references
Positives
ArtzNegatives
The food
Answer from Spa Hotel Royal
Dear Ms. Perschin, thank you for your review.V. Forstnerova
Positives
The doctor is very professional.Negatives
The food is boring. The salads and breakfast are always the same. There isn't even water available. Some of the staff are grumpy, don't help, sit on their cell phones or have loud conversations.Answer from Spa Hotel Royal
Dear Ms Schledewitz, thank you very much for your feedback. I have forwarded your suggestions regarding food to the F&B assistant. V. Fortsnerova
Positives
Everything went well, we were on holiday with our parents, we liked the hotel, good atmosphereNegatives
I was upset about the massage, I paid for 40 minutes, the massage lasted 27 minutes, the massage was disgustingly done, stupidly rubbing oil into my backAnswer from Spa Hotel Royal
Hello, thank you for your feedback. The duration of the procedures also includes time for rest and dressing/undressing. V. Forstnerova
Positives
A pool where you can always swim, procedures.Negatives
It's hard to walk uphill from the springs.Answer from Spa Hotel Royal
Good afternoon, thank you for your rating. A walk to the springs is included in the treatment plan. V. Forstnerova
Positives
Good procedures. The medical staff speaks Russian.Negatives
The reception staff need to be trained in hospitality, which is their job. But there is not even a regular smile on his face, they are rude.Answer from Spa Hotel Royal
Hello, thank you for your feedback. This is the first time I’ve heard that he will be rude to the receptionist...apparently this will only be a subjective opinion. V. Forstnerova
Positives
Very friendly and helpful staff. The location in the forest above the town is magnificentNegatives
The rooms for treatments (baths, CO2, mud packs) are cramped and poorly demarcated. You can always hear everyone else talking, panting, it's very disturbing. The rooms are small and not separated between men and women. I found it very uncomfortable.Answer from Spa Hotel Royal
Dear Ms. Rossa, thank you for the review. The reconstruction of the health resort is planned. V. Forstnerova
Positives
Excellent hotel, very clean, warm and cozy Thanks to everyone at the reception and one Russian-Ukrainian shift in the restaurantNegatives
Didn't like the treatment plan We came for treatment and rest, the treatment plan was set so that at 7.00 in the morning we had to run to one of the procedures, then change clothes and run to another. There were days when there wasn’t even time for breakfast. It was difficult to wake up and run to treatment at 7 am during vacation. Sometimes they thought it was not a treatment, but torture. It was also not possible to rest for at least a few minutes and recover after the procedure. The spa staff were not friendly at all. It was generally scary to walk past the nurse's room. It was impossible to ask or clarify anything. It felt like everything was irritating them. Of course the treatment helped. But the attitude and constant running around was not pleasant and did not give a feeling of treatment and relaxation.Positives
Nearby there is a forest and clean air. A clean swimming pool.Negatives
Poor nutrition, Muslims, be careful, can feed you pork. Some staff are not very friendly. The food is monotonous and meager menu. The treatment is not impressive. Car parking is expensive and they charged us 250 Kč per night. The location is not entirely good. The hotel does not live up to its price and name.Answer from Spa Hotel Royal
Good afternoon, Thank you for your comments and rating. With the new menu coming out, the food is sure to improve. V. Forstnerova
Positives
Everything was perfect, very polite staff, good service in the restaurant, excellent food, the New Year's gala dinner was very well organized and other leisure days were very interesting and exciting. Everything was amazing!Negatives
There was no negative attitude at the hotel. The only thing that was said in the commercial was that there are and will be Russian television channels, but there weren’t any, but in connection with the current situation in the world this is quite understandable and this moment did not spoil our vacation.Answer from Spa Hotel Royal
Good afternoon, Thanks for your comments and rating. We will deal with them. Forstnerova
