references
Positives
good staff, buffet and menu GOODNegatives
2x lunch and evening menus were too much for me, so I chose the buffet for dinner. Unfortunately, no sausage or cheese in the evening, just jam, a shame
Answer from Spa Hotel Venus
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Positives
Very friendly staff, the hotel is in the very center near the colonnades.Answer from Spa Hotel Venus
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Positives
Very friendly staff. Very tasty and varied cuisine. No matter how hard I tried to limit myself, I gained 2 kg in a week😔😔Answer from Spa Hotel Venus
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Positives
There is nothing to complain about. Perfect location, friendly staff, delicious food. Thank you very much for the lovely time.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Our stay was short, but everything was great. Rooms are super clean. Food was good. Staff are super nice. Only parking space was missing. Otherwise it is highly recommended…Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
a very good stay at the sanatorium, I liked everything, especially the excellent and tasty food, it was quite possible to take two meals a day, it would have been enough, because the portions were large and everything was delicious, which was not even easy to leave on the plate, but very satisfying. The staff was polite, the treatment was good, but it could have been more and better, it was rather weak, some procedures could have been replaced with more important and gentle ones for this disease than those that are less important, such as physical therapy or paraffin therapy. I would like to take electrotherapy, baths or massages for example more often. By the way, male masseuses perform massage more effectively than female masseuses. For example, people praised the massage therapist Peter, but I did not have the chance to see him. A very good and attentive doctor, many thanks to her.Negatives
I didn’t notice any negativity, everything was fine, some procedures were scheduled very early at 7:15, at 7:30, but I also had to have time to go get some water before breakfast. I would like the procedures to be scheduled no earlier than 8:00. It’s time to change the carpet. We were in the same sanatorium 6 years ago and there was the same carpet, and even then it was a bit old, and now even more so. This is the Biggest Minus in the Venus Resort.Answer from Spa Hotel Venus
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Positives
Everything was very good. The location is great, the staff is SUPER friendly. Nice and clean and tidy. Would love to come back.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Proximity to the center.Negatives
Becherovkabad is advertised on the homepage and also in YouTube videos. You can't book this in advance and it wasn't possible on site because it was completely booked! No treatment on weekends, service descriptions say 7 days/week.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Sie haben alle Anwendungen, die Sie im Ihren Kuprogramm hatten, bekommen. Sie waren bei uns in der Zeit, wo wir voll belegt sind und deswegen hatten wir nicht mehr freie Anwendungen zur Verkauf. Wir glauben, dass Sie bei Ihrem nächsten Besuch bei uns Bechers Bad kaufen können. Auf Wiedersehen im Spa Hotel Venus
Positives
I was with a friend and we liked everythingAnswer from Spa Hotel Venus
Спасибо за ваш отзыв, до встречи в отеле Venus
Positives
Everything was at a high level. The food is excellent, the treatment and the attitude of all the staff is excellent. The doctor is highly qualified.Answer from Spa Hotel Venus
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Positives
This is not the first time I have visited the Venus Hotel. I like everything, everything is great. I'm not going to change it for another one.Negatives
The only thing that doesn't suit me is the small number of procedures. Although on the price scale, one of the expensive hotels.Answer from Spa Hotel Venus
Спасибо за Вашу оценку. У нашего отеля можете выбырать из 2 видов лечебных пакетов - 1 регенерационый который вы заказали, и 2 класическое лечение, кде есть болше количество процедур 17 на одново человека / неделя До скорой встречи в отеле Венус.
Positives
Completely satisfied.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Everything was fine! Again and again!Answer from Spa Hotel Venus
We thank you for your review. Goodbye at Hotel Venus.
