references
Positives
Very good, we really liked it, we will recommend the Hotel Venus as it was recommended to us. We wish you much success, happiness and health.
Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
It was a pleasure to be at that hotel.With my wife we spent eighteen happy days.Thanks to all personnel.We are coming back again at the winter. With thanks to all and Best regardsAnswer from Spa Hotel Venus
Thank you for your rating. See you soon at the hotel Venus.
Positives
My personal impressions are a very pleasant hotel, clean and tidy. The staff is very friendly and always ready to help. This is an opinion about both the hotel staff and those who carry out the procedures. - According to those who came on vacation last year and came again this year, the quality of service, food and treatment has improved. Overall very pleasant impressions and memories. Thank you very much to all the staff.Negatives
Not negative, but wishes: -It would be a plus to replace the towels. -Add main dishes to the menu, taking into account the preferences of people with different religions.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
I have been to this hotel 6 times. It used to mean something and speak for itself.Negatives
I don't want to give my opinion about the hotel at this time. I will present the facts, almost every one I can confirm with a photograph. 1. If you think that upon arrival at the hotel you will be greeted by a bellboy, you are mistaken. The road and sidewalk near the hotel were torn up. And we had to drag the suitcases through these trenches ourselves. We arrived at the hotel at 10 am. Check-in is from 15-00. We were told that our room was ready, but we could get the keys earlier if we paid 35 euros. They didn't give us the keys either at 2:30 pm or at 2:50 pm. Issued at exactly 15-00 2. We ordered a room for 3 with a balcony. Upon preliminary clarification, they said that the third person would be given a normal bed. But the room had no balcony and the bed we received could hardly be called a bed. It was some kind of prefabricated structure about 160 cm long and 25-30 cm high. The room was a tiny attic, under the window there was some kind of tin roof, which heated up at 25 degrees and all the heat went into the room (there are no air conditioners) 3. After On the weekend I went to the administration to ask for a replacement number. I realized that regardless of the timing of the order (I ordered 3 months before arrival) and your wishes when ordering, you will receive what the reservation department considers necessary. But they don’t inform you in advance, because there will be many refusals. Many people want a room with a balcony, but there are few of those. And I also learned that I am boorish and a brawler, like 80% of guests arriving from Israel, whose arrival the hotel staff awaits with a shudder from their demands and claims. 4. As a result, the room was changed to a room, of course, without a balcony. For this you have to pay 30 euros. The 3rd bed was a normal full folding bed. But another BUT was discovered. In the morning, a relative had strange red bites. A crushed creature was found on the duvet cover. When they ran his photo into the Internet program, it identified him as a BED BUG. The maid who arrived, without our questions, quickly began to change the bed, and at the same time babbled that it was mosquitoes. But I already managed to photograph everything, both the bites and the crushed creature. 5. If you are a diabetic on insulin, or take medications that need to be stored in the refrigerator, or in the evening you want to drink a glass of kefir from the refrigerator, you again do not belong HERE. There is a notice in the refrigerator that this is a mini-bar and it is forbidden to put food there. 6. For damaged textiles, including hair dye, you will again pay a fine of 10 to 30 euros. 7. Room cleaning. When I arrive at a hotel, I wipe the bedside table and drawers with alcohol wipes. When I took the bottom drawer out of the bedside table, under it I found a boarding pass and a Covid certificate for a guest who arrived at the hotel on November 3, 2021 from Latvia (photo available). You can judge the quality of cleaning. It's summer 2023 outside. 8. Food - one time for dinner there was a whole dripping coleslaw, which the restaurant visitors who were at lunch identified as an after-dinner salad. The second time at breakfast there were deviled eggs left over from dinner. Judging by their residual quantity and the identity of the filling, let me not believe it to be a coincidence. One guest made a comment about this. I didn’t hear her answer, but the dish was not removed. 9. If you want, as on previous visits, to sit in the hotel cafe on the street, drink a cup of tea or coffee, you won’t be able to again. There are holes dug at the site of the cafe. Of course I won't come here againAnswer from Spa Hotel Venus
Спасибо за Ваше мнение и также примечание. Надеемся, что следущий раз Вам у нас более понравится. До скорой встречи в отеле Венус.