Positives
Loved the pool The rooms are very cozy and compact, but the hygiene is not up to the mark. Even in a 3 star Hotel the bed is changed 2 times a week. But I dare say the mattresses and pillows are very cool.Negatives
I would like doctors to carry out examinations at the proper level, and not just ask, because people go in the hope of getting a second opinion and prescribing treatment accordingly. As for gas injections, I haven’t seen anything like that at all. Injections 2 times in the shoulder and 2 times in the back, declares “ready”, this is a travesty of treatment, unfortunatelyAnswer from Spa Hotel Royal
Good afternoon, Thank you for your comments and rating. We'll deal with them. V. Forstnerova
Positives
Everything is fine!!!! thank you!Answer from Spa Hotel Royal
Hello, Mr. Schlacht! Thank you for your feedback and we hope that you will choose the Royal Hotel again during your next stay. V. Forstnerova
Positives
Everything was great except for the saunaNegatives
Sauna outdated...Answer from Spa Hotel Royal
Dear Mr. Waschkau, we would like to thank you very much for your feedback. The renovation of the sauna is already included in our management's renovation specifications. V. Forstnerova
Positives
Nice hotel, the doctor is just excellent, very attentive, friendly, everyone at Anwendungen is professional on time, the girls in the restaurant are great tooNegatives
But the food... It's just a nightmare, if they don't change something with the food. They will lose all their customersAnswer from Spa Hotel Royal
Hello Mr. Korobov! Thank you for your mark. The kitchen is preparing for change with the arrival of a new chef. V. Forstnerova
Positives
The location of the hotel is in a nice quiet area with great views of the city.Negatives
A central tip fund would be appropriate so that all employees can benefit from the satisfaction of the guests.Answer from Spa Hotel Royal
Good afternoon Mr. Eberl, Thank you for your feedback. We will consider a central clue box. We believe you will choose the Royal Hotel again next time. V. Forstnerova
Positives
We lived as a family, two adults and two children in two rooms, from December 27 to January 2 and were very pleased, the rooms were clean, cleaning every day, the treatment was excellent, the doctor was very attentive, the food was excellent, a large selection of dishes (vegetables and fruits) The waitress girls are smart, fish, meat to choose from. New Year's Eve organized by the sanatorium was great, live music, champagne from the sanatorium, special thanks to the cook!! Beautiful pool, jacuzzi, hammam, cleanliness and we had a lot of fun there with the children. Thank you very much to the site, The sanatorium offered an excellent holiday, treatment and accommodation. The sanatorium is located a little on a hill, but it’s a 10-minute walk to the healing water, the air is clean, the parking is guarded. We liked everything, if they ask me if I want to come back? Definitely YES!Answer from Spa Hotel Royal
Have a nice day Sir Simoniani, Thank you very much for your rating and we will be very happy if you choose the Royal Hotel again for your next stay. V. Forstnerova
Positives
Everything great!!! Thank you to everyone at Royal!!Answer from Spa Hotel Royal
Hallo, Frau Daubert, vielen Dank für Ihre Bewertung und wir freuen uns darauf, Sie beim nächsten Mal wiederzusehen. V. Forstnerova
Positives
Hello everyone who is reading and interested in reading my opinion. We lived with my wife and grandson in the ROYAL sanatorium for 4 days from 10/19/2023. - 10.22.2023. We were greeted very well at the reception. We indicated a parking location. 6 euros per day. Excellent parking with 40 spaces. They gave me the key to room 1207. Apartment. (2 bedrooms, 2 bathrooms, a huge living room, a TV, a large corridor. The cleaning of the room was EXCELLENT! There was enough space for us. Although the room was booked completely different. THANK YOU. The Internet was not bad. We came with our grandson just to relax, so how There is a meeting with the doctor and what procedures we can’t say. We received 1 free visit to the Finnish sauna. There was a swimming pool, shower, 3rd place to relax after the sauna. We can rate the visit to the wellness center 5+ above all praise. Food breakfast not bad. Dinner needs to be ordered from 4 × dishes (1) in general also not bad. The girls 👭 in the restaurant are just great. Dressed in uniform, well-groomed, pleasant appearance. In general, we liked everything and were satisfied. Thank you all. The air is fresh , pure THIS IS SOMETHING SO....Negatives
