references
Positives
Many thanks to Veronica, who organized an interesting excursion and constantly supported us with information. I would also like to note the high-quality work of the specialists in the men's and women's spa departments at Pro Patria. Attentive and professional. The restaurant, accommodation - everything is at a good level. Thank you!
Answer from Spa-Hotel Pro Patria
Dear Mr. Khovorstianov, thank you for the very nice rewiew and praise. We are happy, that you were satisfied with our services and enjoyed your stay. We would be happy to welcome you again in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
We have already booked this spa stay several times, this time at the Pro Patria Hotel and were completely satisfied with everything. Everyone involved there - hotel staff and clinic staff - tried very hard to fulfill the wishes of the patients and guests, we could also see that in relation to us and that was very good for us. The applications, which are tailored to our sensitivities, have been very good for us and, as we noticed last year, with a long-term effect that can still be felt at home in the following months. We consider the price-performance ratio to be justified and very well calculated in current times. These previous stays have secured a very high health priority for us and we would be happy to be lucky again in 2024 to be able to book a free period for ourselves. We would like to thank everyone involved who made this stay in Piestany/Slovakia possible for us and can only recommend it.Answer from Spa-Hotel Pro Patria
Dear Ms. Pfennig, Thank you very much for the excellent review. We are very pleased that you chose Pro Patria and were satisfied with our services. We hope that the effect of the treatment lasts as long as possible and we look forward to seeing you again soon. Best regards, Zuzana Fidlerova, Hotel Manager
Positives
Many thanks to Veronica Kluchowska for her assistance in organizing a visit to an orthopedic specialist. I am also very grateful to her for organizing a blood test in the last days of my stay, which was included in my program, but for some reason the nurse refused the laboratory test.Negatives
I'm not at all picky about food. You can always buy something at the supermarket. Pro Patria is not famous for its delicacies, but on other visits the food was simple, home-cooked. But during this visit there were days when the food was simply inedible.Answer from Spa-Hotel Pro Patria
Dear Mrs. Waterhouse, thank you for all your comments. We will try to improve our services. I'm sorry that you didn't like the food, mostly clients praise it. Thank you for using our services and we will be happy if you use them again sometime in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
I would like to express special gratitude to Veronica, the health worker in the thermal pool, very respectful, positive, and attentive to usNegatives
Poor room cleaning, there was no cleaning at all, old, torn towels. The doctor was not correct towards patients, it was not a pleasant momentAnswer from Spa-Hotel Pro Patria
Dear clients, thank you for all your comments and praise. We will try to improve our services and eliminate shortcomings. Best regards, Zuzana Fidlerová, hotel manager
Positives
Nutrition for weight loss.Negatives
Smell of the 80s. Very budget friendly. The rooms are small. There is anti-sataria in the treatment rooms.Answer from Spa-Hotel Pro Patria
Dear Mr. Stonkus, thank you for your comments. We try to do our best for our guests. We are older hotel, but we try to keep everything tidy and comfortable for our guests. For more space, or higher quality, our Spa Piešťany offers also hotels in higher categhory. We wish you all the best and we will be happy, if you choose our Spa again. Best wishes, Zuzana Fidlerová, hotel manager
Positives
Very good location, walking distance to lots of places of interest.Negatives
Disgusting carpet in my room.Answer from Spa-Hotel Pro Patria
Dear Mrs. Cziglan, thank you for your evaluation and comments. We will try to do our best to make the services and equipment better. We hope to welcome you sometimes in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
Good treatment, excellent location, attentive staff, trying to correct all mistakes made at once. Many thanks to Veronica for your care. The food is acceptable and sufficient.Negatives
The criteria for prescribing procedures are not clear. Many different ones are given 2-3 times, which does not lead to the accumulation of effects; at least 5 procedures are needed to achieve results.Answer from Spa-Hotel Pro Patria
