references
Baurzhan Suleimenov
14.03.2024
Positives
I really like everything, this is the third time my parents have flown from Kazakhstan. The treatment is helping my dad a lot. The food is top notch, the staff is polite and nice.
Любовь Побединская
30.01.2024
Positives
Good afternoon Many thanks to everyone, the Magic Naftalan sanatorium is very good, the doctors and medical staff are wonderful, all procedures are strictly on time, which is prescribed, the food is also good, the Azerbaijani people are very hospitable, I have known this since 1986, thanks to the naftalan treatment, I got back on my feet, so let people come for treatment who have problems with the musculoskeletal system, and not only, naftalan helps!!! Rating, of course, 5, just a little problem with the room that was booked!!!
Vira Avramenko
14.01.2024
Positives
It was a complete surprise to me how Naftalan has changed in 36 years. At that time, there was practically no vegetation in the city, with the exception of small oases. And now it’s very pleasant to walk along the beautiful and well-groomed alleys of coniferous trees and shrubs. Many new sanatoriums have appeared. I chose the SEHIRLI NAFTALAN sanatorium for treatment. The first thing that pleasantly surprised me was the incredibly comfortable warmth both in the sanatorium building, as well as the warmth and love for clients from the staff. Absolutely everyone treated me as their dearest and dearest guest. Absolutely all staff perform their immediate duties efficiently and with soul. I came from Spain for 22 days because... It’s very difficult to get there and I don’t have time for treatment at other times of the year because I myself work as a massage therapist and can only come in winter. I went only to take naphthalan baths, but for me the appointment of various types of physical procedures turned out to be a pleasant bonus. I was delighted and recommended all my friends to come and get healthy at a time convenient for them. The kitchen workers were also pleasantly surprised. The food is always varied, fresh, homemade, prepared with love. It is clear that the cooks are trying to ensure that vacationers receive a balanced diet. I especially want to note with what love the festive New Year's dinner was prepared. The hotel staff festively decorated the hall, offices and, of course, the dining room. There was a wonderful concert with live music, songs, dances and even a fire show. There is a wonderful restaurant on site where you can come and in a pleasant atmosphere drink delicious tea with your favorite type of jam or deliciously cooked kebab or fish with various sauces and fresh herbs. I also really enjoyed the one-day excursion to the city of Ganja and Lake Golgol. In the mountains we stopped at one of the restaurants for lunch at a very reasonable price and very tasty prepared dishes. The lake amazed us with its beauty and we returned to the hotel for dinner. I sincerely recommend you the sanatorium "Magic Naftalan"Negatives
In the treatment rooms, I really wanted to hear quiet music for relaxation or spa treatments, or quiet sounds of nature such as birdsong or the sound of the sea. The melodies of “Enigma”, “Karunesh”, etc. would sound very good, and it would also be nice to hear classical light music in the dining room. It would also be great if massage therapists periodically took advanced training courses. Massage should not cause pain to the client! During the massage, the muscles need to be relaxed, not spasmed. Clients come with accumulated illnesses and they cannot be aggravated during a massage. As a certified massage therapist with 23 years of experience, I recommend this. The main task of a massage therapist is “DO NO HARM!”
Наталия Титова
05.12.2023
Positives
All service personnel try to fulfill their duties on time and efficiently.
Александр Александр
04.12.2023
Negatives
Monotonous and not tasty food. But for this money, what else could you expect.
Yelena Qurbanova
27.11.2023
Positives
Hello. I am very glad that I chose the Magic Naftalan Sanatorium. The staff, service, treatment were all at a high level. I recommend to everyone. The procedures all helped me a lot.
Berta Ioffe
07.11.2023
Positives
The rooms are very decent and cozy. The procedures are varied and of high quality. There is an excellent range of paid medical and cosmetic procedures (I highly recommend starting right away). Their cost is affordable and if you order several procedures at once you can get a decent discount, just ask. The food is not a buffet, rather monotonous, but really dietary and there is a small choice. But eventually you get used to it and start to like it. The doctors are very flexible and can change or add procedures if you approach them. On the territory of the sanatorium there is a restaurant, pharmacy, shop and nearby there is a small market where people come with fresh fruit.Negatives
The promised checks other than an ECG were not done. There are queues at procedures due to many people not respecting the procedure time. Sometimes we had to wait 30 minutes or more. For 9 days there was never any fish or fresh vegetables.
Tamara Ivashchenko
30.10.2023
Positives
Excellent rating. I liked everything. Thank you for the treatment and relaxation.
