references
Waldemar U.
26.05.2024
Positives
Second time in this sanatorium, excellent location, polite staff, varied food, always fruit for breakfast and dinner to choose from, buffet always from this year, but...Negatives
Previously, the second course was on the menu and it was much better and tastier, I didn’t like the long break between procedures, I didn’t go to the prescribed therapeutic exercises, since they were contraindicated for me, the oxygen therapy procedure lasted 25 minutes, in other sanatoriums it took from an hour to two, the last one was classic partial massage on September 24 was done by a young master, using a new technique, I didn’t like it, because it’s called a classic massage, and it should be done classically, it affected my health, a huge minus for this young massage therapist!
Nikolay D.
26.05.2024
Positives
We visited this sanatorium for the second time, the first time when I was 21, I decided to use the transfer this time, I was very pleased, cultured and courteous drivers, I express my deep gratitude to them, excellent location, in the center of the resort area, very polite staff, especially in the restaurant, treatment good, but...Negatives
... there are some comments on the procedures, although personally I was satisfied with everything, except for therapeutic exercises, which I did not go to and they did not ask me if I needed it.
Lena G.
25.05.2024
Positives
We were there for the first time. We were very pleased with the staff, services and food. We'll definitely come again.
Tamara T.
25.05.2024
Positives
Friendly staff! I would especially like to highlight the restaurant team, under the leadership of Dasha. As well as pneumopuncture medical staff.Negatives
It is advisable not to include therapeutic exercises in the package! It lasts 10 minutes and there is no result. And also expand the food range a little! And it is advisable to leave at 12 o’clock, not at 11 o’clock.
Katharina Z.
20.05.2024
Positives
The hotel itself is very nice and not too big, so you don't have to queue and wait for something to become available. The staff is very friendly, accommodating and always has a smile on their face.Negatives
The beds are very narrow (0.80 x 200) so unfortunately it's not suitable for large people. Pushing the beds together is also not good as the mattresses come apart. The pool is unfortunately also very small.Answer from Spa Hotel Venus
Thank you for your review. See you at Hotel Venus.
Anna K.
19.05.2024
Positives
The staff in the dining room tried to be attentive and quickly removed used dishes. There were no queues for procedures, well planned. On the third day they started putting lactose-free yogurt on my table. Comfortable bed, clean linen.Negatives
The bathroom was poorly cleaned upon arrival, dark hair on the white tiles was obvious, the chairs in the room were all stained. For dinner, they served reheated food from lunch; rice and pasta were literally swimming in fat. Delicious pumpkin soup from lunch, in the evening it tasted sour. I cannot recommend this hotel and I will not come again.Answer from Spa Hotel Venus
Thank you for your opinion. We will address the issues you describe and do our best to correct them. We hope that next time we will receive an even higher rating from you. See you soon at the Venus Hotel.
Olga P.
17.05.2024
Positives
The Venus Hotel welcomed us very warmly and comfortably.👍 We met you at the airport with a sign. Comfortable, large room. Treatment and staff are top notch. The food is excellent. The staff is very friendly.💯 We'll definitely be back. 🙌🇨🇿
Ludmila S.
15.05.2024
Positives
Overall, it was a very nice stay at Venus. I would recommend it!Negatives
The beds (width approx. 80 cm) are very narrow, so you are afraid of falling out when turning over at nightAnswer from Spa Hotel Venus
Thank you for your review. See you at Hotel Venus.
Khava K.
12.05.2024
Positives
Convenient locationNegatives
Treatment is very weakAnswer from Spa Hotel Venus
Thank you for your opinion. We hope that next time we will receive an even higher rating from you. See you soon at the Venus Hotel.
Victoria A.
23.04.2024
Positives
We were very pleased with our stay at the Venus Hotel, two adults and two children. The youngest said that the hotel is delicious, just like grandma’s. The staff was polite during the procedures, the room was cleaned every day, including weekends.Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Tatjana B.