Dear Mrs. Granik, thank you for your evaluation and praise for our colleagues. As per treatments, they are prescribed according to consultation with medical staff. We will be glad to welcome you again in our spa soon and wish you all the best. Zuzana Fidlerová, hotel manager
Positives
Thank you for the rest and treatment. It's always a pleasure to come to Pro Patria. Everything is at a very good level. Special thanks to doctor Natalya. To all personnel during procedures. And the kitchen is simply great. Relax your soul and body! I would like to thank "sanatoriums" as well. For the timely reservation and care of Veronica during the holiday. Thanks a lot, everyone!Negatives
No negativityAnswer from Spa-Hotel Pro Patria
Dear Mrs. Prokofieva, thank you very much for your nice words. We are very happy, that you apreciate our services and staff. We wish you all the best and hope to see you again in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
The staff at the Sisi restaurant are very attentive and the food also tasted good. Some of the chairs are much too close here, but I was moved there.Negatives
If you find a different practitioner each time during the three individual physiotherapy treatments, which makes it impossible to continue the work of the previous one, then half of the time is wasted with new explanations of the old state of affairs. Here the spa guest must always have the same therapist; it is only for a short period of time anyway. I had previously sent a special email with an attachment regarding the status of the billing documentation in the medical department there, especially the business room. It took me 12 hours of work to find out all of this. Something like that would have been impossible in Piestany in the past.Answer from Spa-Hotel Pro Patria
Geeherte Herr Lindner, Vielen Dank für all Ihre Kommentare und Bewertungen. Wir freuen uns über Feedback von Gästen und werden uns bemühen, unsere Dienstleistungen zu verbessern. Mit freundlichen Grüßen, Zuzana Fidlerová, Hotel Manager
Positives
It was wonderful, thank you very much!Answer from Spa-Hotel Pro Patria
Dear Mrs. Tsigelman, thank you very much for your great evaluation. We are happy that you were satisfied wit your stay in our spa and we hope to welcome you again in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
Sanatoriums.com is just super! I am very grateful to Veronika Klyuchovska for everything. Pro Patria has a very convenient location, friendly hotel and restaurant staff. High-quality medical procedures. The room has a refrigerator, TV, and a wonderful view from the window. The food is not very varied, but well prepared and tasty. Special thanks to doctor Natalya Kovchar and nurse Jana Solcanyova. Highly recommend .Negatives
netAnswer from Spa-Hotel Pro Patria
Дорогая миссис Вакендорф, Большое спасибо за комплимент. Мы рады, что вам понравилось ваше пребывание у нас, и мы будем рады, если вы воспользуетесь нашими услугами в будущем. С уважением, Zuzana Fidlerová, hotel manager
Positives
The treatment is very high quality. Unique mineral water for the treatment of arthritis. Attentive doctor.Negatives
Not a qualified massage therapist. Unfortunately, I still can’t recover from her massage. I don’t recommend doing an individual massage.Answer from Spa-Hotel Pro Patria
Dear Mrs. Gravina, thank you for your evaluation. We are glad, that you were satisfied with services of our doctors. As per massage, if you would write us more details, so we can react better and train the staff. We wish you all the best and hope to welcome you again in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
Wide choice of procedures. The main dishes are simple but tasty.Negatives
They did not conduct a medical examination (tests, etc.). They only measured the pressure...... The cleaning lady said that they change the bed sheets once a week, that's it... There would be more choice of food besides the main dishes, otherwise every day for lunch and dinner there are salads like cabbage with corn, boiled beets and so on little bits of greenery, in short, as scanty as possible.Answer from Spa-Hotel Pro Patria
Dear Mr. Kirko, thank you for your evaluation, we are glad, that you enjoyed your stay with us. Thank you for all your valuable comments. We will be glad to welcome you in the future again. Best regards, Zuzana Fidlerová, hotel manager
Positives
I am 81 years old, with the help of prevention I want to live to see 💯Glory to Ukraine!!!Negatives
Diversify the food, Ukrainian channels still don’t work, but it’s good that the Russians closed them.Answer from Spa-Hotel Pro Patria
Dear Mrs. Voloshynova, thank you for your evaluation, we are happy that you enjoyed your stay with us and that our treatments are helping you to keep you in good health condition. We wish you all the best! Zuzana Fidlerová, hotel manager
