references
Positives
Great staff, good service, good spa treatments.Negatives
Insufficient number of spa treatments
Answer from Spa-Hotel Schlosspark
Добрый день, дорогая госпожа Шалумова, большое спасибо за ваш положительный отзыв. Мы очень рады, что Вам понравилось пребывание в нашем отеле. Дополнительные процедуры можно заказать на стойке регистрации курорта. Также у нас есть пакет на 17 процедур в неделю. Мы с нетерпением ждем вашего следующего визита.
Positives
Delicious food, cooking by the chef, nice staff, clean rooms,Answer from Spa-Hotel Schlosspark
Дорогая Светлана, мы ценим ваш отзыв и с нетерпением ждем вашего следующего визита! С уважением из Карловых Вар, Karolína Moravcová Spa Hotel Schlosspark
Positives
Terrace in the restaurant with mountain views. I give it 5 stars. The staff is very pleasant, all wishes are fulfilled. The ratio of price and service received is absolutely justified!! Those looking for luxury must spend a lot more. The rooms are not small. The bathroom is large. Nice shower. We were pleased with our vacation.Negatives
Food: Order food 2 days in advance. It’s a disaster and they tell you which table to sit at, like in kindergarten :) In the first 2 days they serve food ordered for you by someone unknown. The hotel has two chefs, one is a good cook and the other just cooks. Criticism is not taken into account. Good breakfast. Lots of potatoes in all dishes. Nobody peels the fruit; the choice of fruit is very poor. The beef soup was always over-salted and tasted like it was made from a soup cube. It's better not to try fish. No kefir or tea for dinner. Spa: It is not clear why one Oxy procedure is carried out in the walk-through corridor of the Spa, where everyone is running, and not in a separate room where one could relax. Sauna: no one monitors what is happening in the sauna. The rules for using the sauna are not written anywhere. Everyone sits in wet swimsuits on wooden shelves without a towel, and then jumps into the pool to cool off in sweaty synthetic swimsuits. There is no ventilation in the mini pool; opening windows in this room is prohibited.Answer from Spa-Hotel Schlosspark
Дорогая Юлия, большое спасибо за ваш отзыв, мы ценим ваше время. Я рада, что Вам понравился номер и лечебные процедуры! Мы изменили питание с заказа на шведский стол каждый день - надеюсь, вы скоро придете снова, чтобы попробовать его. С наилучшими пожеланиями, Karolína Moravcová Spa Hotel Schlosspark
Positives
Very helpful staff Good treatment Comfortable clean roomsNegatives
A nutritionist is needed. Few greens, a lot of meat. No diet food.Positives
I liked everything very much!Negatives
The sanatorium is located on a hill, it was ok for me, but for many it’s hard to climbAnswer from Spa-Hotel Schlosspark
Нам также жаль, что отель находится на холме, но, к сожалению, мы ничего не можем с этим поделать. Главное, что вам понравилось все остальное.
Positives
It was my first time at this treatment and I am very satisfied. Very friendly staff, very tasty dinner and delicious salads and also different ones to choose from and also large portions, very tasty breakfast and a lot to choose from. Large rooms and clean, in the evening you could relax in the sauna and pool. I will definitely recommend the hotel.Answer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrte Frau Reiswich, danke sehr für Ihre wunderschöne Bewertung. Wir sind sehr froh, dass Sie den Aufenthalt in unserem Hotel geniessen haben und wir wünschen uns Sie bald wieder bei uns willkommen zu können.
Positives
Everything is very good. Only to recommend. Friendly staff in the medical area as well as in the restaurant.Negatives
Little knowledge of GermanAnswer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrter Herr Szubartowicz, danke sehr für Ihre positive Bewertung. Wir sind sehr froh, dass es Ihnen in unserem Hotel geffalen hat und wir freuen uns auf Ihre nächste Buchung bei uns.
Positives
Very nice staff, the hotel is clean, everything is niceNegatives
Teach the chef to cook fish! It was overdried and oversalted. The hill on which the hotel is located is not for everyone!Answer from Spa-Hotel Schlosspark
Сожалеем, что вам не понравилась наша рыба, мы передадим эту информацию шеф-повару. Главное, что вам понравилось все остальное.
