a request and all issues were resolved quickly, I booked a room on your website for the 5th time and am very pleased with the cooperation with you.Negatives
Weak Wi-Fi in the room
Albina Valielieva
02.11.2018
Positives
The room, as well as the hotel itself, are magnificent, not to mention Marianske Lazne itself. Cleanliness, homeliness, friendly attitude. The very center and complete silence at any time of the day. The luxury room is suitable not only for a short stay but also for a long stay in a cozy home environment. The cleanest bed and towels, which are changed at the first request and unobtrusive cleaning of the room by nice maids. Treatment in full accordance with what was stated, and without any special whims when asking for rescheduling of procedures in case of excursions, etc. Special thanks to nurse Tatyana. The breakfast buffet is quite varied, and the dinner menu allows you to satisfy the tastes of meat eaters, fish lovers, and vegetarians, and the size of the portions, if not for gluttons, then for those who like to eat heavily. Particularly pleasant is the absence of an “anthill” in the restaurant and the cleanliness , there is always a free table for two or a group. The waitresses are friendly, smiling, prompt. I would especially like to mention Olya. I strongly recommend visiting Marianske Lazner - a piece of heaven on earth and the corresponding SPA hotel Romzanza. Best regards, Alexander, Albina. Kyiv. October 31, 2018Negatives
I didn’t find anything negative, if someone finds it, it’s out of spite.
Valerij Neubauer
06.09.2018
Positives
We stayed at the Romanza Hotel from 05.08 to 18.08 2018 for the second time (2016). We really like the hotel. It is truly located in a quiet and cozy place near the central part of the resort. Treatment is standard as in other Marienbad hotels. Friendly friendly staff. I would especially like to mention our former compatriots who worked at the Romanza Hotel at that time.Negatives
Among the shortcomings, we consider the following to be noted: - in 2016, the hotel provided such a service as free access to the sauna and swimming pool at the Continental Hotel. This year it turned into a paid one, despite the fact that the cost of the trip increased by 18%; - the variety and quality of prepared dishes leaves much to be desired; - and the most negative thing that ruined our vacation was the so-called and now fashionable thing - environmental ecology. This time our room overlooked the hotel courtyard. From early morning until late evening, hotel workers, together with colleagues from neighboring Olimpia, took smoke breaks and poisoned the air for those resting. It was impossible to open the windows and ventilate the room in the rather hot and beautiful weather that reigned at that time in Mariinsky Lazne. We believe that Sanatoriums. com must inform the client whether clean and healthy air is guaranteed not only in the room (non-smoking room), but also in the immediate vicinity. Without such a guarantee, we will not go to this hotel again.
serge kibirev
02.08.2018
Positives
We rested at the Romanza hotel from 22.07 to 1.08. The hotel is located at the edge of the forest, away from the noisy main street, but in close proximity to the colonnade, the promenade gallery and the “singing fountain.” The service at the hotel was at a high level. The reception employee Nikola showed attention and care. The medical staff showed a high professional level. I would especially like to highlight massage therapists Alena and Igor. Nurse Tatyana captivated us with her kindness and care. And, of course, we cannot fail to mention the waitress Christina, who makes every effort to ensure that the restaurant’s visitors are satisfied. Our many thanks to all the hotel staff. Small problems with water leakage in the bathroom, which, however, they were quickly eliminated.
Андрей Крымский
09.06.2018
Positives
Low price. I assumed that there would be no special frills, and at the interview I agreed on the procedures I needed from those offered. I didn’t buy anything, the main thing for me was water and gas injections, as well as the resort environment. The room is spacious, the bed is normal, there is a kitchenette, there are Russian TV channels. Wi-Fi for tablet and phone is normal. The food is not luxurious, but sufficient, dinner a la carte, appetizer (or soup), main course, dessert. The procedures were compact in time, as I requested. The hotel itself is on a hill, about 10 minutes from the colonnade. In general, what I expected was what I got.Negatives
Of course there are disadvantages, but for me they are not critical.
SERGEY IVANOV
15.05.2018
Positives
Excellent spacious room with kitchen-living room, balcony and second bedroom. A very diligent nurse, Tatyana, who does an excellent job of giving gas injections (I get 14 at a time). Friendly staff. Good, fairly varied food. Huge portions. An excellent hotel in terms of price/quality ratio.Negatives
We just missed the mineral baths. Sometimes the soup was too salty.
ANNA ROVINSKAYA
17.04.2018
Positives
We stayed at the Romanza Hotel in April 2018. I really liked the hotel (large, spacious, superbly furnished rooms, excellent location at the resort, excellent varied food, polite hotel staff). I would like to thank the staff of the medical department, especially Tatyana and the massage therapist Egor, and the staff of the hotel restaurant. Rovinsky Anna and Andrey.Negatives
There are practically no downsides. Considering the presence of a kettle in the rooms, I would have liked to have tea cups (there were only glasses available).