Positives
We were treated here for the fifth time, we plan to return, and this is the best certification.Answer from Spa-Hotel Pro Patria
Dear Mr. Philippov, thank you very much for your appraisal of our services. We are glad, that you enjoyed your stay and we will be happy to welcome you again in the future. Best wishes, Zuzana Fidlerová, hotel manager
Positives
We had the pleasure of relaxing and improving our health at the Esplanade sanatorium in February 2023. We are absolutely delighted!!! We are planning to return next year. Excellent resort, very pleasant and helpful staff. The cleanliness is incredible! Very impressive! Everything was excellent!!! After our impressive stories, half of our friends and relatives also gathered... The food is delicious, I’ve gained two kilos... I’ll lose it at home 😊 With a clear conscience, I recommend!!! depends...Answer from Spa-Hotel Pro Patria
Dear Mrs. Bondar, thank you very much for your evaluation. We are very happy, that you were satisfied with our services. We would be happy to welcome you again in the future. Best wishes, Zuzana Fidlerová, hotel manager
Positives
I liked everything!!! Cozy, clean small hotel, excellent room (improved comfort), delicious, fresh food, enough of everything. The atmosphere is homely, friendly, the staff is very attentive. Thanks to all! I come for treatment and will only go to Kupelny Island. I had a great rest!!!Negatives
Hotel Pro Patria does not have enough stars. It needs to be given. Worthy 😀.Answer from Spa-Hotel Pro Patria
Dear Mrs. Mashtakova, thank you very much for nice words and feedback. We are very happy, that you enjoyed your stay with us and we will be happy to welcome you again in the future! Best regards, Zuzana Fidlerová, hotel manager
Positives
I am very grateful to all the staff, everyone works responsibly and politely. Special thanks to doctor Natalia Kovchar for her professionalism, sensitivity, and understanding.Negatives
Does not haveAnswer from Spa-Hotel Pro Patria
Dear Mrs. Tumaeva, thank you very much for your nice words and evaluation. We are happy, that you were satisfied with our services, especially with our doctor. We wish you all the best and hope to welcome you again in the future. Best wishes, Zuzana Fidlerová, hotel manager
Positives
Very convenient location, friendly hotel and restaurant staff. High-quality medical procedures. The room has a refrigerator, TV, and a wonderful view from the window. The food is not very varied, but well prepared and tasty. It was warm in the room in December.Negatives
No kettle in the room.Answer from Spa-Hotel Pro Patria
Dear Mr. Tunkel, than you very much for your comments. We are very happy, that you were satisfied with our staff and services. We wish you all the best and hope to welcome you again in the future. Best wishes, Zuzana Fidlerová, hotel manager
Positives
Everything is fine, the staff is kind and responsive, many thanks to the professional doctor Nataliya Kovchar. Thank you all very muchAnswer from Spa-Hotel Pro Patria
Dear Mr. Desiatov, thank you very much for your high rating. We are very happy, that you were satisfied with our services and colleagues. We wish you all the best and hope to welcome you again in the future! Best regards, Zuzana Fidlerová, hotel manager
Positives
If you have a problem with the musculoskeletal system and came to Pro-Patria, you have made the right choice. A wonderful hotel with an excellent treatment package. Attentive, knowledgeable doctor Natalya Kovchar, excellent medical staff, cleanliness of the hotel, procedures and meals strictly according to schedule. Proper, healthy nutrition (no frills, you came for treatment! - this is also an addition to treatment!). We were very pleased, we are sure that these 23 days will help us live a painless year and come to Pro-Patria again.Negatives
Only positives. A separate island with thermal baths, excellent location of the hotel, nearby a mineral spring for drinking water, a wonderful set of procedures...Answer from Spa-Hotel Pro Patria
Dear Mr. Rybakov, thank you very much for your nice words! We are very happy, that you enjoyed your stay in Pro Patria. We wish you all the best and we hope to welcome you again in the future. Best wishes, Zuzana Fidlerová, hotel manager
Positives
NothingNegatives
I cannot give an assessment of the Pro Patria sanatorium, because for some reason unknown to me, the hotel did not have a place for me. Through the efforts of sanatoriums.com, I received treatment and accommodation at the Esplanade Hotel, for which I am eternally grateful. I am very pleased with the treatment, food, and staff at the Esplanade sanatorium, the rating is EXCELLENT.Answer from Spa-Hotel Pro Patria