Positives
Nice hotel in a good location. The staff is very friendly and competent and strives to fulfill all your wishes. I had a cold at the end of my stay and couldn't do all the treatments. So they were swapped without further ado. So nothing was lost.Negatives
The food is very meat-heavy. Some days the entire selection was meat. Since I don't eat meat myself and the children only eat a little, we had difficulties with the choice. But the staff did their best. Unfortunately, the fish was often inedible and the beans and potatoes were still a bit raw.Answer from Spa-Hotel Schlosspark
Liebe Emilia, vielen Dank für Ihre Bewertung, wir wissen das zu schätzen. Ich freue mich, dass Ihnen Ihr Aufenthalt gefallen hat und hoffe, dass Sie uns wieder besuchen. Ich freue mich, Ihnen mitteilen zu können, dass wir das Essen von auf Bestellung auf ein Buffet umgestellt haben, damit unsere Gäste mehr Auswahl haben. Mit freundlichen Grüßen, Karolina Moravcová Spa Hotel Schlosspark
Positives
Very good treatments, very nice staff, very good room, very good foodNegatives
View from the room to the street not so good, street catastrophic, balcony not so goodAnswer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrte Frau Stelter, danke sehr für Ihre schöne Bewertung. Zum nächsten mal bitte schreiben Sie uns, dass Sie das Zimmer mit Aussicht auf der Stadt wünschen. Danke sehr im voraus und wir freuen uns auf Ihren nächsten Besuch.
Positives
We were very pleased with the choice! Cozy atmosphere, friendly staff! We recommend it to everyone!Negatives
NOAnswer from Spa-Hotel Schlosspark
Большое спасибо за положительную оценку нашего отеля, персонала и высокую оценку нашей работы, все это нас очень радует и мотивирует на будущее.
Positives
everything is fineNegatives
some hill up/downAnswer from Spa-Hotel Schlosspark
Нам также жаль, что отель находится на холме, но, к сожалению, мы ничего не можем с этим поделать.
Positives
SuperAnswer from Spa-Hotel Schlosspark
Guten Tag, danke sehr für Ihre schöne Bewertung. Wir sind sehr froh, dass es Ihnen alles in unserem Hotel geffalen hat und wir freuen uns auf Ihren nächsten Besuch.
Positives
Everything was at the highest level, the food was high quality and we were always full. The food is both restaurant-quality and homemade (I don’t know how we managed to create such a combo). The treatments we received on our week-long stay were amazing for the price. In general, the stay at the sanatorium was a very positive experience. The feeling that you are in some kind of palace - beautiful corridors, chandeliers. The room itself is spacious and nice, although we took one of the cheapest options. It’s worth mentioning separately about the hotel staff, they really try very hard for the guests. This is probably the best experience of this kind of vacation; you cannot get such a service for that kind of money in many other European countries. On a budget - yes, it’s possible, but it will be a completely different category of vacation. Here you can clearly see what you are paying for.Negatives
Well, there is so much written about the shortcomings: the hotel is on an elevation, so going up is a physical activity. This can be difficult for pensioners (we are not pensioners, it’s not a problem for us). There are sometimes small organizational problems, but just tell the staff that something is wrong, they are very good and will help with everything. If they mess up, they'll fix it. For example, once they brought us the wrong food that we had chosen from the menu, we said, they apologized to us and brought us what we needed. Don't be silent, tell them politely, and they will correct themselves.Answer from Spa-Hotel Schlosspark
Большое спасибо за положительную оценку нашего отеля, персонала и высокую оценку нашей работы, все это нас очень радует и мотивирует на будущее.
Positives
Good afternoon, I just wanted to thank you for the smooth trip, we really enjoyed it. Kind regards, Irina and Jakob HartmannAnswer from Spa-Hotel Schlosspark
Guten Tag, wir wollten Ihnen gerne für Ihre schöne Bewertung bedanken und wir wünschen uns Sie wieder bald in unserem Hotel zu willkommen kann.
Positives
I liked everything very much, friendly hotel staff, quality treatment, good food, I have a strict diet, they cooked for me separately. The rooms are clean, bright, cleaning was carried out regularly, bed linen was changed every three days, good sound insulation, the room was quiet. Many thanks to the hotel staff for a great stay, I will definitely come again!Negatives
The hotel is located on a hill, at least three times a day you have to climb the mountain, those who have problems with their legs may experience problems. But for me this was only a plus.Answer from Spa-Hotel Schlosspark
Большое спасибо за положительную оценку нашего отеля, персонала и высокую оценку нашей работы, все это нас очень радует и мотивирует на будущее.