14.04.2024
Positives
Very good hotel, we will come again.Negatives
Service Food not very good.Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Anna T.
14.04.2024
Positives
Very good location, very friendly staff, very clean highly recommended!Negatives
There was nothing negativeAnswer from Spa Hotel Venus
Thank you for your review. See you at Hotel Venus.
Augusta S.
14.04.2024
Positives
Everything was great as always!!!Answer from Spa Hotel Venus
Thank you for your review. See you at Hotel Venus.
Andrei K.
08.04.2024
Positives
We liked the treatment, food and location of the room. The staff was friendly. Cleaning every day.Negatives
The only thing that marred the holiday was that we ordered 2 standard rooms. The website states that they have a shower/bathtub. We asked in advance that at least one of them had a bathroom. The sanatoriums staff sent a request to the hotel, and we received confirmation that we would receive the desired room. As a result, upon arrival it turned out that both rooms had a shower. The woman at the registration site was not aware, but she saw that all the rooms were occupied. A room with a bathroom was available every other day. A day later we contacted again. Another administrator already said that rooms with a bathroom are only for 3 people, with the possibility of installing additional ones. beds, and it will cost us more. But in one of our rooms the extra bed was gone... In general, the feeling of deception remained. We believe that once we made a promise, we need to keep our promise!Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Simone F.
08.04.2024
Positives
-nice apartment, with fridge, spacious and well maintained -a positive thing is that there is a sauna and a swimming pool -full board, enough food, enough variety -there are only a few parking spaces but we were shown affordable parking options nearby -the chambermaids were very accommodating and friendlyNegatives
-Beds are very hard -Curtains are not enough to darken the room, street and hotel lighting turns night into day -Sauna is sufficient for max. 4 people sitting down, very cramped, much too small for the number of rooms and only open from 2 p.m. to 6.30 p.m. -Full board, quality of food sometimes poor -Restaurant staff sometimes very unfriendly, clearing the buffet about half an hour before the end of mealtime, pointing to the clock when mealtime is over and sometimes turning off the lights, -Staff in the medical area sometimes very unfriendly. I was yelled at in an impertinent tone that I should speak Russian, which is difficult when you only know German, -Reception staff - very impatient and snappy -The spa program is not adapted to the wishes of the spa guests, you have to take what you get -It advertises a free trip to Prague, which is very nice, but as a German I had no chance to learn anything about Prague and the surrounding area. The tour was only in Russian. When I asked the tour guide whether there was an alternative for Germans, I was fobbed off in a very unfriendly manner. -All in all - not again -Value for money - too expensiveAnswer from Spa Hotel Venus
Thank you for your review, we believe you will be satisfied next time.
Olha D.
08.04.2024
Positives
The food is varied, the restaurant staff is friendly, the medical staff is friendly and friendly. Convenient location to drinking springs and walking along the promenade.Negatives
Small pool and sauna, the sauna has limited operating hours, which is very inconvenient. Near the pool and sauna no one keeps order during guests' stay, so there is a lot of water on the floor. I would like someone to periodically wipe up the water, as you could slip and fall.Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Marina P.
07.04.2024
Positives
The Hotel Venus is very nice, everyone is friendly, the rooms are very clean, we liked the treatments. We have been here three times now and as always everything was perfect. We enjoyed the food. The location is very good, not far from the springs. We will be back and I will recommend the hotel to others.Answer from Spa Hotel Venus
Thank you for your review. See you at Hotel Venus.
Waldemar D.
07.04.2024
Positives
Third time in the hotel and as always completely satisfied. The hotel is simply great and we love everything there. We'll be happy to come back.Answer from Spa Hotel Venus
Thank you for your review. See you at Hotel Venus.
Dmitrii B.
