references
Positives
Thanks alot. If possible we will come back.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Very good atmosphere! Friendly, hospitable staff! I would recommend visiting the VENUS Hotel! I also want to come.Negatives
This is not a negative, but rather a wish: very large portions in the restaurant. Maybe you can order for 1/2 portion?Answer from Spa Hotel Venus
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Positives
I am very pleased with all aspects of the Venus Hotel. Probably in the next years I will again choose the Venus Hotel through sanatorimus.com.Negatives
There was no negativityAnswer from Spa Hotel Venus
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Positives
The hotel is located in Centerum Karlovy Vary and is close to everything. The staff is friendly and helpful. Karlovy Vary is a very nice place I would come again.Negatives
The food in the restaurant is always the same, not a large selection, salad was not fresh. Some of the food at the buffet was no longer fresh. There is no water maker in the room and you have to pay 4 euros per day for tea. You also have to pay for an iron. There are no water dispensers in the swimming pool or throughout the house. An employee in the bathroom department, room number 2, was always unfriendly and let out her negative comments to people. Next time I'll go to a different hotel.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung, wir glauben, dass Sie nächstes Mal zufrieden sein werden.
Negatives
All true, ultimately good, but I was very dissatisfied with the fact that the sauna was switched off at 6:30 p.m.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung, wir glauben, dass Sie nächstes Mal zufrieden sein werden.
Positives
Hello! I liked everything at the Venus Hotel, I’m coming here for the third time. Medical procedures are at the best level, varied and tasty food, lunch and dinner! Convenient location of the hotel to the springs.Negatives
One minus, before leaving this time pipes were dug and it was a little inconvenient to leave and come. I hope this will be fixed next time. And I wish that the water in the pool was a little warmer, so that we could swim more often... Overall, I liked everything, thank you.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. Реконструкция теплопровода на улице Садовой должна быть завершена до 30.6.2023. До скорой встречи в отеле Венус.
Positives
Everything was very good, next time the Venus hotel again, we have no doubt.Negatives
No negativity.Answer from Spa Hotel Venus
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Negatives
The journey to Prague was only in Russian. We didn't like it.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Thanks to the cook!!! Thanks to the service staff!!!Negatives
I can’t say thank you for the treatment inside the sanatorium. (gas injections, physical education....) it’s zeroAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Very nice hotel, the staff is always friendly, the food is fresh and tasty.Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Positives
The city is very beautiful.Negatives
We were totally dissatisfied. The four of us sat at a small table where there was little space for two people. For two days we even sat alone in another room because there was supposedly no space in the dining room, and 80% of it was free. The food is always the same for a week. The bed rather the mattress was a disaster. We had severe back pain because of it. In front of the hotel construction site the hotel could only be reached via a narrow, rickety bridge. The parking space that was confirmed to us was not there so we had to park over 1 km further away. You should have informed visitors about the construction site and the parking lot. Staff unfriendly for the most part, treatments only 15 minutes.Answer from Spa Hotel Venus
Vielen Dank für Ihre Bewertung. Es tut uns leid, dass Sie bei uns nicht zufrieden waren. Alle unsere Mitarbeiter bemühen sich das alles bei uns in Ordnung sein wird, sie sind aufmerksam auf unsere Gäste und unsere Gäste sind größtenteils zufrieden. Wir widersprechen Ihrer Aussage, dass das Restaurant zu 80% nicht besetzt war. Zum Zeitpunkt Ihres Besuches war unser Hotel voll ausgebucht, so dass wir Ihnen in den ersten Tagen Ihres Aufenthaltes Mahlzeiten in unserer Lobbybar anboten haben und das Personal sich um Sie kümmerte. In unserer Straße repariert die Stadt derzeit die Wärmeleitung, so dass wir zur Zeit der Reparatur die Parkplätze gleich in der neben liegende Straße haben. Matratzen in unserem Hotel haben wir neu. Die Dauer der Anwendungen wird von unseren Mitarbeitern angehalten.Wir glauben, dass Sie bei Ihrem nächsten Besuch zufrieden sein werden
Positives
Thank you. I really liked it.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
