references
Наталья Ф.
13.11.2017
Positives
We are very grateful for our vacation. The hotel is very conveniently located, on a quiet Sadovaya street and close to the park. The staff is friendly and great, I understand that the hotel is small. Cozy, homely. The quality of food and the opportunity to organize a gluten-free diet for your child are simply excellent! Thanks also to the Sanatoriums website for the transfer and booking - everything is accurate and high quality
Petr S.
30.10.2017
Positives
Friendly staff, room cleaning, helpful receptionists, proximity of the hotel to the springs.Negatives
Lack of medical staff on holidays and weekends, on the last day of stay they gave a carbon dioxide bath without carbon dioxide (!!!) One “specialist” for the whole room, then she apologized, but) - the cost of one bath according to the price list is 450 CZK, there is no talk of a refund with whom everyone is celebrating, but paying 150 CZK for a prescription for 2 medications is sacred, it used to be free, by the way)) blood test 1600 CZK (!!!!) and everything is according to the priceAnswer from Spa Hotel Venus
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Olga B.
13.10.2017
Positives
Good afternoon. I would like to note, first of all, the impeccable work of the staff of the check-in and accommodation department, medical staff. personnel. Tatyana Bocharova is above all praise. House-keeping also employs professionals and nice women. Overall, the hotel left only pleasant impressions.Negatives
The work of the restaurant staff leaves much to be desired; most often, women are dissatisfied and depressed at work. The food is meager and corresponds to the level of a Soviet canteen. Please note that the hotel has a 4 star category!!! My husband has a stomach problem, which was the reason to come to KV. Dietary and fractional meals are recommended for him. the menu for him was so meager and most often did not meet the dietary requirements (pepper and fried foods). The meat (beef) was undercooked, it was impossible to eat. After such nutrition, water from springs will help. Question: What kind of treatment can we talk about?!Answer from Spa Hotel Venus
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Александр К.
02.10.2017
Positives
A classic resort in the good old style, very cozy and homely, everything is within walking distance, a well-organized, measured life that promotes good rest. The advantage of a small hotel-sanatorium is that there is no overcrowding, no “crowds”, I note that the staff is very friendly, amazingly, but this applies to everyone, the hotel staff, the restaurant, and the medical staff. Cleanliness everywhere and in everything. Minor repairs in the room were carried out instantly, thanks to the hotel's craftsmen. We visited your hotel on the recommendation of friends and were convinced that the Venus Hotel is the best option for relaxation and treatment. I have a great desire to visit you next year. Very pleasant Czech language and communication culture. To all hotel employees, best wishes for health, personal happiness and fruitful work, prosperity to your team.Negatives
We found ourselves in a period of respiratory infection, there were few problems, thanks to the doctors of the sanatorium, but I believe that in addition to cleaning the rooms, we need to add disinfection of the rooms and other premises. Your guests come from different parts of the world, and acclimatization also takes place.Answer from Spa Hotel Venus
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Irina B.
29.09.2017
Positives
The hotel makes a very positive impression. Very attentive staff, eager to make your holiday unforgettable. Decent medical facilities and medical staff. Very good location of the hotel.Negatives
There is no negativity as such. There is a wish for the employees of the so-called “Restaurant” - Urgently improve the quality of the variety of dishes!Answer from Spa Hotel Venus
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Галина Я.
05.09.2017
Positives
Convenient location. Deliciously prepared food. Very attentive and helpful staff at the reception. Overall I liked the hotel!Negatives
NoAnswer from Spa Hotel Venus
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Tatyana N.
24.07.2017
Positives
All liked it!Negatives
I didn't like the fact that there was a smoking area under our window. It was a hot period, the windows were open and all the smoke from tobacco was in our room.Answer from Spa Hotel Venus
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Valentina H.