Dear Mrs. Karida, let me appologize about the incovenience by your arrival. We tried to solved issue with accommodation and you became, as you wrote, free upgrade to 4* hotel Esplanade instead of Pro Patria. We are glad, that you enjoyed your stay there and we wish you all the best! With regards, Zuzana Fidlerová, hotel manager
Positives
A qualified and very attentive doctor who speaks Russian is Natalia. The variety of treatments is wonderful. Rotating employees during sports activities, which provided the opportunity to do various exercises. The location of the sanatorium is on the island and in the city center. Very beautiful nature. Procedures last until lunch. Which made it possible to attend excursions.Negatives
A very big minus: we booked a Comfort room. But, unfortunately, we were forced to live in a room that was equipped for the disabled. Therefore, when using the shower, we had to use a mop to try to drain the water into the drain hole after bathing. For a long time the bathroom remained damp and I had to have separate shoes to stay in there. When we contacted the administrator of the sanatorium, they only replaced the almost rotten cleaning cloth with a new one and could not exchange it for a normal room due to overcrowding... There is not enough calm, relaxing music in the treatment rooms. With the exception of a couple of employees, the majority of employees speak almost no German or Russian. It was also inconvenient to go to the neighboring building. In the summer this does not cause any inconvenience, but at other times...Answer from Spa-Hotel Pro Patria
Dear Mrs. Heinz, thank you very much for your valuable comments. We are sorry, that we couldn´t change you the room, but this was still comfort categhory and there are some of our clients, which prefer it. As for the treatments, guest are informed, that not all treatments are in the hotel, but client have to go to the very near building Napoleon. Despite these things, I believe that you enjoyed your stay with us, that the procedures helped you strengthen your health, and we would be happy if you decide to use our services in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
Very beautiful nature around, a quiet and peaceful place to relax. Friendly people around and staff. I liked the pool with mud and mineral water. The town has many cozy cafes and a large park for walking. A nice girl gave us a free tour of the island, and we learned a lot from her. Thank you for the detailed tour. Slovakia is a beautiful country with friendly people. I wanted to come again.Negatives
The food in the resort's restaurant leaves much to be desired. It is acceptable, you can eat it, but it doesn’t cause much delight. There are little things that are especially surprising with their hospital atmosphere. For example, stale bread or tea from a samovar that was brewed quite a long time ago... Although probably for a hotel two stars is ok. In any case, you can always go and eat in the city. From the bathing island to the city it is only a 15-minute walk. I only took breakfast and dinner and went to the city for lunch. I had to wait a very long time to see the doctor. When she received me, she was in a hurry. Everything worked out on the fly. I would like more attention. The doctor did not speak Russian and had difficulty understanding English. I'm not sure she understood everything I tried to tell her. This was of course a little confusing. Perhaps we need to warn about this; I would prepare my story with a translation into Slovak. Otherwise I liked everything.Answer from Spa-Hotel Pro Patria
Dear Mrs. Kondrateva, thank you for all your valuable comments. We are happy, that you have choosen our hotel and spa. Thank you for all positive comments, we are happy that you enjoyed your stay. As per mentioned reminders, we will try to improve our services and such comments from guests are important to us. We wish you all the best and we hope to welcome you again in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
convenient location on the island, good room (comfort).Negatives
it is not possible to select procedures from the purchased package (15 procedures for five days): I was hoping to get 3-4 mud packages for the treatment of leg orthopedics, but the doctor said that, for commercial reasons, he could not prescribe 3 such procedures.Answer from Spa-Hotel Pro Patria