Positives
The staff in the restaurant works wellNegatives
The medical staff can be rude.Answer from Spa Hotel Venus
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Positives
We really liked the Venus sanatorium, especially many thanks to the chef, the cuisine is excellent, the food is varied and fruits... Thanks to the administration for the birthday greetings, I was very pleased! May God bless you and we will only come to Venus next year.Answer from Spa Hotel Venus
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Positives
great experience staying at the Venus resortNegatives
NoAnswer from Spa Hotel Venus
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Positives
Center. Free swimming pool Good service Excellent organization Delicious food for lunch and dinnerNegatives
I didn’t like the prescribed procedures. We didn’t expect any special results, because we only arrived for a week, but we need to listen to patients and not prescribe the same thing to everyone. My husband was prescribed a procedure that I needed, but he didn’t. We missed almost 2 days, but my husband due to high blood pressure for 3 days and in the end he only had 3 days of treatment left. There was a 1-day trip to Prague, so... We need to go for at least 2 weeks. Anyway, thank you very much everyone, we had a good rest.Answer from Spa Hotel Venus
Спасибо за ваш отзыв. Ваш пакет лечения включал 13 процедур. Врач составил для вас индивидуальный план, который включал 13 процедур. Ваш муж не мог пройти процедуры на 1-й день из-за состояния здоровья, но мы заменили их во время его пребывания. Желаем Вам крепкого здоровья и до встречи в отеле Venus
Positives
The hotel is clean and tidy, the procedures are carried out on time, the hotel staff is very friendly, the location is ideal. I liked everything, thank you very much!Answer from Spa Hotel Venus
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Positives
We rested for 9 days. The work of all the staff is very good. Everyone is friendly and helpful. Clean, cozy, hospitable. Excellent high level transfer. The food is delicious, there is a variety. Pleasant treatments, especially massages and baths. Many thanks to all the employees of the Venus sanatorium.Negatives
The key to good rest and treatment is good sleep. Need to change pillows and blanket. Change your towel more often, not just when asked.Answer from Spa Hotel Venus
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Positives
Excellent treatment food overall everything is excellentAnswer from Spa Hotel Venus
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Positives
Good food, the cafeteria workers work hard.Negatives
When checking in, the woman at the reception was very rude. But the worst thing is that, as it turned out, our neighbors on the floor were Covid patients, about which they were not warned; a week later we, too, and several other people became infected. We were in isolation for a week, food was brought to our room. The managers do not react in any way, do not warn us, if we had known about the infected residents, we would not have moved in. I'm with a nanny and five children, my vacation is ruined (((Answer from Spa Hotel Venus
Спасибо за Вашу оценку. Важно помнить, что ковид-19 по-прежнему активен во всех частях мира. Именно поэтому мы рекомендуем всем нашим клиентам носить респиратор, особенно в транспорте — в вашем случае в самолете. Один человек может заразить целый самолет. Я также хотел бы отметить, что ваша няня призналась в разговоре с моей коллегой, что она развлекалась с дамой, которая была заражена ковидом, во время прогулки по колоннаде. Клиенты из соседней комнаты заболели одновременно с вами - так что непонятно, кто кого заразил. Пока вы продолжаете писать, наш врач поместил вас на карантин, и наши коллеги сделали все, чтобы предотвратить дальнейшее распространение вируса. На сегодняшний день в нашем отеле больше нет ни одного ковид-позитивного человека. Еще раз хочу обратиться к тому, что вирус ковид-19 никуда не делся и поэтому необходимо вести себя ответственно.
Positives
Many thanks for the massages to me and my wife. Very conscientious, true professionals in their field. Very polite and punctual staff at the baths. Excellent high level transfer. My questions regarding confirmation of check-out time were answered promptly. Nice car, nice driver Alexey helped with suitcases.Negatives
Large portions in the restaurant, sometimes we shared portions between two people. Tasty, but not always. Not very fresh bread. Train the head nurse to speak politely to clients. The desire to visit this hotel after such communication disappears. My wife did not receive a single magnetic therapy procedure, which was very important for her. They said everything was busy. Inhalations were not suitable for us; you could suffocate. After the first procedure they refused, my wife was replaced with others, and for me 4 inhalations were replaced with 2 carbon dioxide baths. As a result, I received only 18 procedures in total.Answer from Spa Hotel Venus
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Positives
Very caring attitude of the staff and medical staff.Negatives
Pillows are not very comfortable, too soft. It would be great if there was air conditioning in the room.Answer from Spa Hotel Venus
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Positives
A wonderful hotel for a great rest and recuperation. Our family vacationed for a week and everyone was happy, the children especially liked the pool and jacuzzi. I would especially like to mention the restaurant and the wonderful team of the restaurant, the girls were friendly, polite and the food was always hot and amazingly tasty. Service is up to par. The rooms are clean, comfortable, there were always clean towels. The most wonderful thing for me personally was the massage from the sorceresses of the massage parlor, amazing... Be sure to visit the excursion to Prague - the guide, an educated woman with a broad outlook.Negatives
We were by car and one day we needed to park. (Cleaning up the area) At the reception desk they told us to park in the underground garage. They also gave us the address. Just this. You also need to reserve parking in advance; we didn’t know about this, but the hotel staff accommodated us and gave us a space.Answer from Spa Hotel Venus
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Positives
Great cook and all the restaurant staff are very friendly and professional.Negatives
There are no clocks in the rooms.Answer from Spa Hotel Venus
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Positives
Everything was good and great. The only thing that didn't work was booking with Classic Weekend. Otherwise everything was great.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
I liked everything.Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Positives
Thank you everyone, I felt comfortable, I will be happy to return to Venus!!Negatives
The only thing that upset me was that I lived on the first floor, the windows faced the entrance, and they were constantly smoking there! Smoke was coming into the room! This must be taken into account when checking in, for those who do not smoke!!Answer from Spa Hotel Venus
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Positives
All right. The staff very nice. Location is wonderfulAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
It was all good. Nice room with a balcony. Enjoy your meal. Good treatments. I returned home satisfied.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.