Positives
From April 18 to May 9 we spent a wonderful time in the cozy Schlosspark Hotel. The sensitivity, professionalism and friendliness of the staff cannot be overestimated. We would be happy to name everyone who helped us in solving our problems, but we would just have to list the entire staff, starting with Irina and Teresa at the reception desk, Victoria, Philip, Daniela, Tatiana... and all the others involved in carrying out medical procedures, breakfasts, cleaning and more. Wonderful people! Thank you! Therapeutic and relaxation procedures are quite varied and good. The food is very tasty and well organized. The hotel is located 5-10 minutes walk from the most recommended thermal water sources, on a hill with a moderate rise. We deliberately chose this location and were not mistaken. The fact is that 2-3 daily five-minute conquests of small peaks are what is needed for people without any special health problems (among which the main one is laziness), and as a result, at the end of the 3rd week you will find a return to acceptable levels in your body. physical fitness, improved breathing, blood circulation and mood!Answer from Spa-Hotel Schlosspark
Большое спасибо за хорошую оценку нашей работы.
Positives
Very good location. The hotel is cozy with nice rooms and wonderful views. Staff very nice. Eat good. Applications top. We'd love to come back. Thanks to allAnswer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrte Frau Hotienko, danke sehr für Ihre wunderschöne Bewertung. Wir sind sehr froh, dass es in userem Hotel gefallen hat und wir freuen uns auf Ihren nächsten Besuch.
Positives
We are very pleased with our stay at Spa-hotel Schlosspark. We vacationed in Karlovy Vary for the fifth time and we consider that the arrival at the end of April 2022 is the most successful. We thank all the staff at the Spa Hotel for their excellent service. We recommend everyone to visit this Spa hotel. Best wishes from Tallinn. Boris and Lyudmila.Negatives
not found.Answer from Spa-Hotel Schlosspark
Большое спасибо за положительную оценку нашего отеля, персонала и высокую оценку нашей работы, все это нас очень радует и мотивирует на будущее.
Positives
everything was very tasty and beautifulAnswer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrter Herr Geworski, danke sehr für Ihre schöne Bewertung. Wir sind sehr froh, dass Sie mit dem Unterkunft und Dienste in userem Hotel zufrieden war. Wir freuen uns auf Ihren nächsten Aufenthalt.
Positives
The staff was very friendly, the food was delicious and everything was very clean. We also liked the fine spa area with understanding people Philip, Daniella and Viktoria. We'll be back soon. Thank you for everythingAnswer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrte Frau Renner, danke sehr für Ihre wunderschöne Bewertung. Wir sind sehr froh dass es alles in unserem Hotel geffalen hat. Und vielen Dank für das Lob unserer Kollegen aus der Behandlungsabteilung. Wir freuen uns auf Ihren nächsten Aufenthalt.
Positives
Very nice hotel staff. Spacious rooms. Quite tasty and varied food. The price/quality ratio is excellent. The rooms and hotel correspond to the description on the sanatoriums website.Negatives
All liked it.Answer from Spa-Hotel Schlosspark
Большое спасибо за положительную оценку нашего отеля, персонала и высокую оценку нашей работы, все это нас очень радует и мотивирует на будущее.
Positives
How we had a good rest and excellent healing. We felt at home. Soulful atmosphere. Helpful staff. Delicious and varied dietary food to choose from. And even the fact that the hotel is located a little on the mountain is a plus. Walking and drinking water at least three times a day are also beneficial. You can visit or go on excursions. Beautiful forest nearby. I can only wholeheartedly recommend the Hotel Schlosspark. And we will definitely come again. Thank you all very much.Answer from Spa-Hotel Schlosspark
Большое спасибо за положительную оценку нашего отеля, персонала и высокую оценку нашей работы, все это нас очень радует и мотивирует на будущее.
