One of the most important factors determining the performance of Sanatoriums.com is the professionalism of its support staff. Day after day, they advise hundreds of users, help them to choose the right resorts and spa hotels, quickly resolve organizational issues, acting as a link between the client and the spa hotel. Sanatoriums.com prides itself on how our support service is organized, and for good reason.
First of all, our specialists deserve respect. They personally visit all the resorts, study with the doctor, learn about the curative factors, all the advantages and disadvantages of the spa hotels sold by us. Knowledge is regularly refreshed, and our consultants are always up to date.
Secondly, support staff are well aware of the responsibility for the advice and recommendations they give to customers. Therefore, in cases where a client’s question is non-standard and requires the participation of a qualified doctor, they either redirect the client to our staff doctor, or they themselves find out the necessary information from the doctor and only then give an answer. We do not make false promises and do not take information "from the ceiling".
And, thirdly, the process of communication with support is organized very convenient for customers. You can ask a question by phone and, in particular, toll-free numbers (in Ukraine, Russia, Germany, Israel and the UK), by e-mail, in online chat on site. We advise in popular messengers: in Skype, Viber, WhatsApp и Telegram, а also answer your questions in social networks. Online support works without weekends and breaks, on weekdays from 9 am to 10 pm, and on weekends from 9 am to 6 pm. We answer emails from Monday to Friday from 9 am to 6 pm.
Friends, remember that in any situation and on any subject you can count on the help and support of sanatoriums.com!