Людмила Леонидовна Шпикина
23.10.2023
Positives
The good thing is that we checked in quicklyNegatives
The description of the rooms on the website does not correspond to reality, it took 3 days to get a kettle and a hairdryer. All necessary procedures are paid, the food is disgusting, almost the same every day, only apples for fruit, semolina and oatmeal porridge for breakfast, buckwheat and pasta for lunch, and pasta for dinner the same goes for kefir diluted with water. The therapist prescribes the same free procedures for everyone, without looking at the diagnoses of the people coming for treatment. Towels are not suitable for drying, because... full synthetic. I would like the administration of the sanatorium to pay attention to the negative reviews. I would like there to be a free transfer at least in one direction - airport - sanatorium, as in many sanatoriums
Masha Fridin
17.10.2023
Positives
very good treatment, nice staff, very good value-to-money
Ramiz Azimov
07.10.2023
Positives
Hello. My wife and I come here every year to relax. The sanatorium is inexpensive. And at the same time, the medical base is good. There are many procedures. There were queues, you need to understand that the occupancy rate is high due to the price. I especially wanted to mention the food. The presentation is simple, but everything is very tasty. Especially soups. The staff is friendly. They helped. Vacationers are ordinary people, mostly locals. Very friendly. Thank you.Negatives
It is necessary to more competently systematize the time spent visiting treatment rooms for visitors, otherwise there will be a huge queue.
Oleg Bobrov
27.09.2023
Positives
The sanatorium is inexpensive. And at the same time, the medical base is good. There are many procedures. There were queues, you need to understand that the occupancy rate is high due to the price. I especially wanted to mention the food. The service is simple (as in a canteen), but everything is very tasty. Especially soups. The staff is friendly. They helped. Vacationers are ordinary people, mostly locals. Very friendly. Thank you.Negatives
There is no negativity. But you need to keep an eye on the numbers. For example, our closet was broken. It didn't bother me, but still.
Анвар Мустафаев
23.09.2023
Positives
The course of treatment and stay in the sanatorium corresponds to its cost, all procedures are very effective (especially baths and massages), all the staff are attentive and professional, the cuisine, although not very varied, is healthy and tasty. The excursions turned out to be very interesting; they surprised us with the local beauty of mountains, parks, lakes and historical buildings. Having studied everyday life and treatment, I think I will come again, taking into account the accumulated experience. Special thanks to the local residents - Azerbaijanis are very kind and hospitable people.Negatives
Despite the fact that the sanatorium claims to be 4 stars, the standard rooms in the main building do not quite match the level of furniture and plumbing, evening entertainment is monotonous (mainly walks and gatherings in the courtyard). The staff’s poor knowledge of the Russian language and the dismissive attitude of the health worker conducting ozone therapy procedures were a little annoying.
Евгений Битус
26.08.2023
Positives
My stay at the Magic Naftalan sanatorium made a magical impression. Friendly and conscientious attitude of the resort staff. Separately, I would like to note the high professionalism of the staff of the medical center: Dr. Mamedova Latifa, master of massage procedures Gyulandam, master of ultrasound procedures Samira. I will recommend your sanatorium to my friends and acquaintances. Professor E.I. Bitus, Moscow
Людмила Гусейнова
22.08.2023
Negatives
The food and management named Goja sucks. The medical staff is super, the treatment is super. The entire sanatorium rests on the shoulders of the medical staff
Ирина Короткая
31.07.2023
Positives
I really liked the service. The staff is very friendly, welcoming and smiling.Negatives
There are downsides. The first is check-in. I booked a luxury room a month in advance and confirmed the reservation before arrival. Upon arrival, we were checked into another family room, but promised to move into a suite in the morning when the room became available. The promise was kept. Thank you very much for this! Secondly, this is the time that is indicated in the sanatorium card for procedures. Not followed at all! You have to wait in line. They pass sanatorium books over their heads. The question is why the time is set for each procedure. The queues take a very long time.
Наталья Дубовицкая
20.07.2023
Positives
The staff is friendly, attentive and responsive.