GENNADII CHERNYKH
14.03.2018
Positives
Walking distance to a drinking source. Good welcome upon check-in. Full delicious breakfasts.Negatives
Poor attention from doctor
Zaira Alimusaeva
14.03.2018
Positives
The hotel rooms are very good. I liked Tatyana during the treatment procedures; she performed all the procedures perfectly, thank you very much for that. Thanks to the staff of Sanatoriums.com for the transfer and accommodation. A beautiful colonnade with springs, we drank mineral water with pleasure.Negatives
To our regret, on the day of our arrival we were left without food due to the fact that we were offered standard pork dishes. We would like to draw your attention to the fact that there are no dietary meals in the dining room, we came for dinner on February 23, and other people were sitting at our table, To our remark, the girl with glasses behind the bar did not react in any way, she looked at us as if we had accidentally walked in on her from the street, we asked in this case to bring us dinner to our room, but they didn’t give us anything. We asked the evening administrator that we We were left without dinner, to which he replied that we should call the director tomorrow. This is an appeal to the citizens of Russia, I ask you to bring this to the management of the hotel.
Марина Аванесова
25.02.2018
Positives
We vacationed with a large group, 8 people. Good location, wonderful cozy rooms with a kitchen, which is very convenient for a family holiday... Among the medical staff, I would like to mention the very positive, friendly Tatyana. We recommend visiting the nearby German cities of Regensburg and Bamber, very beautiful, original, with their long history, plus very good shopping. There is no shopping in Weiden (as many people advise).Negatives
1.Rooms with a kitchen, but apart from a kettle and two cups there is nothing else in the kitchen. 2. Communication with the doctor caused bewilderment, either I didn’t get enough sleep, or I wasn’t a doctor at all. All 8 people from our company received the same prescriptions and drinking course (they themselves changed the doctor’s prescriptions during the procedures). I don’t recommend pearl baths or heat treatments, since the baths are not with mineral water, but simply dissolved salt in the water, and you can warm your back yourself before the massage. These procedures are prescribed because they are cheap. 3. Kitchen. breakfasts are normal, though without variety, dinners are large portions, the food is quite tasty, but snacks - there is nothing else except cabbage, you have to order plain drinking water, rude staff (at dinners), they waited a very long time for food to be served. 4. Petty theft of room service staff. On the third day of staying in the sanatorium, drinks and snacks (beer, juice, straws and mini alcohol) disappeared from the fixed set in the refrigerator in 2 rooms, a little, but very unpleasant. We contacted the administrator and got it back within 10 minutes. True, there was no apology. Summary. Apart from the rooms, this spa hotel has nothing else to boast of. We really regret choosing him. Unfortunately, the hotel's rating does not correspond to reality.
Marina Romancheva
31.01.2018
Positives
I really liked everything, the food, the rooms, the staff, it is necessary to add therapeutic procedures, namely mineral baths, thank you for a good holiday!
Лилия Костенко
07.01.2018
Positives
We rested from December 26 to January 2. I really like relaxing in Marianske Lazne. We change hotels every time to see what kind of service and treatment we get in different hotels. I chose this hotel based on reviews from vacationers and I want to say that we were not mistaken in our choice. Excellent hotel with very polite and pleasant staff. A large two-room apartment: a living room with a kitchen, *which is not needed, since the portions are, as always, huge in the Czech Republic, * with a balcony, a bedroom and a huge bathroom. The medical staff is very polite and friendly, they always greet you with a smile. I really liked the hotel. We are pleased and, as always, thank the site and Vladislav.Negatives
there is no negativity and there cannot be
Геннадий Клишев
19.12.2017
Positives
First of all, thank you directly to SANATORIUMS.COM. Everything was perfectly organized: hotel and transfer bookings and prompt notification. We felt like we weren't abandoned! Secondly, thanks to the nurses, as well as the waitresses in the dining room - they are very attentive and welcoming.Negatives
Small minus - 1) indifferent reception at the reception; 2) there is no currency exchange at the hotel.
Ирина Корабельникова
05.12.2017
Positives
Lovely big roomsNegatives
I wish there was enough salad bar for everyone
виктор шаповалов
05.11.2016
Positives
very polite and attentive staff, this is a big plus when you come to the resort for the first time and many questions arise. The food is very tasty in the hotel restaurant.
DAVID CHUBAR
02.10.2016
Positives
VERY GOOD ROOMS, EXCELLENT SERVICE, FOOD. AT THE PROCEDURE LEVEL. I WOULD LIKE TO MENTION NURSE HANNA AND MASSEUSE POLINA.Negatives
NO MUD PROCEDURES.
Владимир Луковский
20.09.2016