25.06.2017
Positives
I liked everything, the sanatorium has a very good location, a quiet place in the center, not far from the springs. Wonderful staff, speaking Russian and ready to help. I will gladly come again to the same sanatorium.Negatives
NoAnswer from Spa Hotel Venus
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Vitaly B.
24.06.2017
Positives
The location is good this is the main plusNegatives
The staff is indifferent and impudent, but not all of them reallyAnswer from Spa Hotel Venus
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Валентина Ш.
20.06.2017
Positives
The overall impression is excellent, and so are the details. I used to be treated at Imperial, this year I decided to cut the budget, of course I was afraid, but! First of all, I arranged excellent treatment, healthy fresh food, excellent location, my room was also good, and a large pool, who needs it - next to Lazne with a huge pool. I went there twice during two weeks of a wonderful vacation and that was enough, I recommend it!
Андрей М.
19.06.2017
Positives
Good location, nearby, within walking distance, are the main sourcesNegatives
The rooms are small, the furnishings (furniture, carpets) are very used. The food is average. The dining room is quite cramped.Answer from Spa Hotel Venus
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Леонтий С.
11.06.2017
Positives
Excellent location, my family and I liked the food, treatment and rooms. In terms of price/quality ratio I can say - excellent! The pool is a little small, but very clean, well maintained, and the room is warm.
Елена Г.
08.06.2017
Positives
Wonderful sanatorium! From the wishes only wishes of prosperity, success and more good holidaymakers!
Olena M.
05.06.2017
Positives
otel sootvetstvuet 4Negatives
pitanie ochen odnoobraznoe, ne sootvetstvuet 4Answer from Spa Hotel Venus
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Vida K.
14.05.2017
Positives
The most important advantage of staying in this sanatorium is that the sanatorium is located within walking distance from the springs. This makes it possible to stay hydrated in any weather. The food in the restaurant is all very tasty. I advise women to take only breakfast and dinner (or breakfast and lunch). This is more than enough and will give you the opportunity to try Czech cuisine in local restaurants where everything is also tasty and inexpensive. The staff is very friendly.Negatives
An unpleasant aftertaste remained only from staying in a room on the 4th floor, since on the 5th floor there is some kind of room with a motor that pumps water or operates ventilation and a jacuzzi in the entire hotel. There was a strange hum in the room from 9 am to 9 pm. Everyone who lived in this wing complained, but the answer was that nothing can be done, so just wait until 9 pm.... On the night when they forgot to turn off this engine, I thought I was going crazy. Since I was practically not in the room during the day, it was tolerable for me, but for those who wanted to sleep during the day, I don’t know how they got out of this situation. Advice... in this hotel you need to book a room and immediately specify its location relative to this engine.Answer from Spa Hotel Venus
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Ksenia .
07.05.2017
Positives
Responsive staff. They try to help solve any situation.Negatives
Not enough treatment procedures. I would like a more varied diet.Answer from Spa Hotel Venus
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Юрий .
02.05.2017
Positives
The medical staff is kind and courteous. The room was cleaned daily. The hotel is calm and there is no fuss. The procedures were completed in full and without additional costs.
Александр Р.
26.04.2017
Positives
Dear Venus Hotel staff! We would like to thank you from the bottom of our hearts for our wonderful stay at your (and now our) hotel. All their wonderful impressions were described in a book at the reception. We will definitely come to you again. Prosperity and well-being to you! See you!
Борис Н.
21.04.2017
Negatives
Visit to the doctor on the second day of your stay.Answer from Spa Hotel Venus
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Irina K.
19.04.2017
Positives
I liked it very much. We will continue to recommend. And we will definitely come again for treatment.
Irina K.
13.04.2017
Positives
I liked everything, the hotel is very close to water sources and to the city center.
Stanislav J.
