references
Waldemar W.
01.04.2023
Positives
As always, everything was good.Negatives
There is still no weight bench in the fitness room, although I asked about it 2 years ago. The fitness room is actually a winter garden, which can be separated between the procedure room with procedures or blinds. So that opening times are not just from 1:00 p.m.
Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Jakob H.
01.04.2023
Positives
Everything great!Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Sanet O.
30.03.2023
Positives
I liked everything very much, the staff is very attentive, the procedures are good, the food is excellentAnswer from Spa Hotel Venus
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Tatjana P.
29.03.2023
Positives
Hotel Venus and all its staff organized a wonderful holiday for our family in our favorite resort town of Karlovy Vary, for this we sincerely thank you all! Special thanks to the cook and waitresses and restaurant managers: top class, very tasty and varied food, lots of fresh fruit, stunning desserts. Mmmm, delicious! Room cleaning is done daily and to perfection! The doctor and medical staff are very friendly and welcoming people, the terms of the procedures are followed very clearly, I liked everything! We will definitely come back to this hospitable, cozy hotel many more times!Negatives
Only one drawback - there is no kettle or coffee maker in the room. It's a pity.Answer from Spa Hotel Venus
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Michael L.
29.03.2023
Positives
the holiday was just great!!! The staff is welcoming, friendly, the food and procedures are at the highest level!!! highly recommendAnswer from Spa Hotel Venus
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Valentina B.
27.03.2023
Positives
Very tasty food, professional friendly kitchen staff and medical staff, very good cleaning staff, transfer driver is professional and friendlyNegatives
The bus that took us home had two very narrow seats built together at the front. It was very uncomfortable and we found it difficult to make it through 8 hoursAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Tatjana S.
26.03.2023
Positives
We will be happy to come again. I liked everything 👍Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Lora W.
19.03.2023
Positives
The treatments are carried out on time, so that you have time in the afternoon to explore the surroundings or visit the sauna with the pool.Negatives
I only gave the staff a good rating because a lady at the reception was unfortunately unable to talk calmly to the guests. She was always stressed, even though she was the only one at the reception and just asked if the time for the return transfer was already known. Her answer: don't ask anymore, she will then call the room. Which unfortunately didn't happen. The next morning, the day of departure, I wanted to check out in peace and quiet an hour beforehand, but the lady was stressed again. I was the only one at reception again. So she sent me away twice again. Thank God I was ready at reception five minutes before the driver arrived. And the commanding tone she has isn't really good, as a guest you don't feel particularly welcome. Her name is Zdena.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Maria K.
19.03.2023
Positives
It was our first time in Karlovy Vary. We liked the food service. The hotel is small but very cozy. The location of the hotel is close to all sources. We were pleased.Answer from Spa Hotel Venus
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Margarita A.
07.03.2023
Positives
We visited for the second time, from 26.12 to 6.01. We liked everything, we really liked the food. Every day there was a choice of 5 main courses, 3 meat, 2 fish. We also liked the coffee from the coffee machine for breakfast. TV with Smart TV, internet connection, great for Russian speakers! Prosperity and well-being to the entire sanatorium team!Negatives
Most likely a wish for vacationers - be careful when purchasing additional procedures, find out in detail the price of the procedureAnswer from Spa Hotel Venus
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Eduard J.
05.03.2023
Positives
I am very glad that I visited your hotel. Thanks to all the staff. All the best to you.Answer from Spa Hotel Venus
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Jakob K.
05.03.2023
Negatives
We have room 104, the beds are too narrow, I'm 1m80, tall and 88 kg. The sauna will be turned off at 6:30 p.m., if requested by 8:00 p.m.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung, wir glauben, dass Sie nächstes Mal mehr zufrieden sein werden.
Grigorev D.
05.03.2023
Positives
Thank you for your services and treatment. I really liked it.Answer from Spa Hotel Venus
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Brigitta T.
03.03.2023
Positives
we were very happy with everythingNegatives
There should be more variety in vegetables when eating. The food was often not hot enough.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Gegham M.
02.03.2023
Positives
We were very pleased. The rooms are clean, the staff is always smiling, the food is plentiful and the quality is good - we recommend it. Gegham Mirzoyan, Mariam Nazaryan Crete, GreeceAnswer from Spa Hotel Venus
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Maria M.
26.02.2023
Positives
Very good central location, friendly staff.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Stanislav H.
22.02.2023
Positives
Overall very good. In any case, the hotel is recommended!Negatives
Food is a matter of taste. There was no trash can in the room.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Michael H.