Positives
The hotel is right in the center and has everything you need. Nice apartments, sauna with pool.Negatives
Do not avoid dairy products, especially for those who have lactose intolerance.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. In unserem Hotel haben wir immer Essen für Gäste mit Laktoseintoleranz oder Glutenunverträglichkeit. Es ist jedoch immer notwendig, dies dem Restaurant oder Arzt zu melden, damit wir Mahlzeiten für diese Gäste zubereiten können. Wir glauben, dass Sie sich bei Ihrem nächsten Besuch selbst davon überzeugen werden.Herzliche Grüsse aus Karlovy Vary.
Positives
Attentive and responsive medical staff. Timely cleaning of the premises. The ability to choose a menu. The receptionist helps with solving various issues.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
I am very pleased with my stay at the Venus Hotel! All liked it! Excellent treatment, homely environment, very attentive, caring staff! I'll come again if possible! Huge thanks to everyone!Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
We are very dissatisfied with the treatment at the Venus sanatorium, the doctor in room 11 gives good procedures only through connections, but she prescribes simple procedures like physiotherapeutic treatments that everyone in the clinic has, and she prescribes massage and other procedures only to her clients who give her gifts gifts, the entire staff is interested in ripping money off you, even in the dining room we will never come to your sanatorium again, we come from Israel for a lot of money and we got this in returnAnswer from Spa Hotel Venus
Спасибо за Ваше мнение и также примечание. Надеемся, что следущий раз Вам у нас более понравится. До скорой встречи в отеле Венус.
Positives
Almost the only plus is the convenient location of the sanatorium in relation to the springs. Average level of treatment and accommodation.Negatives
A significant number of cases of rudeness and negative behavior of staff. It seems that the employees do not exist for the guests, but the guests must adjust for the convenience of the employees. Everything from the rudeness at the reception. Also, the maids who knock on the door and demand to immediately enter the room to start cleaning, otherwise they do not guarantee that they will clean as they are very busy. Doctors and the head nurse are imposing procedures that no one needs. They motivate this by the fact that the Institute of Balneology will not issue them a certificate if they do not prescribe it. As a result, people are forced to pay for something they absolutely do not need. The cafeteria staff, especially one of the shifts, are rude and unfriendly. Snacks and cold dishes are limited in variety and do not change throughout the day. Long-term repair work is being carried out in front of the sanatorium, the noise from which interferes with rest. Guests should be warned about such work in advance. In general, the management of the sanatorium needs to seriously work on the service and quality of the services provided.Answer from Spa Hotel Venus
Я хотел бы заявить, что наш врач несет ответственность за лечение и, следовательно, за здоровье клиентов, т.е. что клиент не может сам диктовать состав процедур. Конечно, если вы не хотите процедуры, мы не будем вас заставлять в вашем случае заниматься в бассейне. К сожалению, в этом случае Ваша процедура не удалась, и компенсировать ее задним числом невозможно. И тоже, к сожалению, результат вашего лечения не 100%. Поэтому я хотел бы попросить вас в следующий раз уважать наших врачей, которые действительно несут ответственность за ваше здоровье. Кроме того, я хотел бы попросить вас не ходить по отелю, оскорбляя наших сотрудников, если вы не достигли своей цели в рамках процедур. Спасибо за Ваше понимание. Приносим свои извинения за реконструкцию на улице Садовой. К сожалению, это была авария с тепловой трубой. Организатором этого ремонта выступил город Карловы Вары. Хочу заявить, что вся улица будет полностью отремонтирована к 30 июня 2023 года. До скорой встречи в отеле Венус.
