references
Олеся А.
08.04.2017
Positives
This hotel has a lot of advantages that determine your choice. Definitely a very convenient location. The springs are close, it’s convenient to walk around tourist spots. Separately, I would like to note the excellent attitude of the staff, especially the reception staff. I really liked the food, we took breakfast and lunch so that we could go for a walk in the evenings and study local cuisine:)) The quality of treatment is excellent, all procedures are strictly timed, the atmosphere in the treatment department is comfortable. The pool and sauna, despite their small size, are also comfortable, pleasant water temperature, counter-flow, jacuzzi, make the time spent there a pleasant addition to the healing process.Negatives
Honestly, there is absolutely nothing to write about the minuses, except perhaps a purely symbolic doctor’s appointment, but maybe that’s how it seemed to me personally. But despite this, the procedures that the doctor prescribed were all suitable, I consider them quite sufficient. I definitely recommend this hotel for visiting, don’t hesitate!
Answer from Spa Hotel Venus
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Ирина .
07.04.2017
Positives
I liked everything, thank you!Negatives
I would like more proceduresAnswer from Spa Hotel Venus
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Aharon K.
03.04.2017
Positives
thank you guys, you have created a very good website where you can see all the hotels in Karlovy Vary, it’s very easy to book a hotel and at a reasonable price I’m very satisfied Aron Israel
Olga K.
03.04.2017
Positives
Good location, close to the springs, use of the pool and sauna from 17.00 (additional bonus), good food.
Galina R.
29.03.2017
Positives
Nice sanatorium. I like it . I especially liked the staff that works there, from the reception desk to the restaurant. I used to read reviews about bad pillows. I didn't find anything wrong. Pillows are like pillows.Negatives
There is no negativity.Answer from Spa Hotel Venus
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Иван К.
18.03.2017
Positives
Excellent food, very varied, home-style. The treatment was well organized. The staff will cooperate if there is a need to reschedule the procedure. Located in a cozy place.
Gribanov Y.
17.03.2017
Negatives
I was not satisfied with the work of the massage therapist (6th floor).Answer from Spa Hotel Venus
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Луиза К.
13.03.2017
Positives
Everything is very good from the beginning of the holiday to the end. And food and treatment, as well as the work of the staff. Clean and comfortable. We regretted that we came for a short time. We hope that we will come to this hotel again. Thank you very much to the entire team. I wish you prosperity.Negatives
The downside is not big - when they smoke in the bar, the smell permeates the entire floor.Answer from Spa Hotel Venus
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Liudmila S.
20.02.2017
Positives
An excellent combination of price and quality of services provided. The excellent location of the sanatorium allows you to be within a 5-minute walking distance from drinking sources and at the same time be in silence from the crowd of vacationers. It is worth noting the attitude of the staff, you come as if you were family. Any issue is resolved very quickly, whether it concerns changes in procedures or other aspects of the stay. I would like to especially note the work of the nurses: EVA - providing water procedures, the bathrooms are always prepared with a comfortable temperature, works carefully with the elderly, helping them to make it comfortable to get into and out of the bathroom; LUCIE - gas injections, all procedures related to IF currents, ultrasound, etc. An attentive, responsive and very professional nurse. The work of the restaurant staff is another strong point of the sanatorium. Very tasty, varied, beautiful! I thank Yetka’s shift for their work - the eldest and her assistants for such a sensitive, attentive attitude towards the vacationers. Thanks to the Sanatoriums.com resource for reliable information on the site that allows you to make the right choice. Lyudmila. (duration of stay from 02/05/2017 to 02/19/2017)Negatives
did not haveAnswer from Spa Hotel Venus
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Ольга С.
13.02.2017
Positives
Nice resort in a good location. The audience is a respectable 50+. The staff is attentive. The food is delicious.Negatives
The downside is that there is practically no diet... which is a pityAnswer from Spa Hotel Venus
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Sergei K.
30.01.2017
Positives
We’re happy with everything, we’ve been staying at the hotel for several years now, consistently good impressions
Sergiy T.
22.01.2017
Positives
Friendly staff, from reception to maids. Nice, smiling people are always ready to help with everything. The rooms are cleaned every day, it is possible to have your clothes washed (for a fee). The treatment was prescribed as we wanted, the treatment rooms are conveniently located, it is possible to change or add procedures during recovery. The springs are located not far from the sanatorium. Restaurant. The chefs try very hard to make our stay enjoyable. The food is delicious, varied, for every taste, diet, children's, vegetarian.... you have to control yourself so as not to gain kilograms (we couldn’t resist and gained them :)) everything was very tasty. Thanks to all the Venus staff.
Vladimir K.
19.01.2017
Positives
All liked it!Negatives
There were no consAnswer from Spa Hotel Venus
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Lidiia S.
17.01.2017
Positives
Very convenient location of the hotel, close to the springs and in a quiet place. I liked the quality of the food, a good range of dishes. Pleasant and attentive hotel staff, always ready to help.Negatives
Not very good cleaning in the room. Uncomfortable pillows.Answer from Spa Hotel Venus
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Svetlana S.
