references
Positives
I rested for 10 days. The impression was good. The hotel is small, you feel at home. The food is varied, the treatment is also at the proper level. I would like to say a special thank you to head nurse Victoria, she tries to find an approach to everyone. I would like to come back again.
Positives
I liked everything, the staff is well trained and very friendly. The kitchen is very good...the sauna is great.Answer from Spa-Hotel Schlosspark
Dear Mr. Timofeev, Thank you very much for your feedback! It's nice to read that you enjoyed your holiday and all the hotel amenities. Especially thanks for the compliments to the staff! We hope to see you again soon in Karlovy Vary and wish you a nice day. Best wishes, Spa Hotel Schlosspark
Positives
Everything is beyond praise. The team is excellent. I'll be happy to return.Negatives
NO...Answer from Spa-Hotel Schlosspark
Dear Mrs. Zarkovskaya, Thank you very much for your feedback, we appreciate it and are very glad to read that you enjoyed your stay at our hotel. We look forward to welcoming you again. Best regards from Karlovy Vary, Spa Hotel Schlosspark
Positives
Such a cozy, small hotel in the very center of Var! Very tasty varied food, breakfast is a little different every day - it’s scrambled eggs, an omelet, various porridges, pancakes, pancakes... there you choose from the lunch options suggested on a piece of paper. Very friendly staff, an equally cozy spa department with a variety of treatments, which are prescribed by the doctor on the first morning of arrival. It takes about 5 minutes to walk to the springs and the main embankment, but you have to go down a fairly steep slope and along cobblestones, be sure to keep in mind that the hotel is on a hill. The doctor also prescribes water from springs 3 times a day, so you need to go down often :) The hotel also has a cozy small swimming pool and sauna, and a salt relaxation room for unlimited use.Negatives
I recommend it and I really want to go back! :)Answer from Spa-Hotel Schlosspark
Dear Mrs. Conway, Thank you for the detailed description of your stay, it’s nice to read that you were satisfied with our services - restaurant, balneo, wellness center. You're right - we're on a bit of a hill, but we think it adds health benefits too: Thank you very much again for your feedback, we hope to welcome you again soon. Best regards from Karlovy Vary, Spa Hotel Schlosspark
Positives
This is the second time we have chosen this sanatorium for treatment and, as on our previous visit, we were satisfied. We thank the staff of the sanatorium, as well as the staff of the Schlosspark, for being responsive to our wishes and providing the services we asked for. This is important to us. The accommodation was good, the rooms are equipped with everything you need, very comfortable beds, good pillows in two sizes, hygroscopic towels. In the hotel, despite the cold weather, all rooms are warm and comfortable; in the bathroom it is possible to regulate the temperature of the radiator. In the medical department, I would especially like to mention the head nurse Victoria - an excellent specialist and person who professionally and clearly draws up plans for procedures, selects them so that it is convenient for the spouses to complete all appointments in time. We are also grateful to Philip, a massage therapist and specialist in gas injections. He is also attentive and friendly to his patients. In general, all employees work very harmoniously and efficiently. The atmosphere in the department is friendly and calm, which is even more conducive to treatment. The food at the hotel is good: varied dishes, lots of vegetables, meat, fish, desserts, many different fruits. We had a lot of everything, we had to limit ourselves. All the waiters are very pleasant and attentive to guests. The administrators are kind and help resolve any issues that arise. We especially thank Alex and Lena. The transfer to the sanatorium was also organized clearly, without delays. The wonderful guide to Prague (free excursion), Alena, told a lot of interesting things in a very informative way and in beautiful Russian. Thank you all, and we wish you to remain at the same professional level so that you would like to come to you again and again.Negatives
As has already been noted several times, despite the fact that the sanatorium seems to be located not far from the springs, it is nevertheless located on a hill. Indeed, we do not recommend it for people with musculoskeletal problems and mobility restrictions.Answer from Spa-Hotel Schlosspark
Dear Mrs. Karapetyan, Thank you very much for your kind review! It is very pleasant to read that you liked our hotel and especially the staff of the balneological center and restaurant. We will share your feedback with the identified employees. We once again appreciate your kind words and look forward to welcoming you again, Best wishes, Spa Hotel Schlosspark
Positives
Very comfortable rooms sparkling clean :)!Negatives