Бауржан Сулейменов
20.03.2023
Positives
Hello, I made a reservation for my parents, they really liked everything. Special thanks for the food, my parents are happy) they still come to you in the summer. And the treatment helps a lot, now we notice noticeable changes on my dad’s skin🙏🏼
Зарик Лемех
24.10.2021
Positives
Naftalan baths and the golden hands of masseuses (Shakhlo) give miraculous healing. I visited this resort for the second time. The results of treatment last for a long time. The weather is also pleasant, while in Russia it is deep autumn, here we have extended the summer for ourselves. The population of the city is very friendly, people are responsive. The transfer was well organized.Negatives
Unfortunately, there was some negativity. Firstly, communication and treatment is complicated by the fact that most of the staff does not speak or understand either Russian or English, even in the sanatorium book everything is in Azerbaijani; only after visiting the treatment rooms did they find out what kind of treatment was prescribed . There is clearly a shortage of nursing staff, which is why queues are forming. By the way, the staff’s fault here is partial, since in violation of the appointed time, vacationers from among the local population came whenever they wanted, passed through, speaking in their own language with the nurses, without waiting in line. As a result, we were not able to complete some of the procedures prescribed by the doctor. Probably, if the sanatorium is interested in patients from Russia and other countries, it is necessary to think about teaching languages to the staff.
RIFAT AKHMETOV
26.04.2020
Positives
We arrived at the beginning of October 2019 in our cars - two married couples from Crimea. The road is almost 2000 km, but the medical procedures provided by the sanatorium are worth it. We were greeted warmly and accommodated for the night in regular double rooms. We were happy, and in the morning we moved into the reserved two-room suites in the 2nd new building. We recommend everyone to visit here, the treatment helped, the joints in our legs stopped hurting (which was even surprising). We plan to come again and are encouraging our friends. If the sanatorium were closer, we would go 2 times a year and with pleasure. We really liked everything, the evening gatherings in the open air over glasses of tea and backgammon, the live music and dancing of the men. There are a lot of prescribed procedures and good procedures (we have visited a lot of sanatoriums in our lives and we understand this), The food in the sanatorium is really good. Well done to the management of the sanatorium! Everything was cooked deliciously and the portions were good. There was a shortage of salads and baked goods. If this were the case, then it would be possible to give it a solid 5.Negatives
But unfortunately there was more than enough negativity! We contact the owner of the sanatorium (since the sanatorium is private), and if he hears our complaints, then his business will flourish - which is what we really want. Quite a lot of money has been spent, but the human factor, that is, the employees, is an abyss of laziness and gypsyism. Everyone just pretends to work, wash, clean, serve. But in fact, everything is not washed, but smeared. So, our room (two-room suite on the 4th floor) was cleaned only twice during our 2-week stay, and then barely. The linen was never changed. When we moved in, the mirror in the wardrobe stood to the side and remained standing until the end. For us, the main thing was treatment and we did not find fault with cleanliness. But the building is new, it’s only been completed a year, and with such maintenance everything will fall into disrepair very, very quickly. Procedures are a separate issue: there are queues everywhere, and the time written in your health book does not matter to almost anyone. And everywhere, first of all, local residents are accepted (and they impudently interfere, they speak Azerbaijani, but we don’t understand what they want there). Because of this, we simply could not accept many procedures. We have never seen such a mess in any sanatorium. All this is on the nerves, and the chief doctor doesn’t care; he sits half asleep, dozing in his office, and doesn’t even try to restore any order. He did not take any measures based on our categorical remark regarding the doctor in the ozone therapy room. So, this so-called “doctor” comes from the street in clothes, without washing his hands or putting on a medical gown and begins to serve people. My wife more than once made comments to him about the absence of basic safety rules, medical rules of cleanliness during service - after all, these are intravenous procedures, there was no point. As he walked, he continued on, without washing his hands, without basic sanitary napkins, or bandages for clients. And office No. 9, building 2, is generally a guardhouse! This tiny office offers 4 types of procedures and only 3 booths. In the latter, laser and dorsonval, people sit in groups of 3 patients at a time and perform each other. These procedures, the employee runs around like a driven horse, but does not want an additional worker, since everything in this sanatorium is based on the fact that everywhere you have to pay them from 2 to 5 manat, It’s one thing when you yourself want to thank for good service, and another thing when they hint to you that you should pay. In the naftalan bath department, it goes without saying that you don’t mind thanking a person. There is hard work - lifting everyone out of the bathroom, scraping off the oil, helping them wash. And here in the treatment rooms it’s just pure extortion. And there is still an unpleasant aftertaste from the way they extort for parking a car. On the resort's website they say that parking is free. But one evening the night guard at the building tells us that we need to pay for parking. We were surprised. In the morning at the reception we clarify with the employees that we agree to pay for parking if it is provided for by the tariffs of the sanatorium. They blatantly made it clear to us that this was illegal. I would like to note that we did not vacation on social security vouchers. We paid the full price in cash when renting luxury rooms! As a result, when we were leaving, the drunk guards saw us loading our suitcases and still begged for money. We gave them 15 manats for each car. Bottom line: it’s better to include parking fees in your tariff than for vacationers to experience such negatives. Regarding the organization of catering, I would like to note: the distribution of food is extremely incorrect. Those who came running first, as if from a hungry land, grab everything and more. And we always walked at the end, so there weren’t enough salads, fruits, or baked goods, if there were any. You can't work like that. As a result, they spat on all these queues and procedures and left a day early with a heavy heart. But everything depends on the human factor. Change the team and you will be in "CHOCOLATE" Good luck to you. And now we’ll come to another sanatorium.
