references
Positives
The staff is very friendly. The room was perfectly tidy and cleaned thoroughly. The food is tasty and varied. The manager in the restaurant tried to fulfill all wishes. When she left, she personally said goodbye to each guest and wished them a safe journey home. That makes you want to come back :-))
Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Negatives
The food can be improved.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
The service, food and staff are all excellent. Doctor Zdenka is super.Negatives
There is no space for a car and we had to leave the car far from the hotel, near Ambosodora.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. Наш отель расположен в исторической части города, где парковка очень ограничена. Несмотря на это, наш отель предлагает клиентам 6 мест для паркинга. Мы рекомендуем забронировать парковку заранее. Также возможно оставить машину в гаражах у другово отеля 150м от нашещо отела. Конечно можете к нашему отелу приехат на машине и сделать check-in - потом наш администратор вам покажет путь к этим гаражам. До скорой встречи в отеле Венус.
Positives
We liked the staff, everyone is very polite, the food is excellent, the room cleaning is good, the doctor Zdenka is very good and responsive, we all liked the procedures, it’s a pity that there are no radon baths, it would have been great. Thanks to all the staffNegatives
There is only one minus, there is no parkingAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. Наш отель расположен в исторической части города, где парковка очень ограничена. Несмотря на это, наш отель предлагает клиентам 6 мест для паркинга. Мы рекомендуем забронировать парковку заранее. Также возможно оставить машину в гаражах у другово отеля 150м от нашещо отела. Конечно можете к нашему отелу приехат на машине и сделать check-in - потом наш администратор вам покажет путь к этим гаражам. До скорой встречи в отеле Венус.
Positives
Hello everyone. My husband and I were in the sanatorium for 2 weeks. Service at the highest level. The entire team is very polite. The doctor pays as much attention as the person needs. They listened to everything, down to the smallest detail, and made the correct and effective prescription of procedures. All the service staff in the restaurant are excellent. The girls clean their rooms very well. Out of ratings from 1 to 10, the entire team gets a 10. We plan to come again next year.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Thanks to all the employees of the Venus sanatorium for a wonderful 2 weeks of rest. This year we vacationed with you for the second time. Everything was at the highest level: accommodation, food, procedures. The staff is very attentive and responsive. We advised our friends to undergo treatment at your sanatorium and resort.Negatives
Neighborhood to the Krivan Hotel. Opera singing can be heard from the Krivan Hotel throughout the day. This interferes with rest. In the evening and until midnight, the singing and loud laughter move to the track, where there are tables. This also interferes with the relaxation of patients and guests.Answer from Spa Hotel Venus
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Positives
We are very pleased with the service staff. Everyone is attentive in the dining room. All procedures are carried out with attention. Very good doctor Tatyana and nurse. The rooms are cleaned thoroughly. We are grateful to everyone. We hope to come againAnswer from Spa Hotel Venus
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Positives
Everything was very wonderful. The medical staff is friendly and sociable. The rooms are cleaned constantly and clean. I would like to go to the Venus sanatorium again.Answer from Spa Hotel Venus
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Positives
Good location of the hotel, close to the springs. The treatment was carried out at a good level, the nurses and therapists were very attentive and helpful. The food is satisfactory. In general, all the staff are very helpful and friendly.Negatives
- I really didn’t like the catering. The restaurant has forced seating for the entire duration of your stay. I was sitting at a table 80x80 cm with three other people of retirement age. There was nowhere to put the plates, the waiters were in no hurry to clear them. - The hotel has no air conditioning, it’s hard to breathe in the rooms and restaurant. Especially in summer on the sunny side of the hotel. - Noisy.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
Very friendly, competent staff, who also speak several languages. The hotel is in a great location and is very clean. The food was very good and varied. You could choose between several dishes. We were personally very satisfied with the applications/treatments.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Everything was great. I will definitely come again and again!Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
I have wonderful memories from my stay at the sanatorium! Many thanks and low regards to the entire team!!!Negatives
There is no negativity, everything is great!Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Great location, nice staff, good food. We'd love to come back!Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
I liked everything very much. Wait for us next year!Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
The sanatorium's booking system is clear and flexible. For example: booking hotels, cancellations, descriptions, reviews, etc. I was very satisfied with that. I can only recommend the Hotel Venus in Karlovy Vary to everyone!Negatives
The transport service from home to the health resort is not recommended as the routes will be too long. This means that you have to prepare for a long journey! Suggestion for improvement: You have to use a competent dispatcher or warn or inform passengers about long journeysAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Excellent location of the hotel Good food Clear and friendly staffNegatives