Positives
Excellent service! All the employees are really nice and friendly and respond to every request. The food tastes very good and is varied! The treatments are very good and pleasant. The rooms were very clean and were thoroughly cleaned every day.Negatives
The sauna was a bit too small for the number of guests. Unfortunately, the fitness room is not that well equipped.Answer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrte Frau Brotzmann, danke sehr für Ihre wunderschöne Bewertung. Wir sind sehr froh, dass es in unserem Hotel gefallen hat. Danke sehr auch für die Informationen über Sauna und Fitness. Es is für uns wichtig zu wissen, was wir noch verbessern können.
Positives
- The staff is very nice, accommodating and understanding people. I would especially like to mention Susanna, who looked after us very cheerfully and warmly in the restaurant. - The rooms are always beautifully clean. - The sauna and pool are very good. - The bed mattresses are very comfortable.Negatives
-Very small parking lot, all sizes of cars don't fit in there. -The pillows are very uncomfortable, either too big and hard or too small.Answer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrter Herr Wolschewski, vielen Dank für die positive Beschreibung Ihres Aufenthaltes in unserem Haus. Es ist für uns sehr wichtig zu erfahren, mit welchen Eindrücken unsere Gäste unser Haus in Erinnerung behalten. Gerne nehmen wir Ihren Hinweis auf, denn Ihre Zufriedenheit ist uns sehr wichtig! Wir würden uns freuen, wenn Sie uns in Zukunft wieder besuchen und wünschen Ihnen bis dahin eine gute Zeit.
Positives
The room is clean, good furniture, the staff is friendly, caring, even the neighbors are pleasant and wonderful. Food - healthy, fruits, vegetables, fish, poultry, meat, desserts. The procedures are pleasant. We had a quality, pleasant rest.Negatives
The hotel is located on a mountain; at least three times a day you had to climb up a steep hill.Answer from Spa-Hotel Schlosspark
Добрый день, Большое спасибо за приятную и положительную оценку, которую мы очень ценим. Мы очень рады, что вам понравился наш отель, и мы с нетерпением ждем вашего пребывания в будущем.
Positives
The treatments are very good and professional. The room is very comfortableNegatives
The slope up every day can be challenging. There was no bar or coffee shop.Answer from Spa-Hotel Schlosspark
Good morning, dear Mr. Villanueva, thank you very much for your review. We are very glad that you enjoyed treatment and hope that was helpfull for you. Unfortunately we cannot change the location of our hotel but we understand you that the hill can be sometimes challenging. We are planning to do something with a bar in a future.
Positives
A very good hotel. The staff is very helpful. The kitchen is wonderful. The hotel rooms are good. Because of the pandemic, there are fewer guests than usual, so all the attention is being paid to you. I wanted to lose weight, but since it is very tasty, I couldn't do it. How can you do without salmon baked with vegetables, venison ragout or rabbit braise?!Answer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrter Herr Golichenko, das gesamte Team möchte sich ganz herzlich für Ihre großartige Bewertung bedanken. Es gibt nichts Schöneres für uns, als zufriedene und glückliche Gäste, die sich wohlgefühlt haben und uns in positiver Erinnerung behalten. Empfehlen Sie uns gerne weiter. Wir freuen uns auf Ihren nächsten Besuch und heißen Sie schon heute „Herzlich Willkommen“.
Positives
I liked everything. The hotel is nice, with large and cozy rooms. The staff in the treatment department is very nice and friendly, responsible. The food is delicious and varied! The restaurant staff is also very polite and friendly. There are also helpful hotel staff at the reception. Thanks to Irena for helping me with the question with a test. The rooms are cleaned well.Answer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrte Frau Shaipova, es ist wirklich großartig zu lesen, dass unser Team Ihnen einen gelungenen Aufenthalt bereiten konnte und Sie sich bei uns im Hause wohlgefühlt haben. Unser Team sagt Danke für dieses großartige Lob, welches uns motiviert unseren eingeschlagenen Weg weiterzugehen. Gerne verwöhnen wir Sie bei Ihrem nächsten Besuch erneut in unserem Haus – Wir freuen uns auf Sie!
Positives
A huge thank you to the entire hotel staff (including treatment and restaurant staff) for wonderful conditions for our spa holiday and our relaxation! You are all great!Answer from Spa-Hotel Schlosspark
Guten Tag, sehr geehrter Herr Petrushkov, danke sehr für Ihre sehr schöne Bewertung. Wir sind sehr froh dass Sie den Aufenthalt in userem Hotel genossen hat und wir freuen uns auf Ihre nächste Besuch.