20.02.2023
Positives
Respect to the chef for the children's menu. In general, we were satisfied with the food, the portions were huge and everything was delicious.. We got a free room upgrade, it was nice to receive a glass of champagne upon check-in. We checked in around 22.00, a late dinner was waiting for us in the room.. All the staff were very kind , always ready to help. We will definitely return to this sanatorium again! I recommend!Negatives
Level of cleaning... For a **** hotel, daily cleaning consisted of changing towels and a quick pass with a vacuum cleaner... This is the only negativeAnswer from Spa Hotel Venus
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Nataliia K.
08.02.2023
Positives
Time to settle the pool, jacuzzi.Negatives
The website Sanatorium.com states that at Venus you can take drinks from the dining room throughout the day: 2 types of juice, water, tea. It turned out to be a scam, they rented a sanatorium based on the specified service.Answer from Spa Hotel Venus
Спасибо за Ваше мнение и также примечание. Бесплатная напитка у нас толко в течене завтрака, обеда и ужина вода, чай, соки. Надеемся, что следущий раз Вам у нас более понравится. До скорой встречи в отеле Венус.
Sergiu C.
08.02.2023
Positives
The service is excellent. The staff is polite. The rooms are clean.Negatives
The narrow sauna accommodates 3-4 people. At the reception on the 1st floor, there was a strong smell of food from the kitchenAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Alla A.
08.02.2023
Positives
Good location, close to the center. The staff is friendly. Hot dishes were varied every day.Negatives
The food was normal, but they often put out old salads from previous days, which caused my husband to have a severe stomach upset with diarrhea for several days. On the day of departure, an unpleasant elderly woman with short hair and gray hair sat at the reception; I stood in line, but she began to accept checkout from other people who stood after me, although my husband is disabled with bad legs and the driver from the transfer was already waiting for us. I think it’s disgusting, when I said that the driver was waiting for us, she simply replied: “He’ll wait!” It is unclear what rules she followed, but this checkout left me with a very unpleasant feeling that I would hardly ever want to return to this hotel again.Answer from Spa Hotel Venus
Спасибо за Ваше мнение и также примечание. Надеемся, что следущий раз Вам у нас более понравится. До скорой встречи в отеле Венус.
Lydia R.
30.01.2023
Positives
Were very satisfied. We will be backAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Vflentyna G.
29.01.2023
Positives
The sanatorium is great! Everything was convenient and comfortable. Special thanks to the staff - they are professionals. And the location of the hotel is very convenient. I recommend!Answer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Eva R.
27.01.2023
Positives
We had a very pleasant stay at Hotel Venus. All the staff of the hotel (reception, restaurant, spa) was very kind and helpful. The room was clean and comfortable. We really liked the music in the bathroom what we could turn on and off. The food was very tasty and superabundant. The SPA treatment was professional. The hotel is located close to the attractions so the first mineral spring and colonnade is 2 minutes walk from the hotel. Thank you all for your hard work. ⭐⭐⭐⭐⭐Answer from Spa Hotel Venus
Thank you for your rating. See you soon at the hotel Venus.
Rosa A.
24.01.2023
Positives
Excellent location, very nice and friendly staff from the procedural to the employees 👍👍👍 Very tasty and fresh food 👍 This is my third stay here, I hope not the last. Thank you for your good attitude towards people and for the excellent service. Sincerely, Rose A.Answer from Spa Hotel Venus
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Alla G.
22.01.2023
Positives
We will recommend this hotel.Negatives
The food counter is very inconveniently located and when you take food, as if on purpose, the waiters also start walking around.Answer from Spa Hotel Venus
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Waldemar D.
21.01.2023
Positives
We were there from January 10th to January 20th, 2023 and are thrilled. Everything was great. I can only recommend it. We will be back. The best is Karl, the massages were done very professionallyNegatives
Sauna too small and wired pool.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Valentina B.
20.01.2023
Positives
the staff is friendly, everything is done on time, the food is good, tasty but lacks a little saltiness and bitternessAnswer from Spa Hotel Venus
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Iurii K.
15.01.2023
Positives
We really enjoyed. The treatment prescribed for us was light, I also went for an additional Thai massage, as I needed a strong massage for my back. Special Respect to the Chef and the restaurant staff. They're great! The cleaning staff who were in our room are very grateful for their work! In general, everyone is polite, responsive, and gets the job done quickly. I recommend this hotel! Thanks for the nice time.Answer from Spa Hotel Venus
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Tetiana P.
12.01.2023
Positives
Very tasty dinner, courteous staff, wonderful roomNegatives
There was no such thingAnswer from Spa Hotel Venus
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