Small pool, on the last day of our stay the water was very cold. The restaurant is very crowded. In accordance with pandemic regulations, people cannot be in such close contact. Not everyone is checked for Covid testing documents when checking into a hotel.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. ВСЕ клиенти в это мремя должны при прибитие в наш отель предложить цертификат о вакцинации, или тест антиген, или ПЦР. В нашом отеле действуют следующие правила гигиены: все наши сотрудники будут оснащены средствами защиты маски, респираторы, щитки Дезинфекция рук будет обеспечена во всех отделениях отеля. в ресторане и баре гости будут находиться на расстоянии 2 м, за исключением гостей в «семейных отношениях» в бальнеологическом центре будет сохранено безопасное расстояние между гостями 2 м. Общие зоны отеля будут дезинфицироваться несколько раз в день. Каждый номер будет продезинфицирован с помощью ионизирующего устройства после отъезда гостя. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
We felt very comfortable. Everything went great and thanks again to everyone and the pickup team.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Everything is great, from the work of the SANATORIUMS team to the stay and treatment at the VENUS hotel and the friendly attitude of the residents of the Czech Republic. An unforgettable trip!Negatives
simply noAnswer from Spa Hotel Venus
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Positives
Very competent and attentive doctor. Very clean. Polite staff. Pleasant and attentive administrator Denissa in the restaurant - respect. Respect to the director of the sanatorium. Success and encouragement she deserves!!! With respect and gratitude V.N.Negatives
There are no air conditioners in the rooms. It's uncomfortable in the summer heat.Answer from Spa Hotel Venus
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Positives
Прекрасный отель, опытный персонал, самые лучшие впечатленияAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Many thanks to all the staff! We were very pleased with the food, the treatment, and the cleanliness everywhere. We will definitely come again!Negatives
There was simply no negativity. The only thing I would like to improve are the beds. Lovely and very comfortable mattresses, but apparently two single beds are put together and there is space between them. So don’t lie down together, otherwise you’ll slide into a hole.Answer from Spa Hotel Venus
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Positives
Everything is excellent! We have been visiting Karlovy Vary since 2005 and it is regrettable that “Venus” has always been passed over. Not this time. Highly professional staff! Nice atmosphere! Very convenient location! We believe that the doctor is a mega-professional! The medical staff is top notch! I would especially like to note the professionalism of Alexandra - the massage room! The service staff on the floors and rooms and the restaurant is at the highest level! The food is excellent, excellent cuisine - special thanks to the chef! Thanks to the entire staff of the resort.Negatives
There is none of them...Answer from Spa Hotel Venus
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Positives
Very positive impression! I liked everything - the location of the hotel, the work of the staff, the medical facilities. The impression of a comfortable home holiday, positive emotions. I really liked EVERYTHING here. Attentive doctor, professional in his field (Vladimir Polovka) Friendly employees at the reception. Kind service staff during procedures. Everything is planned out clearly, there are no queues anywhere. The restaurant offers a variety of food, and the cook cooks delicious food.Negatives
I didn’t find it and didn’t look for it, at the same prices I’ll definitely come againAnswer from Spa Hotel Venus
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Positives
The spa treatments were very good. There were also no complaints about the cleaning of the rooms. The staff in both areas were very friendly.Negatives
The price-performance ratio in this hotel is very poor! It started with the food and partly ended with the service. We have never been treated as poorly in a 4 star hotel as we were in this hotel. It corresponds to the standard of a canteen and in no way a 4 star hotel. It's a long way from good cuisine there. The food was not presented attractively, was simple, bland and sometimes very tasteless. The advertising on the internet and on the flyers doesn't even begin to match what you can find there to eat. The ladies at the reception were very rude. The impression was that Germans weren't particularly welcome and there weren't many German guests there either. On the day of departure, the reception informed us at breakfast that if we didn't drive away our parked car (parking space was paid for the entire stay on the first day) immediately, the towing service would come and take it away because of the street cleaning that was about to be carried out. Reporting was apparently not possible. Staying in this hotel is simply not recommended. Luckily, Karlovy Vary is a very beautiful city and we had many nice encounters outside the hotel and learned that things are much better in other hotels. Finally, a word about our trip to Prague, which was included in the package, and which was a wonderful experience thanks to a nice fellow traveler who translated everything for us. Because we as Germans were simply not taken into account there either.Answer from Spa Hotel Venus
Sehr geehrte Gäste, ersttaten Sie uns, daß wir uns zur Ihrer Bewertung erklären. Sie waren bei uns für eine Woche zu Kur. Dem zweiten Tag wollten Sie, ob wir nicht Zimmer mit Balkon haben. Wir haben Ihnen Zimmer mit Balkon ausgesucht, aber Sie sind dann lieber im Ihren ursprünglichen Zimmer geblieben. Schade, daß Sie Im Restaurant nichts sagten, obwohl im Restaurant immer ein Manager dabei ist. Am Meisten sind die Gäste mit der Küche bei uns sehr zufrieden. Parken – die Kollegin von der Rezeption hat SIe einem Tag vor der Straßenreinigung davon informiert. Alle unsere Mittarbeiter bemühen sich, daß unsere Gäste bei uns zufrieden werden und wir glauben – den Bewertungen nach - daß es uns gut geht. Wir schätzen alle unsere Gäste und es ist uns egal aus welchem Land sie kommen. Ausflug nach Prag haben wir nicht organisiert- wenden Sie sich bitte deswegen an dem Organisator, der es Ihnen angeboten hat. Wir glauben, daß Sie bei seinem Nähsten Besuch bei uns zufrieden sein werden.