I don’t know, maybe they exist? We just came to relax and were satisfied.Answer from Spa Hotel Royal
Добрый день, Благодарим Вас за отзыв об отеле Royal. Я считаю, что если вы захотите снова отдохнуть в Марианских Лазнях, вы снова выберете наш отель. Мы с нетерпением ждем встречи с вами! V. Forstnerova
Positives
Everything is fine.Negatives
Wifi works poorly.Positives
I really enjoyed my spa stay at the Hotel Royal. I was assigned a very nice room. The doctor in charge was very nice and competent and gave me good tips for a healthy life. All applications have been good for me.Answer from Spa Hotel Royal
Sehr geehrter Frau Feldhahn, wir bedanken uns ganz herzlich für Ihr Feedback. Wir freuen uns über die Möglichkeit Sie im Kurhotel ROYAL wieder begrüssen zu dürfen. V. Forstnerova
Positives
If you like exercise, the house is perfect. But also the view. It is very quiet and a lot of attention is paid to it. Very friendly, no children. With applications very organized, although sometimes too hectic. All in all very relaxing. We would like to come again. The food needs to be worked on. The salads were heavily sweetened and the food was very salty. The vegetarian dishes need to be improved. E.g. more vegetables, more choice and fewer sauces. Then the cure is also a cure.😉Answer from Spa Hotel Royal
Sehr geehrte Frau Goldamer, wir bedanken uns ganz herzlich für Ihre Bewertung. Essenverbesserung ist jetzt gerade im Programm :-. V. Forstnerova
Positives
Everything is very worthy!!!! We had a pleasant and useful time.Answer from Spa Hotel Royal
Здравствуйте, госпожа Ребенко, благодарим Вас за отзыв и надеемся, что Вы снова выберете отель Royal для своего следующего пребывания. В. Форстенровa
Negatives
WiFi does not work satisfactorily, one might even say it does not work. The pool and sauna are in stark contrast to the advertising. I was in the pool once and it caused dissatisfaction among the staff. I couldn't get into the sauna at all. One name.Answer from Spa Hotel Royal
дравствуйте, спасибо за ваше мнение. Вы пишете, что кто-то был против того, чтобы вы посетили бассейн? Хотел бы как-то ответить, но не понял посыл.Спасибо за ваше мнение. Я не совсем понимаю, почему. Я хотел бы как-то ответить, но не понимаю посыла. V. Forstnerova
Positives
We rested from July 31 to August 14. The hotel is located at a height, clean air, silence, forest all around. The staff is wonderful, thanks to their conscientiousness and friendliness, responsiveness and goodwill, it was a pleasure to stay in this hotel. I would like to note the work of the waitress Ivanka: she is always careful, polite and attentive. Cleaning was done regularly and in turns by Lenka and Karolina (mother and daughter) and the Ukrainian woman (I forgot her name). Thank you all very much!!! The pool was always welcome!Negatives
Food... too budget-friendly, they save on a lot. A carafe of lemon water for lunch is paid for. There were processed foods from the previous meal. There are a lot of repetitions in the menu, and you already know in advance what will be for breakfast. During my stay in the Czech Republic, as throughout Europe, there was a sharp cold snap. The heating was never turned on. We were waiting for warmer weather.Answer from Spa Hotel Royal
Здравствуйте, спасибо за вашу ссылку. Передал коллегам из гастроэнтерологического отделения, будем разбираться с наблюдениями. v. Forstnerova
Positives
Good treatment. Wide range of applications. The schedule is well drawn up and carried out on time. Attentive and friendly doctor. In general, the evaluation of all employees is excellent.Negatives
