references
Positives
The sanatorium is very conveniently located within walking distance from springs 12 and 15, which I drank. Very attentive and responsive staff. Delicious food in the restaurant, and my dietary contraindications were always taken into account.Negatives
I had only positive impressions from my stay at the hotel.Answer from Spa Hotel Venus
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Positives
Very kind staff They pay attention and care Excellent treatment Delicious food Very interesting excursions Many thanks to the guide - Vladimir!!!Answer from Spa Hotel Venus
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Positives
Very satisfied, everything is okAnswer from Spa Hotel Venus
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Positives
All liked it. Thank youAnswer from Spa Hotel Venus
Спасибо за Вашу оценку. До скорой встречи в отеле Венус.
Positives
The food was very tasty. The service was very friendly. The treatments were very good.Negatives
In some places in the shower, mold. The holder for towel paper was broken and the roll kept falling down.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Very good! Any time. Hotel top location. The rooms and bathroom were clean. Staff were very friendly. We liked everythingAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
The hotel is located very close to the springs, right in the center. The hotel is not very big. The rooms are equipped as standard. Treatment rooms can be found quickly. The staff is helpful and friendly. The applications are very interesting and would definitely help if the application time were a little longer. In my opinion, 10-15 minutes is not enough to notice the improvement.Negatives
Checking in was a shock for us (guests from Germany). We were shouted at and treated very unfriendly, that was the first impression!!! It took hours! Of course that was the rush hour for people arriving, but guests don't have anything to do with it!!! The hotel doesn't offer any opportunity (apart from a bar, which is unfortunately only open until 8 p.m.) to sit down comfortably in the evening or chat to other guests. The selection of food isn't very large either. In general, my impression was that the hotel does not correspond to the 4 star rating.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Good location of the hotel.Negatives
I didn’t like the doctor’s appointment and the procedures that the doctor insists on, such as group gymnastics; I couldn’t explain that I knew what procedures I needed.Answer from Spa Hotel Venus
Спасибо за Ваше мнение. Надеемся, что следущий раз мы получим от Вас еще высшую оценку. До скорой встречи в отеле Венус.
Positives
The hotel is located in the center of holidaymakers' events! The room is spacious, clean, the staff is friendly. The doctor and medical staff are competent. The food is delicious and the restaurant is clean. I recommend it 👍. Arrival and departure are well organized.Answer from Spa Hotel Venus
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Positives
We were happy with everything, all the staff were very friendly, the doctor was generally super Borkova Veata, the transfer was on time as always, the food changed every day, a lot of baked goods, pancakes, cheesecakes, not every sanatorium has this, the fruits are also different, the bed was changed twice in two weeks times, and towels every dayNegatives
The cleaning is of course disgusting, I vacuumed it once every two weeks, threw out the trash and washed the bathroom floor and that was all for cleaning.Answer from Spa Hotel Venus
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Positives
Excellent location of the hotel. In a quiet street, and at the same time very close to the Promenade and the springs. The hotel restaurant does an excellent job. From the food selection to the service, everything is top notch. During the week of our stay, not once was a dish repeated. Excellent treatments, especially massages. The room is convenient and comfortable.Negatives
Small pool. Parking inconveniencesAnswer from Spa Hotel Venus
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Positives
Many thanks to all the staff of the resort! All at the highest level! Especially the kitchen! Such choice and quality is not found in many famous restaurants! This is, of course, the merit of chef Pavel and his colleagues! Friendly staff, cleanliness, quality of treatments! And the absolute professionalism of Sanatorium.com managers. all our requests, even minor ones, were fulfilled. The entire scheme from booking to payment at the hotel, etc., plus all bonuses, were clearly guaranteed and confirmed on time. Clear and professional!!! I recommend Sanatorium.com to everyone. and specifically VENUS! Thank you very much for being here!Negatives
Does not exist!Answer from Spa Hotel Venus
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Positives
The food is excellent. The staff was very polite.Negatives
The bathroom cleanliness could be better. It was always an unfresh smell.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Convenient location of the hotel. Very friendly staff, especially in the restaurant. I liked everything! Thank you.Answer from Spa Hotel Venus
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Positives
Everything was greatNegatives
NoAnswer from Spa Hotel Venus
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Positives
We were very satisfied with everything and will recommend itAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
Very friendly staff, delicious food, treatments at a very high level. Good location - a few steps to the Kur Promenade, 10 minutes to the pedestrian zone.Negatives
Narrow beds in rooms: 80×200. For people who are overweight, it is better to book a room in a higher price category.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung. Auf Wiedersehen im Hotel Venus.
Positives
As always, everything is great!Negatives
I rated the treatment lower. I couldn't get the treatments I wanted.Answer from Spa Hotel Venus
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Positives
The staff is very polite and kind-hearted, the food is very tasty. A big thank you to Nina, I arrived at the hotel late, but Nina did everything quickly and took care of late dinner and tea for me. I recovered body and soul as if I had visited my parents' home. Thanks to the entire hotel staff for a very good performance!Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung, wir werden Ihre Bewertung an alle unsere mitarbeiter weiter geben. Auf Wiedersehen im HOtel Venus
Positives
Everything was great!Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung und freuen uns auf Ihren nähsten Besuch.