The overall package of servicesNegatives
NothingAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Great hotel, excellent food, everything is always fresh, the staff is very friendly.Answer from Spa Hotel Venus
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Positives
Ms. Dasha - great!!! Doctor Frankova and Iveta - also great!!!Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
I liked everything very much. Wonderful varied food, despite the constant rise in food prices, attentive staff, warm cozy room, equipped with modern furniture and fixtures. Wonderful location of the hotel. I didn't want to leave...Negatives
I would like to purchase some procedures (magnets), but everything was booked for 2 weeks. I think that if the management of the sanatorium had purchased more equipment, it would have quickly paid for itself.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Hello, we stayed at the Venus Hotel and liked everything very much. Many thanks to all the staff. We will definitely come again. THANK YOU. SINCERELY Kyus Inna.Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Positives
We liked everythingNegatives
NoAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
I’m very pleased and will come againAnswer from Spa Hotel Venus
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Positives
We liked everything very much, excellent food, good procedures. And overall a great idea. We will definitely come to this hotel again and recommend it to our friends and acquaintances.👍Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Very friendly staff and very tasty food.Negatives
The bed linen and bath towels are clean but very old. The mattresses are very old and cheap. The bathroom is also very old.Answer from Spa Hotel Venus
Vielen Dank für Ihre Bewertung. Bettwäsche und Handtücher werden jedes Jahr regelmäßig durch neue ersetzt, wenn die Bettwäsche beschädigt ist, wechseln wir sie öfter. Bei den Matratzen handelt es sich um hochwertige Hotelmatratzen. Wir glauben, daß Sie bei Ihrem nächsten Besuch 100% zufrieden sein werden. Kurhotel Venus
Positives
It was our first time at a sanatorium in the Czech Republic and we were very pleased. Both we and our children (15 and 9 years old) liked everything here. The sanatorium is very warm and cozy. The food was tasty and varied. Very convenient location of the sanatorium in relation to the springs. We will come to you again with great pleasure.Negatives
There is no negativity.Answer from Spa Hotel Venus
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Positives
I've never been so excited!!! Simply fantastic.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
All liked it! We'll come again!Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
Location of the hotel treatments/therapistsNegatives
Food without taste No bed for children, our 1 only strange lounger, only paid €100 less than adults Many treatments were already fully booked No parking spaces available Sauna, pool and whirlpool small, but it was well knownAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
The therapy treatment was 👍..Massage was very good.!!Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Very friendly staff, always ready to help, good food, conveniently located. The hotel is very close to the colonnade.Negatives
The only bad thing is that there are only three parking spaces for such a large Hotel. But for this city it is quite normal.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. Наш отель расположен в исторической части города, где парковка очень ограничена. Несмотря на это, наш отель предлагает клиентам 5 мест для паркинга. Мы рекомендуем забронировать парковку заранее. Также возможно оставить машину в гаражах у другово отеля 150м от нашещо отела. Конечно можете к нашему отелу приехат на машине и сделать check-in - потом наш администратор вам покажет путь к этим гаражам. До скорой встречи в отеле Венус.
Positives
Location is very good. The food was good. Staff is very nice.Negatives
The water in the pool too cold. And sauna only until 6:30 p.m.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Very pleasant atmosphere, starting from reception, accommodation, doctor visits, treatments and meals. I would especially like to note the service in the restaurant, the warm attitude of Dasha and all the staff, including the cook. The food is very tasty and decently served. Daily room cleaning. We remember with gratitude and would like to visit the Venus sanatorium again.Answer from Spa Hotel Venus
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Positives
excellent treatment, cleanliness, comfort, tranquility, excellent cook, excellent service in the dining roomAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.