Анна Тютева
23.03.2020
Negatives
The organization of medical procedures is poor, endless queues, continuous delays, you arrive on time and wait, sometimes up to an hour or more.
Руфат Хайбулин
21.03.2020
Positives
We were the whole family with 2 children in the sanatorium. We liked everything: treatment, service, accommodation, and food. Everything was 5 for the minimum price. The head physician prescribed a variety of procedures both for treatment and for maintaining general health. The nurses were quite attentive during the procedures. I especially liked the masseuse Makhizar, who massaged my husband. She was very attentive and caring. My daughter and I were massaged by other masseuses. The room was always clean and everything worked. There were always friendly employees at the reception who spoke Russian. And in general there were no problems with mutual understanding anywhere. Everyone understood each other. Everyone was always friendly, attentive and courteous. I especially want to focus on nutrition. The menu was varied and tasty. The whole family still remembers the taste of soups and fish. The son himself asked for soup, although it is difficult to force him to eat at home. For breakfast, lunch and dinner there is always a choice of several dishes. For breakfast there was always a choice of 3 types of cereals, eggs or sausages, croutons, cheese, sour cream, butter, jam. We were there in February, but there was always fresh herbs on the table. They gave us apples every day. For our daughter's birthday, the chef baked and presented a large, delicious and beautiful cake with candles. They congratulated her and sang a congratulatory song. It was very pleasant and memorable. My daughter still remembers this holiday. What we are especially grateful for is the acquaintance and friendship with wonderful people. We decided that we will come here next winter if the situation with coronavirus allows it. Prosperity and success to this sanatorium.Negatives
The management of the sanatorium needs to slightly diversify the pastime of their vacationers.
Akmal Saidov
31.01.2020
Positives
I liked everything, the treatment was very good, after 10 days of procedures the pain in my back and legs went away. The food is a little monotonous, but tasty. The rooms are clean, we lived in a new building, the rooms there are very good, recently renovated, the plumbing is new, it works properly. The rooms were warm, we were there in January, there were no queues. The sanatorium is very good, especially for the price, I recommend it👍
Ольга Балановская
24.01.2020
Positives
I had a positive experience at the Magic Naftalan sanatorium. Responsive, attentive staff. Beautiful nature, despite the winter of December. With plenty of places to walk through beautifully laid out parks and pine alleys. Thanks to the organizers of the New Year's party. Nutrition is given no small importance in the sanatorium. This is immediately appreciated - it’s always delicious, there is a choice of dishes. Variety of treatment procedures! I am satisfied with my stay at Magic Naftalan. And I have already thoroughly recommended the sanatorium to my colleagues and friends.Negatives
I would like the management of the sanatorium to think about organizing small tourist trips for vacationers and for a reasonable fee, of course. So, as I understand it, there are many people who want it. Expensive transfer is a minus. Wishes to the cleaning staff: let's say: mud from the ceilings can be brushed off with a broom from a stepladder; It’s not at all difficult to glue wallpaper that has fallen off the wall; a small technical inspection or general cleaning will increase the hotel’s rating.Answer from Sehirli Naftalan Health & Resort
Спасибо Вам, уважаемая Ольга Балановская за отзыв. Обязательно учтем Ваши пожелания. С нетерпением ждем новых встреч в нашем санатории
Metin Batmaz
19.01.2020
Positives
Very attentive staff. The girls are just smart. Thank you all so much for your work.Negatives
There were no cons. everything was very cool!!!
Алла Беляева
05.12.2019
Positives
Free airport transfer and fast accommodation. The room in the new building is quite spacious with high ceilings and a balcony overlooking the courtyard. The doctor saw me right away and I was able to take a bath immediately upon arrival. Comfortable beds. Friendly attitude.Negatives
The constant smell of burning garbage dumps. There is no time to get to many procedures.
Александра Чернова
01.12.2019
Positives
I liked everything very much.Negatives
It is necessary to more competently systematize the time spent visiting treatment rooms for visitors, otherwise there will be a huge queue.Answer from Sehirli Naftalan Health & Resort
Спасибо Вам, уважаемая Александра Чернова за отзыв. Обязательно учтем Ваши пожелания. С нетерпением ждем новых встреч в нашем санатории