1. An exception is the situation with information about the transfer time from the hotel to Hamburg. We were not told the departure time until after 5:00 p.m., although it was promised at 12:00 p.m. Despite repeated requests for help from the administration, we received no help. In addition, the transfer time from the hotel to Hamburg was just under 12 hours. And this despite the fact that there were practically no traffic jams on the motorways. The journey to the hotel took about 8 hours, while traffic jams lasted more than an hour. We suspect that the timetable is not optimal... 2. The hotel is located high above the springs. 3. Poor Wi-Fi.Answer from Spa Hotel Royal
SEhr geehrte Frau Krush, wir bedanken uns für Ihr Bewertung. Leider habe ich persönlich an 3 Telefonnenumern ausprobieren zu rufen. Dan habe ich nocmal E-mail an Sanatoriums geschcikt und dann haben Sie von uns Info bekommen. Diese Sache sollte Sanatoriums.com beantworten. V. Forstnerova
Positives
Great location of the hotel, wonderfully fresh air, water sources nearby, friendly and competent doctor, applications work smoothly, friendly and courteous staffNegatives
Meat preparation wasn't that good, unfortunately WiFi in the room didn't work, which resulted in additional expensesAnswer from Spa Hotel Royal
Sehr geehrter Herr Dewalt, wir bedanken uns ganz herzlich für Ihr Feedback. Wifi haben wir schon repariert geworden. Vom Oktober kommt neues Kochchef und werden auch die Gerichte erneuert. V. Forstnerova
Positives
Hotel location - right in the park and still 7 minutes to the colonnade, staff, rooms, cleanliness, treatments - everything was very good. Breakfast was good and other food was only good for me on Sundays when it was offered as a buffet. I also liked that there were always two types of soup for lunch and dinner (what was left over from lunch). The main course was one of four dishes to choose from and was served beautifully presented. The dear waitress, when she noticed that I was leaving meat on my plate, offered to serve the selected dishes with more vegetables instead, since I often gave up meat.Negatives
Although there was a choice of four skin dishes for every lunch and dinner, I still hardly ate what I wanted in two weeks: the dishes were almost always decorated with far too much meat, very little vegetables and only dollops of sauce. Unfortunately there were very rarely only vegetable dishes, which is why I liked the buffet on Sunday. At a health resort, the body receives a lot of healing impulses: from drinking treatments, from treatments. And instead of following these healing impulses, the body is fully occupied with hearty food and digesting meat. It is also not an alternative to just eating raw vegetables, there was enough of that. For me it wasn't a healthy balanced meal. The hotel urgently needs the advice of a doctor dietologist. So I wouldn't visit the hotel again just because of the food (and many other little things that concern the restaurant), which is a very, very shame.Answer from Spa Hotel Royal
Sehr geehrte Frau Dieterich, wir bedanken uns ganz herzlich für Ihre Bewertung. Essen ist immer Thema, was passt jemanden, passt nicht anderen. Jertzt muss ich aber sreiben, dass vom September werden wir neues Chefkoch haben und ich hoffe, dass er neues Wind ins Küche bringt. V. Forstnerova
Positives
I really liked itNegatives
It's a long walk from the center, and the short road has a very steep climb. But close to the spanking and to the bus stopAnswer from Spa Hotel Royal
Здравствуйте, миссис Гендин, гости могут воспользоваться бесплатным трансфером от/до города. Спасибо за ваше понимание. В. Форстнерова
Positives
We stayed at the Royal Hotel for the first time. We liked everything very much. Elmira greeted us at the reception in a friendly manner. Explained, accommodated, very responsive. The rooms are clean, comfortable. The technical staff is friendly. Many thanks to the restaurant staff. The quality of food and assortment is at the proper level. The girls are waitresses smiling. attentive. I especially want to note the work of the doctors. When my sister got sick, they didn’t leave her side. They took care of her. These are nurses Martina. Teresa. Barbara and nurse Mikhail. Doctor. Knedlikova. Everything is great! We will recommend your hotel to our friends. Franzen family.Answer from Spa Hotel Royal
Здравствуйте, мистер и миссис Франзен, Большое спасибо за добрые слова, я с удовольствием передам их своим коллегам, им непременно будет приятно. Мы с нетерпением ждем встречи с вами во время вашего следующего пребывания! Вера Форстнерова