Positives
I liked everything, especially the food. Great cook. Thanks for all.Answer from Spa Hotel Venus
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Positives
Everything is very goodAnswer from Spa Hotel Venus
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Positives
Everything was greatNegatives
NoAnswer from Spa Hotel Venus
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Positives
Very polite and friendly staff, the food was very tasty. Many thanks to Nina, I arrived late at night, but she quickly arranged everything, fed me and gave me tea. I rested my body and soul, as if I had visited my parents. Many thanks to all the staff for their work.Negatives
For all the positivity received, you should not pay attention to minor misunderstandings, if there were any.Answer from Spa Hotel Venus
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Positives
SatisfiedAnswer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung, wir glauben, dass Sie nächstes Mal zufrieden mehr sein werden.
Positives
Our room was large, it was an Apartment and consisted of two rooms. The linen was clean, white and like new, they were changed very often. Barbara the maid is very kind, friendly, always with a smile on her face. She cleaned very well and conscientiously. The rooms were very warm, but the windows were old and could not be opened for ventilation. At the reception, the staff are all very attentive, ready to help and advise on any questions, for which we are very grateful. The hotel is not new, but they are very careful about cleanliness, there are carpets everywhere and it is clean. Food for lunch and dinner was sometimes salty, but every day there was Fish. All dishes were fresh and tasty. Lots of fruits every day, thank you very much, vitamins are very useful in winter. The treatment is good, but the procedures are only before lunch. The location of the hotel is also convenient. Everything is within walking distance.Negatives
The apartment was large, but the washbasins were old and shabby and had poor circulation. The elevator worked, but there was only one and only 2 people were allowed in at a time. The food in the restaurant, especially breakfast, is the same every day, so-so, not much choice. Repeatedly, the dishes were very salty, they asked us to pass them on to the cooks, but they told us that the cook told us that the dishes were not salty, but not only we, but also our neighbors at the table were also unhappy. Lunch and dinner, the main course must be ordered in advance, there is also a buffet, where the choice of salads or vegetables is not very good, there is not enough variety, the sauce with which the main dishes are poured for lunch or dinner is best served separately on each table if desired. Very small cups for coffee and tea, a little larger cups could be added. In the restaurant, 30-40 minutes before the end of work, many dishes are already out. The staff, like everywhere else, some smile and are friendly, while others are indignant, showing their displeasure that the time for eating is strictly on the clock. Some clear away the dirty dishes quickly, others stand and talk to each other, not paying attention to the fact that there are other people in the room. The restaurant staff, after the next breakfast, lunch or dinner, needs to set the table for the guests again, this is done when people are still eating at the table, especially when the tables are standing next to each other, turning their backs “in one place” to people who have not yet eaten, very not civilized and respectful, and also interfere with access to the table. There are not many procedures and the doctor naturally prescribes those procedures that are less expensive, and those that are cheaper more. The staff is not always friendly, very strict towards people. After bathing, sheets are provided, not towels. There are no towels on the steps, it is very slippery. During the procedure, you want to relax, get maximum pleasure and results from the procedure, but the medical staff sometimes talks very loudly among themselves, sometimes laughs. I want peace and quiet. The smell in the pool is very strange, it is necessary to ventilate the room. There are only 4 parking spaces near the hotel, so we had to park the car far from the hotel. And most importantly, due to the situation in Ukraine (War), my husband and I had to urgently leave (2 days earlier from the hotel) to pick up relatives in order to save their lives from terrible bombings in Ukraine. Unfortunately, they refused to return the money we needed to help our relatives in Ukraine.Answer from Spa Hotel Venus
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Positives
I can only recommend the Hotel Venus. Very friendly staff, the food was very good, the rooms were clean, bed linen changed several times, I'll definitely be going back next year.Answer from Spa Hotel Venus
Wir danken Ihnen für Ihre Bewertung, wir glauben, dass Sie nächstes Mal mehr zufrieden sein werden.
Positives
Nice hotel, excellent location, clean and spacious room (we had a balcony - very beautiful panorama), the hotel has a good pool and jacuzzi. Breakfast is good, buffet style. All procedures are practically possible, what is required, and the specialists are competent. All treatment is at the level / good, everything is on time 😃 it’s worth returning because of the location, procedures and because of the beautiful sunny view from the balcony.Negatives
Problem with the elevator, one of which was not working. The food could be better, especially for lunch and dinner. The service staff is not much stressed, it feels like there is always a rush everywhere (in the restaurant and during procedures). I would like the bathhouse to be open in the evenings, after 18:00.Answer from Spa Hotel Venus
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Positives
The location of the hotel is great, right in the middle of town. Staff at reception, restaurant and medical centre are very friendly and helpful. Medical treatments are very good.Negatives
The swimming pool is smallAnswer from Spa Hotel Venus
Thank you for your rating. See you soon at the hotel Venus.
Positives
Sanatorium Venus. To say that we were delighted would be an understatement, it was fantastic. The hotel is located in the very center, so convenient that it’s even impossible to describe, within walking distance, literally a 3-minute walk from the springs, 5 minutes from the main street with shops, excellent food (special respect to the chef), everything was very and very tasty, excellent attitude of the staff, I would especially like to mention the doctor - Tatyana Bocharova, a very competent doctor, we were glad to hear competent recommendations and get answers to long-standing questions. I would also like to note the nurses, everyone, without exception, was friendly and attentive, after the doctor’s appointment you go to the nurses who are located next to the doctor’s office and the nurse describes the therapy program, they met us in all matters. In a word, the hotel deserves the highest rating, I recommend it to those who really want to improve their health and leave Karlovy Vary rested and healthy! Thanks to the hotel management for such an excellent organization, for the amazingly attentive staff! Now I perfectly understand the hotel’s clients who return to it 6..8..10 times...apparently we will also be among them!Negatives
There is none of them!!!Answer from Spa Hotel Venus
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