All the positive emotions from being in the sanatorium were offset by the sanatorium’s refusal to extend my stay by one day. I was on vacation from April 7 to April 19, and the transfer to Germany took place on Saturday, April 20, so I first contacted the reception, and when they refused, I wrote to the website sanatoriums.com. And I received an answer that the sanatorium would offer me the necessary accommodation. However, when I contacted the reception again, I was refused again. And this is in a half-empty sanatorium! As a result, I was unable to use the transfer and I had to urgently buy train tickets and get home with three transfers, which was very difficult for me, given my age - 85 years old and the presence of luggage. Best regards, Nina LakinaAnswer from Spa-Hotel Schlosspark
Dear Madam Laquinois, we are very sorry that such a difficult situation has arisen for you, but unfortunately the hotel was fully booked from Saturday to Sunday, so it was not possible to extend your stay. We hope you are otherwise satisfied with our hotel. SPA Hotel Schlosspark
Positives
We had an excellent stay. Staff at reception, medical staff and at restaurant was very helpful and professional in every respect.Negatives
N/AAnswer from Spa-Hotel Schlosspark
Dear Mrs. Minaeva, Thank you very much for your feedback! It's nice to read that you enjoyed your holiday and all the hotel amenities. Especially thanks for the compliments to the staff! We hope to see you again soon in Karlovy Vary and wish you a nice day. Best regards, Spa Hotel Schlosspark
Positives
We stayed at the Schlosspark Hotel for 6 days and liked it. The staff is attentive and polite, they do their job flawlessly. Many thanks to Philip, a soulful person. The bed linen and towels sparkled white, there was also an extra pillow in the bed. Upon arrival, we could immediately boil water in our room and drink coffee, and then go to dinner. We had two meals a day, but that was enough.Negatives
My husband and I are 65 years old, and after every trip to the city, the last meters to the hotel were given to us with great difficulty because of the steep climb. This is the uniqueness of the place and nothing can be done about it, we understand that. But here's a note about the transfer. There were 6 of us in the transport from one place from NRW: Minden - Detmold, but every time, there and back, we stopped in Bavaria “on the way” to take with us or bring two more. It was hard for us to sit in the car for so long and such a layout of the passenger transportation route caused misunderstanding and irritation.Answer from Spa-Hotel Schlosspark
Dear Mr. Fries, thank you very much for your feedback! It's nice to read that you enjoyed your stay and all the hotel amenities. Special thanks for the compliments to the staff! We hope to see you again soon in Karlovy Vary. For transfers to the hotel, please contact the Sanatorium company, which organizes this trip to the hotel. We wish you a nice day. Best regards, Spa Hotel Schlosspark
Positives
We are very pleased with our stay at the sanatorium, we have only positive emotions, we would like to visit the Schlosspark Hotel again.Answer from Spa-Hotel Schlosspark
Dear Mrs. Campbell, We are pleased to read that you are satisfied with our services. Thank you very much again for your feedback, we hope to welcome you again soon. Best regards from Karlovy Vary, Spa Hotel Schlosspark
Positives
Very friendly staff, everyone from the reception, the restaurant and medical department staff, the maids, everything is top notch! We visited for the second time and didn’t want to leave. We will definitely come back again.Answer from Spa-Hotel Schlosspark
Dear Ms. Vasylkivska, we are pleased to read that you are satisfied with the services of all our staff. We hope to welcome you again soon. Best regards from Karlovy Vary, Spa Hotel Schlosspark
Positives
Everything is very goodAnswer from Spa-Hotel Schlosspark
Dear Mr. Pentegov, thank you very much for your feedback! It's nice to read that you enjoyed your holiday and all the hotel amenities. We hope to see you again soon in Karlovy Vary and wish you a nice day. Best regards, Spa Hotel Schlosspark
Positives
Excellent hotel, wonderful and sensitive staff, I had a rest like never before, I really want to return with my husband 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻Answer from Spa-Hotel Schlosspark
Dear Mrs. Stetsenko, thank you very much for your review, we appreciate it and are very glad to read that you enjoyed your stay at our hotel. We look forward to welcoming you again. Best regards from Karlovy Vary, Spa Hotel Schlosspark
Positives
