references
Беккали Н.
27.11.2024
Positives
I liked the mineral water "Donat". It is very useful for us. I hope we will come again more than once. The nature is beautiful. Thank you.
Liudmila .
10.07.2024
Positives
Hotel staff was polite and professional. The rooms were clean. We had a room not far from the restaurant, which gave me a chance to visit it without a wheel chair sometime. I thank a member of staff at reception to borrow a wheel chair for the whole period of my stay there. All members of staff were polite and helpful.Negatives
My husband and I didn't like the food in the hotel. Everything was overfried, not much choice at all. Summer time, no choice of berries, peaches were good, but if one is a little late they were taken. Soups were OK, but all the same.
Yurii O.
24.06.2024
Positives
The food has improved. Procedures have appeared. A few people.Negatives
Again we have to ask for a centrifuge to dry the swimming trunks. Not in the hotel or in the Riviera. This is not something super natural. And it costs pennies. In general everything is good.
Larisa L.
01.06.2024
Positives
Very beautiful building, excellent location. Gala dinners are held once a week in a luxurious room. Friendly staffNegatives
On SUNNY days the room is very stuffy. There is ventilation, but it does not work
Vyacheslav T.
05.02.2024
Positives
Very positive, friendly attitude of the staff. All employees are very polite, customer service is at the highest level. Thank you, we remember, we hope to see you again!
Yurii O.
26.09.2023
Positives
We were in Sava in March. I liked it better here. Tasty food. More numbers. The price includes the Riviera Aquatic Centre. Good water.Negatives
There is no place to dry swimsuits. We need centrifuges. Monotonous breakfast. Chicken sausages every day. Dust in the rooms. Doors allow all sounds from the corridor to pass through
Anatoliy M.
26.09.2023
Positives
The holiday was a success. Liked: food, hotel, free access to the aquatic center.Negatives
Lack of centrifuges in water centers for drying swimsuits. You can't dry them in your room either. One room key. Safe with key. Dust in the room due to old carpeting. There are no towels provided at the pool.
Tetyana T.
19.08.2023
Positives
Thanks to the staff of sanatoriums.com for their coordinated work. The organization of the holiday in August was very good thanks to the participation of musicians in the evening hours on the hotel terrace and an orchestra in the square during the festival days. Good fresh fruit greatly complemented the diet.Negatives
The staff responded to requests to change something. But this is also positive.
Aida D.
14.03.2023
Positives
The resort has excellent tools and resources for relaxation.Negatives
I would recommend explaining to clients the benefits of treatment at a medical center. And do this before arriving at the sanatorium. It is clear that the medical center does not belong to the services of the sanatorium, but no one either in the sanatorium or in the medical center itself could clearly talk about what services they provide there. We wanted to sign up for gas injections, but the doctor already had free time in the coming days.
Simion D.
29.07.2022
Positives
The water is delicious, but you need to drink it in moderation, it’s different for everyone, and you also need to drink normal water. delicious food, staff works well, rooms are beautiful, clean, peace and quietNegatives
I gave one cleaning lady a bag of clothes to throw into the washing machine and extended her hand with coins, she chose 5 euros for herself, but as it turned out, 5 euros was a tip for her because she took my things to the dry cleaner and the hotel presented me with a bill of 55 euros , and where ours did not disappear. There were a lot of flies in the restaurant and I complained to the reception and then the flies became much smaller. The water in the shower was either cold or hot, maybe because there were a lot of people. For a lymphatic massage, take inflatable pants, not a massage from a masseuse, you can stroke yourself... one morning I had a cockroach, I covered it with a glass and escorted it into the corridor
Alexander L.
18.06.2022
Positives
Comfortable, clean room, polite staff, tasty, varied food. Thank you.Negatives
For some time now, the drinking course has been prescribed not by a doctor, but by an employee upon arrival. I don't think this is right. No bikes for rent.
Валентина Г.
19.04.2021
Negatives
Are you kidding me? There was no rest! There were no refunds for unused holidays! Fraud on a global scale! I never thought that such a well-known company could disrespect itself so much!
Татьяна Г.
19.04.2021
Negatives
Are you kidding me? There was no rest! There were no refunds for unused holidays! Fraud on a global scale! I never thought that such a well-known company could disrespect itself so much!
Zahid A.
29.02.2020
Positives
Very good water, calm, doctors and staff are good-natured.
Olga M.
20.10.2019
Positives
Delicious Donat water, excellent location of the hotel, connection by passages of all major hotels, a medical center, a pump room (useful in bad weather), many paths for walking in the surrounding area, calm and friendly atmosphere, attentive staff (almost everyone understands and speaks Russian), everything very comfortable.Negatives
We hoped to visit the Riviera thermal complex every day, we read that only the outdoor pools are closed from October, but it turned out that from 07.10 the entire complex is closed. It's a pity because the hotel pool is very small. We were surprised by the prices at the medical center - 3 times more expensive than in Moscow.
Tatiana B.
09.10.2019
Positives
Good hotel. Large room, food above all praise, very friendly hotel staff, sanatoriums.com support service works great, all visa support issues were resolved very quickly.
Tamara A.
09.08.2019
Positives
Very good location of the hotel. We were in a room after renovation, everything was very new and clean.
Naila A.
07.08.2019
Positives
Good water, a place for walking, clean air, a large number of vacationing compatriotsNegatives
No
Nurzhamal I.
06.08.2019
Negatives
renovation was underway, which created inconvenience (noise, dust)
Alla T.
01.08.2019
Positives
Very beautiful nature. Wonderful people. I hope the water has helped my health. Delicious cuisine, a paradise for lovers of cakes and ravioli. Silence, peace, a great place to relax. Wonderful musicians play and sing, it’s a pleasure to listen to.Negatives
No drinks at lunch or dinner. If you want to drink, you only have to pay a fee, there isn’t even plain water. An appointment with a so-called doctor is purely formal; he can only recommend drinking water, and the procedures are at your discretion. Many people come only to drink mineral water, but refuse the procedures because the massages are not done professionally, they do more harm than good
Наталья И.
31.07.2019
Positives
Very helpful staff. Rejuvenating water in the pool. Huge swimming pool in the Riviera, luxurious jacuzzi. The ability to change procedures if there was no effect the first time. Delicious varied food.Negatives
The Kneipp path did not work.
Greta T.
30.07.2019
Positives
Everything is great, the staff and service are all top notchNegatives
Preferably, you didn’t have to buy tea or juices for lunch and dinner, but everything was included in the price of the tour. And for some reason, when I checked out, they charged me a tourist tax of 35 euros, while no one asked anyone, no one paid it. I think all this should be included in the price of the voucher, or at least they should have been notified about it when the voucher was purchased.
Татьяна З.
25.07.2019