Positives
The staff is very polite.Negatives
The hotel restaurant looks like a regular dining room, very cramped, we got a very small table for four that is only suitable for two. The entrance to the hotel is very dirty, there is no terrace, the bar does not work, it closes at 20:00. The room is very uncomfortable and uncomfortable. The staff in the hotel and restaurant are friendly except for the manager. In response to comments, she did not try to resolve the conflict, did not want to listen to our comments and requests. It seems that the doctor is assigning source numbers from the ceiling. After reading the information about the sources, we realized that we had been drinking the wrong water all week)) not because of our problems.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Я хочу сказать, что у нас 2 цертификата категории 4 звезды - один от Ческой асоциасии отелей, и другой от европейской компании Hotelstarsunion, кде очень строгие правила, что должно быть в категории 4 звезды, в том числе также рестауранта. Эти цертификаты есть гаранция нашего отеля, что касается услуг и также оборудование. Хочу также сказать, что наши врачи очень квалифицированы. На основании вашего обследования врач составил индивидуальный график питьевой терапии, чтобы ваше лечение было максимально эффективным. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
The only positive is the good location.Negatives
We chose this hotel only because we had already been there two years ago and we had relatively good impressions of good service, delicious food and, most importantly, the good location of the hotel. The only negative about the location is that opposite is the clinic’s terrace, where people drink beer until late at night, talk loudly and laugh, and thus there is no opportunity to rest at night. And early in the morning, clinic workers begin working on the same terrace. They sweep, remove the remains of yesterday's garbage, while talking noisily among themselves. Therefore, when booking, I recommend choosing a room facing the courtyard. But this is also not always good. If you get a room overlooking the courtyard, you will be woken up early in the morning by the kitchen staff, whose windows overlook the courtyard. Loud conversation of workers and cigarette smoke. . The kitchen this year completely disappointed us. Low quality of products and complete lack of imagination of the cook. As well as old, flabby fruit, blackened lettuce leaves remained untouched. Every day we were offered leftovers from yesterday's food. The manager reacted very negatively to the patients' remark. And after dinner there is no opportunity to sit in the bar, since the workers close it at 8 pm, although it is written that the bar is open until 22 pm.. We came to the conclusion that we will never come here again and will not recommend it to anyone.Answer from Spa Hotel Venus
Спасибо за Ваше мнение и также примечание. Надеемся, что следущий раз Вам у нас более понравится. До скорой встречи в отеле Венус.
Positives
Very nice staff in all areas.Negatives
The furniture in the rooms is a bit outdatedAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
The best thing is the location. The sanatorium is located in the very center and the road to the springs is straight, which allows for a lot of walking. The staff is helpful, they work professionally and cleanly. The quality of the procedures is good.Negatives
The quality of food is not bad, but the dining room equipment itself does not qualify for 4 stars.. Grocery stores that offer salads and main courses with plastic lids.. very unsightly. The quantity and quality of salads leaves much to be desired. Desserts and snacks are very meager.. Very uncomfortable beds, soft mattresses, just sinking. Well, it doesn't deserve 4 stars.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Negatives
I would like to point out the disgusting attitude of some of the hotel reception staff towards our groupAnswer from Spa Hotel Venus
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
MoodNegatives
The treatment is very bad, it’s like 1-2 treatments for 14 nights, there were 6 of us and the food was not tasty, we will never come to this sanatorium againAnswer from Spa Hotel Venus
Спасибо за Ваше мнение. Вы заказали профилактический пакет, где 20 процедур на полученное количество ночей. Если вы хотите провести больше процедур, вы можете выбрать в нашем предложении классический лечебный пакет, в котором у вас будет 32 процедуры. Конечно, мы понимаем, что вы хотите отправиться в путешествие во время вашего пребывания, но в таком случае вы должны понимать, что некоторые процедуры не могут быть заменены при заполнении отеля, особенно если вы объявите об этом в тот же день, когда вы хотите отправиться в поездку. Вы отказались от предложенной процедуры замены. С уважением отель Венус
Positives