All the best words that can be said, everything was just wonderful!!! We thank the sanatorium team for the warm welcome, good treatment and service. In such a short time we fell in love with this sanatorium! Cozy and comfortable for living. And for health, everything you need is there: attention, care, timely assistance, professionalism of the staff. Comfort, kindness, warmth and understanding always reign here. We are satisfied with the treatment and, moreover, received an emotional charge. Thank you. Long and successful prosperity to you. Special thanks to the medical staff, Victoria, Danielka, Philip, Natalia, for your attitude, professionalism and desire to help, for your conscientious work, love for your work, sensitive and attentive attitude towards patients. We ask you to consider the possibility of encouraging these employees. We leave with sadness. But we'll be back soon. With sincere respect and gratitude, Riga residents Zhanna, Svetlana, Alexandra, Svetlana and AnatolyAnswer from Spa-Hotel Schlosspark
Thank you for your kind words about the services of our hotel and your appreciation of our staff. We really appreciate it and look forward to your visit again. SPA Hotel Schlosspark
Positives
Thanks to the staff for a great job! The hotel is located in the center, clean, bright rooms. Delicious, high-quality food, good spa treatments.Negatives
All liked it.Answer from Spa-Hotel Schlosspark
Thank you for your kind words about the services of our hotel and your appreciation of our staff. We really appreciate it and look forward to your visit again. SPA Hotel Schlosspark
Positives
Everything was very good, the staff was very friendly and helpful, the treatments were top notch.Negatives
The journey to the hotel was disastrous, but that was not the hotel's responsibility, but the city of Karlovy Vary's. The city collects enough tourist tax.Answer from Spa-Hotel Schlosspark
Thank you for the positive review of the hotel services and staff. We know that the road to the hotel is bad and we agree with your opinion about the owner of this road. Unfortunately, there is nothing we can do about it. SPA HOTEL Schlosspark
Positives
We spent two weeks in this hotel. I liked everything very much, starting from the first day! The doctor Natalia, very friendly, took her time during the first examination, asked everything carefully and gave some useful advice. Attendants during treatment: great team! Everyone is very friendly and tries to make sure you get the most out of your treatment. I would like to mention everyone - Victoria, Daniela, Philip, Sandra and Valentina!!! The restaurant has a lot of varied and tasty food, the only negative is the large portions :-)) all the waiters are also very friendly and always smiling. Special thanks to the chef! Everyone at the reception is also very friendly, especially Lena! The rooms are cozy and spacious. In any place, my wife and I felt like VIP guests, thank you very much to everyone for your efforts! We decided for ourselves - this is our best hotel, and we will come HERE again.Answer from Spa-Hotel Schlosspark
Thank you for your kind words and appreciation of our services and hotel staff. We look forward to welcoming you again. SPA Hotel Schlosspark
Positives
It was our first time in Karsbad. We really liked everything! We'll be back!Answer from Spa-Hotel Schlosspark
We are pleased that you enjoyed your time in Karlovy Vary and in our hotel and look forward to seeing you again soon. SPA Hotel Schlosspark
Positives
Thank you very much to all the staff!!! I have not seen such a sincere, attentive attitude for a long time. The hotel is located a 5-minute walk from the geyser callonade, i.e. tourist center. It is very comfortable. The room was beautiful, clean and very comfortable. And the hotel itself, in a historical style, set the mood for a leisurely holiday. They fed “for slaughter”))) Very tasty, varied! The portions are large. The children, unfortunately, didn’t finish eating; they simply couldn’t because of the size of the portions. I highly, highly recommend it. This was probably the best vacation I've had in recent years.Answer from Spa-Hotel Schlosspark
Thank you for your excellent assessment of the hotel, our services and staff. This is very motivating for further work. We look forward to welcoming you again to our hotel. SPA Hotel Schlosspark
Positives
I liked the hotel. For us, the main advantages were: a wonderful, attentive doctor and medical staff, good food, a children's room, a quiet, calm atmosphere, friendly, helpful staff. Daniela and Philip are professionals in their field (procedures on time, tactful, polite communication, competent advice). An important point when choosing this hotel is its elevated location. This means it may be an inconvenience for people with certain health problems. But this is indicated in the description.Negatives
Of course, this is not entirely negative, but for us the pool turned out to be cold. We spoke with the hotel manager, they have water temperature standards that the hotel must comply with. This is understandable, the children were just a little upset. Plus there are no vests or circle for children. We forgot ours and couldn’t buy them (the store said it was out of season). Perhaps, on occasion, get a pair of vests or arm ruffles. In general, this is more a wish than a negative. We were satisfied with the rest and treatment.Positives