16.01.2017
Positives
We rested from December 29 to January 15 - only positive reviews regarding everything. Excellent cuisine, wonderful service, all procedures are standard for Karlovy Vary, but I liked how they were carried out, there was no queue, everything was on time, clearly and professionally. Everything is in one building, everything is nearby. Its own specific favorable microclimate. I was late for one procedure, but later they performed it for me free of charge and the procedure was not lost. When it was cold, the room froze, since this room we lived in has one wall that is not adjacent to any room and faces the street. As soon as we complained about the cold, they immediately brought a heater and offered to move to another room, but since the cold had almost subsided and we had a heater, we refused another room. The entire professional sincerely tried to make our stay at the hotel pleasant, which they successfully succeeded in)))
Elena S.
09.01.2017
Positives
Very clean, cozy hotel with comfortable rooms. The hotel is located a stone's throw from the center and springs. The guests are intelligent people. If there are any comments, the reaction is immediate!!! The procedures are all according to the schedule - no queues! The procedures are carried out efficiently!!!Negatives
One small minus is that the food is not very varied. But you won’t remain hungry!!! Less temptation for people who want to lose weight!!!Answer from Spa Hotel Venus
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Volodymyr D.
06.12.2016
Positives
We express our deep gratitude to the entire team! Thanks a lot!Negatives
NoAnswer from Spa Hotel Venus
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Михаил Г.
29.11.2016
Positives
We rested in the sanatorium from November 6 to November 20, 2016. The quality of treatment was very good. No queues, wonderful doctor. The food was varied and did not cause any comments. Even when we went on an excursion, we were given dry rations. The staff's work was good; there were no questions about cleaning or changing linen. The location of the resort is good. The atmosphere in the sanatorium reminded us that we had come to visit good friends, although it was our first time there. We thank all the staff for their excellent attitude and attention! Our family had no negative moments. Everything was wonderful!
Сергей С.
27.11.2016
Positives
In a sanatorium. Venus liked everything!!! And the staff, and the room, and the treatment, and the food, and the location, and the excellent environment, conducive to complete pleasure, relaxation, rest and treatment. Thank you very much to all the sanatorium workers from the reception to the maid, all the waiters, nurses, doctor, cook and everyone who creates this wonderful atmosphere in the Venus sanatoriumNegatives
We didn’t find any shortcomings, and we didn’t even look for them!Answer from Spa Hotel Venus
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Людмила Т.
26.11.2016
Positives
We rested and received treatment with a friend in November 2016. Our stay in Karlovy Vary and in particular in the Venus sanatorium left the most wonderful memories. Karlovy Vary is just a fairy tale and the sanatorium is wonderful, perfectly located, treatment procedures are balanced, not a minute of waiting, no queues. The food in the restaurant is excellent, special thanks to the chef. The administration and staff of the hotel constantly showed care and attention. On my birthday, I received congratulations from the sanatorium administration and a bottle of champagne as a gift. We really liked the sanatorium, excellent value for money. For treatment only in Karlovy Vary and in the Venus sanatorium. Thank you Sanatorium.som!Negatives
There are no downsides.Answer from Spa Hotel Venus
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Нина Т.
23.11.2016
Positives
Great location, clean and comfortable hotel. decent medical base
Evgeny Z.
22.11.2016
Positives
Food Location Treatment CleanlinessNegatives
Disadvantage of food - meager choice of salads and side dishes Disadvantage of treatment - all the most interesting procedures are paid Staff - generally friendly, but not all Uncomfortable pillows and hard mattressAnswer from Spa Hotel Venus
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Eugen H.
20.11.2016
Positives
I was at the Hotel Venus from November 7th to November 19th, 2016, I really liked the hotel, the room was clean, the treatment methods were also very varied, you could really relax and were carried out in the same hotel. the hotel is in a good location, everything is very close: water sources with colonnades, shopping opportunities. The service, MA were all super nice, friendly, always responded to your wishes, would recommend at any time
Андрей П.
17.11.2016
Positives
good location almost in the very center of the city. Well-working staff, they carry out procedures on time. very good food
Akopian L.
15.11.2016
Positives
The advantage of the sanatorium is its location to the springs. The staff is smiling, pleasant...the sanatorium is warm and cozy.Negatives
The bed is uncomfortable. There is very little lighting in the room. There are not enough towels. The lights above the bed crackle for about 20 minutes after being turned off, which prevents you from falling asleep. The blanket is small...not for an adult. The robes are terribly rough... the food is over-salted and the same type!!! Dirt from the table is shaken onto the floor right in front of people. Changing the procedure time is PAID!!! A male massage therapist is unhappy with his appointment. He hums under his breath, as if he is being forced to work.Answer from Spa Hotel Venus
Здравствуйте уважаемая Lilit! Нам очень жаль, что Вы остались недовольны нашим отелем. Большинство наших гостей остаются довольными. Все Ваши замечания приняты к рассмотрению, мы сделаем все возможное для исправления проблем, если они подтвердятся после проверки. С уважением, менеджер отеля Venus Romana Bernatkova.