13.04.2017
Positives
We were from March 20 to 30, the room was on the second floor directly above the entrance with flags on the balcony, which gave some kind of festive mood. Convenient location, friendly and punctual staff. Stable WiFi - you can watch movies online if you wish. Small sauna and swimming pool. We took full board and, in our opinion, it was very convenient - we didn’t have to bother with any snacks. Menu selection: breakfast - buffet, salads, coffee, teas, juices. Everything was fresh and beautifully presented. Lunch: first, a choice of two soups; second, it seems, from three. But there is something new and interesting all the time. And, of course, salads, Czech pastries, various teas and coffee. Dinner: choice of three courses and perhaps add the soup you had for lunch. Mostly our people came from Russia and Germany. There were several German grandmothers. It was somewhat more difficult for them because they had the impression that it was easier and more familiar for the staff to communicate in Russian than in German. Tables for 4 or 8 people. We had seats at a table of 8, but there were usually no more than six. We had a pleasure talking and meeting very nice people from Moscow and St. Petersburg. The warmest memories remain. Great pleasure from the city itself, wonderful nature and stunning views. Be sure to go up to Diana and visit the cafe there with fireplaces in the hall. The two tame peacocks there sometimes put on amazing performances.Negatives
A little boring, especially in the evenings. But this is not a reproach to the sanatorium. -Sometimes the room did not smell very good - there was something smelling either from the ventilation or from the sewer. We were told that this is common for Karlovy Vary when the weather changes. -In the morning, some cars, apparently delivering food, did not turn off the engine while unloading directly under our balcony. In Germany, for example, this is prohibited. Both the noise and the exhaust... - If you are driving, there will be problems with parking. If you're lucky, you can find parking for 40€ per week.Answer from Spa Hotel Venus
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Ольга Г.
11.04.2017
Positives
I visited the Venus sanatorium, as well as Karlovy Vary, for the first time from April 3 to April 10, 2017. Starting from our arrival, and we arrived at 11.40, much earlier than the established check-in time (14.00), we felt like long-awaited guests, to whom everyone was very happy. We were greeted warmly, the documents were promptly completed and we were seated. The restaurant manager, charming and always attentive, Dasha, took us to lunch, telling and showing us everything. We booked half board with breakfast and lunch. Breakfast is a buffet with a large selection of cold cuts and cheeses, vegetables, fruits, salads, and dairy products. Lunch is made to order - two first courses, six second, always including meat (pork, beef, chicken (rabbit) and fish. The dishes are tasty, large, beautifully decorated. Special respect to the chef! The hotel staff and medical workers are professionals in their field, good Russian-speaking. I would like to mention the massage therapist Miroslava for her high level of professionalism and charm. The rooms are spacious, towels are cleaned daily, bed linen is changed every three days. The hotel is located very conveniently for sources, shops and cafes, the bus station is a 15-minute walk away. On the eve of departure, we ordered a sanatorium transfer to Prague airport. The minivan, considering that our team consisted of four people, arrived on time, the driver helped load and unload things. We left with regret, but with the hope of returning next year. Thanks to Sanatoriums!Negatives
The stay at the Venus sanatorium did not evoke any other emotions other than positive ones. As a wish, I would like to suggest organizing the operation of the sauna, starting in the morning and at least until 20.00, in order to use it taking into account the schedule of procedures and excursion trips.Answer from Spa Hotel Venus
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Vera E.
10.04.2017
Positives
Excellent meeting at the airport, meeting and registration at the reception desk, friendly staff. Convenient location of the hotelNegatives
The food in the restaurant is good and the chef tried to diversify the menu, but I would like to see dietary dishes on the menu for those who came to improve their health.Answer from Spa Hotel Venus
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Иван Е.
09.04.2017
Positives
Friendly and caring staff. The prescribed medical procedures were carried out efficiently by the medical staff.Negatives
There was only one appointment with a doctor (Dr. Larionov), only a superficial conversation at the meeting. No recommendations are given based on the results of treatment. Meals: very large portions of main courses. Fish dishes (especially Alaska cod and trout) are dry and tasteless.Answer from Spa Hotel Venus
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