It was a very nice experience, very friendly staff, delicious food, all around satisfied.Answer from Spa-Hotel Schlosspark
Thank you for the wonderful review of the hotel, our services and the staff. We would be delighted to welcome you back to our hotel. SPA Hotel Schlosspark
Positives
Nice (very!) room, excellent service, delicious food and lots of it! I would especially like to mention the medical spa staff - outstanding!Negatives
The Internet, if it works, is not very good. Even a hot spot. If you have problems with the musculoskeletal system, I do not recommend the hotel! Excursion to Dresden - I do not recommend it because of the guide.Answer from Spa-Hotel Schlosspark
Thank you for your good rating, we will try to improve the situation online. The location of the hotel on a hill is compensated by its location in the center of the resort area; clients are always warned about this fact of access to the hotel in advance. SPA Hotel Schlosspark
Positives
Food, comfortable rooms, lots of closets in the rooms. The sauna and pool are excellent.Negatives
Everyone at the reception is not friendly, except Irena. Some treatments were replaced by others that we do not need.Answer from Spa-Hotel Schlosspark
Thanks for the good rating. The price of the accommodation package includes 5 procedures, as they do not require a doctor's consultation. You may purchase additional treatments after consulting with your nurse or doctor. Thank you for your understanding. SPA Hotel Schlosspark
Positives
Very good hotel. Big room. Very clean. Wonderful polite staff. What I especially liked is that there are rooms where you can sit in a small group without disturbing anyone. All the colonnades are close. In general, I liked it. The staff during the procedures are simply lovely; polite and affectionate. They always know their stuff and helped with everything. I didn't want to leave.Negatives
The hotel is located on a hill. It's very difficult to get up. Few parking spaces.Answer from Spa-Hotel Schlosspark
Thanks for the good rating. The location of the hotel on a hill is compensated by its location in the center of the resort area; clients are always warned about this fact of access to the hotel in advance. The small number of parking spaces is complemented by the possibility of parking in a garage 500 m from the hotel. Thank you for your understanding. SPA Hotel Schlosspark
Positives
Very good hotel, clean, cozy, very quiet and comfortable.Negatives
No...Answer from Spa-Hotel Schlosspark
Thanks for the good rating. Spa Hotel Schlosspark
Positives
Excellent, responsive, friendly staff, thank you very much!Answer from Spa-Hotel Schlosspark
Thanks for the good rating. We look forward to seeing you again. Spa Hotel Schlosspark
Positives
I would like to thank everyone who took care of us: Victoria, the head nurse, is super and the entire medical unit rests on her! The masseurs were great and enjoyed it, a real thank you to them! Tatyana, the restaurant worker, is a super caring girl and what a kind girl, we returned late, tired from a trip to Prague, of course we were late for dinner, but in the room we had plates of assorted cuts waiting for us, everything was neatly wrapped in film, with care and attention, thanks to Tanechka! Irena at the reception greeted me hospitably, thank you all! Yes, the hotel is on a hill, but we chose it purposefully! In general, everyone likes it 👍👍👍Answer from Spa-Hotel Schlosspark
Thank you for evaluating the work of our employees. We look forward to seeing you again. Spa Hotel Schlosspark
Positives
Discretion by all staff. Hotel with charm and care for the guest... are brought to the fore by a young management👤... Lenka and her colleague at reception are very caring💃. A restaurant manager who celebrates his role with a lot of cheerfulness and hard-working service staff👌. The spa employees Viktorya, Daniela, Phillip and their colleagues are very enthusiastic and diligent🧘♀️. Room service is in full swing every day. It should be mentioned that the hotel is on an elevated level and not at ground level. So for older guests, heart patients and high blood pressure it is rather difficult to walk or just walk very slowly with breaks in between. Thanks also to Sanatoriums.com for the perfect organization around it. 🪷Negatives
Suggestion for management: the oxygen therapy is in the flight path of all the guests passing through. This creates a restless atmosphere for the time of the treatment. A secluded corner would be beneficial for relaxation. I don't have any significant negative points to explain.Answer from Spa-Hotel Schlosspark
Thank you very much for the nice review and the stimulating suggestions for our work, we will deal with them. SPA Hotel Schlosspark
Positives
Very good location, nice staff, good quality treatments.Negatives
I have no negative experiences or events...Answer from Spa-Hotel Schlosspark
Thank you for the nice review, we look forward to welcoming you back to our hotel SPA Hotel Schlosspark