I am very pleased with my stay and treatment at the Venus sanatorium. The medical and service staff are responsive and friendly, very clean, the food was delicious. Special thanks to doctor Zdenka Frankova and nurse Marcella, who provided urgent assistance. Many thanks to everyone who works and gives us health in the wonderful Venus sanatorium. I am very grateful to the staff of Sanatoriums.com for their noble work. The transfer was perfect.Negatives
No.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Nice hotel, clean, tidy, rooms are available, there is a small pool and sauna, friendly staff, excellent location. There is no negativity, but there is a desire to make a full buffet for lunch and dinner, since we were asked to pre-order the main dishes of our choice, and this is a little inconvenient. In general, we were very pleased with the Venus Hotel.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
The Venus team is very friendly. We had a very good rest. In the hotel-sanatorium, everything is thought out for a good, comfortable rest and treatment. Very convenient location of the hotel.Negatives
NoAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
We would like to thank the cleaning staff and kitchen staff. We are very pleased with our stay. Thank you. Ziegler familyAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
We are in the hotel more than once and everything is great...Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Thank you very much, everything was very nice, especially kind regards to the kitchen staff.Answer from Spa Hotel Venus
Vielen Dank für Ihre Bewertung. Wir werden den Dank und die Begrüßung an unsere Kollegen weiter leiten. Bis bald im Kurhotel Venus Hotel
Positives
Thanks for the stay, everything was very good, kind regards to the medical and kitchen staff.Answer from Spa Hotel Venus
Thanks for your review. We will pass on the greeting to our colleagues. See you soon at the spa hotel Venus Hotel
Positives
Everything is fineNegatives
The water in the pool was coolAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Negatives
I am very pleased with the hotel, the treatment, and the food. Thanks a lot! But I am very dissatisfied with the transfer from Germany to the hotel. Firstly, I arrived 2 hours late, and secondly, the trunk was so small that all the suitcases could not fit and because of this there was a time delay, because we had to rearrange the suitcases in different ways. I was the last to be picked up and we only spent half an hour trying to fit my medium-sized suitcase in and we barely succeeded. And then, elderly people were traveling with a rollator, which they paid for, which had to be placed in the cabin and because of this they sat crookedly and cramped for the entire 6-hour drive to the hotel... If this had not been possible, then I would not have been able to go . The car was for 8 people, but not a Mercedes, but some kind of old-style minibus. People from the hotel also said that there was also a problem with suitcases and one suitcase kept flying out of the trunk along the way. I think that this is unacceptable and there should be a car with a large trunk so that all the suitcases can fit. This is my comment and wish. Thanks for understanding.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. Трансфер из Германии не организуется отелем, обращайтесь в Sanatoriums.com. До скорой встречи с вами в отеле Венус
Positives
I liked everything very much, the accommodation of the sanatorium is good, the staff is polite, there are no queues for procedures, the food is delicious and fresh.Negatives
I didn’t like the fact that in the restaurant the workers sweep the crumbs off the table with their hands, it doesn’t look civilized.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
We found the stay pleasant and very nice, went to the spa and recoveredNegatives
There is nothing negative to say, but if you look, you will always find somethingAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
We have been staying in this hotel for the third season, we really like the location of the hotel, the service of the staff, and the variety of the Menu. Special thanks to the Chef. We recommend visiting the Venus HotelAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
The room cleaning is excellent, the food is super, varied, the hotel staff is polite. Masseur from God, professional, young, like Mikhail. I will definitely come again.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Very good service, cleanliness, professionalism of medical support. Special thanks to the chef and the kitchen team for the incredibly tasty and nutritious food. I definitely recommend Hotel Venus for relaxation and treatment.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Everything is very good. Very pleasant staff everywhere. We'd love to come backAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.