05.04.2024
Positives
Very close to the sourcesNegatives
The time of procedures is being reduced, one thing is written, but in reality they only do it to reduce the time, and this is our money. They didn’t allow us to change the procedure to another, they put in their own procedures that we don’t need? Is this the first time we’ve encountered this? The food is monotonous, the baked goods are not fresh, they might put out something from yesterday. Sometimes we were left hungry. First and last time here. I don't recommend it to anyone.Answer from Spa Hotel Venus
Thank you for your opinion. I would like to note that the treatment and subsequent schedule of procedures are determined by the doctor together with the nurse. Your treatment plan is designed to help you improve your health. If you want to determine your own treatment, I would recommend that next time you book only a hotel stay and then purchase the treatments that interest you. We hope that next time we will receive an even higher rating from you. See you soon at the Venus Hotel.
Oleksandr P.
04.04.2024
Positives
Thank you very much for a wonderful vacation, if possible we would like to relax in your sanatorium again.Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Michael K.
01.04.2024
Positives
The food was good, the treatments were okay, the location was very good and very central. People very friendly. Thank youAnswer from Spa Hotel Venus
Thank you for your review, see you at Kurhotel Venus
Irina P.
01.04.2024
Negatives
The reception staff are very unfriendly; they call you 24 hours before you leave to pay your bill. Although there is no warning that you cannot pay small amounts with your card, the employee asked me to pay 5 euros in cash only. I didn't want to withdraw any more money from the ATM and wanted to pay the amount with the 5 euro note, but I wasn't allowed to because the note had a small tear in it (about 3mm). The employee said I should go to the bank. When I then wanted to see the manager, I should look for him myself; after a long discussion the problem was solved. All of this made me nervous; everyone spoke in a cheeky tone, which is why I will never go to the Venus Hotel again.Answer from Spa Hotel Venus
Thank you for your review, we are sorry to hear about the situation, it was probably a misunderstanding. However, based on your review, we believe that you were satisfied with your treatment and stay with us and we look forward to your next visit to the Venus Hotel
Elena I.
31.03.2024
Positives
Very friendly staff, clean hotel, good food and great location!Answer from Spa Hotel Venus
We thank you for your review. Goodbye at Hotel Venus.
Olga S.
31.03.2024
Positives
I can only recommend itAnswer from Spa Hotel Venus
We thank you for your review. Goodbye at Hotel Venus.
Waldemar T.
28.03.2024
Positives
We really liked everything: the hotel, the food, the employees, everyone was great. Everything is very well organized. Next time we will definitely choose this hotel.Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Iuliia K.
27.03.2024
Positives
I liked everything very much! The staff is great! Location next to the colonnade! The treatment is good! The food is very tasty! !👍👍👍Thank you very much!Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Жанна О.
25.03.2024
Positives
An unforgettable vacation, we definitely recommend it!!!! Special thanks to our guide Elena for conducting an interesting excursion to Prague!Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Ira Z.
24.03.2024
Positives
Friendly, polite and diligent women will greet you. Everything is well organized.Negatives
Not all hotel guests read and follow the rules.Answer from Spa Hotel Venus
Thank you for your mark. See you soon at the Venus Hotel.
Rudolf N.
18.03.2024
Positives
Very tasty food, very friendly reception staff! You gave us valuable tips! In general I am 95% satisfied!Negatives
The staff is often unfriendly, very bad mattresses, Sauna and swimming pool too small. We didn't get a final package! Very poor knowledge of German! We were often looked at with a really angry face! As a Hungarian, I liked it very badly! Almost 100 percent discrimination as a German-speaking guest! 99% only spoken in Russian! Even on the bus to Prague only Russian was spoken!Answer from Spa Hotel Venus
Thanks for your review. I would like to mention that our staff communicates in 4 languages. In addition to German, you can also speak English, Russian and of course Czech with our staff as we are a hotel in the Czech Republic. None of our customers will definitely be discriminated against, no matter what language they speak. The guest always comes first for us. We believe that next time everything will be 100% and you will enjoy your stay with us as much as possible. We look forward to welcoming you to the Hotel Venus soon.
Albert M.
18.03.2024
Negatives
Be sure to use the safe for valuables!Answer from Spa Hotel Venus
We thank you for your review. Goodbye at Hotel Venus.