Dear Mrs. Poliakov, thank you for your rating. We are glad that you liked the room and accommodation. As for the procedures, they are prescribed according to the contents of the purchased package and after consultation with the doctor. Additional procedures can also be purchased. We hope that we will be able to welcome you sometime in the future and we wish you all the best. With regards, Zuzana Fidlerová, hotel manager
Positives
The location of the hotel-sanatorium is excellent, very convenient, the room is wonderful - large, spacious with a beautiful view. The treatment is quite intensive and varied and, very importantly, the procedures are carried out in accordance with the time prescribed in the schedule. The hotel staff is friendly and helpful. The food was also pleasant, almost everything was prepared very tasty, it felt like home. We had a wonderful impression of this vacationAnswer from Spa-Hotel Pro Patria
Dear Mrs. Raikhman, thank you very much for your nice words and for the praise. We are very happy, that you enjoyed the stay in our hotel. We would be glad to welcome you also in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
The treatment was great though I would prefer not to be forced into group exercises. Excellent medical care by Doctor Kovchar and nurses. Great location. Great customer support from Veronika Kluchovska. Food is adequate and my request for yogurt was quickly fulfilled.Negatives
Accomodation is good for healthy people, but as I chose Pro Patria and comfort room because of the advertised accommodations for mobility impaired it was a great disappointment: no safety bars, the room not accessible for mobility scooter - I had to keep it in the hallway, no shower chair - after a long discussion I was given a flimsy stool that broke down. It would be nice to have hot water, if not tea, at every meal, not just breakfast. Nothing but cold water for dinner and lukewarm "tea" for supper - whatever it was it didn't taste like tea. Room cleaning was sporadic. When I got sick with Covid and was quarantined, the room was not cleaned at all.Answer from Spa-Hotel Pro Patria
Dear Mrs. Lallevig, thank you for your comments. We are glad, that you liked our medical care and food. As for accomodation, we are able to provide equipment for guests with mobility difficulties, but in the case of more serious conditions, we have barrier-free rooms that can be reserved and are adapted for wheelchairs, for example. We are two stars hotel and board is according to our standards, but hot drinks are each time against payment available. By Covid, we cannot clean the rooms because of the quarantine of the guest, but we are giving cleaning materials, clean towels or other equipment to the guests. Thank you again for writing to us, feedback from guests is important to us. We wish you all the best and we would be happy if you visit Spa Piešťany sometime in the future. Best regards, Zuzana Fidlerová, hotel manager
Positives
A picturesque place, procedures are carried out right in the sanatorium or nearby, a water source is nearby, the center is very close. It was a little confusing that there were only two stars. But I was pleasantly surprised. The food is varied, even the calories in each dish are listed. I will be happy to go again and use the services of SanatoriumsAnswer from Spa-Hotel Pro Patria
Dear Mrs. Leibmann, thank you very much for the praise. We are very happy, that you were satisfied with our services and you enjoyed the stay with us. We would be glad to welcome you in the future! Best regards, Zuzana Fidlerová, hotel manager
Positives
Dear Sir or Madam, we are providing our information here based on the accommodation in the Hotel Esplanade - Property Alameda, which we received from you as a replacement due to overbooking at the Hotel Pro Patria. We would like to thank you again for this because we were very satisfied with the replacement solution. Especially that two single rooms were available shortly before arrival, as we had booked at Pro Patria. This ensured optimal recovery. The stay was very important for us, we feel physically fitter and are grateful that the treatments had a positive effect on us. We will be happy to recommend your spa facilities. Thank you very much.Answer from Spa-Hotel Pro Patria
Sehr geeherte Frau Pfennig, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie trotz des Hotelwechsels gegenüber der Reservierung mit Ihrem Aufenthalt zufrieden waren und es Ihnen gesundheitlich geholfen hat. Wir hoffen, dass wir Sie irgendwann in der Zukunft begrüßen können. Mit freundlichen Grüßen, Zuzana Fidlerová, hotel manager
Positives
I'm waiting for the results of the treatment.....Answer from Spa-Hotel Pro Patria
Dear Mrs. Lyevina, thank you for your evaluation. We are glad, that you enjoyed the stay with us. We hope to see you again in the future. Best wishes, Zuzana Fidlerová, hotel manager