Positives
Everything is great. I will recommend the hotel.Answer from Spa Hotel Venus
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Positives
The location is just great. The maids did a great job, thanks to them! It’s good that your place in the restaurant is assigned to you for the entire duration of your stay.Negatives
I can confidently say that for two weeks the vegetables and salads were the same. Got a hair (I never heard an apology) The madam at the reception (blonde) could have been more friendly. The hotel is a good three ruble, definitely not a four.Answer from Spa Hotel Venus
Спасибо за Ваше мнение и также примечание. Надеемся, что следущий раз Вам у нас более понравится. До скорой встречи в отеле Венус.
Positives
Everything was great...will come backNegatives
There wasn't enough staff for additional applicationsAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
The staff is polite and attentive. Special thanks to the cook.Negatives
The gowns need replacing.Answer from Spa Hotel Venus
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Positives
I would like to express my gratitude to the entire team of the Venus sanatorium. I stayed in the sanatorium for 26 days, during such a long period of time I did not have a single complaint about any of the services - everyone worked very well: the reception, the medical department, the dining room, the cleaning service. The rooms are comfortable and correspond to the description on the website. There are no kettles, but in the dining room you will be given a thermos kettle with boiling water upon request. Somehow this service was not mentioned; I found out by chance from other guests and used it. The food is delicious, I had a lot of it, I tried to choose food to suit my diet and preferences, the canteen managers always met me halfway: for example, several times I asked for cottage cheese for dinner instead of the fish/meat stated on the menu. I also liked that the food was under-salted - this is very good for those on a salt-free diet; everyone else can add more salt to their liking. 2 years ago I was in a 4-star sanatorium, where there was a full-time nutritionist, but the soups were always salted to the point of being too salty, many complained, but to no avail. Doctor Mrs. Zdenka Frankova is attentive, friendly and always met my wishes regarding the procedures, thank you very much for her work. Also, many thanks to all the nurses of the medical department: all procedures were completed on time and without dissatisfaction on their faces, even when there were many patients. The reception is also good, everything is clear. I had a negative experience with the reception of another sanatorium, where upon departure they demanded to re-pay for my stay, although everything had already been paid for and payment receipts were presented. I still remember those humiliating half-hour proceedings. Special thanks to the reception for promptly helping in a situation where I had to go down from the 5th floor with a heavy suitcase to go to the airport, and at that time the elevators in the hotel were broken.Negatives
This is not a negative, but rather a wish. On one of the days of my stay, the maids delivered bottles of water to the rooms. I didn’t understand why they suddenly gave me a bottle of water - maybe it was a compliment for my long stay at the hotel? Then it turned out that the water was paid and the amount of 60 CZK was paid at the reception. This is a small thing, but I think that any paid service should be announced to the client so that he knows that this service is for an additional fee.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. Вы получили воду, потому что в тот день стояла тропическая температура. Бутылка воды 1 литр была подарена всем нашим клиентам, в том числе и вам. Я лично проверил ваш отельный счет и, конечно же, этой бутылки воды там не было на вашем счету было 2х 0,33 л воды, которые вы особено заказала. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
Great from all sidesAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.